Australia Retail Banking Competitor Benchmarking - Analyzing Top Players Market Performance and Share, Retention Risk, Financial Performance, Customer Relationships, Customer Satisfaction and Actionable Steps

Australia Retail Banking Competitor Benchmarking - Analyzing Top Players Market Performance and Share, Retention Risk, Financial Performance, Customer Relationships, Customer Satisfaction and Actionable Steps, which is part of a series of Australia content including country analysis and consumer profiles - looks at market performance, retention risk, and market shares across key products. It ranks Australia's top banks across a range of criteria, from digital adoption and user experience to rewards and money management tools.
Australian banks are well capitalized and have recovered well from the pandemic, with total divisional assets rising and cost/income ratios falling. In terms of market power, the big four still dominate. Within this group, CommBank has consolidated its power over the past 10 years, increasing its own market share at the expense of the other members of the big four.

Scope

• The big four continue to account for over 50% of the current account market.
• Loyalty rewards are the most important attribute determining net promoter score. Despite this, banks performed worst in this metric.
• Australian banks have done well coming out of the COVID-19 pandemic, with the vast majority having increased their total divisional assets over 2021.

Reasons to Buy

• Identify factors affecting growth prospects across the deposit, credit card, personal loan, and mortgage markets.
• Track competitor gains and losses in market share.
• Assess the financial performance of competitors.
• Access detailed analysis of customer advocacy drivers.