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The publisher has been monitoring the BFSI contact center analytics market and it is poised to grow by $ 326.61 mn during 2022-2026, progressing at a CAGR of 15.26% during the forecast period. The report on the BFSI contact center analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the need to improve CRM for effective revenue generation and the increasing adoption of digital banking solutions.
The BFSI contact center analytics market analysis includes the deployment segment and geographic landscape.
The BFSI contact center analytics market is segmented as below:
By Deployment
- Cloud-based
- On-premises
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- MEA
This study identifies the rise in the complexity of handling transactional interactions as one of the prime reasons driving the BFSI contact center analytics market growth during the next few years.
The report on BFSI contact center analytics market covers the following areas:
- BFSI contact center analytics market sizing
- BFSI contact center analytics market forecast
- BFSI contact center analytics market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading BFSI contact center analytics market vendors that include 8x8 Inc., Cisco Systems Inc., Enghouse Systems Ltd., Genesys Telecommunications Laboratories Inc., Genpact Ltd., Mitel Networks Corp., NICE Ltd., Oracle Corp., SAP SE, and Verint Systems Inc. Also, the BFSI contact center analytics market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Table of Contents
Executive Summary- Market overview
Market Landscape
- Market ecosystem
- Value chain analysis
Market Sizing
- Market definition
- Market segment analysis
- Market size 2021
- Market outlook: Forecast for 2021 - 2026
Five Forces Analysis
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition
Market Segmentation by Deployment
- Market segments
- Comparison by Deployment
- Cloud-based - Market size and forecast 2021-2026
- On-premises - Market size and forecast 2021-2026
- Market opportunity by Deployment
Customer landscape
Geographic Landscape
- Geographic segmentation
- Geographic comparison
- North America - Market size and forecast 2021-2026
- Europe - Market size and forecast 2021-2026
- APAC - Market size and forecast 2021-2026
- South America - Market size and forecast 2021-2026
- MEA - Market size and forecast 2021-2026
- Key leading countries
- Market opportunity By Geographical Landscape
- Market drivers
- Market challenges
- Market trends
Vendor Landscape
- Landscape disruption
Vendor Analysis
- Vendors covered
- Market positioning of vendors
- 8x8 Inc.
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Genesys Telecommunications Laboratories Inc.
- Genpact Ltd.
- Mitel Networks Corp.
- NICE Ltd.
- Oracle Corp.
- SAP SE
- Verint Systems Inc.
Appendix
- Scope of the report
- Currency conversion rates for US$
- Research methodology
- List of abbreviations
Exhibits
- Key Finding 1
- Key Finding 2
- Key Finding 3
- Key Finding 5
- Key Finding 6
- Key Finding 7
- Key Finding 8
- Parent market
- Market characteristics
- Offerings of vendors included in the market definition
- Market segments
- Global - Market size and forecast 2021 - 2026 ($ million)
- Global market: Year-over-year growth 2021 - 2026 (%)
- Five forces analysis 2021 & 2026
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition - Five forces 2021
- Deployment - Market share 2021-2026 (%)
- Comparison by Deployment
- Cloud-based - Market size and forecast 2021-2026 ($ million)
- Cloud-based - Year-over-year growth 2021-2026 (%)
- On-premise - Market size and forecast 2021-2026 ($ million)
- On-premise - Year-over-year growth 2021-2026 (%)
- Market opportunity by Deployment
- Customer landscape
- Market share By Geographical Landscape 2021-2026 (%)
- Geographic comparison
- North America - Market size and forecast 2021-2026 ($ million)
- North America - Year-over-year growth 2021-2026 (%)
- Europe - Market size and forecast 2021-2026 ($ million)
- Europe - Year-over-year growth 2021-2026 (%)
- APAC - Market size and forecast 2021-2026 ($ million)
- APAC - Year-over-year growth 2021-2026 (%)
- South America - Market size and forecast 2021-2026 ($ million)
- South America - Year-over-year growth 2021-2026 (%)
- MEA - Market size and forecast 2021-2026 ($ million)
- MEA - Year-over-year growth 2021-2026 (%)
- Key leading countries
- Market opportunity By Geographical Landscape ($ million)
- Impact of drivers and challenges
- Vendor landscape
- Landscape disruption
- Industry risks
- Vendors covered
- Market positioning of vendors
- 8x8 Inc. - Overview
- 8x8 Inc. - Product and service
- 8x8 Inc. - Key offerings
- 8x8 Inc. - Key customers
- 8x8 Inc. - Segment focus
- Cisco Systems Inc. - Overview
- Cisco Systems Inc. - Business segments
- Cisco Systems Inc. - Key offerings
- Cisco Systems Inc. - Key customers
- Cisco Systems Inc. - Segment focus
- Enghouse Systems Ltd. - Overview
- Enghouse Systems Ltd. - Business segments
- Enghouse Systems Ltd. - Key offerings
- Enghouse Systems Ltd. - Key customers
- Enghouse Systems Ltd. - Segment focus
- Genesys Telecommunications Laboratories Inc. - Overview
- Genesys Telecommunications Laboratories Inc. - Product and service
- Genesys Telecommunications Laboratories Inc. - Key offerings
- Genesys Telecommunications Laboratories Inc. - Key customers
- Genesys Telecommunications Laboratories Inc. - Segment focus
- Genpact Ltd. - Overview
- Genpact Ltd. - Business segments
- Genpact Ltd. - Key offerings
- Genpact Ltd. - Key customers
- Genpact Ltd. - Segment focus
- Mitel Networks Corp. - Overview
- Mitel Networks Corp. - Product and service
- Mitel Networks Corp. - Key offerings
- Mitel Networks Corp. - Key customers
- Mitel Networks Corp. - Segment focus
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key offerings
- NICE Ltd. - Key customers
- NICE Ltd. - Segment focus
- Oracle Corp. - Overview
- Oracle Corp. - Business segments
- Oracle Corp. - Key offerings
- Oracle Corp. - Key customers
- Oracle Corp. - Segment focus
- SAP SE - Overview
- SAP SE - Business segments
- SAP SE - Key offerings
- SAP SE - Key customers
- SAP SE - Segment focus
- Verint Systems Inc. - Overview
- Verint Systems Inc. - Business segments
- Verint Systems Inc. - Key offerings
- Verint Systems Inc. - Key customers
- Verint Systems Inc. - Segment focus
- Currency conversion rates for US$
- Research Methodology
- Validation techniques employed for market sizing
- Information sources
- List of abbreviations
Executive Summary
The publisher recognizes the following companies as the key players in the global BFSI contact center analytics market: 8x8 Inc., Cisco Systems Inc., Enghouse Systems Ltd., Genesys Telecommunications Laboratories Inc., Genpact Ltd., Mitel Networks Corp., NICE Ltd., Oracle Corp., SAP SE, and Verint Systems Inc.Commenting on the report, an analyst from the research team said: `The latest trend gaining momentum in the market is the rise in the complexity of handling transactional interactions.`
According to the report, one of the major drivers for this market is the need to improve CRM for effective revenue generation.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- 8x8 Inc.
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Genesys Telecommunications Laboratories Inc.
- Genpact Ltd.
- Mitel Networks Corp.
- NICE Ltd.
- Oracle Corp.
- SAP SE
- Verint Systems Inc.
