The Europe Customer Communications Management Market is expected to witness market growth of 11% CAGR during the forecast period (2021-2027).
The crucial parts of CCM solutions include document composition, email marketing, SMS communication, printer management, data analysis, data extraction, and portal technology. The software for data extraction assists the companies to integrate the data from various sources and evaluate it to generate more actionable insights from individual customers. These insights help the company in analyzing their marketing mix and creating better & customized promotional programs for their customers. The document composition engine creates a print stream or XML data to assists in the creation of documents that can be printed or even circulated through electronic medium. The print management software supports the management of routing and distribution of print jobs to one printer or many connected printers.
With the increasing competition in the market, organizations across Europe are widely adopting CCM solution to create a transparent communication model with their customers. It also helps them to generate insights by studying the buying and preference pattern of the customers, which helps in the launch of improved products & services by the companies. In addition, the presence of key market players in this region is expected to also spur market growth.
Thus, it is important for the companies to understand customers’ need and better engage them with their brand to develop more trust and loyalty towards the brand. Customers also shift to another brand very easily, which makes it more important for the companies to connect with the customer. So, Europe is estimated to record a substantial growth rate during the forecast period.
Moreover, CCM solutions help in serving the available clients of companies in a better manner. It also focuses on gaining more and more customers for the companies and build brand loyalty & trust in them. It aims to grow the customer base for the company along with maintaining its customers in the long term. By using CCM, communication is being established between customers & business to garner all the important information related to customers to convert it into insights.
The Germany market dominated the Europe Small & Medium Enterprises Customer Communications Management Market by Country 2020, thereby, achieving a market value of $58.5 million by 2027. The UK market is showcasing a CAGR of 11.9% during (2021 - 2027). Additionally, The France market is poised to grow at a CAGR of 13.6% during (2021 - 2027).
Based on Component, the market is segmented into Solution and Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on End User, the market is segmented into IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.
Scope of the Study
Market Segments covered in the Report:
By Component
By Organization Size
By Deployment Mode
By End User
By Country
Companies Profiled
Unique Offerings from the Publisher
The crucial parts of CCM solutions include document composition, email marketing, SMS communication, printer management, data analysis, data extraction, and portal technology. The software for data extraction assists the companies to integrate the data from various sources and evaluate it to generate more actionable insights from individual customers. These insights help the company in analyzing their marketing mix and creating better & customized promotional programs for their customers. The document composition engine creates a print stream or XML data to assists in the creation of documents that can be printed or even circulated through electronic medium. The print management software supports the management of routing and distribution of print jobs to one printer or many connected printers.
With the increasing competition in the market, organizations across Europe are widely adopting CCM solution to create a transparent communication model with their customers. It also helps them to generate insights by studying the buying and preference pattern of the customers, which helps in the launch of improved products & services by the companies. In addition, the presence of key market players in this region is expected to also spur market growth.
Thus, it is important for the companies to understand customers’ need and better engage them with their brand to develop more trust and loyalty towards the brand. Customers also shift to another brand very easily, which makes it more important for the companies to connect with the customer. So, Europe is estimated to record a substantial growth rate during the forecast period.
Moreover, CCM solutions help in serving the available clients of companies in a better manner. It also focuses on gaining more and more customers for the companies and build brand loyalty & trust in them. It aims to grow the customer base for the company along with maintaining its customers in the long term. By using CCM, communication is being established between customers & business to garner all the important information related to customers to convert it into insights.
The Germany market dominated the Europe Small & Medium Enterprises Customer Communications Management Market by Country 2020, thereby, achieving a market value of $58.5 million by 2027. The UK market is showcasing a CAGR of 11.9% during (2021 - 2027). Additionally, The France market is poised to grow at a CAGR of 13.6% during (2021 - 2027).
Based on Component, the market is segmented into Solution and Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on End User, the market is segmented into IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.
Scope of the Study
Market Segments covered in the Report:
By Component
- Solution
- Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By Deployment Mode
- On-premise
- Cloud
By End User
- IT & Telecom
- Retail & eCommerce
- BFSI
- Healthcare
- Energy & Utilities
- Government & Defense
- Others
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Companies Profiled
- Adobe, Inc.
- Oracle Corporation
- Capgemini SE
- Newgen Software Technologies Limited
- OpenText Corporation
- Zendesk, Inc.
- Hyland Software, Inc.
- Quadient SA
- PLDT, Inc. (Smart Communications, Inc.)
- ISIS Papyrus Europe AG
Unique Offerings from the Publisher
- Exhaustive coverage
- Highest number of market tables and figures
- Subscription based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Customer Communications Management Market, by Component
1.4.2 Europe Customer Communications Management Market, by Organization Size
1.4.3 Europe Customer Communications Management Market, by Deployment Mode
1.4.4 Europe Customer Communications Management Market, by End User
1.4.5 Europe Customer Communications Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Opportunities
2.2.3 Market Restraints
2.2.4 Market Challenges
Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2018, Oct – 2021, Mar) Leading Players
Chapter 4. Europe Customer Communications Management Market by Component
4.1 Europe Customer Communications Management Solution Market by Country
4.2 Europe Customer Communications Management Services Market by Country
Chapter 5. Europe Customer Communications Management Market by Organization Size
5.1 Europe Large Enterprises Customer Communications Management Market by Country
5.2 Europe Small & Medium Enterprises Customer Communications Management Market by Country
Chapter 6. Europe Customer Communications Management Market by Deployment Mode
6.1 Europe On-premise Customer Communications Management Market by Country
6.2 Europe Cloud Customer Communications Management Market by Country
Chapter 7. Europe Customer Communications Management Market by End User
7.1 Europe IT & Telecom Customer Communications Management Market by Country
7.2 Europe Retail & eCommerce Customer Communications Management Market by Country
7.3 Europe BFSI Customer Communications Management Market by Country
7.4 Europe Healthcare Customer Communications Management Market by Country
7.5 Europe Energy & Utilities Customer Communications Management Market by Country
7.6 Europe Government & Defense Customer Communications Management Market by Country
7.7 Europe Others Customer Communications Management Market by Country
Chapter 8. Europe Customer Communications Management Market by Country
8.1 Germany Customer Communications Management Market
8.1.1 Germany Customer Communications Management Market by Component
8.1.2 Germany Customer Communications Management Market by Organization Size
8.1.3 Germany Customer Communications Management Market by Deployment Mode
8.1.4 Germany Customer Communications Management Market by End User
8.2 UK Customer Communications Management Market
8.2.1 UK Customer Communications Management Market by Component
8.2.2 UK Customer Communications Management Market by Organization Size
8.2.3 UK Customer Communications Management Market by Deployment Mode
8.2.4 UK Customer Communications Management Market by End User
8.3 France Customer Communications Management Market
8.3.1 France Customer Communications Management Market by Component
8.3.2 France Customer Communications Management Market by Organization Size
8.3.3 France Customer Communications Management Market by Deployment Mode
8.3.4 France Customer Communications Management Market by End User
8.4 Russia Customer Communications Management Market
8.4.1 Russia Customer Communications Management Market by Component
8.4.2 Russia Customer Communications Management Market by Organization Size
8.4.3 Russia Customer Communications Management Market by Deployment Mode
8.4.4 Russia Customer Communications Management Market by End User
8.5 Spain Customer Communications Management Market
8.5.1 Spain Customer Communications Management Market by Component
8.5.2 Spain Customer Communications Management Market by Organization Size
8.5.3 Spain Customer Communications Management Market by Deployment Mode
8.5.4 Spain Customer Communications Management Market by End User
8.6 Italy Customer Communications Management Market
8.6.1 Italy Customer Communications Management Market by Component
8.6.2 Italy Customer Communications Management Market by Organization Size
8.6.3 Italy Customer Communications Management Market by Deployment Mode
8.6.4 Italy Customer Communications Management Market by End User
8.7 Rest of Europe Customer Communications Management Market
8.7.1 Rest of Europe Customer Communications Management Market by Component
8.7.2 Rest of Europe Customer Communications Management Market by Organization Size
8.7.3 Rest of Europe Customer Communications Management Market by Deployment Mode
8.7.4 Rest of Europe Customer Communications Management Market by End User
Chapter 9. Company Profiles
9.1 Adobe, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Product Launches and Product Expansions:
9.2.5.3 Acquisition and Mergers:
9.2.6 SWOT Analysis
9.3 Capgemini SE
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Regional Analysis
9.3.4 Recent strategies and developments:
9.3.4.1 Partnerships, Collaborations, and Agreements:
9.4 Newgen Software Technologies Limited
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Product Launches and Product Expansions:
9.5 OpenText Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Acquisition and Mergers:
9.5.6 SWOT Analysis
9.6 Zendesk, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.5.3 Acquisition and Mergers:
9.7 Hyland Software, Inc.
9.7.1 Company Overview
9.7.2 Recent strategies and developments:
9.7.2.1 Product Launches and Product Expansions:
9.8 Quadient SA
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Product Launches and Product Expansions:
9.9 PLDT, Inc. (Smart Communications, Inc.)
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental Analysis
9.9.4 Recent strategies and developments:
9.9.4.1 Acquisition and Mergers:
9.10. ISIS Papyrus Europe AG
9.10.1 Company OverviewList of Tables
Table 1 Europe Customer Communications Management Market, 2017 - 2020, USD Million
Table 2 Europe Customer Communications Management Market, 2021 - 2027, USD Million
Table 3 Partnerships, Collaborations and Agreements- Customer Communications Management Market
Table 4 Product Launches And Product Expansions- Customer Communications Management Market
Table 5 Acquisition and Mergers- Customer Communications Management Market
Table 6 Europe Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 7 Europe Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 8 Europe Customer Communications Management Solution Market by Country, 2017 - 2020, USD Million
Table 9 Europe Customer Communications Management Solution Market by Country, 2021 - 2027, USD Million
Table 10 Europe Customer Communications Management Services Market by Country, 2017 - 2020, USD Million
Table 11 Europe Customer Communications Management Services Market by Country, 2021 - 2027, USD Million
Table 12 Europe Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 13 Europe Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 14 Europe Large Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 15 Europe Large Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 16 Europe Small & Medium Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 17 Europe Small & Medium Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 18 Europe Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 19 Europe Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 20 Europe On-premise Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 21 Europe On-premise Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 22 Europe Cloud Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 23 Europe Cloud Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 24 Europe Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 25 Europe Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 26 Europe IT & Telecom Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 27 Europe IT & Telecom Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 28 Europe Retail & eCommerce Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 29 Europe Retail & eCommerce Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 30 Europe BFSI Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 31 Europe BFSI Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 32 Europe Healthcare Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 33 Europe Healthcare Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 34 Europe Energy & Utilities Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 35 Europe Energy & Utilities Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 36 Europe Government & Defense Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 37 Europe Government & Defense Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 38 Europe Others Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 39 Europe Others Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 40 Europe Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 41 Europe Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 42 Germany Customer Communications Management Market, 2017 - 2020, USD Million
Table 43 Germany Customer Communications Management Market, 2021 - 2027, USD Million
Table 44 Germany Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 45 Germany Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 46 Germany Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 47 Germany Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 48 Germany Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 49 Germany Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 50 Germany Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 51 Germany Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 52 UK Customer Communications Management Market, 2017 - 2020, USD Million
Table 53 UK Customer Communications Management Market, 2021 - 2027, USD Million
Table 54 UK Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 55 UK Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 56 UK Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 57 UK Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 58 UK Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 59 UK Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 60 UK Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 61 UK Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 62 France Customer Communications Management Market, 2017 - 2020, USD Million
Table 63 France Customer Communications Management Market, 2021 - 2027, USD Million
Table 64 France Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 65 France Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 66 France Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 67 France Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 68 France Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 69 France Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 70 France Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 71 France Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 72 Russia Customer Communications Management Market, 2017 - 2020, USD Million
Table 73 Russia Customer Communications Management Market, 2021 - 2027, USD Million
Table 74 Russia Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 75 Russia Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 76 Russia Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 77 Russia Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 78 Russia Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 79 Russia Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 80 Russia Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 81 Russia Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 82 Spain Customer Communications Management Market, 2017 - 2020, USD Million
Table 83 Spain Customer Communications Management Market, 2021 - 2027, USD Million
Table 84 Spain Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 85 Spain Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 86 Spain Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 87 Spain Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 88 Spain Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 89 Spain Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 90 Spain Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 91 Spain Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 92 Italy Customer Communications Management Market, 2017 - 2020, USD Million
Table 93 Italy Customer Communications Management Market, 2021 - 2027, USD Million
Table 94 Italy Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 95 Italy Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 96 Italy Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 97 Italy Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 98 Italy Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 99 Italy Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 100 Italy Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 101 Italy Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 102 Rest of Europe Customer Communications Management Market, 2017 - 2020, USD Million
Table 103 Rest of Europe Customer Communications Management Market, 2021 - 2027, USD Million
Table 104 Rest of Europe Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 105 Rest of Europe Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 106 Rest of Europe Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 107 Rest of Europe Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 108 Rest of Europe Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 109 Rest of Europe Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 110 Rest of Europe Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 111 Rest of Europe Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 112 Key Information - Adobe, Inc.
Table 113 Key Information - Oracle Corporation
Table 114 Key Information - Capgemini SE
Table 115 key information - Newgen Software Technologies Limited
Table 116 Key Information - OpenText Corporation
Table 117 Key Information - Zendesk, Inc.
Table 118 Key Information - Hyland Software, Inc.
Table 119 key information - Quadient SA
Table 120 key information - PLDT, Inc.
Table 121 key information - ISIS Papyrus Europe AG
List of Figures
Fig 1 Methodology for the research
Fig 2 Cardinal Matrix
Fig 3 Key Leading Strategies: Percentage Distribution (2017-2021)
Fig 4 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2018, Oct - 2021, Mar) Leading Players
Fig 5 Recent strategies and developments: Adobe, Inc.
Fig 6 SWOT Analysis: Adobe, inc.
Fig 7 Recent strategies and developments: Oracle Corporation
Fig 8 SWOT analysis: Oracle Corporation
Fig 9 Recent strategies and developments: Newgen Software Technologies Limited
Fig 10 Swot analysis: OpenText Corporation
Fig 11 Recent strategies and developments: Zendesk, Inc.
Fig 12 Recent strategies and developments: Quadient SA
Companies Mentioned
- Adobe, Inc.
- Oracle Corporation
- Capgemini SE
- Newgen Software Technologies Limited
- OpenText Corporation
- Zendesk, Inc.
- Hyland Software, Inc.
- Quadient SA
- PLDT, Inc. (Smart Communications, Inc.)
- ISIS Papyrus Europe AG
Methodology
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