Other than implementing strategies for managing a company's interactions with customers, clients and sales prospects, CRM System Providers' services have expanded to include the automation of many back-office roles, sales procedures and marketing personalisation. Growing technology adoption and the desire by businesses to make operations more efficient and productive have boosted demand for CRM systems. Revenue is expected to rally at a compound annual rate of 19.6% to £2.7 billion over the five years through 2023-24, including a 12.8% hike in 2023-24.Slower system: Though growth remains high, increasing penetration is expected to slow revenue expansion
Get with the programme: Revenue climbs as businesses seek to improve their capabilities and make efficiency improvements
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
Table of Contents
ABOUT THIS INDUSTRY- Industry Definition
- Main Activities
- Similar Industries
- Additional Resources
INDUSTRY PERFORMANCE
- Executive Summary
- Key External Drivers
- Current Performance
- Industry Outlook
- Industry Life Cycle
- Supply Chain
- Products & Services
- Major Markets
- Globalisation & Trade
- Business Locations
- Market Share Concentration
- Key Success Factors
- Cost Structure Benchmarks
- Barriers to Entry
OPERATING CONDITIONS
- Capital Intensity
- Industry Data
- Annual Change
- Key Ratios
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Salesforce UK Ltd
- SAP (UK) Ltd
- Microsoft Ltd
Methodology
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