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BFSI Contact Center Analytics Market Size, Share & Trends Analysis Report By Component (Solution, Service), By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2025 - 2030- Product Image
BFSI Contact Center Analytics Market Size, Share & Trends Analysis Report By Component (Solution, Service), By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2025 - 2030- Product Image
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BFSI Contact Center Analytics Market Size, Share & Trends Analysis Report By Component (Solution, Service), By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2025 - 2030

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    Report

  • 130 Pages
  • November 2024
  • Region: Global
  • Grand View Research
  • ID: 5450234
Description Jump to:
The global BFSI contact center analytics market size is anticipated to reach USD 1.280.9 million by 2030. The market is projected to grow at a CAGR of 19.1% from 2025 to 2030. The BFSI sector increasingly demands contact center analytic solutions to analyze customer data and improve customer experience. The increasing efforts of BFSI firms to improve their operational performance and address customer requirements is also one of the major factors driving the market growth.

Several banks are investing in artificial intelligence-powered analytics solutions for improving their customer experience. For instance, in February 2021, the Bank of Singapore announced its plan of deploying artificial intelligence-based analytical solutions to improve its customer services and the performance of its sales teams. This solution would also offer text analytics to the bank, offering the bank insights about customer sentiments and conversation topics.

The increasing adoption of digital banking solutions and the consecutive rise in the complexity of handling transactional interactions is expected to create the demand for contact center analytics. Banks are expected to adopt these solutions for handling complex situations, informational calls, and sales and purchase-related issues.

The COVID-19 pandemic and associated restrictions required that banks operated with limited staff. This adversely impacted the market in 2020. However, the increasing adoption of the remote working model by BFSI companies could drive the market positively post the pandemic. According to the statistics provided by the Site Selection Group, in 2021, 2.5 million call center workers at 8,154 call centers were shifted to the work-from-home model in the U.S. These contact center employees included 0.5 million workers working for financial services and 0.3 million workers working for insurance companies.

BFSI Contact Center Analytics Market Report Highlights

  • In terms of solution, the speech analytics segment dominated the market in 2024. BFSI firms employ speech analytics solutions to gain insights into the performance of their contact centers and other functional areas
  • In terms of service, the integration and deployment segment dominated the market in 2024. BFSI firms use integration and deployment services to integrate advanced technologies in their business operations
  • In terms of deployment, the on-premise segment dominated the market in 2024. Benefits offered by on-premise contact center analytics, such as maintenance and installation of solutions on the premises of end-users, contribute to the segment growth
  • In terms of enterprise size, the large enterprises segment dominated the market in 2024. The rise in demand for contact center analytics among large enterprises for handling large customer data has favored segment growth
  • In terms of application, the customer experience management segment dominated the market in 2024. BFSI firms use customer experience management for analyzing customer data and agent performance, which benefited the segment growth
  • In terms of verticals, the banking segment dominated the market in 2024. The increasing adoption of digitalized technologies by banks can be attributed to the segment growth
  • The growing adoption of technologies in emerging economies such as China and India is expected to create growth opportunities for the market in the Asia Pacific region over the forecast period

Why should you buy this report?

  • Comprehensive Market Analysis: Gain detailed insights into the global market across major regions and segments.
  • Competitive Landscape: Explore the market presence of key players worldwide.
  • Future Trends: Discover the pivotal trends and drivers shaping the future of the global market.
  • Actionable Recommendations: Utilize insights to uncover new revenue streams and guide strategic business decisions.

This report addresses:

  • Market intelligence to enable effective decision-making
  • Market estimates and forecasts from 2018 to 2030
  • Growth opportunities and trend analyses
  • Segment and regional revenue forecasts for market assessment
  • Competition strategy and market share analysis
  • Product innovation listing for you to stay ahead of the curve
  • COVID-19's impact and how to sustain in these fast-evolving markets


This product will be delivered within 1-3 business days.

Table of Contents

Chapter 1. Methodology and Scope
1.1. Market Segmentation and Scope
1.2. Research Methodology
1.2.1. Information Procurement
1.3. Information or Data Analysis
1.4. Methodology
1.5. Research Scope and Assumptions
1.6. Market Formulation & Validation
1.7. Country Based Segment Share Calculation
1.8. List of Data Sources
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
Chapter 3. BFSI Contact Center Analytics Variables, Trends, & Scope
3.1. Market Lineage Outlook
3.2. Market Dynamics
3.2.1. Market Drivers Analysis
3.2.2. Market Restraints Analysis
3.2.3. Industry Challenge
3.3. BFSI Contact Center Analytics Analysis Tools
3.3.1. Industry Analysis - Porter’s
3.3.1.1. Bargaining power of the suppliers
3.3.1.2. Bargaining power of the buyers
3.3.1.3. Threats of substitution
3.3.1.4. Threats from new entrants
3.3.1.5. Competitive rivalry
3.3.2. PESTEL Analysis
Chapter 4. BFSI Contact Center Analytics Market: Component Estimates & Trend Analysis
4.1. Segment Dashboard
4.2. BFSI Contact Center Analytics Market: Component Movement Analysis, 2024 & 2030 (USD Million)
4.3. Solution
4.3.1. Solution Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.2. Cross-Channel Analytics
4.3.2.1. Cross-Channel Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.3. Performance Analytics
4.3.3.1. Performance Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.4. Predictive Analytics
4.3.4.1. Predictive Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.5. Speech Analytics
4.3.5.1. Speech Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.3.6. Text Analytics
4.3.6.1. Text Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4. Service
4.4.1. Service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.2. Integration & Deployment
4.4.2.1. Integration & Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.3. Support & Maintenance
4.4.3.1. Support & Maintenance Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.4. Training & Consulting
4.4.4.1. Training & Consulting Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4.5. Managed Services
4.4.5.1. Managed Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 5. BFSI Contact Center Analytics Market: Deployment Estimates & Trend Analysis
5.1. Segment Dashboard
5.2. BFSI Contact Center Analytics Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
5.3. On Premise
5.3.1. On Premise Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.4. Hosted
5.4.1. Hosted Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 6. BFSI Contact Center Analytics Market: Application Estimates & Trend Analysis
6.1. Segment Dashboard
6.2. BFSI Contact Center Analytics Market: Application Movement Analysis, 2024 & 2030 (USD Million)
6.3. Automatic Call Distributor
6.3.1. Automatic Call Distributor Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.4. Customer Experience Management
6.4.1. Customer Experience Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.5. Log Management
6.5.1. Log Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.6. Real-Time Monitoring & Reporting
6.6.1. Real-Time Monitoring & Reporting Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.7. Risk & Compliance Management
6.7.1. Risk & Compliance Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.8. Workforce Optimization
6.8.1. Workforce Optimization Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.9. Others (Customer Relationship Management, Chat Management, Performance Management)
6.9.1. Other Applications (Customer Relationship Management, Chat Management, Performance Management) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 7. BFSI Contact Center Analytics Market: End Use Estimates & Trend Analysis
7.1. Segment Dashboard
7.2. BFSI Contact Center Analytics Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
7.3. Banking
7.3.1. Banking Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.4. Brokerage
7.4.1. Brokerage Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.5. Credit Union
7.5.1. Credit Union Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.6. Financial Institutions
7.6.1. Financial Institutions Market Estimates and Forecasts, 2018 - 2030 (USD Million)
7.7. Insurance
7.7.1. Insurance Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 8. BFSI Contact Center Analytics Market; Region Estimates & Trend Analysis
8.1. BFSI Contact Center Analytics Market Share, By Region, 2024 & 2030 (USD Million)
8.2. North America
8.2.1. North America BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.2. U.S.
8.2.2.1. U.S. BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.3. Canada
8.2.3.1. Canada BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.2.4. Mexico
8.2.4.1. Mexico BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3. Europe
8.3.1. Europe BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.2. UK
8.3.2.1. UK BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.3. Germany
8.3.3.1. Germany BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3.4. France
8.3.4.1. France BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4. Asia Pacific
8.4.1. Asia Pacific BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.2. China
8.4.2.1. China BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.3. India
8.4.3.1. India BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.4. Japan
8.4.4.1. Japan BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.5. Australia
8.4.5.1. Australia BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4.6. South Korea
8.4.6.1. South Korea BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.5. Latin America
8.5.1. Latin America BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.5.2. Brazil
8.5.2.1. Brazil BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6. MEA
8.6.1. MEA BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.2. UAE
8.6.2.1. UAE BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.3. KSA
8.6.3.1. KSA BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6.4. South Africa
8.6.4.1. South Africa BFSI Contact Center Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 9. Competitive Landscape
9.1. Company Categorization
9.2. Company Market Positioning
9.3. Company Heat Map Analysis
9.4. Company Profiles/Listing
9.4.1. 8X8 Inc.
9.4.1.1. Participant’s Overview
9.4.1.2. Financial Performance
9.4.1.3. Application Benchmarking
9.4.1.4. Strategic Initiative
9.4.2. Cisco Systems, Inc.
9.4.2.1. Participant’s Overview
9.4.2.2. Financial Performance
9.4.2.3. Application Benchmarking
9.4.2.4. Strategic Initiative
9.4.3. Enghouse Interactive
9.4.3.1. Participant’s Overview
9.4.3.2. Financial Performance
9.4.3.3. Application Benchmarking
9.4.3.4. Strategic Initiative
9.4.4. Five9, Inc.
9.4.4.1. Participant’s Overview
9.4.4.2. Financial Performance
9.4.4.3. Application Benchmarking
9.4.4.4. Strategic Initiative
9.4.5. Genesys
9.4.5.1. Participant’s Overview
9.4.5.2. Financial Performance
9.4.5.3. Application Benchmarking
9.4.5.4. Strategic Initiative
9.4.6. Genpact
9.4.6.1. Participant’s Overview
9.4.6.2. Financial Performance
9.4.6.3. Application Benchmarking
9.4.6.4. Strategic Initiative
9.4.7. Mitel Networks Corp.
9.4.7.1. Participant’s Overview
9.4.7.2. Financial Performance
9.4.7.3. Application Benchmarking
9.4.7.4. Strategic Initiative
9.4.8. Oracle
9.4.8.1. Participant’s Overview
9.4.8.2. Financial Performance
9.4.8.3. Application Benchmarking
9.4.8.4. Strategic Initiative
9.4.9. SAP SE
9.4.9.1. Participant’s Overview
9.4.9.2. Financial Performance
9.4.9.3. Application Benchmarking
9.4.9.4. Strategic Initiative
9.4.10. Verint Systems Inc.
9.4.10.1. Participant’s Overview
9.4.10.2. Financial Performance
9.4.10.3. Application Benchmarking
9.4.10.4. Strategic Initiative
List of Tables
Table 1 Global BFSI contact center analytics market, by region, 2018 - 2030 (USD Million)
Table 2 Global BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 3 Global BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 4 Global BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 5 Global BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 6 Global BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 7 North America BFSI contact center analytics market, by country, 2018 - 2030 (USD Million)
Table 8 North America BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 9 North America BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 10 North America BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 11 North America BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 12 North America BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 13 U.S. BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 14 U.S. BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 15 U.S. BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 16 U.S. BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 17 U.S. BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 18 Canada BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 19 Canada BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 20 Canada BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 21 Canada BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 22 Canada BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 23 Mexico BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 24 Mexico BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 25 Mexico BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 26 Mexico BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 27 Mexico BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 28 Europe BFSI contact center analytics market, by country, 2018 - 2030 (USD Million)
Table 29 Europe BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 30 Europe BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 31 Europe BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 32 Europe BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 33 Europe BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 34 UK BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 35 UK BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 36 UK BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 37 UK BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 38 UK BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 39 Germany BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 40 Germany BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 41 Germany BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 42 Germany BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 43 Germany BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 44 France BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 45 France BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 46 France BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 47 France BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 48 France BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 49 Asia Pacific BFSI contact center analytics market, by country, 2018 - 2030 (USD Million)
Table 50 Asia Pacific BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 51 Asia Pacific BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 52 Asia Pacific BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 53 Asia Pacific BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 54 Asia Pacific BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 55 China BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 56 China BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 57 China BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 58 China BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 59 China BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 60 India BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 61 India BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 62 India BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 63 India BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 64 India BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 65 Japan BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 66 Japan BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 67 Japan BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 68 Japan BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 69 Japan BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 70 Australia BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 71 Australia BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 72 Australia BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 73 Australia BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 74 Australia BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 75 South Korea BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 76 South Korea BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 77 South Korea BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 78 South Korea BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 79 South Korea BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 80 Latin America BFSI contact center analytics market, by country, 2018 - 2030 (USD Million)
Table 81 Latin America BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 82 Latin America BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 83 Latin America BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 84 Latin America BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 85 Latin America BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 86 Brazil BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 87 Brazil BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 88 Brazil BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 89 Brazil BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 90 Brazil BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 91 MEA BFSI contact center analytics market, by country, 2018 - 2030 (USD Million)
Table 92 MEA BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 93 MEA BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 94 MEA BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 95 MEA BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 96 MEA BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 97 KSA BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 98 KSA BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 99 KSA BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 100 KSA BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 101 KSA BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 102 UAE BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 103 UAE BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 104 UAE BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 105 UAE BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 106 UAE BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
Table 107 South Africa BFSI contact center analytics market, by component, 2018 - 2030 (USD Million)
Table 108 South Africa BFSI contact center analytics market, by deployment, 2018 - 2030 (USD Million)
Table 109 South Africa BFSI contact center analytics market, by enterprise size, 2018 - 2030 (USD Million)
Table 110 South Africa BFSI contact center analytics market, by application, 2018 - 2030 (USD Million)
Table 111 South Africa BFSI contact center analytics market, by end use, 2018 - 2030 (USD Million)
List of Figures
Fig. 1 BFSI contact center analytics market segmentation
Fig. 2 Market research process
Fig. 3 Information procurement
Fig. 4 Primary research pattern
Fig. 5 Market research approaches
Fig. 6 Value chain-based sizing & forecasting
Fig. 7 Parent market analysis
Fig. 8 Market formulation & validation
Fig. 9 BFSI contact center analytics market snapshot
Fig. 10 BFSI contact center analytics market segment snapshot
Fig. 11 BFSI contact center analytics market competitive landscape snapshot
Fig. 12 Market research process
Fig. 13 Market driver relevance analysis (Current & future impact)
Fig. 14 Market restraint relevance analysis (Current & future impact)
Fig. 15 BFSI contact center analytics market: Component outlook key takeaways (USD Million)
Fig. 16 BFSI contact center analytics market: Component movement analysis 2024 & 2030 (USD Million)
Fig. 17 Cross-channel analytics market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 18 Performance analytics market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 19 Predictive analytics market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 20 Speech analytics market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 21 Text analytics market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 22 Service market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 23 Integration & deployments market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 24 Support & maintenance market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 25 Training & consulting market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 26 Managed services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 27 BFSI contact center analytics market: Deployment outlook key takeaways (USD Million)
Fig. 28 BFSI contact center analytics market: Deployment movement analysis 2024 & 2030 (USD Million)
Fig. 29 On premise deployment market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 30 Hosted deployment market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 31 BFSI contact center analytics market: Enterprise size outlook key takeaways (USD Million)
Fig. 32 BFSI contact center analytics market: Enterprise size movement analysis 2024 & 2030 (USD Million)
Fig. 33 Large enterprise market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 34 SMEs market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 35 BFSI contact center analytics market: Application outlook key takeaways (USD Million)
Fig. 36 BFSI contact center analytics market: Application movement analysis 2024 & 2030 (USD Million)
Fig. 37 Automatic call distributor market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 38 Customer experience management market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 39 Log management market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 40 Real-time monitoring & reporting market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 41 Risk compliance management market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 42 Workforce optimization market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 43 Other (customer relationship management, chat management, performance management) market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 44 BFSI contact center analytics market: End use outlook key takeaways (USD Million)
Fig. 45 BFSI contact center analytics market: End use movement analysis 2024 & 2030 (USD Million)
Fig. 46 Banking market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 47 Brokerage market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 48 Credit union market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 49 Financial institution market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 50 Insurance market revenue estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 51 Regional marketplace: Key takeaways
Fig. 52 BFSI contact center analytics market: Regional outlook, 2024 & 2030, USD Million
Fig. 53 North America BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 54 U.S. BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 55 Canada BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 56 Mexico BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 57 Europe BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 58 UK BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 59 Germany BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 60 France BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 61 Asia Pacific BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 62 China BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 63 India BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 64 Japan BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 65 Australia BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 66 South Korea BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 67 Latin America BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 68 Brazil BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 69 MEA BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 70 KSA BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 71 UAE BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 72 South Africa BFSI contact center analytics market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 73 Strategy framework
Fig. 74 Company categorization

Companies Mentioned

  • 8X8 Inc.
  • Cisco Systems, Inc.
  • Enghouse Interactive
  • Five9, Inc.
  • Genesys
  • Genpact
  • Mitel Networks Corp.
  • Oracle
  • SAP SE
  • Verint Systems Inc.

Methodology

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