Cloud Meetings and Team Collaboration Services Market, 2021: Frost Radar Report

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In 2021 the global cloud meetings and team collaboration services market is expected to earn revenues of $14.78 Billion, a 23.7 percent increase over an already fantastic 2020 year

The installed base of paid cloud meetings and team collaboration paid licenses is expected to grow by 28.8 percent in 2021 to 241.5 million.

In the new era of hybrid work, employees want and need to work from anywhere, in their own style, and at their own pace. Many don’t want to go back to their pre-COVID lives entirely.

The post-pandemic world is likely to be an extended version of the present workplace trends - whereby not only field teams, but everyone can be remote and yet stay connected and conduct business effectively.

Those working from home can no longer be treated as second-hand corporate citizens; businesses will need to leverage technology to enable more flexible, inclusive and immersive remote meeting experiences.

With businesses worldwide embracing hybrid work, it is imperative to provide meetings solutions that address the mix of in-person and remote participants across geographies with different native languages, and that are adaptable to different work styles.

Only excelling cloud meetings and team collaboration providers will help businesses to successfully transition to a hybrid working strategy.

The Frost Radar of the global cloud meetings and team collaboration services market analyzes providers offering cloud meetings and team collaboration services leveraging public, multi-tenant infrastructures.

This study includes public-cloud multi-tenant web/video meetings and team collaboration/messaging services as offered by the original service provider and does not include sales of third-party solutions.

The study also includes updated global cloud meetings and team collaboration forecast, a detailed strategic imperative section, a competitive environment section, and major observations from the market.

In a field of more than 60 global cloud meetings and team collaboration providers, the analyst independently plotted 20 growth and innovation leaders in this Radar™ analysis.

The inclusion criteria for cloud meetings-centric providers comprise:

• Support for in-meeting desktop content sharing and multi-party video feeds
• Support for in-meeting text chat
• Support for at least 100 individual participants
• Support for integrated VoIP audio
• Support for participant join and host control from mobile devices
• Provider revenues above $10M in CY2020 or an installed base of at least 200K paying licenses

The inclusion criteria for team collaboration-centric providers comprise:

• Support for persistent chat rooms (channels) that can be organized by topics, groups, or messages
• Support for point-to-point video and audio
• Support for file sharing
• Support for reliable search functionality
• Support for user access from mobile devices
• Integration with third-party applications
• Provider revenues above $10M in CY 2020 or an installed base of at least 100K paying licenses

The inclusion criteria for UCaaS providers offering cloud meetings and/or team collaboration services comprise:

• Solution must at least have one full year of service commercialization.
• Service procurement does not necessarily require the activation of a telephony license. Therefore, the provider has both stand-alone versions as well as telephony-integrated versions of their meeting or collaboration solution.
• The providers have an installed base of at least 200,000 paying licenses enabled with cloud meetings and/or team collaboration functionality across stand-alone and telephony-integrated solutions.

For UCaaS providers, the analyst includes the paying licenses enabled with cloud meetings and/or team collaboration functionality of both stand-alone and telephony-integrated solutions

The research only includes cloud meetings services that are delivered from multi-tenant infrastructure. On-premises solutions and dedicated private-cloud services, as well as sales of software/media servers sold to service providers are excluded from the study

The study includes revenues from cloud meetings, as well as revenues from:

• Webinars and webcasting services when offered by cloud meeting providers
• Cloud room licenses
• All audio conferencing integrated with cloud meetings

The study excludes:

• Revenues from stand-alone audio conferencing services
• Device-related revenues
• Managed services revenues

The revenue estimates shown for each provider reflect annual recurring revenues of cloud meetings, team collaboration or combined cloud meetings/team collaboration services

Revenue estimations exclude any workload component not directly related to meetings and team collaboration (e.g. telephony, productivity apps, CRM, contact center, etc.)