Turtle, Turkey, Donkey, Puppy, and the Mouse : Part 3 of Effectively Handling Difficult People For Better Productivity and Less Stress - Webinar (Recorded)

Overview:

Many of us have learned to avoid, rather than deal with the turtles, turkeys, donkeys, puppies, and the mice on our team, because it is easier than confronting the source of the problem. But overlooking the problem is the worst thing we can do.

These types of behaviors and attitudes push our buttons and create drama. They can drain our energy, take us off track, and infect the other areas of our life.

By focusing on effective ways to work with the turtles, turkeys, donkeys, puppies, and mice, you will be able to increase productivity, collaboration, customer service, and overall engagement. End frustration. Act rather than re-act, and ensure a respectful, effective, and collaborate team.

Why you should Attend:

• Develop an understanding for those exhibiting typical difficult behaviours of turtles, turkeys, donkeys, puppies, and the mice to effectively meet their needs and move the interactions forward
• Identify and control the impact of turtles, turkeys, donkeys, puppies, and the mice so that you can keep the situation from escalating further
• Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle turtles, turkeys, donkeys, puppies, and the mice
• Learn how to gain control and handle these situations by identifying the payoff
• Uncover the secret to moving difficult conversations forward with each of these behaviour patterns
• Know how to act, not react, so that you can lead with more confidence, feel less stress, and gain more success in working and interacting with your team

Areas Covered in the Session:

• Turtles, turkeys, donkeys, puppies, and the mice decrease our ability to problem-solve, effectively communicate, and collaborate, and increases the risk of mental health issues, absenteeism, and difficult behaviours such as back-stabbing, finger-pointing, and gossiping
• Not dealing with these behaviours rob us of time and energy
• These negative attitudes and difficult behaviours are contagious and can create a toxic workplace culture
• People who can appropriately manage any negativity and difficult behaviours will create teams that can effectively collaborate and thrive through this challenge, and those organizations that try to simply ignore those people and attitudes will struggle to be productive, service their customers, and be competitive