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Conversational Computing Platform Market 2024-2028

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  • 148 Pages
  • June 2024
  • Region: Global
  • TechNavio
  • ID: 5568315
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The conversational computing platform market is forecasted to grow by USD 35.64 billion during 2023-2028, accelerating at a CAGR of 55.15% during the forecast period. The report on the conversational computing platform market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by reduction in time and cost required to develop conversational computing platforms, use of chatbots simplifies customer service operations, and rising use of chatbots on messaging apps.

The conversational computing platform market is segmented as below:

By Type

  • Virtual digital assistants
  • Chatbots

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the use of AI in conversational computing platforms as one of the prime reasons driving the conversational computing platform market growth during the next few years. Also, rise in use of voice-based assistants and applications in e-commerce will lead to sizable demand in the market.

The report on the conversational computing platform market covers the following areas:

  • Conversational computing platform market sizing
  • Conversational computing platform market forecast
  • Conversational computing platform market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading conversational computing platform market vendors that include Alphabet Inc., Amazon.com Inc., Amelia US LLC, Artificial Solutions International AB, Creative Virtual Ltd., Eudata, Inbenta Holdings Inc., International Business Machines Corp., Jio Haptik Technologies Ltd., Kore.AI Inc., Liveperson Inc., Meta Platforms Inc., Microsoft Corp., onereach.AI, Oracle Corp., Pypestream Inc., Rasa Technologies Inc., Rulai, Salesforce Inc., and SmarTek21 LLC. Also, the conversational computing platform market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. IT presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Type
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
Value Chain Analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ million)
Data Table on Global - Market size and forecast 2023-2028 ($ million)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global Conversational Computing Platform Market 2018 - 2022
Historic Market Size - Data Table on Global Conversational Computing Platform Market 2018 - 2022 ($ million)
4.2 Type segment analysis 2018 - 2022
Historic Market Size - Type Segment 2018 - 2022 ($ million)
4.3 Geography segment analysis 2018 - 2022
Historic Market Size - Geography Segment 2018 - 2022 ($ million)
4.4 Country segment analysis 2018 - 2022
Historic Market Size - Country Segment 2018 - 2022 ($ million)
5 Five Forces Analysis
5.1 Five forces summary
Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Type
6.1 Market segments
Chart on Type - Market share 2023-2028 (%)
Data Table on Type - Market share 2023-2028 (%)
6.2 Comparison by Type
Chart on Comparison by Type
Data Table on Comparison by Type
6.3 Virtual digital assistants - Market size and forecast 2023-2028
Chart on Virtual digital assistants - Market size and forecast 2023-2028 ($ million)
Data Table on Virtual digital assistants - Market size and forecast 2023-2028 ($ million)
Chart on Virtual digital assistants - Year-over-year growth 2023-2028 (%)
Data Table on Virtual digital assistants - Year-over-year growth 2023-2028 (%)
6.4 Chatbots - Market size and forecast 2023-2028
Chart on Chatbots - Market size and forecast 2023-2028 ($ million)
Data Table on Chatbots - Market size and forecast 2023-2028 ($ million)
Chart on Chatbots - Year-over-year growth 2023-2028 (%)
Data Table on Chatbots - Year-over-year growth 2023-2028 (%)
6.5 Market opportunity by Type
Market opportunity by Type ($ million)
Data Table on Market opportunity by Type ($ million)
7 Customer Landscape
7.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
8 Geographic Landscape
8.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2023-2028 (%)
Data Table on Market share By Geographical Landscape 2023-2028 (%)
8.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
8.3 North America - Market size and forecast 2023-2028
Chart on North America - Market size and forecast 2023-2028 ($ million)
Data Table on North America - Market size and forecast 2023-2028 ($ million)
Chart on North America - Year-over-year growth 2023-2028 (%)
Data Table on North America - Year-over-year growth 2023-2028 (%)
8.4 APAC - Market size and forecast 2023-2028
Chart on APAC - Market size and forecast 2023-2028 ($ million)
Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Chart on APAC - Year-over-year growth 2023-2028 (%)
Data Table on APAC - Year-over-year growth 2023-2028 (%)
8.5 Europe - Market size and forecast 2023-2028
Chart on Europe - Market size and forecast 2023-2028 ($ million)
Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Chart on Europe - Year-over-year growth 2023-2028 (%)
Data Table on Europe - Year-over-year growth 2023-2028 (%)
8.6 South America - Market size and forecast 2023-2028
Chart on South America - Market size and forecast 2023-2028 ($ million)
Data Table on South America - Market size and forecast 2023-2028 ($ million)
Chart on South America - Year-over-year growth 2023-2028 (%)
Data Table on South America - Year-over-year growth 2023-2028 (%)
8.7 Middle East and Africa - Market size and forecast 2023-2028
Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
8.8 US - Market size and forecast 2023-2028
Chart on US - Market size and forecast 2023-2028 ($ million)
Data Table on US - Market size and forecast 2023-2028 ($ million)
Chart on US - Year-over-year growth 2023-2028 (%)
Data Table on US - Year-over-year growth 2023-2028 (%)
8.9 China - Market size and forecast 2023-2028
Chart on China - Market size and forecast 2023-2028 ($ million)
Data Table on China - Market size and forecast 2023-2028 ($ million)
Chart on China - Year-over-year growth 2023-2028 (%)
Data Table on China - Year-over-year growth 2023-2028 (%)
8.10 UK - Market size and forecast 2023-2028
Chart on UK - Market size and forecast 2023-2028 ($ million)
Data Table on UK - Market size and forecast 2023-2028 ($ million)
Chart on UK - Year-over-year growth 2023-2028 (%)
Data Table on UK - Year-over-year growth 2023-2028 (%)
8.11 Canada - Market size and forecast 2023-2028
Chart on Canada - Market size and forecast 2023-2028 ($ million)
Data Table on Canada - Market size and forecast 2023-2028 ($ million)
Chart on Canada - Year-over-year growth 2023-2028 (%)
Data Table on Canada - Year-over-year growth 2023-2028 (%)
8.12 Germany - Market size and forecast 2023-2028
Chart on Germany - Market size and forecast 2023-2028 ($ million)
Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Chart on Germany - Year-over-year growth 2023-2028 (%)
Data Table on Germany - Year-over-year growth 2023-2028 (%)
8.13 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Tables on Market opportunity By Geographical Landscape ($ million)
9 Drivers, Challenges, and Opportunity/Restraints
9.1 Market drivers
9.2 Market challenges
9.3 Impact of drivers and challenges
Impact of drivers and challenges in 2023 and 2028
9.4 Market opportunities/restraints
10 Competitive Landscape
10.1 Overview
10.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
10.3 Landscape disruption
Overview on factors of disruption
10.4 Industry risks
Impact of key risks on business
11 Competitive Analysis
11.1 Companies profiled
Companies covered
11.2 Market positioning of companies
Matrix on companies position and classification
11.3 Alphabet Inc.
Alphabet Inc. - Overview
Alphabet Inc. - Business segments
Alphabet Inc. - Key offerings
Alphabet Inc. - Segment focus
11.4 Amazon.com Inc.
Amazon.com Inc. - Overview
Amazon.com Inc. - Business segments
Amazon.com Inc. - Key news
Amazon.com Inc. - Key offerings
Amazon.com Inc. - Segment focus
11.5 Artificial Solutions International AB
Artificial Solutions International AB - Overview
Artificial Solutions International AB - Product / Service
Artificial Solutions International AB - Key offerings
11.6 Creative Virtual Ltd.
Creative Virtual Ltd. - Overview
Creative Virtual Ltd. - Product / Service
Creative Virtual Ltd. - Key offerings
11.7 Eudata
Eudata - Overview
Eudata - Product / Service
Eudata - Key offerings
11.8 Inbenta Holdings Inc.
Inbenta Holdings Inc. - Overview
Inbenta Holdings Inc. - Product / Service
Inbenta Holdings Inc. - Key offerings
11.9 International Business Machines Corp.
International Business Machines Corp. - Overview
International Business Machines Corp. - Business segments
International Business Machines Corp. - Key news
International Business Machines Corp. - Key offerings
International Business Machines Corp. - Segment focus
11.10 Jio Haptik Technologies Ltd.
Jio Haptik Technologies Ltd. - Overview
Jio Haptik Technologies Ltd. - Product / Service
Jio Haptik Technologies Ltd. - Key offerings
11.11 Liveperson Inc.
Liveperson Inc. - Overview
Liveperson Inc. - Business segments
Liveperson Inc. - Key offerings
Liveperson Inc. - Segment focus
11.12 Meta Platforms Inc.
Meta Platforms Inc. - Overview
Meta Platforms Inc. - Business segments
Meta Platforms Inc. - Key news
Meta Platforms Inc. - Key offerings
Meta Platforms Inc. - Segment focus
12 Appendix
12.1 Scope of the report
12.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
12.3 Currency conversion rates for US$
Currency conversion rates for US$
12.4 Research methodology
Research methodology
12.5 Data procurement
Information sources
12.6 Data validation
Data validation
12.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
12.8 Data synthesis
Data synthesis
12.9 360 degree market analysis
360 degree market analysis
12.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Type
Exhibits 6: Executive Summary - Chart on Incremental Growth
Exhibits 7: Executive Summary - Data Table on Incremental Growth
Exhibits 8: Executive Summary - Chart on Company Market Positioning
Exhibits 9: Parent Market
Exhibits 10: Data Table on - Parent Market
Exhibits 11: Market characteristics analysis
Exhibits 12: Value Chain Analysis
Exhibits 13: Offerings of companies included in the market definition
Exhibits 14: Market segments
Exhibits 15: Chart on Global - Market size and forecast 2023-2028 ($ million)
Exhibits 16: Data Table on Global - Market size and forecast 2023-2028 ($ million)
Exhibits 17: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits 18: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits 19: Historic Market Size - Data Table on Global Conversational Computing Platform Market 2018 - 2022 ($ million)
Exhibits 20: Historic Market Size - Type Segment 2018 - 2022 ($ million)
Exhibits 21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
Exhibits 22: Historic Market Size - Country Segment 2018 - 2022 ($ million)
Exhibits 23: Five forces analysis - Comparison between 2023 and 2028
Exhibits 24: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits 26: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits 27: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits 28: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits 29: Chart on Market condition - Five forces 2023 and 2028
Exhibits 30: Chart on Type - Market share 2023-2028 (%)
Exhibits 31: Data Table on Type - Market share 2023-2028 (%)
Exhibits 32: Chart on Comparison by Type
Exhibits 33: Data Table on Comparison by Type
Exhibits 34: Chart on Virtual digital assistants - Market size and forecast 2023-2028 ($ million)
Exhibits 35: Data Table on Virtual digital assistants - Market size and forecast 2023-2028 ($ million)
Exhibits 36: Chart on Virtual digital assistants - Year-over-year growth 2023-2028 (%)
Exhibits 37: Data Table on Virtual digital assistants - Year-over-year growth 2023-2028 (%)
Exhibits 38: Chart on Chatbots - Market size and forecast 2023-2028 ($ million)
Exhibits 39: Data Table on Chatbots - Market size and forecast 2023-2028 ($ million)
Exhibits 40: Chart on Chatbots - Year-over-year growth 2023-2028 (%)
Exhibits 41: Data Table on Chatbots - Year-over-year growth 2023-2028 (%)
Exhibits 42: Market opportunity by Type ($ million)
Exhibits 43: Data Table on Market opportunity by Type ($ million)
Exhibits 44: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 45: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits 46: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits 47: Chart on Geographic comparison
Exhibits 48: Data Table on Geographic comparison
Exhibits 49: Chart on North America - Market size and forecast 2023-2028 ($ million)
Exhibits 50: Data Table on North America - Market size and forecast 2023-2028 ($ million)
Exhibits 51: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits 52: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits 53: Chart on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits 54: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits 55: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits 56: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits 57: Chart on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits 58: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits 59: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits 60: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits 61: Chart on South America - Market size and forecast 2023-2028 ($ million)
Exhibits 62: Data Table on South America - Market size and forecast 2023-2028 ($ million)
Exhibits 63: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits 64: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits 65: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits 66: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits 67: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits 68: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits 69: Chart on US - Market size and forecast 2023-2028 ($ million)
Exhibits 70: Data Table on US - Market size and forecast 2023-2028 ($ million)
Exhibits 71: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits 72: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits 73: Chart on China - Market size and forecast 2023-2028 ($ million)
Exhibits 74: Data Table on China - Market size and forecast 2023-2028 ($ million)
Exhibits 75: Chart on China - Year-over-year growth 2023-2028 (%)
Exhibits 76: Data Table on China - Year-over-year growth 2023-2028 (%)
Exhibits 77: Chart on UK - Market size and forecast 2023-2028 ($ million)
Exhibits 78: Data Table on UK - Market size and forecast 2023-2028 ($ million)
Exhibits 79: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits 80: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits 81: Chart on Canada - Market size and forecast 2023-2028 ($ million)
Exhibits 82: Data Table on Canada - Market size and forecast 2023-2028 ($ million)
Exhibits 83: Chart on Canada - Year-over-year growth 2023-2028 (%)
Exhibits 84: Data Table on Canada - Year-over-year growth 2023-2028 (%)
Exhibits 85: Chart on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits 86: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits 87: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits 88: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits 89: Market opportunity By Geographical Landscape ($ million)
Exhibits 90: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits 91: Impact of drivers and challenges in 2023 and 2028
Exhibits 92: Overview on criticality of inputs and factors of differentiation
Exhibits 93: Overview on factors of disruption
Exhibits 94: Impact of key risks on business
Exhibits 95: Companies covered
Exhibits 96: Matrix on companies position and classification
Exhibits 97: Alphabet Inc. - Overview
Exhibits 98: Alphabet Inc. - Business segments
Exhibits 99: Alphabet Inc. - Key offerings
Exhibits 100: Alphabet Inc. - Segment focus
Exhibits 101: Amazon.com Inc. - Overview
Exhibits 102: Amazon.com Inc. - Business segments
Exhibits 103: Amazon.com Inc. - Key news
Exhibits 104: Amazon.com Inc. - Key offerings
Exhibits 105: Amazon.com Inc. - Segment focus
Exhibits 106: Artificial Solutions International AB - Overview
Exhibits 107: Artificial Solutions International AB - Product / Service
Exhibits 108: Artificial Solutions International AB - Key offerings
Exhibits 109: Creative Virtual Ltd. - Overview
Exhibits 110: Creative Virtual Ltd. - Product / Service
Exhibits 111: Creative Virtual Ltd. - Key offerings
Exhibits 112: Eudata - Overview
Exhibits 113: Eudata - Product / Service
Exhibits 114: Eudata - Key offerings
Exhibits 115: Inbenta Holdings Inc. - Overview
Exhibits 116: Inbenta Holdings Inc. - Product / Service
Exhibits 117: Inbenta Holdings Inc. - Key offerings
Exhibits 118: International Business Machines Corp. - Overview
Exhibits 119: International Business Machines Corp. - Business segments
Exhibits 120: International Business Machines Corp. - Key news
Exhibits 121: International Business Machines Corp. - Key offerings
Exhibits 122: International Business Machines Corp. - Segment focus
Exhibits 123: Jio Haptik Technologies Ltd. - Overview
Exhibits 124: Jio Haptik Technologies Ltd. - Product / Service
Exhibits 125: Jio Haptik Technologies Ltd. - Key offerings
Exhibits 126: Liveperson Inc. - Overview
Exhibits 127: Liveperson Inc. - Business segments
Exhibits 128: Liveperson Inc. - Key offerings
Exhibits 129: Liveperson Inc. - Segment focus
Exhibits 130: Meta Platforms Inc. - Overview
Exhibits 131: Meta Platforms Inc. - Business segments
Exhibits 132: Meta Platforms Inc. - Key news
Exhibits 133: Meta Platforms Inc. - Key offerings
Exhibits 134: Meta Platforms Inc. - Segment focus
Exhibits 135: Inclusions checklist
Exhibits 136: Exclusions checklist
Exhibits 137: Currency conversion rates for US$
Exhibits 138: Research methodology
Exhibits 139: Information sources
Exhibits 140: Data validation
Exhibits 141: Validation techniques employed for market sizing
Exhibits 142: Data synthesis
Exhibits 143: 360 degree market analysis
Exhibits 144: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the global conversational computing platform market: Alphabet Inc., Amazon.com Inc., Amelia US LLC, Artificial Solutions International AB, Creative Virtual Ltd., Eudata, Inbenta Holdings Inc., International Business Machines Corp., Jio Haptik Technologies Ltd., Kore.AI Inc., Liveperson Inc., Meta Platforms Inc., Microsoft Corp., onereach.AI, Oracle Corp., Pypestream Inc., Rasa Technologies Inc., Rulai, Salesforce Inc., and SmarTek21 LLC.

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is use of AI in conversational computing platforms."

According to the report, one of the major drivers for this market is the reduction in time and cost required to develop conversational computing platforms.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Alphabet Inc.
  • Amazon.com Inc.
  • Amelia US LLC
  • Artificial Solutions International AB
  • Creative Virtual Ltd.
  • Eudata
  • Inbenta Holdings Inc.
  • International Business Machines Corp.
  • Jio Haptik Technologies Ltd.
  • Kore.ai Inc.
  • Liveperson Inc.
  • Meta Platforms Inc.
  • Microsoft Corp.
  • onereach.ai
  • Oracle Corp.
  • Pypestream Inc.
  • Rasa Technologies Inc.
  • Rulai
  • Salesforce Inc.
  • SmarTek21 LLC

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