IT Service Management for Service Oriented Architecture Template contains standards, policies and procedures, metrics and service level agreements for the help desk, change control, and service requests. Individual policies included are Blog, BYOD, electronic communications, Sensitive information, and Travel and off-site meetings. It also contains a Business and IT Impact Questionnaire, and several electronic forms included. They are: Blog Compliance Agreement; BYOD Access and Use Agreement; Email employee Agreement; Internet Access Request; Internet and Electronic Communications; Internet Use Approval; Sensitive Information Policy Compliance Agreement; WFH and Telecommuting.
Also, included in the core template are eight (8) full job descriptions including Vice President Strategy and Architecture; Director Electronic Commerce; Manager KPI Metrics; Manager Service Level Reporting; Manager User Support; Manager Vendor Management; Metrics Measurement Analyst; and, SEO Specialist.
The IT Service Management Policy Template MS Word document that contains policies, standards, procedures and metrics that comply with the ITIL Standard.
Chapters of the template include:
- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk StandardsITIL Service Management
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard
- Version Control Standard
- Internet Policy
- e-mail Policy
- Electronic Communication Policy
- Blog & Personal Web Site Policy
- Patch Management and Version Control Policy
- Travel and Off-Site Meeting
- Sensitive Information Policy
- Work From Home and Telecommuting Policy
In addition, the ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.
The basic template now includes eleven (11) full job descriptions which define responsibilities. They are:
- Vice President Strategy and Architecture
- Chief Experience Officer
- Director Electronic Commerce
- Director IT Infrastructure
- Manager KPI Metrics
- Manager Service Level Reporting
- Manager User Support
- Manager Vendor Management
- Manager WFH Support
- Metrics Measurement Analyst
- SEO Specialist
The template can be purchased by itself or with supporting job descriptions.
