1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
2 Group of Eight (G8) BPO Services
2.1. Industry Outlook
3 BPO Services in Canada
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
3.6. Macroeconomic Indicators
4 BPO Services in France
4.1. Market Overview
4.2. Market Data
4.3. Market Segmentation
4.4. Market outlook
4.5. Five forces analysis
4.6. Macroeconomic Indicators
5 BPO Services in Germany
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
5.6. Macroeconomic Indicators
6 BPO Services in Italy
6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis
6.6. Macroeconomic Indicators
7 BPO Services in Japan
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
7.6. Macroeconomic Indicators
8 BPO Services in Russia
8.1. Market Overview
8.2. Market Data
8.3. Market Segmentation
8.4. Market outlook
8.5. Five forces analysis
8.6. Macroeconomic Indicators
9 BPO Services in The United Kingdom
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis
9.6. Macroeconomic Indicators
10 BPO Services in The United States
10.1. Market Overview
10.2. Market Data
10.3. Market Segmentation
10.4. Market outlook
10.5. Five forces analysis
10.6. Macroeconomic Indicators
11 Company Profiles
11.1. Infosys Limited
11.2. CGI Group Inc.
11.3. SYNNEX Corporation
11.4. Capgemini SE
11.5. HCL Technologies Limited
11.6. ISS AS
11.7. Bertelsmann SE & Co. KGaA
11.8. Teleperformance SE
11.9. NCR Corp
11.10. BDO Unicon AO
11.11. TMF Group B.V.
11.12. Capita plc
11.13. Accenture plc
11.14. Cognizant Technology Solutions Corp
12 Appendix
12.1. Methodology
12.2. About the Publisher
List of Tables
Table 1: G8 bpo services industry, revenue($m), 2016-25
Table 2: G8 bpo services industry, revenue by country ($m), 2016-20
Table 3: G8 bpo services industry forecast, revenue by country ($m), 2020-25
Table 4: Canada bpo services market value: $ million, 2016-20
Table 5: Canada bpo services market category segmentation: $ million, 2020
Table 6: Canada bpo services market geography segmentation: $ million, 2020
Table 7: Canada bpo services market value forecast: $ million, 2020-25
Table 8: Canada size of population (million), 2016-20
Table 9: Canada gdp (constant 2005 prices, $ billion), 2016-20
Table 10: Canada gdp (current prices, $ billion), 2016-20
Table 11: Canada inflation, 2016-20
Table 12: Canada consumer price index (absolute), 2016-20
Table 13: Canada exchange rate, 2016-20
Table 14: France bpo services market value: $ million, 2016-20
Table 15: France bpo services market category segmentation: $ million, 2020
Table 16: France bpo services market geography segmentation: $ million, 2020
Table 17: France bpo services market value forecast: $ million, 2020-25
Table 18: France size of population (million), 2016-20
Table 19: France gdp (constant 2005 prices, $ billion), 2016-20
Table 20: France gdp (current prices, $ billion), 2016-20
Table 21: France inflation, 2016-20
Table 22: France consumer price index (absolute), 2016-20
Table 23: France exchange rate, 2016-20
Table 24: Germany bpo services market value: $ million, 2016-20
Table 25: Germany bpo services market category segmentation: $ million, 2020
Table 26: Germany bpo services market geography segmentation: $ million, 2020
Table 27: Germany bpo services market value forecast: $ million, 2020-25
Table 28: Germany size of population (million), 2016-20
Table 29: Germany gdp (constant 2005 prices, $ billion), 2016-20
Table 30: Germany gdp (current prices, $ billion), 2016-20
Table 31: Germany inflation, 2016-20
Table 32: Germany consumer price index (absolute), 2016-20
Table 33: Germany exchange rate, 2016-20
Table 34: Italy bpo services market value: $ million, 2016-20
Table 35: Italy bpo services market category segmentation: $ million, 2020
Table 36: Italy bpo services market geography segmentation: $ million, 2020
Table 37: Italy bpo services market value forecast: $ million, 2020-25
Table 38: Italy size of population (million), 2016-20
Table 39: Italy gdp (constant 2005 prices, $ billion), 2016-20
Table 40: Italy gdp (current prices, $ billion), 2016-20
Table 41: Italy inflation, 2016-20
Table 42: Italy consumer price index (absolute), 2016-20
Table 43: Italy exchange rate, 2016-20
Table 44: Japan bpo services market value: $ million, 2016-20
Table 45: Japan bpo services market category segmentation: $ million, 2020
Table 46: Japan bpo services market geography segmentation: $ million, 2020
Table 47: Japan bpo services market value forecast: $ million, 2020-25
Table 48: Japan size of population (million), 2016-20
Table 49: Japan gdp (constant 2005 prices, $ billion), 2016-20
Table 50: Japan gdp (current prices, $ billion), 2016-20
Table 51: Japan inflation, 2016-20
Table 52: Japan consumer price index (absolute), 2016-20
Table 53: Japan exchange rate, 2016-20
Table 54: Russia bpo services market value: $ million, 2016-20
Table 55: Russia bpo services market category segmentation: $ million, 2020
Table 56: Russia bpo services market geography segmentation: $ million, 2020
Table 57: Russia bpo services market value forecast: $ million, 2020-25
Table 58: Russia size of population (million), 2016-20
Table 59: Russia gdp (constant 2005 prices, $ billion), 2016-20
Table 60: Russia gdp (current prices, $ billion), 2016-20
Table 61: Russia inflation, 2016-20
Table 62: Russia consumer price index (absolute), 2016-20
Table 63: Russia exchange rate, 2016-20
Table 64: United Kingdom bpo services market value: $ million, 2016-20
Table 65: United Kingdom bpo services market category segmentation: $ million, 2020
Table 66: United Kingdom bpo services market geography segmentation: $ million, 2020
Table 67: United Kingdom bpo services market value forecast: $ million, 2020-25
Table 68: United Kingdom size of population (million), 2016-20
Table 69: United Kingdom gdp (constant 2005 prices, $ billion), 2016-20
Table 70: United Kingdom gdp (current prices, $ billion), 2016-20
List of Figures
Figure 1: G8 bpo services industry, revenue($m), 2016-25
Figure 2: G8 BPO Services industry, revenue by country (%), 2020
Figure 3: G8 bpo services industry, revenue by country ($m), 2016-20
Figure 4: G8 bpo services industry forecast, revenue by country ($m), 2020-25
Figure 5: Canada bpo services market value: $ million, 2016-20
Figure 6: Canada bpo services market category segmentation: % share, by value, 2020
Figure 7: Canada bpo services market geography segmentation: % share, by value, 2020
Figure 8: Canada bpo services market value forecast: $ million, 2020-25
Figure 9: Forces driving competition in the bpo services market in Canada, 2020
Figure 10: Drivers of buyer power in the bpo services market in Canada, 2020
Figure 11: Drivers of supplier power in the bpo services market in Canada, 2020
Figure 12: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2020
Figure 13: Factors influencing the threat of substitutes in the bpo services market in Canada, 2020
Figure 14: Drivers of degree of rivalry in the bpo services market in Canada, 2020
Figure 15: France bpo services market value: $ million, 2016-20
Figure 16: France bpo services market category segmentation: % share, by value, 2020
Figure 17: France bpo services market geography segmentation: % share, by value, 2020
Figure 18: France bpo services market value forecast: $ million, 2020-25
Figure 19: Forces driving competition in the bpo services market in France, 2020
Figure 20: Drivers of buyer power in the bpo services market in France, 2020
Figure 21: Drivers of supplier power in the bpo services market in France, 2020
Figure 22: Factors influencing the likelihood of new entrants in the bpo services market in France, 2020
Figure 23: Factors influencing the threat of substitutes in the bpo services market in France, 2020
Figure 24: Drivers of degree of rivalry in the bpo services market in France, 2020
Figure 25: Germany bpo services market value: $ million, 2016-20
Figure 26: Germany bpo services market category segmentation: % share, by value, 2020
Figure 27: Germany bpo services market geography segmentation: % share, by value, 2020
Figure 28: Germany bpo services market value forecast: $ million, 2020-25
Figure 29: Forces driving competition in the bpo services market in Germany, 2020
Figure 30: Drivers of buyer power in the bpo services market in Germany, 2020
Figure 31: Drivers of supplier power in the bpo services market in Germany, 2020
Figure 32: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2020
Figure 33: Factors influencing the threat of substitutes in the bpo services market in Germany, 2020
Figure 34: Drivers of degree of rivalry in the bpo services market in Germany, 2020
Figure 35: Italy bpo services market value: $ million, 2016-20
Figure 36: Italy bpo services market category segmentation: % share, by value, 2020
Figure 37: Italy bpo services market geography segmentation: % share, by value, 2020
Figure 38: Italy bpo services market value forecast: $ million, 2020-25
Figure 39: Forces driving competition in the bpo services market in Italy, 2020
Figure 40: Drivers of buyer power in the bpo services market in Italy, 2020
Figure 41: Drivers of supplier power in the bpo services market in Italy, 2020
Figure 42: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2020
Figure 43: Factors influencing the threat of substitutes in the bpo services market in Italy, 2020
Figure 44: Drivers of degree of rivalry in the bpo services market in Italy, 2020
Figure 45: Japan bpo services market value: $ million, 2016-20
Figure 46: Japan bpo services market category segmentation: % share, by value, 2020
Figure 47: Japan bpo services market geography segmentation: % share, by value, 2020
Figure 48: Japan bpo services market value forecast: $ million, 2020-25
Figure 49: Forces driving competition in the bpo services market in Japan, 2020
Figure 50: Drivers of buyer power in the bpo services market in Japan, 2020
Figure 51: Drivers of supplier power in the bpo services market in Japan, 2020
Figure 52: Factors influencing the likelihood of new entrants in the bpo services market in Japan, 2020
Figure 53: Factors influencing the threat of substitutes in the bpo services market in Japan, 2020
Figure 54: Drivers of degree of rivalry in the bpo services market in Japan, 2020
Figure 55: Russia bpo services market value: $ million, 2016-20
Figure 56: Russia bpo services market category segmentation: % share, by value, 2020
Figure 57: Russia bpo services market geography segmentation: % share, by value, 2020
Figure 58: Russia bpo services market value forecast: $ million, 2020-25
Figure 59: Forces driving competition in the bpo services market in Russia, 2020
Figure 60: Drivers of buyer power in the bpo services market in Russia, 2020
Figure 61: Drivers of supplier power in the bpo services market in Russia, 2020
Figure 62: Factors influencing the likelihood of new entrants in the bpo services market in Russia, 2020
Figure 63: Factors influencing the threat of substitutes in the bpo services market in Russia, 2020
Figure 64: Drivers of degree of rivalry in the bpo services market in Russia, 2020
Figure 65: United Kingdom bpo services market value: $ million, 2016-20
Figure 66: United Kingdom bpo services market category segmentation: % share, by value, 2020
Figure 67: United Kingdom bpo services market geography segmentation: % share, by value, 2020
