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The publisher has been monitoring the call center software market and it is poised to grow by $11.67 bn during 2021-2025, progressing at a CAGR of 16.35% during the forecast period. Our report on the call center software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing demand for the automation of contact center solutions and the growing emphasis on enhancing customer experience through omnichannel solutions. In addition, increasing demand for the automation of contact center solutions is anticipated to boost the growth of the market as well.
The call center software market analysis includes the end-user segment and geographic landscape.
The publisher's call center software market is segmented as below:
By End-user
- IT and Telecom
- BFSI
- Healthcare
- Retail
- Others
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- MEA
This study identifies the surging adoption of cloud-based contact centers as one of the prime reasons driving the call center software market growth during the next few years.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on call center software market covers the following areas:
- Call center software market sizing
- Call center software market forecast
- Call center software market industry analysis
Table of Contents
Executive Summary
Market Landscape
Market Sizing
Five Forces Analysis
Market Segmentation by End-user
Geographic Landscape
Vendor Landscape
Vendor Analysis
Appendix
List of Exhibits
Executive Summary
This publisher is pleased to announce their new report, Global Call Center Software Market 2021-2025The publisher recognizes the following companies as the key players in the global call center software market: 8x8 Inc., Amazon.com Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Five9 Inc., Genesys Telecommunications Laboratories Inc., NICE Ltd., Talkdesk Inc., and Vonage Holdings Corp.
Commenting on the report, an analyst from the publisher said 'The latest trend gaining momentum in the market is surging adoption of cloud-based contact centers.'
According to the report, one of the major drivers for this market is the increasing demand for the automation of contact center solutions.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Amazon.com Inc.
- Atos SE
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- NICE Ltd.
- Talkdesk Inc.
- Vonage Holdings Corp.
