The Global Customer Communications Management Market size is expected to reach $2.6 billion by 2027, rising at a market growth of 11.8% CAGR during the forecast period. A software that enables companies to centralize the communication process with their customers across a wide range of channels including digital and analog is termed Customer Communications Management. This software consists of emails, printed documents, interactive documents, SMS text messages, PDF attachments, and many more. CCM has evolved and become more advance by using Natural Language Processing (NLP) & Artificial Intelligence (AI) technologies. This development helps companies to solve various communication problems by offering improved services through the 24X7 availability and also provide solutions to the customers’ queries faster. In addition, companies are rapidly adopting CCM to improve customer experience and better engage with a huge customer base in a more cost-effective manner.
The increasing customer queries across many industry verticals are anticipated to bolster the growth of the customer communication management (CCM) market over the forecast period. One of the vital things for any company to succeed in the highly competitive market is to interact & connect with their customers so as to solve their queries. In order to fulfil this requirement, companies are utilizing CCM software. This software helps enterprises to centralize communication across analog and digital channels to better communicate with their customers.
The CCM solution helps in minimizing the overall cost attached to the creation of the documents and correspondence. Hence, CCM software is witnessing a surge in its demand by small and medium-sized enterprises (SMEs). In addition, it also helps a company to follow all the rules & regulations related to customer privacy. The evolution of social media and the rising adoption of the smartphone are anticipated to open new lucrative opportunities for the CCM market since the companies can able to target their potential customers based on their preferences.
COVID-19 Impact Analysis
The outbreak of the global COVID-19 pandemic has a huge impact on every domain of society, be it individuals or businesses. Various impositions like the travel ban, nation-wide lockdown and temporary shutdown of offices & manufacturing units have majorly affected the companies. However, many companies across the globe are rapidly working to create communication management plans to cope up with the COVID-19 impact. There is increasing investment in CCM platforms that are using AI and the cloud, to improve communications during the pandemic.
Customers have become dependent on online or digital platforms for obtaining their products & services during the pandemic due to the imposition of precautionary measures like social distancing and lockdown. CCM solutions integrated with transaction data can help the CCM vendors to do personalization. These solutions allow organizations to provide customers with customized service experience, quick response and solving their queries faster and establish a connection with a company anytime.
Component Outlook
Based on Component, the market is segmented into Solution and Services. Based on Component, the solution segment is estimated to acquire the largest market share over the forecast period. Companies are increasingly implementing CCM solutions to offer their customers more connected & customized experiences across a broad variety of channels like stores, mobile apps, websites, social media, call centers, virtual assistants, emails, and other touchpoints.
Organization Size Outlook
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. The Large Enterprises market dominated the Global Customer Communications Management Market by Organization Size 2020, and is expected to continue to be a dominant market till 2027. The Small & Medium Enterprises market is expected to witness a CAGR of 13.6% during (2021 - 2027).
Deployment Mode Outlook
Based on Deployment Mode, the market is segmented into On-premise and Cloud. There are many companies in which user credentials are very important for business operations, due to which many companies are inclined towards the on-premises deployment, as it offers them with great flexibility to operate their IT systems. Though, the cloud deployment segment is projected to acquire a significant growth rate in the forecast period owing to the increasing adoption of cloud-based solutions.
End User Outlook
Based on End User, the market is segmented into IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others. On the basis of vertical, the IT and telecom segment is estimated to garner the highest growth rate over the forecast period. These CCM solutions support the companies in simplifying IT infrastructure by a unified and comprehensive solution for batch automation and better interactive communications generation. Further, it helps organizations to use data and also create documents. This allows them to make more valuable content and support directly to the goals of their customer experience strategy.
Regional Outlook
Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. Asia Pacific nations are heavily investing in CCM projects. Countries like India, China and Japan are the major regions in the CCM market. The growing internet penetration along with the per user internet consumption has motivated companies to improve their capabilities in the CCM market. This swift growth is attributed to the increasing technology adoption rate in the region.
The major strategies followed by the market participants are Partnerships. Based on the Analysis presented in the Cardinal matrix; Adobe, Inc. and Oracle Corporation are the major forerunners in the Customer Communications Management Market. Companies such as Zendesk, Inc., Quadient SA, and Newgen Software Technologies Limited are some of the key innovators in the market.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.
Recent strategies deployed in Customer Communications Management Market
Partnerships, Collaborations, and Agreements:
Mar-2021: Zendesk teamed up with Jio Haptik Technologies Limited, a subsidiary of Reliance Jio Platforms. This collaboration focuses on helping companies transform customer experience and integrate AI-driven automation with human-powered empathy.
Feb-2021: Capgemini entered into a partnership agreement with OVHcloud, a French cloud computing company. This partnership focuses on addressing the cloud transformation requirements of public and private organizations.
Feb-2021: Newgen Software entered into a partnership with Glia, a leading provider of Digital Customer Service. Under this partnership, Newgen is expected to combine its online account opening & lending portals with Glia. Glia’s advanced communications & collaboration platform enables users to engage with their institutions via their channel of choice that includes messaging, voice, video, or an integration of all three.
Nov-2020: Zendesk joined hands with Facebook. Under this collaboration, Zendesk introduced a series of exciting updates and Facebook selected Zendesk as a preferred CX partner for delivering improved support to users over messaging channels. Together, Zendesk and Facebook is expected to work on the latest product capabilities & features, like a Messenger API for Instagram.
Oct-2020: Adobe came into partnership with Dentsu, a multinational media and digital marketing communications company. Under this partnership, Merkle, Dentsu International’s customer experience management (CXM) company, has joined Adobe’s technology partner program as a preferred partner with its Merkury identity resolution platform. This partnership aims at market-leading integrations, which combine the strengths of Merkury & Adobe Experience Cloud across identity resolution & audience management.
Oct-2020: Adobe joined hands with Microsoft, an American multinational technology company. Together, the companies introduced C3 AI CRM powered by Microsoft Dynamics 365. It is the first enterprise-class, AI-first customer relationship management solution specially developed for industries, integrates with Adobe Experience Cloud, and helps in customer-facing operations with predictive business insights.
Oct-2020: Zendesk partnered with Amperity, the first AI-powered Customer Data Platform (CDP). Under this partnership, Amperity is expected to integrate with Zendesk's customer relationship management (CRM) platform, enabling joint users to put into action the full breadth & depth of user intelligence from Amperity.
Sep-2020: Oracle Fusion Cloud Customer Experience (CX) teamed up with Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises. This collaboration aims to assist marketers to reach audiences on social media & other messaging channels at any point in the user journey and also user service professionals solve service requests more effectively and efficiently.
Aug-2020: Adobe entered into a partnership with HDFC Bank. This partnership is powered by Adobe Experience Cloud Solutions and is expected to assist HDFC Bank to provide customized digital experiences to prevailing and also new customers, at any time and anywhere. The HDFC Bank is expected to utilize platforms such as the Data Management Platform in Adobe Audience Manager to create a deep understanding of the users.
Aug-2020: Newgen Software entered into collaboration with Clarien Bank. In this collaboration, Clarien Bank has selected Newgen Omnichannel Customer Engagement (CCM) product portfolio to simplify customer interactions. With Newgen’s CCM portfolio, the bank is expected to obtain and offer customized, content-rich, and on-demand communication to its users.
Jul-2020: Quadient came into partnership with Infosys, an Indian multinational information technology company. Under this partnership, Infosys become a Platinum Business Partner in Quadient’s Partner Advantage Program. In addition, Infosys is expected to leverage & supply Quadient solutions to offer companies the top omnichannel Customer Communication Management (CCM) platform and the ability to fulfil complicated communication requirements and also being aligned to their user experience strategy.
Jul-2020: Quadient entered into a partnership with Sapiens International Corporation, a publicly-traded company. This partnership aimed to bring improved omnichannel distribution offerings to Sapiens solutions and helps insurers' business customers to manage complicated templates as part of their customer communications strategy.
Jun-2020: Adobe partnered with Walgreens Boots Alliance and Microsoft. This partnership aims to release a top-class digital experience and user insights platform to offer tailored healthcare and shopping capabilities. It is expected to offer Walgreens and Boots users products & services from its international pharmacy and retail businesses anywhere, anyplace and any way they may need them.
Mar-2020: Zendesk partnered with Tata Consultancy Services (TCS). This partnership integrates Zendesk’s strong support, sales and engagement software solutions with TCS’ expert contextual knowledge & experience in digital transformation. Both the companies is expected to collaborate and more effectively resolve enterprises' increasingly complicated technological needs and offer powerful CRM custom solutions & integrations.
Acquisition and Mergers:
Jan-2021: Smart Communications took over Assentis, a leading solution provider of customer communication management (CCM). Through this acquisition, Smart Communications aimed to expand its geographic presence and offer its cloud solution to companies in Continental Europe along with the UK, Australia, New Zealand, the United States, and Singapore.
Mar-2020: OpenText took over XMedius, a provider of secure information exchange and unified communication solutions. XMedius brings its experience and patented technologies to transform safe and collaborative communication, allowing companies to shift more workloads to the cloud & unveil the information benefit.
Oct-2019: Oracle entered into an agreement to acquire CrowdTwist, the leading cloud-native customer loyalty solution. In this acquisition, the CrowdTwist team will unite with the Oracle Customer Experience (CX) Cloud organization.
Jul-2019: Smart Communications took over Intelledox, a global digital transformation software company. This acquisition aimed to better equipped Smart Communications to offer top-class, two-way customer interaction across the whole customer journey. Together, the companies is expected to redefine customer engagement and also enhancing internal efficiency and witnessing ROI that is unmatched in the industry.
May-2019: Zendesk took over Smooch Technologies Holdings. Through this acquisition, Zendesk aimed to provide omnichannel experiences on any messaging channel.
Product Launches and Product Expansions:
May-2021: Quadient introduced Inspire Evolve, which is a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. The solution supports quick company transformation by empowering the employees disregarding their technical expertise, with the capability to operate customer communications with some reliance on IT.
Feb-2021: Oracle introduced new updates to Oracle Cloud Customer Experience (CX). These new updates to Oracle Service, Oracle Sales, and Oracle Marketing assist companies to boost sales cycles, solve customer service inquiries quicker and create engaging loyalty programs, which could grow customer lifetime value.
Feb-2021: Quadient released Quadient Impress version 1.2, an upgrade of the multichannel outbound document management platform. It automates the customer communication workflow for small and medium businesses (SMBs). This version consists of architecture updates across the cloud-based platform, which accelerate the task of preparing & sending customer interactions on-site or remotely with more scalability and improved security.
Dec-2020: Newgen Software introduced OmniOMS 9.0, an upgraded version of its customer communication management system. The new version of the software delivers a strong and integrated communications platform connecting a wide range of information sources, information types, and distribution channels. The incorporated functionalities help customers with simplified customer communication creation, distribution, design composition change management, and control.
Nov-2020: Oracle unveiled the latest cloud-based customer experience (CX) management solution for the communications sector. Oracle Digital Experience for Communications is a portfolio of applications, which are industry-specific that capture and evaluate customer-interaction data from front & back-office operations. It assists service providers to better understand their users' distinct buying behaviours & preferences so that providers can instantly introduce compelling new offers & products, deliver better service, and boost sales.
Oct-2020: Adobe introduced the latest features in Advertising Cloud DSP. The previous features were replaced with upgraded pages, accessible from the Help link in the DSP main menu. The early Campaigns Beta views become the default Campaigns views for instant insights, streamlined workflows, and personalized views.
Aug-2020: Zendesk unveiled Explore Enterprise, the newest solution within its service-first CRM platform. This platform helps organizations to evaluate real-time data to understand changing requirements. Through Explore Enterprise, Zendesk provides enterprises with the capability to evaluate data to have a clear vision of user trends they are seeing over their Support and Sales Suites.
Apr-2020: Hyland unveiled OnBase Foundation Enhancement Pack 3 (EP3) and Content Composer Foundation EP1. This launch is delivered on the company's modernization strategy to offer customers the most feature-rich, safer and advance products.
Jan-2020: Adobe launched Adobe Experience Manager as a Cloud Service, part of Adobe Experience Cloud. It is the most advanced cloud-native solution for digital experience management combine with rich out-of-box offering and content customization options, which marketers & developers demand, integrated with SaaS-like agility.
Scope of the Study
Market Segments covered in the Report:
By Component
By Organization Size
By Deployment Mode
By End User
By Geography
Companies Profiled
Unique Offerings from the Publisher
The increasing customer queries across many industry verticals are anticipated to bolster the growth of the customer communication management (CCM) market over the forecast period. One of the vital things for any company to succeed in the highly competitive market is to interact & connect with their customers so as to solve their queries. In order to fulfil this requirement, companies are utilizing CCM software. This software helps enterprises to centralize communication across analog and digital channels to better communicate with their customers.
The CCM solution helps in minimizing the overall cost attached to the creation of the documents and correspondence. Hence, CCM software is witnessing a surge in its demand by small and medium-sized enterprises (SMEs). In addition, it also helps a company to follow all the rules & regulations related to customer privacy. The evolution of social media and the rising adoption of the smartphone are anticipated to open new lucrative opportunities for the CCM market since the companies can able to target their potential customers based on their preferences.
COVID-19 Impact Analysis
The outbreak of the global COVID-19 pandemic has a huge impact on every domain of society, be it individuals or businesses. Various impositions like the travel ban, nation-wide lockdown and temporary shutdown of offices & manufacturing units have majorly affected the companies. However, many companies across the globe are rapidly working to create communication management plans to cope up with the COVID-19 impact. There is increasing investment in CCM platforms that are using AI and the cloud, to improve communications during the pandemic.
Customers have become dependent on online or digital platforms for obtaining their products & services during the pandemic due to the imposition of precautionary measures like social distancing and lockdown. CCM solutions integrated with transaction data can help the CCM vendors to do personalization. These solutions allow organizations to provide customers with customized service experience, quick response and solving their queries faster and establish a connection with a company anytime.
Component Outlook
Based on Component, the market is segmented into Solution and Services. Based on Component, the solution segment is estimated to acquire the largest market share over the forecast period. Companies are increasingly implementing CCM solutions to offer their customers more connected & customized experiences across a broad variety of channels like stores, mobile apps, websites, social media, call centers, virtual assistants, emails, and other touchpoints.
Organization Size Outlook
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. The Large Enterprises market dominated the Global Customer Communications Management Market by Organization Size 2020, and is expected to continue to be a dominant market till 2027. The Small & Medium Enterprises market is expected to witness a CAGR of 13.6% during (2021 - 2027).
Deployment Mode Outlook
Based on Deployment Mode, the market is segmented into On-premise and Cloud. There are many companies in which user credentials are very important for business operations, due to which many companies are inclined towards the on-premises deployment, as it offers them with great flexibility to operate their IT systems. Though, the cloud deployment segment is projected to acquire a significant growth rate in the forecast period owing to the increasing adoption of cloud-based solutions.
End User Outlook
Based on End User, the market is segmented into IT & Telecom, Retail & eCommerce, BFSI, Healthcare, Energy & Utilities, Government & Defense and Others. On the basis of vertical, the IT and telecom segment is estimated to garner the highest growth rate over the forecast period. These CCM solutions support the companies in simplifying IT infrastructure by a unified and comprehensive solution for batch automation and better interactive communications generation. Further, it helps organizations to use data and also create documents. This allows them to make more valuable content and support directly to the goals of their customer experience strategy.
Regional Outlook
Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa. Asia Pacific nations are heavily investing in CCM projects. Countries like India, China and Japan are the major regions in the CCM market. The growing internet penetration along with the per user internet consumption has motivated companies to improve their capabilities in the CCM market. This swift growth is attributed to the increasing technology adoption rate in the region.
The major strategies followed by the market participants are Partnerships. Based on the Analysis presented in the Cardinal matrix; Adobe, Inc. and Oracle Corporation are the major forerunners in the Customer Communications Management Market. Companies such as Zendesk, Inc., Quadient SA, and Newgen Software Technologies Limited are some of the key innovators in the market.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Adobe, Inc., Oracle Corporation, Capgemini SE, Newgen Software Technologies Limited, OpenText Corporation, Zendesk, Inc., Hyland Software, Inc., Quadient SA, PLDT, Inc. (Smart Communications, Inc.), and ISIS Papyrus Europe AG.
Recent strategies deployed in Customer Communications Management Market
Partnerships, Collaborations, and Agreements:
Mar-2021: Zendesk teamed up with Jio Haptik Technologies Limited, a subsidiary of Reliance Jio Platforms. This collaboration focuses on helping companies transform customer experience and integrate AI-driven automation with human-powered empathy.
Feb-2021: Capgemini entered into a partnership agreement with OVHcloud, a French cloud computing company. This partnership focuses on addressing the cloud transformation requirements of public and private organizations.
Feb-2021: Newgen Software entered into a partnership with Glia, a leading provider of Digital Customer Service. Under this partnership, Newgen is expected to combine its online account opening & lending portals with Glia. Glia’s advanced communications & collaboration platform enables users to engage with their institutions via their channel of choice that includes messaging, voice, video, or an integration of all three.
Nov-2020: Zendesk joined hands with Facebook. Under this collaboration, Zendesk introduced a series of exciting updates and Facebook selected Zendesk as a preferred CX partner for delivering improved support to users over messaging channels. Together, Zendesk and Facebook is expected to work on the latest product capabilities & features, like a Messenger API for Instagram.
Oct-2020: Adobe came into partnership with Dentsu, a multinational media and digital marketing communications company. Under this partnership, Merkle, Dentsu International’s customer experience management (CXM) company, has joined Adobe’s technology partner program as a preferred partner with its Merkury identity resolution platform. This partnership aims at market-leading integrations, which combine the strengths of Merkury & Adobe Experience Cloud across identity resolution & audience management.
Oct-2020: Adobe joined hands with Microsoft, an American multinational technology company. Together, the companies introduced C3 AI CRM powered by Microsoft Dynamics 365. It is the first enterprise-class, AI-first customer relationship management solution specially developed for industries, integrates with Adobe Experience Cloud, and helps in customer-facing operations with predictive business insights.
Oct-2020: Zendesk partnered with Amperity, the first AI-powered Customer Data Platform (CDP). Under this partnership, Amperity is expected to integrate with Zendesk's customer relationship management (CRM) platform, enabling joint users to put into action the full breadth & depth of user intelligence from Amperity.
Sep-2020: Oracle Fusion Cloud Customer Experience (CX) teamed up with Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises. This collaboration aims to assist marketers to reach audiences on social media & other messaging channels at any point in the user journey and also user service professionals solve service requests more effectively and efficiently.
Aug-2020: Adobe entered into a partnership with HDFC Bank. This partnership is powered by Adobe Experience Cloud Solutions and is expected to assist HDFC Bank to provide customized digital experiences to prevailing and also new customers, at any time and anywhere. The HDFC Bank is expected to utilize platforms such as the Data Management Platform in Adobe Audience Manager to create a deep understanding of the users.
Aug-2020: Newgen Software entered into collaboration with Clarien Bank. In this collaboration, Clarien Bank has selected Newgen Omnichannel Customer Engagement (CCM) product portfolio to simplify customer interactions. With Newgen’s CCM portfolio, the bank is expected to obtain and offer customized, content-rich, and on-demand communication to its users.
Jul-2020: Quadient came into partnership with Infosys, an Indian multinational information technology company. Under this partnership, Infosys become a Platinum Business Partner in Quadient’s Partner Advantage Program. In addition, Infosys is expected to leverage & supply Quadient solutions to offer companies the top omnichannel Customer Communication Management (CCM) platform and the ability to fulfil complicated communication requirements and also being aligned to their user experience strategy.
Jul-2020: Quadient entered into a partnership with Sapiens International Corporation, a publicly-traded company. This partnership aimed to bring improved omnichannel distribution offerings to Sapiens solutions and helps insurers' business customers to manage complicated templates as part of their customer communications strategy.
Jun-2020: Adobe partnered with Walgreens Boots Alliance and Microsoft. This partnership aims to release a top-class digital experience and user insights platform to offer tailored healthcare and shopping capabilities. It is expected to offer Walgreens and Boots users products & services from its international pharmacy and retail businesses anywhere, anyplace and any way they may need them.
Mar-2020: Zendesk partnered with Tata Consultancy Services (TCS). This partnership integrates Zendesk’s strong support, sales and engagement software solutions with TCS’ expert contextual knowledge & experience in digital transformation. Both the companies is expected to collaborate and more effectively resolve enterprises' increasingly complicated technological needs and offer powerful CRM custom solutions & integrations.
Acquisition and Mergers:
Jan-2021: Smart Communications took over Assentis, a leading solution provider of customer communication management (CCM). Through this acquisition, Smart Communications aimed to expand its geographic presence and offer its cloud solution to companies in Continental Europe along with the UK, Australia, New Zealand, the United States, and Singapore.
Mar-2020: OpenText took over XMedius, a provider of secure information exchange and unified communication solutions. XMedius brings its experience and patented technologies to transform safe and collaborative communication, allowing companies to shift more workloads to the cloud & unveil the information benefit.
Oct-2019: Oracle entered into an agreement to acquire CrowdTwist, the leading cloud-native customer loyalty solution. In this acquisition, the CrowdTwist team will unite with the Oracle Customer Experience (CX) Cloud organization.
Jul-2019: Smart Communications took over Intelledox, a global digital transformation software company. This acquisition aimed to better equipped Smart Communications to offer top-class, two-way customer interaction across the whole customer journey. Together, the companies is expected to redefine customer engagement and also enhancing internal efficiency and witnessing ROI that is unmatched in the industry.
May-2019: Zendesk took over Smooch Technologies Holdings. Through this acquisition, Zendesk aimed to provide omnichannel experiences on any messaging channel.
Product Launches and Product Expansions:
May-2021: Quadient introduced Inspire Evolve, which is a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. The solution supports quick company transformation by empowering the employees disregarding their technical expertise, with the capability to operate customer communications with some reliance on IT.
Feb-2021: Oracle introduced new updates to Oracle Cloud Customer Experience (CX). These new updates to Oracle Service, Oracle Sales, and Oracle Marketing assist companies to boost sales cycles, solve customer service inquiries quicker and create engaging loyalty programs, which could grow customer lifetime value.
Feb-2021: Quadient released Quadient Impress version 1.2, an upgrade of the multichannel outbound document management platform. It automates the customer communication workflow for small and medium businesses (SMBs). This version consists of architecture updates across the cloud-based platform, which accelerate the task of preparing & sending customer interactions on-site or remotely with more scalability and improved security.
Dec-2020: Newgen Software introduced OmniOMS 9.0, an upgraded version of its customer communication management system. The new version of the software delivers a strong and integrated communications platform connecting a wide range of information sources, information types, and distribution channels. The incorporated functionalities help customers with simplified customer communication creation, distribution, design composition change management, and control.
Nov-2020: Oracle unveiled the latest cloud-based customer experience (CX) management solution for the communications sector. Oracle Digital Experience for Communications is a portfolio of applications, which are industry-specific that capture and evaluate customer-interaction data from front & back-office operations. It assists service providers to better understand their users' distinct buying behaviours & preferences so that providers can instantly introduce compelling new offers & products, deliver better service, and boost sales.
Oct-2020: Adobe introduced the latest features in Advertising Cloud DSP. The previous features were replaced with upgraded pages, accessible from the Help link in the DSP main menu. The early Campaigns Beta views become the default Campaigns views for instant insights, streamlined workflows, and personalized views.
Aug-2020: Zendesk unveiled Explore Enterprise, the newest solution within its service-first CRM platform. This platform helps organizations to evaluate real-time data to understand changing requirements. Through Explore Enterprise, Zendesk provides enterprises with the capability to evaluate data to have a clear vision of user trends they are seeing over their Support and Sales Suites.
Apr-2020: Hyland unveiled OnBase Foundation Enhancement Pack 3 (EP3) and Content Composer Foundation EP1. This launch is delivered on the company's modernization strategy to offer customers the most feature-rich, safer and advance products.
Jan-2020: Adobe launched Adobe Experience Manager as a Cloud Service, part of Adobe Experience Cloud. It is the most advanced cloud-native solution for digital experience management combine with rich out-of-box offering and content customization options, which marketers & developers demand, integrated with SaaS-like agility.
Scope of the Study
Market Segments covered in the Report:
By Component
- Solution
- Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises
By Deployment Mode
- On-premise
- Cloud
By End User
- IT & Telecom
- Retail & eCommerce
- BFSI
- Healthcare
- Energy & Utilities
- Government & Defense
- Others
By Geography
- North America
- US
- Canada
- Mexico
- Rest of North America
- Europe
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
- LAMEA
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Companies Profiled
- Adobe, Inc.
- Oracle Corporation
- Capgemini SE
- Newgen Software Technologies Limited
- OpenText Corporation
- Zendesk, Inc.
- Hyland Software, Inc.
- Quadient SA
- PLDT, Inc. (Smart Communications, Inc.)
- ISIS Papyrus Europe AG
Unique Offerings from the Publisher
- Exhaustive coverage
- Highest number of market tables and figures
- Subscription based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Customer Communications Management Market, by Component
1.4.2 Global Customer Communications Management Market, by Organization Size
1.4.3 Global Customer Communications Management Market, by Deployment Mode
1.4.4 Global Customer Communications Management Market, by End User
1.4.5 Global Customer Communications Management Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Opportunities
2.2.3 Market Restraints
2.2.4 Market Challenges
Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2017-2021)
3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2018, Oct – 2021, Mar) Leading Players
Chapter 4. Global Customer Communications Management Market by Component
4.1 Global Customer Communications Management Solution Market by Region
4.2 Global Customer Communications Management Services Market by Region
Chapter 5. Global Customer Communications Management Market by Organization Size
5.1 Global Large Enterprises Customer Communications Management Market by Region
5.2 Global Small & Medium Enterprises Customer Communications Management Market by Region
Chapter 6. Global Customer Communications Management Market by Deployment Mode
6.1 Global On-premise Customer Communications Management Market by Region
6.2 Global Cloud Customer Communications Management Market by Region
Chapter 7. Global Customer Communications Management Market by End User
7.1 Global IT & Telecom Customer Communications Management Market by Region
7.2 Global Retail & eCommerce Customer Communications Management Market by Region
7.3 Global BFSI Customer Communications Management Market by Region
7.4 Global Healthcare Customer Communications Management Market by Region
7.5 Global Energy & Utilities Customer Communications Management Market by Region
7.6 Global Government & Defense Customer Communications Management Market by Region
7.7 Global Others Customer Communications Management Market by Region
Chapter 8. Global Customer Communications Management Market by Region
8.1 North America Customer Communications Management Market
8.1.1 North America Customer Communications Management Market by Component
8.1.1.1 North America Customer Communications Management Solution Market by Country
8.1.1.2 North America Customer Communications Management Services Market by Country
8.1.2 North America Customer Communications Management Market by Organization Size
8.1.2.1 North America Large Enterprises Customer Communications Management Market by Country
8.1.2.2 North America Small & Medium Enterprises Customer Communications Management Market by Country
8.1.3 North America Customer Communications Management Market by Deployment Mode
8.1.3.1 North America On-premise Customer Communications Management Market by Country
8.1.3.2 North America Cloud Customer Communications Management Market by Country
8.1.4 North America Customer Communications Management Market by End User
8.1.4.1 North America IT & Telecom Customer Communications Management Market by Country
8.1.4.2 North America Retail & eCommerce Customer Communications Management Market by Country
8.1.4.3 North America BFSI Customer Communications Management Market by Country
8.1.4.4 North America Healthcare Customer Communications Management Market by Country
8.1.4.5 North America Energy & Utilities Customer Communications Management Market by Country
8.1.4.6 North America Government & Defense Customer Communications Management Market by Country
8.1.4.7 North America Others Customer Communications Management Market by Country
8.1.5 North America Customer Communications Management Market by Country
8.1.5.1 US Customer Communications Management Market
8.1.5.1.1 US Customer Communications Management Market by Component
8.1.5.1.2 US Customer Communications Management Market by Organization Size
8.1.5.1.3 US Customer Communications Management Market by Deployment Mode
8.1.5.1.4 US Customer Communications Management Market by End User
8.1.5.2 Canada Customer Communications Management Market
8.1.5.2.1 Canada Customer Communications Management Market by Component
8.1.5.2.2 Canada Customer Communications Management Market by Organization Size
8.1.5.2.3 Canada Customer Communications Management Market by Deployment Mode
8.1.5.2.4 Canada Customer Communications Management Market by End User
8.1.5.3 Mexico Customer Communications Management Market
8.1.5.3.1 Mexico Customer Communications Management Market by Component
8.1.5.3.2 Mexico Customer Communications Management Market by Organization Size
8.1.5.3.3 Mexico Customer Communications Management Market by Deployment Mode
8.1.5.3.4 Mexico Customer Communications Management Market by End User
8.1.5.4 Rest of North America Customer Communications Management Market
8.1.5.4.1 Rest of North America Customer Communications Management Market by Component
8.1.5.4.2 Rest of North America Customer Communications Management Market by Organization Size
8.1.5.4.3 Rest of North America Customer Communications Management Market by Deployment Mode
8.1.5.4.4 Rest of North America Customer Communications Management Market by End User
8.2 Europe Customer Communications Management Market
8.2.1 Europe Customer Communications Management Market by Component
8.2.1.1 Europe Customer Communications Management Solution Market by Country
8.2.1.2 Europe Customer Communications Management Services Market by Country
8.2.2 Europe Customer Communications Management Market by Organization Size
8.2.2.1 Europe Large Enterprises Customer Communications Management Market by Country
8.2.2.2 Europe Small & Medium Enterprises Customer Communications Management Market by Country
8.2.3 Europe Customer Communications Management Market by Deployment Mode
8.2.3.1 Europe On-premise Customer Communications Management Market by Country
8.2.3.2 Europe Cloud Customer Communications Management Market by Country
8.2.4 Europe Customer Communications Management Market by End User
8.2.4.1 Europe IT & Telecom Customer Communications Management Market by Country
8.2.4.2 Europe Retail & eCommerce Customer Communications Management Market by Country
8.2.4.3 Europe BFSI Customer Communications Management Market by Country
8.2.4.4 Europe Healthcare Customer Communications Management Market by Country
8.2.4.5 Europe Energy & Utilities Customer Communications Management Market by Country
8.2.4.6 Europe Government & Defense Customer Communications Management Market by Country
8.2.4.7 Europe Others Customer Communications Management Market by Country
8.2.5 Europe Customer Communications Management Market by Country
8.2.5.1 Germany Customer Communications Management Market
8.2.5.1.1 Germany Customer Communications Management Market by Component
8.2.5.1.2 Germany Customer Communications Management Market by Organization Size
8.2.5.1.3 Germany Customer Communications Management Market by Deployment Mode
8.2.5.1.4 Germany Customer Communications Management Market by End User
8.2.5.2 UK Customer Communications Management Market
8.2.5.2.1 UK Customer Communications Management Market by Component
8.2.5.2.2 UK Customer Communications Management Market by Organization Size
8.2.5.2.3 UK Customer Communications Management Market by Deployment Mode
8.2.5.2.4 UK Customer Communications Management Market by End User
8.2.5.3 France Customer Communications Management Market
8.2.5.3.1 France Customer Communications Management Market by Component
8.2.5.3.2 France Customer Communications Management Market by Organization Size
8.2.5.3.3 France Customer Communications Management Market by Deployment Mode
8.2.5.3.4 France Customer Communications Management Market by End User
8.2.5.4 Russia Customer Communications Management Market
8.2.5.4.1 Russia Customer Communications Management Market by Component
8.2.5.4.2 Russia Customer Communications Management Market by Organization Size
8.2.5.4.3 Russia Customer Communications Management Market by Deployment Mode
8.2.5.4.4 Russia Customer Communications Management Market by End User
8.2.5.5 Spain Customer Communications Management Market
8.2.5.5.1 Spain Customer Communications Management Market by Component
8.2.5.5.2 Spain Customer Communications Management Market by Organization Size
8.2.5.5.3 Spain Customer Communications Management Market by Deployment Mode
8.2.5.5.4 Spain Customer Communications Management Market by End User
8.2.5.6 Italy Customer Communications Management Market
8.2.5.6.1 Italy Customer Communications Management Market by Component
8.2.5.6.2 Italy Customer Communications Management Market by Organization Size
8.2.5.6.3 Italy Customer Communications Management Market by Deployment Mode
8.2.5.6.4 Italy Customer Communications Management Market by End User
8.2.5.7 Rest of Europe Customer Communications Management Market
8.2.5.7.1 Rest of Europe Customer Communications Management Market by Component
8.2.5.7.2 Rest of Europe Customer Communications Management Market by Organization Size
8.2.5.7.3 Rest of Europe Customer Communications Management Market by Deployment Mode
8.2.5.7.4 Rest of Europe Customer Communications Management Market by End User
8.3 Asia Pacific Customer Communications Management Market
8.3.1 Asia Pacific Customer Communications Management Market by Component
8.3.1.1 Asia Pacific Customer Communications Management Solution Market by Country
8.3.1.2 Asia Pacific Customer Communications Management Services Market by Country
8.3.2 Asia Pacific Customer Communications Management Market by Organization Size
8.3.2.1 Asia Pacific Large Enterprises Customer Communications Management Market by Country
8.3.2.2 Asia Pacific Small & Medium Enterprises Customer Communications Management Market by Country
8.3.3 Asia Pacific Customer Communications Management Market by Deployment Mode
8.3.3.1 Asia Pacific On-premise Customer Communications Management Market by Country
8.3.3.2 Asia Pacific Cloud Customer Communications Management Market by Country
8.3.4 Asia Pacific Customer Communications Management Market by End User
8.3.4.1 Asia Pacific IT & Telecom Customer Communications Management Market by Country
8.3.4.2 Asia Pacific Retail & eCommerce Customer Communications Management Market by Country
8.3.4.3 Asia Pacific BFSI Customer Communications Management Market by Country
8.3.4.4 Asia Pacific Healthcare Customer Communications Management Market by Country
8.3.4.5 Asia Pacific Energy & Utilities Customer Communications Management Market by Country
8.3.4.6 Asia Pacific Government & Defense Customer Communications Management Market by Country
8.3.4.7 Asia Pacific Others Customer Communications Management Market by Country
8.3.5 Asia Pacific Customer Communications Management Market by Country
8.3.5.1 China Customer Communications Management Market
8.3.5.1.1 China Customer Communications Management Market by Component
8.3.5.1.2 China Customer Communications Management Market by Organization Size
8.3.5.1.3 China Customer Communications Management Market by Deployment Mode
8.3.5.1.4 China Customer Communications Management Market by End User
8.3.5.2 Japan Customer Communications Management Market
8.3.5.2.1 Japan Customer Communications Management Market by Component
8.3.5.2.2 Japan Customer Communications Management Market by Organization Size
8.3.5.2.3 Japan Customer Communications Management Market by Deployment Mode
8.3.5.2.4 Japan Customer Communications Management Market by End User
8.3.5.3 India Customer Communications Management Market
8.3.5.3.1 India Customer Communications Management Market by Component
8.3.5.3.2 India Customer Communications Management Market by Organization Size
8.3.5.3.3 India Customer Communications Management Market by Deployment Mode
8.3.5.3.4 India Customer Communications Management Market by End User
8.3.5.4 South Korea Customer Communications Management Market
8.3.5.4.1 South Korea Customer Communications Management Market by Component
8.3.5.4.2 South Korea Customer Communications Management Market by Organization Size
8.3.5.4.3 South Korea Customer Communications Management Market by Deployment Mode
8.3.5.4.4 South Korea Customer Communications Management Market by End User
8.3.5.5 Singapore Customer Communications Management Market
8.3.5.5.1 Singapore Customer Communications Management Market by Component
8.3.5.5.2 Singapore Customer Communications Management Market by Organization Size
8.3.5.5.3 Singapore Customer Communications Management Market by Deployment Mode
8.3.5.5.4 Singapore Customer Communications Management Market by End User
8.3.5.6 Malaysia Customer Communications Management Market
8.3.5.6.1 Malaysia Customer Communications Management Market by Component
8.3.5.6.2 Malaysia Customer Communications Management Market by Organization Size
8.3.5.6.3 Malaysia Customer Communications Management Market by Deployment Mode
8.3.5.6.4 Malaysia Customer Communications Management Market by End User
8.3.5.7 Rest of Asia Pacific Customer Communications Management Market
8.3.5.7.1 Rest of Asia Pacific Customer Communications Management Market by Component
8.3.5.7.2 Rest of Asia Pacific Customer Communications Management Market by Organization Size
8.3.5.7.3 Rest of Asia Pacific Customer Communications Management Market by Deployment Mode
8.3.5.7.4 Rest of Asia Pacific Customer Communications Management Market by End User
8.4 LAMEA Customer Communications Management Market
8.4.1 LAMEA Customer Communications Management Market by Component
8.4.1.1 LAMEA Customer Communications Management Solution Market by Country
8.4.1.2 LAMEA Customer Communications Management Services Market by Country
8.4.2 LAMEA Customer Communications Management Market by Organization Size
8.4.2.1 LAMEA Large Enterprises Customer Communications Management Market by Country
8.4.2.2 LAMEA Small & Medium Enterprises Customer Communications Management Market by Country
8.4.3 LAMEA Customer Communications Management Market by Deployment Mode
8.4.3.1 LAMEA On-premise Customer Communications Management Market by Country
8.4.3.2 LAMEA Cloud Customer Communications Management Market by Country
8.4.4 LAMEA Customer Communications Management Market by End User
8.4.4.1 LAMEA IT & Telecom Customer Communications Management Market by Country
8.4.4.2 LAMEA Retail & eCommerce Customer Communications Management Market by Country
8.4.4.3 LAMEA BFSI Customer Communications Management Market by Country
8.4.4.4 LAMEA Healthcare Customer Communications Management Market by Country
8.4.4.5 LAMEA Energy & Utilities Customer Communications Management Market by Country
8.4.4.6 LAMEA Government & Defense Customer Communications Management Market by Country
8.4.4.7 LAMEA Others Customer Communications Management Market by Country
8.4.5 LAMEA Customer Communications Management Market by Country
8.4.5.1 Brazil Customer Communications Management Market
8.4.5.1.1 Brazil Customer Communications Management Market by Component
8.4.5.1.2 Brazil Customer Communications Management Market by Organization Size
8.4.5.1.3 Brazil Customer Communications Management Market by Deployment Mode
8.4.5.1.4 Brazil Customer Communications Management Market by End User
8.4.5.2 Argentina Customer Communications Management Market
8.4.5.2.1 Argentina Customer Communications Management Market by Component
8.4.5.2.2 Argentina Customer Communications Management Market by Organization Size
8.4.5.2.3 Argentina Customer Communications Management Market by Deployment Mode
8.4.5.2.4 Argentina Customer Communications Management Market by End User
8.4.5.3 UAE Customer Communications Management Market
8.4.5.3.1 UAE Customer Communications Management Market by Component
8.4.5.3.2 UAE Customer Communications Management Market by Organization Size
8.4.5.3.3 UAE Customer Communications Management Market by Deployment Mode
8.4.5.3.4 UAE Customer Communications Management Market by End User
8.4.5.4 Saudi Arabia Customer Communications Management Market
8.4.5.4.1 Saudi Arabia Customer Communications Management Market by Component
8.4.5.4.2 Saudi Arabia Customer Communications Management Market by Organization Size
8.4.5.4.3 Saudi Arabia Customer Communications Management Market by Deployment Mode
8.4.5.4.4 Saudi Arabia Customer Communications Management Market by End User
8.4.5.5 South Africa Customer Communications Management Market
8.4.5.5.1 South Africa Customer Communications Management Market by Component
8.4.5.5.2 South Africa Customer Communications Management Market by Organization Size
8.4.5.5.3 South Africa Customer Communications Management Market by Deployment Mode
8.4.5.5.4 South Africa Customer Communications Management Market by End User
8.4.5.6 Nigeria Customer Communications Management Market
8.4.5.6.1 Nigeria Customer Communications Management Market by Component
8.4.5.6.2 Nigeria Customer Communications Management Market by Organization Size
8.4.5.6.3 Nigeria Customer Communications Management Market by Deployment Mode
8.4.5.6.4 Nigeria Customer Communications Management Market by End User
8.4.5.7 Rest of LAMEA Customer Communications Management Market
8.4.5.7.1 Rest of LAMEA Customer Communications Management Market by Component
8.4.5.7.2 Rest of LAMEA Customer Communications Management Market by Organization Size
8.4.5.7.3 Rest of LAMEA Customer Communications Management Market by Deployment Mode
8.4.5.7.4 Rest of LAMEA Customer Communications Management Market by End User
Chapter 9. Company Profiles
9.1 Adobe, Inc.
9.1.1 Company Overview
9.1.2 Financial Analysis
9.1.3 Segmental and Regional Analysis
9.1.4 Research & Development Expense
9.1.5 Recent strategies and developments:
9.1.5.1 Partnerships, Collaborations, and Agreements:
9.1.5.2 Product Launches and Product Expansions:
9.1.6 SWOT Analysis
9.2 Oracle Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Segmental and Regional Analysis
9.2.4 Research & Development Expense
9.2.5 Recent strategies and developments:
9.2.5.1 Partnerships, Collaborations, and Agreements:
9.2.5.2 Product Launches and Product Expansions:
9.2.5.3 Acquisition and Mergers:
9.2.6 SWOT Analysis
9.3 Capgemini SE
9.3.1 Company Overview
9.3.2 Financial Analysis
9.3.3 Regional Analysis
9.3.4 Recent strategies and developments:
9.3.4.1 Partnerships, Collaborations, and Agreements:
9.4 Newgen Software Technologies Limited
9.4.1 Company Overview
9.4.2 Financial Analysis
9.4.3 Segmental and Regional Analysis
9.4.4 Research & Development Expense
9.4.5 Recent strategies and developments:
9.4.5.1 Partnerships, Collaborations, and Agreements:
9.4.5.2 Product Launches and Product Expansions:
9.5 OpenText Corporation
9.5.1 Company Overview
9.5.2 Financial Analysis
9.5.3 Regional Analysis
9.5.4 Research & Development Expense
9.5.5 Recent strategies and developments:
9.5.5.1 Acquisition and Mergers:
9.5.6 SWOT Analysis
9.6 Zendesk, Inc.
9.6.1 Company Overview
9.6.2 Financial Analysis
9.6.3 Regional Analysis
9.6.4 Research & Development Expense
9.6.5 Recent strategies and developments:
9.6.5.1 Partnerships, Collaborations, and Agreements:
9.6.5.2 Product Launches and Product Expansions:
9.6.5.3 Acquisition and Mergers:
9.7 Hyland Software, Inc.
9.7.1 Company Overview
9.7.2 Recent strategies and developments:
9.7.2.1 Product Launches and Product Expansions:
9.8 Quadient SA
9.8.1 Company Overview
9.8.2 Financial Analysis
9.8.3 Regional Analysis
9.8.4 Research & Development Expense
9.8.5 Recent strategies and developments:
9.8.5.1 Partnerships, Collaborations, and Agreements:
9.8.5.2 Product Launches and Product Expansions:
9.9 PLDT, Inc. (Smart Communications, Inc.)
9.9.1 Company Overview
9.9.2 Financial Analysis
9.9.3 Segmental Analysis
9.9.4 Recent strategies and developments:
9.9.4.1 Acquisition and Mergers:
9.10. ISIS Papyrus Europe AG
9.10.1 Company OverviewList of Tables
Table 1 Global Customer Communications Management Market, 2017 - 2020, USD Million
Table 2 Global Customer Communications Management Market, 2021 - 2027, USD Million
Table 3 Partnerships, Collaborations and Agreements- Customer Communications Management Market
Table 4 Product Launches And Product Expansions- Customer Communications Management Market
Table 5 Acquisition and Mergers- Customer Communications Management Market
Table 6 Global Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 7 Global Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 8 Global Customer Communications Management Solution Market by Region, 2017 - 2020, USD Million
Table 9 Global Customer Communications Management Solution Market by Region, 2021 - 2027, USD Million
Table 10 Global Customer Communications Management Services Market by Region, 2017 - 2020, USD Million
Table 11 Global Customer Communications Management Services Market by Region, 2021 - 2027, USD Million
Table 12 Global Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 13 Global Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 14 Global Large Enterprises Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 15 Global Large Enterprises Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 16 Global Small & Medium Enterprises Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 17 Global Small & Medium Enterprises Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 18 Global Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 19 Global Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 20 Global On-premise Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 21 Global On-premise Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 22 Global Cloud Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 23 Global Cloud Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 24 Global Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 25 Global Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 26 Global IT & Telecom Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 27 Global IT & Telecom Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 28 Global Retail & eCommerce Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 29 Global Retail & eCommerce Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 30 Global BFSI Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 31 Global BFSI Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 32 Global Healthcare Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 33 Global Healthcare Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 34 Global Energy & Utilities Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 35 Global Energy & Utilities Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 36 Global Government & Defense Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 37 Global Government & Defense Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 38 Global Others Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 39 Global Others Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 40 Global Customer Communications Management Market by Region, 2017 - 2020, USD Million
Table 41 Global Customer Communications Management Market by Region, 2021 - 2027, USD Million
Table 42 North America Customer Communications Management Market, 2017 - 2020, USD Million
Table 43 North America Customer Communications Management Market, 2021 - 2027, USD Million
Table 44 North America Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 45 North America Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 46 North America Customer Communications Management Solution Market by Country, 2017 - 2020, USD Million
Table 47 North America Customer Communications Management Solution Market by Country, 2021 - 2027, USD Million
Table 48 North America Customer Communications Management Services Market by Country, 2017 - 2020, USD Million
Table 49 North America Customer Communications Management Services Market by Country, 2021 - 2027, USD Million
Table 50 North America Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 51 North America Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 52 North America Large Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 53 North America Large Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 54 North America Small & Medium Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 55 North America Small & Medium Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 56 North America Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 57 North America Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 58 North America On-premise Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 59 North America On-premise Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 60 North America Cloud Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 61 North America Cloud Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 62 North America Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 63 North America Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 64 North America IT & Telecom Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 65 North America IT & Telecom Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 66 North America Retail & eCommerce Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 67 North America Retail & eCommerce Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 68 North America BFSI Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 69 North America BFSI Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 70 North America Healthcare Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 71 North America Healthcare Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 72 North America Energy & Utilities Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 73 North America Energy & Utilities Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 74 North America Government & Defense Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 75 North America Government & Defense Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 76 North America Others Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 77 North America Others Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 78 North America Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 79 North America Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 80 US Customer Communications Management Market, 2017 - 2020, USD Million
Table 81 US Customer Communications Management Market, 2021 - 2027, USD Million
Table 82 US Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 83 US Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 84 US Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 85 US Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 86 US Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 87 US Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 88 US Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 89 US Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 90 Canada Customer Communications Management Market, 2017 - 2020, USD Million
Table 91 Canada Customer Communications Management Market, 2021 - 2027, USD Million
Table 92 Canada Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 93 Canada Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 94 Canada Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 95 Canada Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 96 Canada Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 97 Canada Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 98 Canada Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 99 Canada Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 100 Mexico Customer Communications Management Market, 2017 - 2020, USD Million
Table 101 Mexico Customer Communications Management Market, 2021 - 2027, USD Million
Table 102 Mexico Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 103 Mexico Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 104 Mexico Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 105 Mexico Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 106 Mexico Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 107 Mexico Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 108 Mexico Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 109 Mexico Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 110 Rest of North America Customer Communications Management Market, 2017 - 2020, USD Million
Table 111 Rest of North America Customer Communications Management Market, 2021 - 2027, USD Million
Table 112 Rest of North America Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 113 Rest of North America Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 114 Rest of North America Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 115 Rest of North America Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 116 Rest of North America Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 117 Rest of North America Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 118 Rest of North America Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 119 Rest of North America Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 120 Europe Customer Communications Management Market, 2017 - 2020, USD Million
Table 121 Europe Customer Communications Management Market, 2021 - 2027, USD Million
Table 122 Europe Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 123 Europe Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 124 Europe Customer Communications Management Solution Market by Country, 2017 - 2020, USD Million
Table 125 Europe Customer Communications Management Solution Market by Country, 2021 - 2027, USD Million
Table 126 Europe Customer Communications Management Services Market by Country, 2017 - 2020, USD Million
Table 127 Europe Customer Communications Management Services Market by Country, 2021 - 2027, USD Million
Table 128 Europe Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 129 Europe Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 130 Europe Large Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 131 Europe Large Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 132 Europe Small & Medium Enterprises Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 133 Europe Small & Medium Enterprises Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 134 Europe Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 135 Europe Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 136 Europe On-premise Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 137 Europe On-premise Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 138 Europe Cloud Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 139 Europe Cloud Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 140 Europe Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 141 Europe Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 142 Europe IT & Telecom Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 143 Europe IT & Telecom Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 144 Europe Retail & eCommerce Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 145 Europe Retail & eCommerce Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 146 Europe BFSI Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 147 Europe BFSI Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 148 Europe Healthcare Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 149 Europe Healthcare Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 150 Europe Energy & Utilities Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 151 Europe Energy & Utilities Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 152 Europe Government & Defense Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 153 Europe Government & Defense Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 154 Europe Others Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 155 Europe Others Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 156 Europe Customer Communications Management Market by Country, 2017 - 2020, USD Million
Table 157 Europe Customer Communications Management Market by Country, 2021 - 2027, USD Million
Table 158 Germany Customer Communications Management Market, 2017 - 2020, USD Million
Table 159 Germany Customer Communications Management Market, 2021 - 2027, USD Million
Table 160 Germany Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 161 Germany Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 162 Germany Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 163 Germany Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 164 Germany Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 165 Germany Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 166 Germany Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 167 Germany Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 168 UK Customer Communications Management Market, 2017 - 2020, USD Million
Table 169 UK Customer Communications Management Market, 2021 - 2027, USD Million
Table 170 UK Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 171 UK Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 172 UK Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 173 UK Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 174 UK Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 175 UK Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 176 UK Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 177 UK Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 178 France Customer Communications Management Market, 2017 - 2020, USD Million
Table 179 France Customer Communications Management Market, 2021 - 2027, USD Million
Table 180 France Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 181 France Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 182 France Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 183 France Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 184 France Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 185 France Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 186 France Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 187 France Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 188 Russia Customer Communications Management Market, 2017 - 2020, USD Million
Table 189 Russia Customer Communications Management Market, 2021 - 2027, USD Million
Table 190 Russia Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 191 Russia Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 192 Russia Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 193 Russia Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 194 Russia Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 195 Russia Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 196 Russia Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 197 Russia Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 198 Spain Customer Communications Management Market, 2017 - 2020, USD Million
Table 199 Spain Customer Communications Management Market, 2021 - 2027, USD Million
Table 200 Spain Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 201 Spain Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 202 Spain Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 203 Spain Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 204 Spain Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 205 Spain Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 206 Spain Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 207 Spain Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 208 Italy Customer Communications Management Market, 2017 - 2020, USD Million
Table 209 Italy Customer Communications Management Market, 2021 - 2027, USD Million
Table 210 Italy Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 211 Italy Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 212 Italy Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 213 Italy Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 214 Italy Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 215 Italy Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 216 Italy Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 217 Italy Customer Communications Management Market by End User, 2021 - 2027, USD Million
Table 218 Rest of Europe Customer Communications Management Market, 2017 - 2020, USD Million
Table 219 Rest of Europe Customer Communications Management Market, 2021 - 2027, USD Million
Table 220 Rest of Europe Customer Communications Management Market by Component, 2017 - 2020, USD Million
Table 221 Rest of Europe Customer Communications Management Market by Component, 2021 - 2027, USD Million
Table 222 Rest of Europe Customer Communications Management Market by Organization Size, 2017 - 2020, USD Million
Table 223 Rest of Europe Customer Communications Management Market by Organization Size, 2021 - 2027, USD Million
Table 224 Rest of Europe Customer Communications Management Market by Deployment Mode, 2017 - 2020, USD Million
Table 225 Rest of Europe Customer Communications Management Market by Deployment Mode, 2021 - 2027, USD Million
Table 226 Rest of Europe Customer Communications Management Market by End User, 2017 - 2020, USD Million
Table 227 Rest of Europe Customer Communications Management Market by End User, 2021 - 2027, USD Million
Companies Mentioned
- Adobe, Inc.
- Oracle Corporation
- Capgemini SE
- Newgen Software Technologies Limited
- OpenText Corporation
- Zendesk, Inc.
- Hyland Software, Inc.
- Quadient SA
- PLDT, Inc. (Smart Communications, Inc.)
- ISIS Papyrus Europe AG
Methodology
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