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The voice and speech analytics market is forecasted to grow by USD 3.76 billion during 2023-2028, accelerating at a CAGR of 19.52% during the forecast period. The report on the voice and speech analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growth in emotion analytics, demand from growing business process outsourcing (BPO) sector, and adoption of speech analytics for financial trading.
The voice and speech analytics market is segmented as below:
By End-user
- Large enterprise
- Small and medium enterprise
By Component
- Solution
- Services
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- Middle East and Africa
The report on the voice and speech analytics market covers the following areas:
- Voice and speech analytics market sizing
- Voice and speech analytics market forecast
- Voice and speech analytics market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The company presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Component
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global voice and speech analytics market: audEERING GmbH, Avaya LLC, Calabrio Inc., CallMiner Inc., Castel Communications LLC, Dialpad Inc., Enghouse Systems Ltd., Genesys Telecommunications Laboratories Inc., Invoca Inc., Liveperson Inc., Marchex Inc, NICE Ltd., Qualtrics LLC, Sabio Ltd. Co., Talkdesk Inc., ThoughtSpot Inc., Uniphore Technologies Inc., Verint Systems Inc., Voci Technologies Inc., and VoiceSense Ltd.Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is growing use of ai integrated with voice and speech analytics."
According to the report, one of the major drivers for this market is the growth in emotion analytics.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- audEERING GmbH
- Avaya LLC
- Calabrio Inc.
- CallMiner Inc.
- Castel Communications LLC
- Dialpad Inc.
- Enghouse Systems Ltd.
- Genesys Telecommunications Laboratories Inc.
- Invoca Inc.
- Liveperson Inc.
- Marchex Inc
- NICE Ltd.
- Qualtrics LLC
- Sabio Ltd. Co.
- Talkdesk Inc.
- ThoughtSpot Inc.
- Uniphore Technologies Inc.
- Verint Systems Inc.
- Voci Technologies Inc.
- VoiceSense Ltd
