IT Managed Services Market: Size & Forecast with Impact Analysis of COVID-19 (2021-2025)

Table of Contents

1. Executive Summary

2. Introduction
2.1 Managed Service Providers (MSPs): An Overview 
2.1.1 Benefits of Using an MSP 
2.2 IT Managed Services: An Overview 
2.2.1 Evolution of IT Managed Services
2.2.2 Benefits of Using IT Managed Services
2.2.3 Types of IT Managed Services
2.3 IT Managed Services Segmentation: An Overview 
2.3.1 IT Managed Services Segmentation by Type
2.3.2 IT Managed Services Segmentation

3. Global Market Analysis
3.1 Global IT Managed Services Market: An Analysis 
3.1.1 Global IT Managed Services Market by Value
3.1.2 Global IT Managed Services Market by Type (Managed Data Center and Infrastructure, Managed Security, Managed Communications, Managed Network, Managed Mobility, and Others) 
3.1.3 Global IT Managed Services Market by Deployment Model (On-premise and Cloud)
3.1.4 Global IT Managed Services Market by Enterprise Size (Large Enterprises, and Small and Medium Enterprises (SMEs)
3.1.5 Global IT Managed Services Market by End-User (IT and Telecom, BFSI, Healthcare, Energy and Utilities, Media & Entertainment, Manufacturing, Consumer Goods and Retail, Education, and Others)
3.1.6 Global IT Managed Services Market by Region (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America)
3.2 Global IT Managed Services Market: Type Analysis 
3.2.1 Global IT Managed Data Center and Infrastructure Services Market by Value
3.2.2 Global IT Managed Security Services Market by Value
3.2.3 Global IT Managed Communication Services Market by Value
3.2.4 Global IT Managed Network Services Market by Value
3.2.5 Global IT Managed Mobility Services Market by Value
3.2.6 Global Other IT Managed Services Market by Value
3.3 Global IT Managed Services Market: Deployment Model Analysis 
3.3.1 Global On-premise IT Managed Services Market by Value
3.3.2 Global Cloud IT Managed Services Market by Value
3.4 Global IT Managed Services Market: Enterprise Size Analysis 
3.4.1 Global Small and Medium Enterprises (SMEs) IT Managed Services Market by Value
3.4.2 Global Large Enterprises IT Managed Services Market by Value
3.5 Global IT Managed Services Market: End-user Analysis 
3.5.1 Global IT and Telecom IT Managed Services Market by Value
3.5.2 Global Banking, Financial Services, and Insurance (BFSI) IT Managed Services Market by Value
3.5.3 Global Healthcare IT Managed Services Market by Value
3.5.4 Global Energy and Utilities IT Managed Services Market by Value
3.5.5 Global Media and Entertainment IT Managed Services Market by Value
3.5.6 Global Manufacturing IT Managed Services Market by Value
3.5.7 Global Consumer Goods and Retail IT Managed Services Market by Value
3.5.8 Global Education IT Managed Services Market by Value
3.5.9 Global Others IT Managed Services Market by Value

4. Regional Market Analysis 
4.1 North America IT Managed Services Market: An Analysis 
4.1.1 North America IT Managed Services Market by Value
4.1.2 North America IT Managed Services Market by Region (The US and Rest of North America)
4.1.3 The US IT Managed Services Market by Value
4.1.4 The US IT Managed Services Market by Type (Managed Data Center and Infrastructure, Managed Security, Managed Communication, Managed Network, Managed Mobility, and Others)
4.1.5 The US IT Managed Services Type Market by Value
4.1.6 Rest of North America IT Managed Services Market by Value
4.2 Europe IT Managed Services Market: An Analysis 
4.2.1 Europe IT Managed Services Market by Value
4.2.2 Europe IT Managed Services Market by Region (Germany, UK, France, Russia, Spain, Italy, and Rest of Europe)
4.2.3 Germany IT Managed Services Market by Value
4.2.4 UK IT Managed Services Market by Value
4.2.5 France IT Managed Services Market by Value
4.2.6 Russia IT Managed Services Market by Value
4.2.7 Spain IT Managed Services Market by Value
4.2.8 Italy IT Managed Services Market by Value
4.2.9 Rest of Europe IT Managed Services Market by Value
4.3 Asia Pacific IT Managed Services Market: An Analysis 
4.3.1 Asia Pacific IT Managed Services Market by Value
4.3.2 Asia Pacific IT Managed Services Market by Region (China, Japan, India, and Rest of Asia Pacific)
4.3.3 China IT Managed Services Market by Value
4.3.4 Japan IT Managed Services Market by Value
4.3.5 India IT Managed Services Market by Value
4.3.6 Rest of Asia Pacific IT Managed Services Market by Value
4.4 Middle East & Africa IT Managed Services Market: An Analysis 
4.4.1 Middle East & Africa IT Managed Services Market by Value
4.5 Latin America IT Managed Services Market: An Analysis 
4.5.1 Latin America IT Managed Services Market by Value

5. Impact of COVID-19
5.1 Impact of COVID-19
5.1.1 Impact of COVID-19 on IT Managed Services
5.1.2 Impact of COVID-19 on Small and Medium Businesses (SMBs)
5.1.3 Post COVID-19 Scenario

6. Market Dynamics
6.1 Growth Driver
6.1.1 Surge in Adoption of Cloud
6.1.2 Widespread Adoption of Bring Your Own Device (BYOD)
6.1.3 Rising Security and Compliance Risks
6.1.4 Rising Demand to Reduce Administration and Maintenance Costs 
6.1.5 Escalating Demand for Managed Services from Manufacturing Sector 
6.1.6 Development of IT-as-a-Service (ITaaS)
6.1.7 Rising Application in Energy and Utility Sectors
6.2 Challenges 
6.2.1 Lack of Expertise
6.2.2 Security Concerns
6.3 Market Trends
6.3.1 SMBs Turning to MSPs to Digitally Transform
6.3.2 Increasing Use of Big Data and Analytics
6.3.3 Surge in Adoption of Internet of Things (IoT)
6.3.4 Rising Dependence on Automation
6.3.5 Application Uptime and Data Preservation Imperatives
6.3.6 Desktop-as-a-Service (DaaS)
6.3.7 Leveraging Artificial Intelligence (AI) in Managed Services
6.3.8 Internet of Behaviors (IoB)
6.3.9 Meeting the Needs of Remote Workforces

7. Competitive Landscape
7.1 Global IT Managed Services Market Players: A Financial Comparison
7.2 Global IT Managed Services Market Players: Key Comparison
7.3 Global IT Managed Services Market Players: Product Category Comparison

8. Company Profiles
8.1 IBM Corporation
8.1.1 Business Overview
8.1.2 Financial Overview
8.1.3 Business Strategy
8.2 Cisco Systems, Inc.
8.2.1 Business Overview
8.2.2 Financial Overview
8.2.3 Business Strategy
8.3 Fujitsu Limited 
8.3.1 Business Overview
8.3.2 Financial Overview
8.3.3 Business Strategy
8.4 Accenture plc
8.4.1 Business Overview
8.4.2 Financial Overview
8.4.3 Business Strategy

List of Figures

Figure 1: Benefits of Using an MSP
Figure 2: Evolution of IT Managed Services
Figure 3: Benefits of Using IT Managed Services
Figure 4: Types of IT Managed Services
Figure 5: IT Managed Services Segmentation by Type
Figure 6: IT Managed Services Segmentation
Figure 7: Global IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 8: Global IT Managed Services Market by Type; 2020 (Percentage, %)
Figure 9: Global IT Managed Services Market by Deployment Model; 2020 (Percentage, %)
Figure 10: Global IT Managed Services Market by Enterprise Size; 2020 (Percentage, %)
Figure 11: Global IT Managed Services Market by End-User; 2020 (Percentage, %)
Figure 12: Global IT Managed Services Market by Region; 2020 (Percentage, %)
Figure 13: Global IT Managed Data Center and Infrastructure Services Market by Value; 2020-2025 (US$ Billion)
Figure 14: Global IT Managed Security Services Market by Value; 2020-2025 (US$ Billion)
Figure 15: Global IT Managed Communication Services Market by Value; 2020-2025 (US$ Billion)
Figure 16: Global IT Managed Network Services Market by Value; 2020-2025 (US$ Billion)
Figure 17: Global IT Managed Services Mobility Market by Value; 2020-2025 (US$ Billion)
Figure 18: Global Other IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 19: Global On-premise IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 20: Global Cloud IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 21: Global Small and Medium Enterprises (SMEs) IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 22: Global Large Enterprises IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 23: Global IT and Telecom IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 24: Global Banking, Financial Services, and Insurance (BFSI) IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 25: Global Healthcare IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 26: Global Energy and Utilities IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 27: Global Media and Entertainment IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 28: Global Manufacturing IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 29: Global Consumer Goods and Retail IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 30: Global Education IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 31: Global Others IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 32: North America IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 33: North America IT Managed Services Market by Region; 2020- (Percentage, %)
Figure 34: The US IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 35: The US IT Managed Services Market by Type; 2020 (Percentage, %)
Figure 36: The US IT Managed Services Type Market by Value; 2020-2025 (US$ Billion)
Figure 37: Rest of North America IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 38: Europe IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 39: Europe IT Managed Services Market by Region; 2020 (Percentage, %)
Figure 40: Germany IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 41: UK IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 42: France IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 43: Russia IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 44: Spain IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 45: Italy IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 46: Rest of Europe IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 47: Asia Pacific IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 48: Asia Pacific IT Managed Services Market by Region; 2020 (Percentage, %)
Figure 49: China IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 50: Japan IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 51: India IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 52: Rest of Asia Pacific IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 53: Middle East & Africa IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 54: Latin America IT Managed Services Market by Value; 2020-2025 (US$ Billion)
Figure 55: Global Spending on Cloud IT Infrastructure; 2017-2024 (US$ Billion)
Figure 56: Global BYOD Market; 2015-2022 (US$ Billion)
Figure 57: The US Cybercrime Complaints Received and Cybercrimes Losses Reported; 2016-2020 (Thousand and US$ Billion)
Figure 58: Global Small and Medium Business (SMB) IT Spending; 2018-2023 (US$ Billion)
Figure 59: Global Big Data Market; 2018-2025 (US$ Billion)
Figure 60: Global Number of Internet of Things (IoT) Devices Connections; 2018-2022 (Billion)
Figure 61: IBM Corporation Revenue; 2016-2020 (US$ Billion)
Figure 62: IBM Corporation Revenue by Segments; 2020 (Percentage, %)
Figure 63: IBM Corporation Revenue by Region; 2020 (Percentage, %)
Figure 64: Cisco Systems, Inc. Revenue; 2016-2020 (US$ Billion)
Figure 65: Cisco Systems, Inc. Revenue by Product and Service; 2020 (Percentage, %)
Figure 66: Cisco Systems, Inc. Revenue by Region; 2020 (Percentage, %)
Figure 67: Fujitsu Limited Revenue; 2016-2020 (US$ Billion)
Figure 68: Fujitsu Limited Revenue by Segments; 2020 (Percentage, %)
Figure 69: Accenture plc Revenues; 2016-2020 (US$ Billion)
Figure 70: Accenture plc Revenues by Industry Groups; 2020 (Percentage, %)
Figure 71: Accenture plc Revenues by Region; 2020 (Percentage, %)
Table 1: Global IT Managed Services Market Players: A Financial Comparison; 2020
Table 2: Global IT Managed Services Market Players: Key Comparison
Table 3: Global IT Managed Services Market Players: Product Category Comparison

Executive Summary

A managed service provider (MSP) is an outsourced third-party company that deliver services to manage IT systems for organizations, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises. The major benefits of using an MSP include cost-effectiveness; access to highly specialized level of services; and deep expertise to match the businesses’ IT infrastructure complexity.

IT managed services can be defined as the practice of outsourcing a wide range of IT services to a Managed Services Provider (MSP), with responsibilities ranging from specific on-demand response to coverage of almost all IT duties. These services majorly include responsibilities, such as remote monitoring, security services, configuration and management of cloud services, and communication support. IT managed services can significantly increase IT efficiency, improve uptime management, reduce in-house overhead, improve cyber security, and lead to proactive monitoring and issue fixing.

The IT managed services market can be segmented on the basis of type, deployment model, enterprise size, and end-user.

The global IT managed services market has increased significantly during the year 2020 and projections are made that the market would rise in the next four years i.e. 2021-2025 tremendously. The IT managed services market is expected to increase due to surge in adoption of cloud, widespread adoption of being your own device (BYOD), rising security and compliance risks, rising demand to reduce administration and maintenance costs, escalating demand for managed services from manufacturing sector, development of IT-as-a-Service (ITaaS), rising application in energy and utility sectors, etc. Yet the market faces some challenges such as lack of expertise, security concerns, etc.

Companies Mentioned

• IBM Corporation
• Cisco Systems, Inc.
• Fujitsu Limited
• Accenture plc