The global market for intelligent virtual assistants (IVA) is estimated to grow from $16.8 billion in 2021 to reach $43.8 billion by 2026, at a compound annual growth rate (CAGR) of 21.0% during the forecast period of 2021-2026.
The global market for IVA smart speakers is estimated to grow from $14.1 billion in 2021 to reach $36.2 billion by 2026, at a CAGR of 21.0% during the forecast period of 2021-2026.
The global market for IVA chatbots is estimated to grow from $2.7 billion in 2021 to reach $7.6 billion by 2026, at a CAGR of 22.8% during the forecast period of 2021-2026.
Report Scope
The report provides an overview of the global IVA market and analyzes market trends. Using 2020 as the base year, the report provides estimated market data for the forecast period 2021 through 2026. Revenue forecasts for this period are segmented based on product type, application, end-user industry and region.
The report also focuses on the major trends and challenges impacting the market and the competitive landscape. The report explains the current trends in the IVA market. The report concludes with detailed profiles of the major players and their market strategies.
The Report Includes
- 40 tables
- A brief overview of the global intelligent virtual assistant (IVA) market and its related segments
- Analyses of the global market trends, with data from 2020, estimates for 2021, 2022 and 2024, and projections of compound annual growth rates (CAGRs) through 2026
- Evaluation and forecast the overall IVA market size in dollar value term, and corresponding market share analysis by product, application, end-user and geographic region
- Discussion of major driving trends and challenges affecting this market and the vendor landscape
- Information pertaining to the upcoming market opportunities in this innovation-driven software market and areas of focus to forecasting the market into various segments and sub-segments
- Highlights of market potential for IVA industry ecosystem, along with technology analysis and evolution of IVAs, ongoing research activities, and the growing adoption of IVA products in various commercial and enterprise applications
- Insight into the competitive landscape, value share analysis of the leading IVA/AI enabling software solutions companies, and rankings of top 10 players by their global market presence
- Company profiles of the major global players, including Alphabet Inc., Amazon.com, Apple Inc., IBM, Microsoft Corp., and Oracle
Table of Contents
Chapter 1 Introduction
- Introduction
- Study Goals and Objectives
- Reasons for Doing This Study
- Scope of Report
- Information Sources
- Research Methodology
- Intended Audience
- Geographic Breakdown
- Analyst's Credentials
- Custom Research
- Related Reports
Chapter 2 Summary and Highlights
- Study Summary
- Study Highlights
Chapter 3 Market Overview and Technology Analysis
- Market Overview
- Market Dynamics
- Drivers
- Challenges
- Opportunities
- Evolution
- Developments Over the Years
- COVID-19 Impact on the Global IVA Market
- Technology Analysis
- The IVA Technology
- Internet of Things
- Cloud Services
- Regulatory Challenges
Chapter 4 IVA Market Analysis by Product
- Introduction
- Smart Speakers
- Technology
- Application
- Chatbots
- Technology
- Application
Chapter 5 IVA Market Analysis by Application
- Introduction
- Personal Assistants
- Technology
- Application
- Customer Service Agents
- Technology
- Application
- Employee Digital Assistants
- Technology
- Application
Chapter 6 IVA Market Analysis by End User
- Introduction
- Smart Speakers, by End User
- Residential
- Commercial
- Chatbots, by End User
- BFSI
- Healthcare
- IT and Telecom
- Retail and eCommerce
- Travel and Hospitality
- Others
Chapter 7 IVA Market Analysis by Region
- Introduction
- North America
- U.S.
- Canada
- Europe
- U.K.
- Germany
- Rest of Europe
- Asia-Pacific
- China
- India
- Rest of APAC
- Rest of the World
- Latin America
- Middle East
- Africa
Chapter 8 Company Profiles
- Introduction
- Market Competition
- Company Profiles of Key Players
- Alphabet Inc.
- Amazon.Com, Inc.
- Apple Inc.
- Avaamo
- IBM
- Inbenta
- Kore.AI
- Microsoft Corp.
- Nuance Communications
- Oracle
- Profiles of Other Notable Players
Chapter 9 Appendix: List of Acronyms
List of Tables
Summary Table: Global IVA Market, by Product, Through 2026
Table 1: Market Regulations for IVAs, by Region/Country
Table 2: Global IVA Market, by Product, Through 2026
Table 3: Global IVA Smart Speakers Market, by Region, Through 2026
Table 4: Global IVA Chatbots Market, by Region, Through 2026
Table 5: Global IVA Market, by Application, Through 2026
Table 6: Global IVA as Personal Assistants Market, by Region, Through 2026
Table 7: Global IVA as Customer Service Agents Market, by Region, Through 2026
Table 8: Global IVA as Employee Digital Assistants Market, by Region, Through 2026
Table 9: Global IVA Market for Smart Speakers, by End-User, Through 2026
Table 10: Global IVA Market for Chatbots, by End User, Through 2026
Table 11: Global IVA Market for Chatbots in BFSI, by Region, Through 2026
Table 12: Global IVA Market for Chatbots in Healthcare, by Region, Through 2026
Table 13: Global IVA Market for Chatbots in IT and Telecom, by Region, Through 2026
Table 14: Global IVA Market for Chatbots in Retail and eCommerce, by Region, Through 2026
Table 15: Global IVA Market for Chatbots in Travel and Hospitality, by Region, Through 2026
Table 16: Global IVA Market for Chatbots in Other End Users, by Region, Through 2026
Table 17: Global IVA Market, by Region, Through 2026
Table 18: North American IVA Market, by Product, Through 2026
Table 19: North American IVA Market, by Application, Through 2026
Table 20: North American IVA Market for Chatbots, by End User, Through 2026
Table 21: North American IVA Market, by Country, Through 2026
Table 22: European IVA Market, by Product, Through 2026
Table 23: European IVA Market, by Application, Through 2026
Table 24: European IVA Market for Chatbots, by End User, Through 2026
Table 25: European IVA Market, by Country, Through 2026
Table 26: Asia-Pacific IVA Market, by Product, Through 2026
Table 27: Asia-Pacific IVA Market, by Application, Through 2026
Table 28: Asia-Pacific IVA Market for Chatbots, by End User, Through 2026
Table 29: Asia-Pacific IVA Market, by Country, Through 2026
Table 30: Rest of the World IVA Market, by Product, Through 2026
Table 31: Rest of the World IVA Market, by Application, Through 2026
Table 32: Rest of the World IVA Market for Chatbots, by End User, Through 2026
Table 33: Rest of the World IVA Market, by Geography, Through 2026
Table 34: Global IVA Market: Top 10 Players, Ranked by Market Presence
Table 35: Alibaba Group, Ltd.: Company Overview
Table 36: Baidu Inc.: Company Overview
Table 37: Conversica: Company Overview
Table 38: Gupshup: Company Overview
Table 39: Sonos: Company Overview
Table 40: Acronyms Used in This Report
List of Figures
Summary Figure: Global IVA Market, by Product, 2020-2026
Figure 1: Market Dynamics
Figure 2: Distribution Share for Use of Chatbots by Enterprises
Figure 3: Internet Users in India, 2018-2025
Figure 4: Data Security Concerns Among the U.S. Internet Users
Figure 5: Distribution Share for Use of Voice Assistants, by Frequency, 2021
Figure 6: Adoption of Smart Displays, by U.S. Adults, Jan. 2018-Jan. 2021
Figure 7: Market Evolution
Figure 8: Rise in Internet Traffic During the COVID-19 Outbreak
Figure 9: Technology Analysis of IVAs
Figure 10: Global IVA Market Share, by Product, 2021
Figure 11: Global Volumes of Smart Speakers, Installed Base, 2020-2026
Figure 12: Global IVA Market Share, by Application, 2021
Figure 13: Global IVA Market Share for Smart Speakers, by End User, 2021
Figure 14: Global IVA Market for Chatbots, by End User, 2021-2026
Figure 15: Global IVA Market, by Region, 2020-2026
Figure 16: Snapshot: North American IVA Market
Figure 17: Internet Users in the U.S., 2000-2020
Figure 18: U.S. Adult Smart Speaker Installed Base, 2020-2026
Figure 19: Snapshot: European IVA Market
Figure 20: Internet Usage in Europe, 2020
Figure 21: Snapshot: Asia-Pacific IVA Market
Figure 22: State of 5G Connections, by Geography, 2019
Figure 23: Snapshot: RoW IVA Market
Figure 24: Snapshot: Alphabet Inc. Revenue, 2018-2020
Figure 25: Amazon.com, Inc.: Revenue Snapshot, 2018-2020
Figure 26: Amazon.com, Inc.: Revenue Share, by Geography, 2020
Figure 27: Snapshot: Apple Inc. Revenue, 2018-2020
Figure 28: Snapshot: IBM Revenue, 2018-2020
Figure 29: Snapshot: Microsoft Corp. Revenue, 2018-2020
Figure 30: Snapshot: Nuance Communications Revenue, 2018-2020
Figure 31: Snapshot: Oracle Revenue, 2018-2020
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Executive Summary
An IVA is a cloud-based AI system capable of assisting humans by answering queries, performing tasks for the user, and connecting with other devices and applications. The vendors leverage neural networks, ML, and NLP that enable the IVA system to support learning, reasoning, and understanding languages. An IVA can be in a voice-based system or a text-based chatbot. The voice-based system has a speech processing engine that enables voice-based interactions with users. Chatbots are equally powerful as text-based software that can have context-based conversations with users.
Overall, the impact of COVID-19 on the IVA market has been positive. The market, catered by its two major segments, smart speakers and chatbots, has grown significantly due to an increase in adoption by end users. For the smart speakers segment, the increased investment by the smart speaker vendors into AI and the adoption of smart home devices with smart speakers as a key component have increased the demand. The chatbots segment is experiencing significant support from cloud service providers. Increased implementation by small- and medium-size businesses has acted as a key growth factor for the segment. Another important factor contributing towards the growth of the market is the advances made in network infrastructure across countries, which supports efficient internet services.
Companies Mentioned
- Alphabet Inc.
- Amazon.Com, Inc.
- Apple Inc.
- Avaamo
- IBM
- Inbenta
- Kore.AI
- Microsoft Corp.
- Nuance Communications
- Oracle
Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 88 |
| Published | December 2021 |
| Forecast Period | 2021 - 2026 |
| Estimated Market Value ( USD | $ 16.8 Billion |
| Forecasted Market Value ( USD | $ 43.8 Billion |
| Compound Annual Growth Rate | 21.0% |
| Regions Covered | Global |
| No. of Companies Mentioned | 10 |
