Eating Location Preferences - Consumer Survey Insights

COVID-19 has caused a surge of interest and uptake of food delivery services across the world, motivated by a desire to remain in the safety of the household and avoid environments that would be potentially harmful in physical foodservice outlets.

Overall, restaurant sales declined sharply in 2020, recovering gradually with the ending of lockdowns across regions. While the innovations and adaptations in response to the pandemic were diverse, not all will ultimately have a lasting impact on the industry.

Scope

• Consumers are slowly getting back to their daily routines as more workplaces re-open in Q3 2021 and frequency of visiting a full service restaurants increases to once a month.
• The acceleration of digital strategies in foodservice, and particularly the success of third-party ordering and delivery services, is reshaping the foodservice infrastructure.
• Quick-service restaurants fared better during the pandemic than other channels like full-service restaurants, specially as they employed tactics like online ordering, curbside pickup, and third-party deliveries to put them at an advantage.

Reasons to Buy

• Understand the relevant consumer trends and attitudes that drive and support innovations, brand activities, or emerging services under the COVID-19 outbreak.
• Gain a broader appreciation of the fast-moving consumer goods industry by gaining insights from both within and outside of your sector.
• Access valuable strategic take-outs to help direct decision-making and inform new product development.