North America Customer Communication Management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component, Deployment, Enterprise Size, and Industry

1.1 Scope of the Study
1.2 Research Report Guidance
1.3 Market Segmentation
1.3.1 North America Customer Communications Management Market - By Component
1.3.2 North America Customer Communications Management Market - By Deployment
1.3.3 North America Customer Communications Management Market - By Enterprise Size
1.3.4 North America Customer Communications Management Market - By Industry
1.3.5 North America Customer Communications Management Market - By Country

3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4.1 Market Overview
4.2 PEST Analysis
4.2.1 North America
4.3 Ecosystem Analysis
4.4 Expert Opinion

5.1 Market Drivers
5.1.1 Customer Communications Management (CCM) Solutions Maintain Customer Engagement Through Omnichannel
5.1.2 Increasing Usage of Analytics and Mobility for Customer Communications Management (CCM)
5.2 Market Restraints
5.2.1 Data Synchronizations and Complexities
5.3 Market Opportunities
5.3.1 Integration of CCM Software with Cloud-Based Applications
5.4 Future Trends
5.4.1 Technological Advancements in Natural Language Processing for Better Customer Experience
5.5 Impact Analysis of Drivers and Restraints

6.1 North America Customer Communications Management Market Overview
6.2 North America Customer Communications Management Market Forecast and Analysis

7.1 Overview
7.2 North America Customer Communications Management Market, By Component (2021 And 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Customer communications management Market Revenue and Forecast To 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

8.1 Overview
8.2 North America Customer Communications Management Market, By Deployment (2021 And 2028)
8.3 Cloud
8.3.1 Overview
8.3.2 Cloud: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
8.4 On Premises
8.4.1 Overview
8.4.2 On Premises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

9.1 Overview
9.2 North America Customer Communications Management Market, By Enterprise Size (2021 and 2028)
9.3 Small & Medium Enterprises
9.3.1 Overview
9.3.2 Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
9.4 Large Enterprises
9.4.1 Overview
9.4.2 Large Enterprises: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

10.1 Overview
10.2 North America Customer Communications Management Market, By Industry (2021 And 2028)
10.3 BFSI
10.3.1 Overview
10.3.2 BFSI: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.4 IT and Telecom
10.4.1 Overview
10.4.2 IT and Telecom: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.5 Manufacturing
10.5.1 Overview
10.5.2 Manufacturing: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.6 Retail
10.6.1 Overview
10.6.2 Retail: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.7 Energy and Utilities
10.7.1 Overview
10.7.2 Energy and Utilities: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.8 Government
10.8.1 Overview
10.8.2 Government: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)
10.9 Others
10.9.1 Overview
10.9.2 Others: Customer Communications Management Market Revenue and Forecast To 2028 (US$ Million)

11.1 North America: Customer Communications Management Market
11.1.1 North America Customer Communications Management Market Breakdown, by Country
11.1.1.1 US Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.1.1 US Customer Communications Management Market Breakdown, By Component
11.1.1.1.2 US Customer Communications Management Market Breakdown, By Deployment
11.1.1.1.3 US Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.1.4 US Customer Communications Management Market Breakdown, By Industry
11.1.1.2 Canada Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.2.1 Canada Customer Communications Management Market Breakdown, By Component
11.1.1.2.2 Canada Customer Communications Management Market Breakdown, By Deployment
11.1.1.2.3 Canada Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.2.4 Canada Customer Communications Management Market Breakdown, By Industry
11.1.1.3 Mexico Customer Communications Management Market, Revenue and Forecast to 2028
11.1.1.3.1 Mexico Customer Communications Management Market Breakdown, By Component
11.1.1.3.2 Mexico Customer Communications Management Market Breakdown, By Deployment
11.1.1.3.3 Mexico Customer Communications Management Market Breakdown, By Enterprise Size
11.1.1.3.4 Mexico Customer Communications Management Market Breakdown, By Industry

12.1 Overview
12.2 Market Initiative
12.3 New Product Development
12.4 Merger and Acquisition

13.1 Smart Communications
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Adobe
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Crawford Technologies
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Newgen Software Technologies Ltd.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Open Text Corporation
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 MESSAGEPOINT INC.
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Oracle Corporation
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Doxim
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 Capgemini
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 Precisely (CEDAR CX Technologies)
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments

14.1 About the Publisher
14.2 Glossary

Figure 1. North America Customer Communications Management Market Segmentation
Figure 2. North America Customer Communications Management Market Segmentation - Country
Figure 3. North America Customer Communications Management Market Overview
Figure 4. North America Customer Communications Management Market, By Component
Figure 5. North America Customer Communications Management Market, By Deployment
Figure 6. North America Customer Communications Management Market, By Enterprise Size
Figure 7. North America Customer Communications Management Market, By Industry
Figure 8. North America Customer Communications Management Market, By Country
Figure 9. North America: PEST Analysis
Figure 10. North America Customer Communications Management Market Ecosystem Analysis
Figure 11. North America Expert Opinion
Figure 12. North America Customer Communications Management Market Impact Analysis of Drivers and Restraints
Figure 13. North America Customer Communications Management Market, Forecast and Analysis (US$ Mn)
Figure 14. North America Customer Communications Management Market, By Component (2021 and 2028)
Figure 15. North America Solution: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 16. North America Services: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 17. North America Customer Communications Management Market, By Deployment (2021 and 2028)
Figure 18. North America Cloud: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 19. North America On Premises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 20. North America Customer Communications Management Market, By Enterprise Size (2021 and 2028)
Figure 21. North America Small & Medium Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 22. North America Large Enterprises: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 23. North America Customer Communications Management Market, By Industry (2021 and 2028)
Figure 24. North America BFSI: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 25. North America IT and Telecom: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 26. North America Manufacturing: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 27. North America Retail: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 28. North America Energy and Utilities: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 29. North America Government: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 30. North America Others: Customer Communications Management Market Revenue and Forecast to 2028 (US$ Million)
Figure 31. North America Customer Communications Management Market, by Country - Revenue (2021) (US$ Million)
Figure 32. North America Customer Communications Management Market Breakdown, by Country, 2021 & 2028 (%)
Figure 33. US Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 34. Canada Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)
Figure 35. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 (US$ million)

Table 1. North America Customer Communications Management Market, Revenue and Forecast, 2019-2028 (US$ Mn)
Table 2. North America Customer Communications Management Market, Revenue and Forecast To 2028 - By Country (US$ million)
Table 3. US Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)
Table 4. US Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)
Table 5. US Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)
Table 6. US Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)
Table 7. Canada Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)
Table 8. Canada Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)
Table 9. Canada Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)
Table 10. Canada Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)
Table 11. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 - By Component (US$ million)
Table 12. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 - By Deployment (US$ million)
Table 13. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 - By Enterprise Size (US$ million)
Table 14. Mexico Customer Communications Management Market, Revenue and Forecast to 2028 - By Industry (US$ million)
Table 15. Glossary of Terms, Customer Communications Management Market