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Helpdesk Automation Global Market Insights 2023, Analysis and Forecast to 2028, by Market Participants, Regions, Technology, Product Type

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    Report

  • 103 Pages
  • August 2023
  • Region: Global
  • Prof Research
  • ID: 5605552

Quick Summary:

In the ever-evolving field of customer service, the Global Helpdesk Automation report is a critical tool for senior business executives seeking to understand and navigate the marketplace. With comprehensive, up-to-date data, the report provides strategic insights into the past and future performance of this expanding sector.

From regional analysis covering North America to Europe, South America, Asia Pacific, and the MEA, you'll arrive at a holistic understanding of supply, demand, and key players across the globe. Dive deep into SWOT analyses, business profiles, markets shares and gross margins of industry giants such as BMC Software, HP Enterprise Services, and ServiceNow. It's an absolute must-read for any industry player seeking to remain competitive.

The report provides vital insights into various Helpdesk Automation types, including Incident Management Systems, Self-service Password Reset, Knowledge Base, among others. With our report, your business is equipped to spot trends, identify opportunities and enact strategies that yield results. Propel your business ahead with the trusted, reliable and comprehensive data provided by our Global Helpdesk Automation report.

This report describes the global market size of Helpdesk Automation from 2018 to 2022 and its CAGR from 2018 to 2022, and also forecasts its market size to the end of 2028 and its CAGR from 2023 to 2028.

For the geography segment, regional supply, demand, major players, price is presented from 2018 to 2028.

This report covers the following regions:

  • North America
  • South America
  • Asia & Pacific
  • Europe
  • MEA
The key countries for each region are also included such as the United States, China, Japan, India, Korea, ASEAN, Germany, France, UK, Italy, Spain, CIS, and Brazil etc.

For the competitor segment, the report includes global key players of Helpdesk Automation as well as some small players.

The information for each competitor includes:

  • Company Profile
  • Business Information
  • SWOT Analysis
  • Revenue, Gross Margin and Market Share

Types Segment:

  • Incident Management Systems
  • Self-service Password Reset
  • Knowledge Base
  • Incident Management Portal
  • Automated Diagnostics

Companies Covered:

  • BMC Software
  • CA Technologies
  • HP Enterprise Services
  • LANDESK
  • ServiceNow
  • Atlassian
  • Axios Systems
  • Cherwell Software
  • Freshdesk
  • Happyfox
  • Heat Software
  • Kayako
Base Year: 2023
Historical Data: from 2018 to 2022
Forecast Data: from 2023 to 2028


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Table of Contents

Chapter 1 Executive SummaryChapter 2 Abbreviation and Acronyms
Chapter 3 Preface
3.1 Research Scope
3.2 Research Sources
3.2.1 Data Sources
3.2.2 Assumptions
3.3 Research Method
Chapter Four Market Landscape
4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users
Chapter 5 Market Trend Analysis
5.1 Introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats
5.6 Covid-19 Impact
Chapter 6 Industry Chain Analysis
6.1 Upstream/Suppliers Analysis
6.2 Helpdesk Automation Analysis
6.2.1 Technology Analysis
6.2.2 Cost Analysis
6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users
Chapter 7 Latest Market Dynamics
7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics
Chapter 8 Historical and Forecast Helpdesk Automation Market in North America (2018-2028)
8.1 Helpdesk Automation Market Size
8.2 Helpdesk Automation Market by End Use
8.3 Competition by Players/Suppliers
8.4 Helpdesk Automation Market Size by Type
8.5 Key Countries Analysis
8.5.1 United States
8.5.2 Canada
8.5.3 Mexico
Chapter 9 Historical and Forecast Helpdesk Automation Market in South America (2018-2028)
9.1 Helpdesk Automation Market Size
9.2 Helpdesk Automation Market by End Use
9.3 Competition by Players/Suppliers
9.4 Helpdesk Automation Market Size by Type
9.5 Key Countries Analysis
9.5.1 Brazil
9.5.2 Argentina
9.5.3 Chile
9.5.4 Peru
Chapter 10 Historical and Forecast Helpdesk Automation Market in Asia & Pacific (2018-2028)
10.1 Helpdesk Automation Market Size
10.2 Helpdesk Automation Market by End Use
10.3 Competition by Players/Suppliers
10.4 Helpdesk Automation Market Size by Type
10.5 Key Countries Analysis
10.5.1 China
10.5.2 India
10.5.3 Japan
10.5.4 South Korea
10.5.5 Southeast Asia
10.5.6 Australia
Chapter 11 Historical and Forecast Helpdesk Automation Market in Europe (2018-2028)
11.1 Helpdesk Automation Market Size
11.2 Helpdesk Automation Market by End Use
11.3 Competition by Players/Suppliers
11.4 Helpdesk Automation Market Size by Type
11.5 Key Countries Analysis
11.5.1 Germany
11.5.2 France
11.5.3 United Kingdom
11.5.4 Italy
11.5.5 Spain
11.5.6 Belgium
11.5.7 Netherlands
11.5.8 Austria
11.5.9 Poland
11.5.10 Russia
Chapter 12 Historical and Forecast Helpdesk Automation Market in MEA (2018-2028)
12.1 Helpdesk Automation Market Size
12.2 Helpdesk Automation Market by End Use
12.3 Competition by Players/Suppliers
12.4 Helpdesk Automation Market Size by Type
12.5 Key Countries Analysis
12.5.1 Egypt
12.5.2 Israel
12.5.3 South Africa
12.5.4 Gulf Cooperation Council Countries
12.5.5 Turkey
Chapter 13 Summary For Global Helpdesk Automation Market (2018-2023)
13.1 Helpdesk Automation Market Size
13.2 Helpdesk Automation Market by End Use
13.3 Competition by Players/Suppliers
13.4 Helpdesk Automation Market Size by Type
Chapter 14 Global Helpdesk Automation Market Forecast (2023-2028)
14.1 Helpdesk Automation Market Size Forecast
14.2 Helpdesk Automation Application Forecast
14.3 Competition by Players/Suppliers
14.4 Helpdesk Automation Type Forecast
Chapter 15 Analysis of Global Key Vendors
15.1 BMC Software
15.1.1 Company Profile
15.1.2 Main Business and Helpdesk Automation Information
15.1.3 SWOT Analysis of BMC Software
215.1.4 BMC Software Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.2 CA Technologies
15.2.1 Company Profile
15.2.2 Main Business and Helpdesk Automation Information
15.2.3 SWOT Analysis of CA Technologies
215.2.4 CA Technologies Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.3 HP Enterprise Services
15.3.1 Company Profile
15.3.2 Main Business and Helpdesk Automation Information
15.3.3 SWOT Analysis of HP Enterprise Services
215.3.4 HP Enterprise Services Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.4 LANDESK
15.4.1 Company Profile
15.4.2 Main Business and Helpdesk Automation Information
15.4.3 SWOT Analysis of LANDESK
215.4.4 LANDESK Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.5 ServiceNow
15.5.1 Company Profile
15.5.2 Main Business and Helpdesk Automation Information
15.5.3 SWOT Analysis of ServiceNow
215.5.4 ServiceNow Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.6 Atlassian
15.6.1 Company Profile
15.6.2 Main Business and Helpdesk Automation Information
15.6.3 SWOT Analysis of Atlassian
215.6.4 Atlassian Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.7 Axios Systems
15.7.1 Company Profile
15.7.2 Main Business and Helpdesk Automation Information
15.7.3 SWOT Analysis of Axios Systems
215.7.4 Axios Systems Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.8 Cherwell Software
15.8.1 Company Profile
15.8.2 Main Business and Helpdesk Automation Information
15.8.3 SWOT Analysis of Cherwell Software
215.8.4 Cherwell Software Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.9 Freshdesk
15.9.1 Company Profile
15.9.2 Main Business and Helpdesk Automation Information
15.9.3 SWOT Analysis of Freshdesk
215.9.4 Freshdesk Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.10 Happyfox
15.10.1 Company Profile
15.10.2 Main Business and Helpdesk Automation Information
15.10.3 SWOT Analysis of Happyfox
215.10.4 Happyfox Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.11 Heat Software
15.11.1 Company Profile
15.11.2 Main Business and Helpdesk Automation Information
15.11.3 SWOT Analysis of Heat Software
215.11.4 Heat Software Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
15.12 Kayako
15.12.1 Company Profile
15.12.2 Main Business and Helpdesk Automation Information
15.12.3 SWOT Analysis of Kayako
215.12.4 Kayako Helpdesk Automation Revenue, Gross Margin and Market Share (2018-2023)
Tables and Figures
Table Abbreviation and Acronyms
Table Research Scope of Helpdesk Automation Report
Table Data Sources of Helpdesk Automation Report
Table Major Assumptions of Helpdesk Automation Report
Figure Market Size Estimated Method
Figure Major Forecasting Factors
Figure Helpdesk Automation Picture
Table Helpdesk Automation Classification
Table Helpdesk Automation Applications
Table Drivers of Helpdesk Automation Market
Table Restraints of Helpdesk Automation Market
Table Opportunities of Helpdesk Automation Market
Table Threats of Helpdesk Automation Market
Table Covid-19 Impact For Helpdesk Automation Market
Table Raw Materials Suppliers
Table Different Production Methods of Helpdesk Automation
Table Cost Structure Analysis of Helpdesk Automation
Table Key End Users
Table Latest News of Helpdesk Automation Market
Table Merger and Acquisition
Table Planned/Future Project of Helpdesk Automation Market
Table Policy of Helpdesk Automation Market
Table 2018-2028 North America Helpdesk Automation Market Size
Figure 2018-2028 North America Helpdesk Automation Market Size and CAGR
Table 2018-2028 North America Helpdesk Automation Market Size by Application
Table 2018-2023 North America Helpdesk Automation Key Players Revenue
Table 2018-2023 North America Helpdesk Automation Key Players Market Share
Table 2018-2028 North America Helpdesk Automation Market Size by Type
Table 2018-2028 United States Helpdesk Automation Market Size
Table 2018-2028 Canada Helpdesk Automation Market Size
Table 2018-2028 Mexico Helpdesk Automation Market Size
Table 2018-2028 South America Helpdesk Automation Market Size
Figure 2018-2028 South America Helpdesk Automation Market Size and CAGR
Table 2018-2028 South America Helpdesk Automation Market Size by Application
Table 2018-2023 South America Helpdesk Automation Key Players Revenue
Table 2018-2023 South America Helpdesk Automation Key Players Market Share
Table 2018-2028 South America Helpdesk Automation Market Size by Type
Table 2018-2028 Brazil Helpdesk Automation Market Size
Table 2018-2028 Argentina Helpdesk Automation Market Size
Table 2018-2028 Chile Helpdesk Automation Market Size
Table 2018-2028 Peru Helpdesk Automation Market Size
Table 2018-2028 Asia & Pacific Helpdesk Automation Market Size
Figure 2018-2028 Asia & Pacific Helpdesk Automation Market Size and CAGR
Table 2018-2028 Asia & Pacific Helpdesk Automation Market Size by Application
Table 2018-2023 Asia & Pacific Helpdesk Automation Key Players Revenue
Table 2018-2023 Asia & Pacific Helpdesk Automation Key Players Market Share
Table 2018-2028 Asia & Pacific Helpdesk Automation Market Size by Type
Table 2018-2028 China Helpdesk Automation Market Size
Table 2018-2028 India Helpdesk Automation Market Size
Table 2018-2028 Japan Helpdesk Automation Market Size
Table 2018-2028 South Korea Helpdesk Automation Market Size
Table 2018-2028 Southeast Asia Helpdesk Automation Market Size
Table 2018-2028 Australia Helpdesk Automation Market Size
Table 2018-2028 Europe Helpdesk Automation Market Size
Figure 2018-2028 Europe Helpdesk Automation Market Size and CAGR
Table 2018-2028 Europe Helpdesk Automation Market Size by Application
Table 2018-2023 Europe Helpdesk Automation Key Players Revenue
Table 2018-2023 Europe Helpdesk Automation Key Players Market Share
Table 2018-2028 Europe Helpdesk Automation Market Size by Type
Table 2018-2028 Germany Helpdesk Automation Market Size
Table 2018-2028 France Helpdesk Automation Market Size
Table 2018-2028 United Kingdom Helpdesk Automation Market Size
Table 2018-2028 Italy Helpdesk Automation Market Size
Table 2018-2028 Spain Helpdesk Automation Market Size
Table 2018-2028 Belgium Helpdesk Automation Market Size
Table 2018-2028 Netherlands Helpdesk Automation Market Size
Table 2018-2028 Austria Helpdesk Automation Market Size
Table 2018-2028 Poland Helpdesk Automation Market Size
Table 2018-2028 Russia Helpdesk Automation Market Size
Table 2018-2028 MEA Helpdesk Automation Market Size
Figure 2018-2028 MEA Helpdesk Automation Market Size and CAGR
Table 2018-2028 MEA Helpdesk Automation Market Size by Application
Table 2018-2023 MEA Helpdesk Automation Key Players Revenue
Table 2018-2023 MEA Helpdesk Automation Key Players Market Share
Table 2018-2028 MEA Helpdesk Automation Market Size by Type
Table 2018-2028 Egypt Helpdesk Automation Market Size
Table 2018-2028 Israel Helpdesk Automation Market Size
Table 2018-2028 South Africa Helpdesk Automation Market Size
Table 2018-2028 Gulf Cooperation Council Countries Helpdesk Automation Market Size
Table 2018-2028 Turkey Helpdesk Automation Market Size
Table 2018-2023 Global Helpdesk Automation Market Size by Region
Table 2018-2023 Global Helpdesk Automation Market Size Share by Region
Table 2018-2023 Global Helpdesk Automation Market Size by Application
Table 2018-2023 Global Helpdesk Automation Market Share by Application
Table 2018-2023 Global Helpdesk Automation Key Vendors Revenue
Figure 2018-2023 Global Helpdesk Automation Market Size and Growth Rate
Table 2018-2023 Global Helpdesk Automation Key Vendors Market Share
Table 2018-2023 Global Helpdesk Automation Market Size by Type
Table 2018-2023 Global Helpdesk Automation Market Share by Type
Table 2023-2028 Global Helpdesk Automation Market Size by Region
Table 2023-2028 Global Helpdesk Automation Market Size Share by Region
Table 2023-2028 Global Helpdesk Automation Market Size by Application
Table 2023-2028 Global Helpdesk Automation Market Share by Application
Table 2023-2028 Global Helpdesk Automation Key Vendors Revenue
Figure 2023-2028 Global Helpdesk Automation Market Size and Growth Rate
Table 2023-2028 Global Helpdesk Automation Key Vendors Market Share
Table 2023-2028 Global Helpdesk Automation Market Size by Type
Table 2023-2028 Helpdesk Automation Global Market Share by Type

Companies Mentioned

  • BMC Software
  • CA Technologies
  • HP Enterprise Services
  • LANDESK
  • ServiceNow
  • Atlassian
  • Axios Systems
  • Cherwell Software
  • Freshdesk
  • Happyfox
  • Heat Software
  • Kayako
  • NTR Global
  • Resolve Systems
  • Sunris

Methodology

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