+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

Contact Center Analytics Market By Component, By Deployment Model, By Industry Vertical: Global Opportunity Analysis and Industry Forecast, 2021-2031

  • PDF Icon

    Report

  • 259 Pages
  • July 2022
  • Region: Global
  • Allied Market Research
  • ID: 5670836
Description Jump to:
Contact center analytics refers to the processes and tools that organizations use to gain business performance insights. Management is capable to track and improve various service metrics, including call times, employee performance, efficiency, and customer satisfaction. Contact center analytics provides data integration, customer experience analysis, data analytics, performance evaluation, and business intelligence analytics. Contact center analytics can be deployed as an on-premises and cloud-based solution. Increase in demand for advanced customer experience management contributes to the growth of the contact center analytics market.

In addition, increase in demand for predictive analytics and real-time monitoring and increase in requirements for better customer experience management solutions drive the global contact center analytics market growth. However, factors such as implementation time and the cost of the system restrain the market growth. Furthermore, integration of latest technology, such as artificial intelligence, speech analysis, and improved IT methods to meet customer’s dynamic requirements is expected to provide lucrative opportunities to the contact center analytics market.

The contact center analytics market is segmented on the basis of component, deployment, industry vertical, and region. On the basis of component, the market is segmented into solution and services. On the basis of deployment, the market is segmented into cloud and on-premise.

Depending on industry vertical, it is segregated into BFSI, healthcare, IT & telecom, retail and ecommerce, travel & hospitality, government & education, and others. Region- wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The global contact center market is dominated by key players such as Cisco, Oracle, Genpact, SAP SE, Five9, Talkdesk, Inc., Nice Ltd., 8*8 Inc., Avaya Inc., and CallMiner.

KEY BENEFITS FOR STAKEHOLDERS

  • This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the contact center analytics market analysis from 2021 to 2031 to identify the prevailing contact center analytics market opportunities.
  • The market research is offered along with information related to key drivers, restraints, and opportunities.
  • Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
  • In-depth analysis of the contact center analytics market segmentation assists to determine the prevailing market opportunities.
  • Major countries in each region are mapped according to their revenue contribution to the global market.
  • Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
  • The report includes the analysis of the regional as well as global contact center analytics market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Component

  • Solution
  • Services

By Deployment Model

  • On-premise
  • Cloud

By Industry Vertical

  • BFSI
  • Healthcare
  • Retail and E-Commerce
  • Government and Education
  • IT and Telecom
  • Travel and hospitality
  • Others

By Region

  • North America
  • U.S.
  • Canada
  • Europe
  • U.K.
  • Germany
  • France
  • Italy
  • Spain
  • Rest of Europe
  • Asia-Pacific
  • China
  • Inda
  • Japan
  • Australia
  • South Korea
  • Rest of Asia-Pacific
  • LAMEA
  • Latin America
  • Middle East
  • Africa

Key Market Players

  • Oracle Corporation
  • Genesys
  • Nice Ltd.
  • Genpact Limiteds
  • Mitel Networks Corporation
  • SAP
  • 8x8, Inc.
  • CallMiner
  • Avaya Inc.
  • Talkdesk, Inc.

 

Please note:

  • Online Access price format is valid for 60 days access. Printing is not enabled.
  • PDF Single and Enterprise price formats enable printing.

 

Table of Contents

CHAPTER 1: INTRODUCTION
1.1.Report description
1.2.Key market segments
1.3.Key benefits to the stakeholders
1.4.Research Methodology
1.4.1.Secondary research
1.4.2.Primary research
1.4.3.Analyst tools and models
CHAPTER 2: EXECUTIVE SUMMARY
2.1.Key findings of the study
2.2.CXO Perspective
CHAPTER 3: MARKET OVERVIEW
3.1.Market definition and scope
3.2.Key findings
3.2.1.Top investment pockets
3.3.Porter’s five forces analysis
3.4.Top player positioning
3.5.Market dynamics
3.5.1.Drivers
3.5.2.Restraints
3.5.3.Opportunities
3.6.COVID-19 Impact Analysis on the market
3.7.Regulatory Guidelines
3.8.Patent Landscape
CHAPTER 4: CONTACT CENTER ANALYTICS MARKET, BY COMPONENT
4.1 Overview
4.1.1 Market size and forecast
4.2 Solution
4.2.1 Key market trends, growth factors and opportunities
4.2.2 Market size and forecast, by region
4.2.3 Market analysis by country
4.3 Services
4.3.1 Key market trends, growth factors and opportunities
4.3.2 Market size and forecast, by region
4.3.3 Market analysis by country
CHAPTER 5: CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODEL
5.1 Overview
5.1.1 Market size and forecast
5.2 On-premise
5.2.1 Key market trends, growth factors and opportunities
5.2.2 Market size and forecast, by region
5.2.3 Market analysis by country
5.3 Cloud
5.3.1 Key market trends, growth factors and opportunities
5.3.2 Market size and forecast, by region
5.3.3 Market analysis by country
CHAPTER 6: CONTACT CENTER ANALYTICS MARKET, BY INDUSTRY VERTICAL
6.1 Overview
6.1.1 Market size and forecast
6.2 BFSI
6.2.1 Key market trends, growth factors and opportunities
6.2.2 Market size and forecast, by region
6.2.3 Market analysis by country
6.3 Healthcare
6.3.1 Key market trends, growth factors and opportunities
6.3.2 Market size and forecast, by region
6.3.3 Market analysis by country
6.4 Retail and E-Commerce
6.4.1 Key market trends, growth factors and opportunities
6.4.2 Market size and forecast, by region
6.4.3 Market analysis by country
6.5 Government and Education
6.5.1 Key market trends, growth factors and opportunities
6.5.2 Market size and forecast, by region
6.5.3 Market analysis by country
6.6 IT and Telecom
6.6.1 Key market trends, growth factors and opportunities
6.6.2 Market size and forecast, by region
6.6.3 Market analysis by country
6.7 Travel and hospitality
6.7.1 Key market trends, growth factors and opportunities
6.7.2 Market size and forecast, by region
6.7.3 Market analysis by country
6.8 Others
6.8.1 Key market trends, growth factors and opportunities
6.8.2 Market size and forecast, by region
6.8.3 Market analysis by country
CHAPTER 7: CONTACT CENTER ANALYTICS MARKET, BY REGION
7.1 Overview
7.1.1 Market size and forecast
7.2 North America
7.2.1 Key trends and opportunities
7.2.2 North America Market size and forecast, by Component
7.2.3 North America Market size and forecast, by Deployment Model
7.2.4 North America Market size and forecast, by Industry Vertical
7.2.5 North America Market size and forecast, by country
7.2.5.1 U.S.
7.2.5.1.1 Market size and forecast, by Component
7.2.5.1.2 Market size and forecast, by Deployment Model
7.2.5.1.3 Market size and forecast, by Industry Vertical
7.2.5.2 Canada
7.2.5.2.1 Market size and forecast, by Component
7.2.5.2.2 Market size and forecast, by Deployment Model
7.2.5.2.3 Market size and forecast, by Industry Vertical
7.3 Europe
7.3.1 Key trends and opportunities
7.3.2 Europe Market size and forecast, by Component
7.3.3 Europe Market size and forecast, by Deployment Model
7.3.4 Europe Market size and forecast, by Industry Vertical
7.3.5 Europe Market size and forecast, by country
7.3.5.1 U.K.
7.3.5.1.1 Market size and forecast, by Component
7.3.5.1.2 Market size and forecast, by Deployment Model
7.3.5.1.3 Market size and forecast, by Industry Vertical
7.3.5.2 Germany
7.3.5.2.1 Market size and forecast, by Component
7.3.5.2.2 Market size and forecast, by Deployment Model
7.3.5.2.3 Market size and forecast, by Industry Vertical
7.3.5.3 France
7.3.5.3.1 Market size and forecast, by Component
7.3.5.3.2 Market size and forecast, by Deployment Model
7.3.5.3.3 Market size and forecast, by Industry Vertical
7.3.5.4 Italy
7.3.5.4.1 Market size and forecast, by Component
7.3.5.4.2 Market size and forecast, by Deployment Model
7.3.5.4.3 Market size and forecast, by Industry Vertical
7.3.5.5 Spain
7.3.5.5.1 Market size and forecast, by Component
7.3.5.5.2 Market size and forecast, by Deployment Model
7.3.5.5.3 Market size and forecast, by Industry Vertical
7.3.5.6 Rest of Europe
7.3.5.6.1 Market size and forecast, by Component
7.3.5.6.2 Market size and forecast, by Deployment Model
7.3.5.6.3 Market size and forecast, by Industry Vertical
7.4 Asia-Pacific
7.4.1 Key trends and opportunities
7.4.2 Asia-Pacific Market size and forecast, by Component
7.4.3 Asia-Pacific Market size and forecast, by Deployment Model
7.4.4 Asia-Pacific Market size and forecast, by Industry Vertical
7.4.5 Asia-Pacific Market size and forecast, by country
7.4.5.1 China
7.4.5.1.1 Market size and forecast, by Component
7.4.5.1.2 Market size and forecast, by Deployment Model
7.4.5.1.3 Market size and forecast, by Industry Vertical
7.4.5.2 Inda
7.4.5.2.1 Market size and forecast, by Component
7.4.5.2.2 Market size and forecast, by Deployment Model
7.4.5.2.3 Market size and forecast, by Industry Vertical
7.4.5.3 Japan
7.4.5.3.1 Market size and forecast, by Component
7.4.5.3.2 Market size and forecast, by Deployment Model
7.4.5.3.3 Market size and forecast, by Industry Vertical
7.4.5.4 Australia
7.4.5.4.1 Market size and forecast, by Component
7.4.5.4.2 Market size and forecast, by Deployment Model
7.4.5.4.3 Market size and forecast, by Industry Vertical
7.4.5.5 South Korea
7.4.5.5.1 Market size and forecast, by Component
7.4.5.5.2 Market size and forecast, by Deployment Model
7.4.5.5.3 Market size and forecast, by Industry Vertical
7.4.5.6 Rest of Asia-Pacific
7.4.5.6.1 Market size and forecast, by Component
7.4.5.6.2 Market size and forecast, by Deployment Model
7.4.5.6.3 Market size and forecast, by Industry Vertical
7.5 LAMEA
7.5.1 Key trends and opportunities
7.5.2 LAMEA Market size and forecast, by Component
7.5.3 LAMEA Market size and forecast, by Deployment Model
7.5.4 LAMEA Market size and forecast, by Industry Vertical
7.5.5 LAMEA Market size and forecast, by country
7.5.5.1 Latin America
7.5.5.1.1 Market size and forecast, by Component
7.5.5.1.2 Market size and forecast, by Deployment Model
7.5.5.1.3 Market size and forecast, by Industry Vertical
7.5.5.2 Middle East
7.5.5.2.1 Market size and forecast, by Component
7.5.5.2.2 Market size and forecast, by Deployment Model
7.5.5.2.3 Market size and forecast, by Industry Vertical
7.5.5.3 Africa
7.5.5.3.1 Market size and forecast, by Component
7.5.5.3.2 Market size and forecast, by Deployment Model
7.5.5.3.3 Market size and forecast, by Industry Vertical
CHAPTER 8: COMPANY LANDSCAPE
8.1. Introduction
8.2. Top winning strategies
8.3. Product Mapping of Top 10 Player
8.4. Competitive Dashboard
8.5. Competitive Heatmap
8.6. Key developments
CHAPTER 9: COMPANY PROFILES
9.1 Oracle Corporation
9.1.1 Company overview
9.1.2 Company snapshot
9.1.3 Operating business segments
9.1.4 Product portfolio
9.1.5 Business performance
9.1.6 Key strategic moves and developments
9.2 Genesys
9.2.1 Company overview
9.2.2 Company snapshot
9.2.3 Operating business segments
9.2.4 Product portfolio
9.2.5 Business performance
9.2.6 Key strategic moves and developments
9.3 Nice Ltd.
9.3.1 Company overview
9.3.2 Company snapshot
9.3.3 Operating business segments
9.3.4 Product portfolio
9.3.5 Business performance
9.3.6 Key strategic moves and developments
9.4 Genpact Limiteds
9.4.1 Company overview
9.4.2 Company snapshot
9.4.3 Operating business segments
9.4.4 Product portfolio
9.4.5 Business performance
9.4.6 Key strategic moves and developments
9.5 Mitel Networks Corporation
9.5.1 Company overview
9.5.2 Company snapshot
9.5.3 Operating business segments
9.5.4 Product portfolio
9.5.5 Business performance
9.5.6 Key strategic moves and developments
9.6 SAP
9.6.1 Company overview
9.6.2 Company snapshot
9.6.3 Operating business segments
9.6.4 Product portfolio
9.6.5 Business performance
9.6.6 Key strategic moves and developments
9.7 8x8, Inc.
9.7.1 Company overview
9.7.2 Company snapshot
9.7.3 Operating business segments
9.7.4 Product portfolio
9.7.5 Business performance
9.7.6 Key strategic moves and developments
9.8 CallMiner
9.8.1 Company overview
9.8.2 Company snapshot
9.8.3 Operating business segments
9.8.4 Product portfolio
9.8.5 Business performance
9.8.6 Key strategic moves and developments
9.9 Avaya Inc.
9.9.1 Company overview
9.9.2 Company snapshot
9.9.3 Operating business segments
9.9.4 Product portfolio
9.9.5 Business performance
9.9.6 Key strategic moves and developments
9.10 Talkdesk, Inc.
9.10.1 Company overview
9.10.2 Company snapshot
9.10.3 Operating business segments
9.10.4 Product portfolio
9.10.5 Business performance
9.10.6 Key strategic moves and developments
List of Tables
Table 1. Global Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 2. Big Data Analytics in Energy Market Size, for Solution, by Region, 2021-2031 ($Million)
Table 3. Big Data Analytics in Energy Market for Solution by Country, 2021-2031 ($Million)
Table 4. Big Data Analytics in Energy Market Size, for Service, by Region, 2021-2031 ($Million)
Table 5. Big Data Analytics in Energy Market for Service by Country, 2021-2031 ($Million)
Table 6. Global Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 7. Big Data Analytics in Energy Market Size, for Workforce Analytics, by Region, 2021-2031 ($Million)
Table 8. Big Data Analytics in Energy Market for Workforce Analytics by Country, 2021-2031 ($Million)
Table 9. Big Data Analytics in Energy Market Size, for Supply Chain and Logistics Analytics, by Region, 2021-2031 ($Million)
Table 10. Big Data Analytics in Energy Market for Supply Chain and Logistics Analytics by Country, 2021-2031 ($Million)
Table 11. Big Data Analytics in Energy Market Size, for Customer Analytics, by Region, 2021-2031 ($Million)
Table 12. Big Data Analytics in Energy Market for Customer Analytics by Country, 2021-2031 ($Million)
Table 13. Big Data Analytics in Energy Market Size, for Spatial Analytics, by Region, 2021-2031 ($Million)
Table 14. Big Data Analytics in Energy Market for Spatial Analytics by Country, 2021-2031 ($Million)
Table 15. Big Data Analytics in Energy Market Size, for Pricing Analytics, by Region, 2021-2031 ($Million)
Table 16. Big Data Analytics in Energy Market for Pricing Analytics by Country, 2021-2031 ($Million)
Table 17. Big Data Analytics in Energy Market Size, for Asset Analytics, by Region, 2021-2031 ($Million)
Table 18. Big Data Analytics in Energy Market for Asset Analytics by Country, 2021-2031 ($Million)
Table 19. Big Data Analytics in Energy Market Size, for Others, by Region, 2021-2031 ($Million)
Table 20. Big Data Analytics in Energy Market for Others by Country, 2021-2031 ($Million)
Table 21. Global Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 22. Big Data Analytics in Energy Market Size, for Energy, by Region, 2021-2031 ($Million)
Table 23. Big Data Analytics in Energy Market for Energy by Country, 2021-2031 ($Million)
Table 24. Big Data Analytics in Energy Market Size, for Utilities, by Region, 2021-2031 ($Million)
Table 25. Big Data Analytics in Energy Market for Utilities by Country, 2021-2031 ($Million)
Table 26. Global Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 27. Big Data Analytics in Energy Market Size, for Large Enterprises, by Region, 2021-2031 ($Million)
Table 28. Big Data Analytics in Energy Market for Large Enterprises by Country, 2021-2031 ($Million)
Table 29. Big Data Analytics in Energy Market Size, for Smes, by Region, 2021-2031 ($Million)
Table 30. Big Data Analytics in Energy Market for Smes by Country, 2021-2031 ($Million)
Table 31. Big Data Analytics in Energy Market, by Region, 2021-2031 ($Million)
Table 32. North America Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 33. North America Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 34. North America Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 35. North America Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 36. North America Big Data Analytics in Energy Market, by Country, 2021-2031 ($Million)
Table 37. U.S. Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 38. U.S. Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 39. U.S. Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 40. U.S. Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 41. Canada Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 42. Canada Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 43. Canada Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 44. Canada Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 45. Europe Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 46. Europe Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 47. Europe Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 48. Europe Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 49. Europe Big Data Analytics in Energy Market, by Country, 2021-2031 ($Million)
Table 50. United Kingdom Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 51. United Kingdom Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 52. United Kingdom Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 53. United Kingdom Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 54. Germany Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 55. Germany Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 56. Germany Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 57. Germany Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 58. France Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 59. France Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 60. France Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 61. France Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 62. Italy Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 63. Italy Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 64. Italy Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 65. Italy Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 66. Spain Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 67. Spain Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 68. Spain Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 69. Spain Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 70. Netherlands Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 71. Netherlands Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 72. Netherlands Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 73. Netherlands Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 74. Rest of Europe Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 75. Rest of Europe Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 76. Rest of Europe Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 77. Rest of Europe Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 78. Asia-Pacific Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 79. Asia-Pacific Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 80. Asia-Pacific Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 81. Asia-Pacific Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 82. Asia-Pacific Big Data Analytics in Energy Market, by Country, 2021-2031 ($Million)
Table 83. China Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 84. China Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 85. China Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 86. China Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 87. Japan Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 88. Japan Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 89. Japan Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 90. Japan Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 91. South Korea Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 92. South Korea Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 93. South Korea Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 94. South Korea Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 95. Australia Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 96. Australia Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 97. Australia Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 98. Australia Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 99. India Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 100. India Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 101. India Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 102. India Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 103. Rest of Asia-Pacific Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 104. Rest of Asia-Pacific Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 105. Rest of Asia-Pacific Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 106. Rest of Asia-Pacific Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 107. LAMEA Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 108. LAMEA Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 109. LAMEA Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 110. LAMEA Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 111. LAMEA Big Data Analytics in Energy Market, by Country, 2021-2031 ($Million)
Table 112. Latin America Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 113. Latin America Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 114. Latin America Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 115. Latin America Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 116. Middle East Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 117. Middle East Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 118. Middle East Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 119. Middle East Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 120. Africa Big Data Analytics in Energy Market, by Offering, 2021-2031 ($Million)
Table 121. Africa Big Data Analytics in Energy Market, by Application, 2021-2031 ($Million)
Table 122. Africa Big Data Analytics in Energy Market, by End-User, 2021-2031 ($Million)
Table 123. Africa Big Data Analytics in Energy Market, by Enterprise Size, 2021-2031 ($Million)
Table 124. Accenture: Company Snapshot
Table 125. Accenture: Operating Segments
Table 126. Accenture: Product Portfolio
Table 127. Accenture: Net Sales
Table 128. Accenture: Key Stratergies
Table 129. Alteryx, Inc.: Company Snapshot
Table 130. Alteryx, Inc.: Operating Segments
Table 131. Alteryx, Inc.: Product Portfolio
Table 132. Alteryx, Inc.: Net Sales
Table 133. Alteryx, Inc.: Key Stratergies
Table 134. Dell Technology: Company Snapshot
Table 135. Dell Technology: Operating Segments
Table 136. Dell Technology: Product Portfolio
Table 137. Dell Technology: Net Sales
Table 138. Dell Technology: Key Stratergies
Table 139. Energyly: Company Snapshot
Table 140. Energyly: Operating Segments
Table 141. Energyly: Product Portfolio
Table 142. Energyly: Net Sales
Table 143. Energyly: Key Stratergies
Table 144. Enview.: Company Snapshot
Table 145. Enview.: Operating Segments
Table 146. Enview.: Product Portfolio
Table 147. Enview.: Net Sales
Table 148. Enview.: Key Stratergies
Table 149. Google LLC: Company Snapshot
Table 150. Google LLC: Operating Segments
Table 151. Google LLC: Product Portfolio
Table 152. Google LLC: Net Sales
Table 153. Google LLC: Key Stratergies
Table 154. Hewlett Packard Enterprise: Company Snapshot
Table 155. Hewlett Packard Enterprise: Operating Segments
Table 156. Hewlett Packard Enterprise: Product Portfolio
Table 157. Hewlett Packard Enterprise: Net Sales
Table 158. Hewlett Packard Enterprise: Key Stratergies
Table 159. Infosys Limited: Company Snapshot
Table 160. Infosys Limited: Operating Segments
Table 161. Infosys Limited: Product Portfolio
Table 162. Infosys Limited: Net Sales
Table 163. Infosys Limited: Key Stratergies
Table 164. Ibm Corporation: Company Snapshot
Table 165. Ibm Corporation: Operating Segments
Table 166. Ibm Corporation: Product Portfolio
Table 167. Ibm Corporation: Net Sales
Table 168. Ibm Corporation: Key Stratergies
Table 169. Intel Corporation: Company Snapshot
Table 170. Intel Corporation: Operating Segments
Table 171. Intel Corporation: Product Portfolio
Table 172. Intel Corporation: Net Sales
Table 173. Intel Corporation: Key Stratergies
Table 174. Microsoft Corporation: Company Snapshot
Table 175. Microsoft Corporation: Operating Segments
Table 176. Microsoft Corporation: Product Portfolio
Table 177. Microsoft Corporation: Net Sales
Table 178. Microsoft Corporation: Key Stratergies
Table 179. Oracle Corporation: Company Snapshot
Table 180. Oracle Corporation: Operating Segments
Table 181. Oracle Corporation: Product Portfolio
Table 182. Oracle Corporation: Net Sales
Table 183. Oracle Corporation: Key Stratergies
Table 184. Sap Se: Company Snapshot
Table 185. Sap Se: Operating Segments
Table 186. Sap Se: Product Portfolio
Table 187. Sap Se: Net Sales
Table 188. Sap Se: Key Stratergies
Table 189. Siemens Ag: Company Snapshot
Table 190. Siemens Ag: Operating Segments
Table 191. Siemens Ag: Product Portfolio
Table 192. Siemens Ag: Net Sales
Table 193. Siemens Ag: Key Stratergies
Table 194. Sas Institute Inc: Company Snapshot
Table 195. Sas Institute Inc: Operating Segments
Table 196. Sas Institute Inc: Product Portfolio
Table 197. Sas Institute Inc: Net Sales
Table 198. Sas Institute Inc: Key Stratergies
Table 199. Teradata: Company Snapshot
Table 200. Teradata: Operating Segments
Table 201. Teradata: Product Portfolio
Table 202. Teradata: Net Sales
Table 203. Teradata: Key Stratergies
Table 204. Tibco Software Inc.: Company Snapshot
Table 205. Tibco Software Inc.: Operating Segments
Table 206. Tibco Software Inc.: Product Portfolio
Table 207. Tibco Software Inc.: Net Sales
Table 208. Tibco Software Inc.: Key Stratergies
List of Figures
Figure 1. Contact Center Analytics Market Segmentation
Figure 2. Contact Center Analytics Market,2021-2031
Figure 3. Contact Center Analytics Market,2021-2031
Figure 4. Top Investment Pockets, by Region
Figure 5. Porter Five-1
Figure 6. Porter Five-2
Figure 7. Porter Five-3
Figure 8. Porter Five-4
Figure 9. Porter Five-5
Figure 10. Top Player Positioning
Figure 11. Contact Center Analytics Market:Drivers, Restraints and Opportunities
Figure 12. Regulatory Guidelines
Figure 13. Patent Analysis by Company
Figure 14. Patent Analysis by Country
Figure 15. Contact Center Analytics Market,By Component,2021(%)
Figure 16. Comparative Share Analysis of Solution Contact Center Analytics Market,2021-2031(%)
Figure 17. Comparative Share Analysis of Services Contact Center Analytics Market,2021-2031(%)
Figure 18. Contact Center Analytics Market,By Deployment Model,2021(%)
Figure 19. Comparative Share Analysis of On-Premise Contact Center Analytics Market,2021-2031(%)
Figure 20. Comparative Share Analysis of Cloud Contact Center Analytics Market,2021-2031(%)
Figure 21. Contact Center Analytics Market,By Industry Vertical,2021(%)
Figure 22. Comparative Share Analysis of Bfsi Contact Center Analytics Market,2021-2031(%)
Figure 23. Comparative Share Analysis of Healthcare Contact Center Analytics Market,2021-2031(%)
Figure 24. Comparative Share Analysis of Retail and E-Commerce Contact Center Analytics Market,2021-2031(%)
Figure 25. Comparative Share Analysis of Government and Education Contact Center Analytics Market,2021-2031(%)
Figure 26. Comparative Share Analysis of IT and Telecom Contact Center Analytics Market,2021-2031(%)
Figure 27. Comparative Share Analysis of Travel and Hospitality Contact Center Analytics Market,2021-2031(%)
Figure 28. Comparative Share Analysis of Others Contact Center Analytics Market,2021-2031(%)
Figure 29. Contact Center Analytics Market by Region,2021
Figure 30. U.S. Contact Center Analytics Market,2021-2031($Million)
Figure 31. Canada Contact Center Analytics Market,2021-2031($Million)
Figure 32. U.K. Contact Center Analytics Market,2021-2031($Million)
Figure 33. Germany Contact Center Analytics Market,2021-2031($Million)
Figure 34. France Contact Center Analytics Market,2021-2031($Million)
Figure 35. Italy Contact Center Analytics Market,2021-2031($Million)
Figure 36. Spain Contact Center Analytics Market,2021-2031($Million)
Figure 37. Rest of Europe Contact Center Analytics Market,2021-2031($Million)
Figure 38. China Contact Center Analytics Market,2021-2031($Million)
Figure 39. Inda Contact Center Analytics Market,2021-2031($Million)
Figure 40. Japan Contact Center Analytics Market,2021-2031($Million)
Figure 41. Australia Contact Center Analytics Market,2021-2031($Million)
Figure 42. South Korea Contact Center Analytics Market,2021-2031($Million)
Figure 43. Rest of Asia-Pacific Contact Center Analytics Market,2021-2031($Million)
Figure 44. Latin America Contact Center Analytics Market,2021-2031($Million)
Figure 45. Middle East Contact Center Analytics Market,2021-2031($Million)
Figure 46. Africa Contact Center Analytics Market,2021-2031($Million)
Figure 47. Top Winning Strategies, by Year
Figure 48. Top Winning Strategies, by Development
Figure 49. Top Winning Strategies, by Company
Figure 50. Product Mapping of Top 10 Players
Figure 51. Competitive Dashboard
Figure 52. Competitive Heatmap of Top 10 Key Players
Figure 53. Oracle Corporation.: Net Sales ,($Million)
Figure 54. Genesys.: Net Sales ,($Million)
Figure 55. Nice Ltd..: Net Sales ,($Million)
Figure 56. Genpact Limiteds.: Net Sales ,($Million)
Figure 57. Mitel Networks Corporation.: Net Sales ,($Million)
Figure 58. SAP.: Net Sales ,($Million)
Figure 59.8X8, Inc..: Net Sales ,($Million)
Figure 60. Callminer.: Net Sales ,($Million)
Figure 61. Avaya Inc..: Net Sales ,($Million)
Figure 62. Talkdesk, Inc..: Net Sales ,($Million)

Executive Summary

According to the report, titled, “Contact Center Analytics Market," the contact center analytics market was valued at $1.3 billion in 2021, and is estimated to reach $8.1 billion by 2031, growing at a CAGR of 20.6% from 2022 to 2031.

Contact center analytics refers to processes and tools that organizations use to gain business performance insights. Management can track and improve various service metrics, including call times, employee performance, efficiency, and customer satisfaction.

The high demand for analytics among contact centers can be attributed to the benefits it offers, such as improved service quality and the ability to monitor service metrics from employee performance, call times, customer satisfaction, and efficiency. Moreover, increase in usage of social media platforms is also one of the major factors that boosts the market growth. However, factors such as implementation time as well as the cost of the system restrain the market growth.

In addition, adoption of cloud computing technologies and integration of artificial intelligence in contact center analytics solutions provide ample growth opportunities for the market growth.

On the basis of deployment, the on-premise segment dominated growth of the contact center analytics market in 2021. On-premise-based solutions are known for better maintenance of servers and continuous system facilitates implementation of contact center analytics solutions. However, the cloud segment is expected to witness highest growth rate during the forecast period. Cloud-based contact center analytics software has low capital expenditure as well as low maintenance requirements and is, therefore, highly preferred by mid-sized financial institutions. Growth in adoption of cloud-based solutions among large and medium-sized enterprises further fuels the growth of the market.

North America dominates the Contact Center Analytics Industry. Growth of the market in this region is attributed to several factors such as increase in digitalization and adoption of contact center analytics tools by end users such as BFSI and retail. Moreover, presence of key players provides ample growth opportunities for the market growth. However, Asia-Pacific is expected to witness the highest growth rate during the Contact Center Analytics Market Forecast period.

The global contact center analytics market was valued at $1,288.4 million in 2021, and is projected to reach $8,137.2 million by 2031, registering a CAGR of 20.6% from 2022 to 2031. The current estimation of 2030 is projected to be higher than pre-COVID-19 estimates. The COVID-19 pandemic has prompted every company and business to shift business operations toward a remote work environment. As a result of the dire situation, companies began to implement contact center analytics tools for better efficiency, customer satisfaction, and improved business agility. For instance, in 2021, during COVID-19, NICE launched a free work-from-home module for its employees to help them cope up with the increased call volumes and minimize rising handle times while staying safe from getting infected.

In addition, increase in demand for contact centers from people seeking help to protect their assets by deferring their loan payments, preferring lower interest rates through mortgage refinancing, increasing their credit card limits, increased the volume of calls registered by call centers. This increase in call volume has created the need for contact center analytics solutions to analyze customer data effectively. Also, the pandemic has spurred contact centers to upgrade their technology with virtual capabilities, which is expected to create an opportunity for the market growth during the forecast period.

Moreover, during the COVID-19 period, the demand for cloud-based solutions increased significantly due to WFH policies. This positively impacted the market growth. Incidentally, during the pandemic, contact center analytics and automation helped eliminate the dependency on staff availability, thus, supporting both remote working and ensuring business resilience.

Key Findings of the Study

  • By Component, in 2021 the solution segment dominated the contact center analytics market size.
  • Depending on deployment, the on-premise generated the highest revenue in 2021 of contact center analytics market share. However, cloud segment is expected to exhibit significant growth during the forecast period.
  • Region wise, the Contact Center Analytics Industry was dominated by North America region. However, Asia-Pacific is expected to witness significant growth in the upcoming years.
  • Some of the key Contact center analytics market industry players profiled in the report include are Cisco, Oracle, Genpact, SAP SE, Five 9, Talkdesk, Inc., Nice Ltd., 8*8 Inc., Avaya Inc. and CallMiner. This study includes market trends, Contact Center Analytics Market Analsysis, and future estimations to determine the imminent investment pockets.

Companies Mentioned

  • Oracle Corporation
  • Genesys
  • Nice Ltd.
  • Genpact Limiteds
  • Mitel Networks Corporation
  • Sap
  • 8X8, Inc.
  • Callminer
  • Avaya Inc.
  • Talkdesk, Inc.

Methodology

The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.

They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.

They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:

  • Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic news articles and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast

Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.

Loading
LOADING...

Related Topics

Related Reports

Contact Center Digitalization Market Size, Share & Trends Analysis Report By Offering (Solution, and Services), By Solution Type, By Services Type, By Deployment Mode, By Organization Size, By Vertical, By Regional Outlook and Forecast, 2024 - 2031 - Product Image

Contact Center Digitalization Market Size, Share & Trends Analysis Report By Offering (Solution, and Services), By Solution Type, By Services Type, By Deployment Mode, By Organization Size, By Vertical, By Regional Outlook and Forecast, 2024 - 2031

  • Report
  • 446 Pages
  • Global
From
Contact Center Analytics Market by Solution, Service, Deployment, Enterprise Size - Global Forecast 2025-2030 - Product Image

Contact Center Analytics Market by Solution, Service, Deployment, Enterprise Size - Global Forecast 2025-2030

  • Report
  • 190 Pages
  • Global
From
Contact Center Analytics Global Market Report 2024 - Product Image

Contact Center Analytics Global Market Report 2024

  • Report
  • 200 Pages
  • Global
From
Cloud-based Contact Center Market by Offering (Software by Engagement Type and Services), Communication Channel (Voice, Digital, and Self-service), Application (Marketing Automation, Helpdesk Management), Vertical and Region - Forecast to 2029 - Product Image

Cloud-based Contact Center Market by Offering (Software by Engagement Type and Services), Communication Channel (Voice, Digital, and Self-service), Application (Marketing Automation, Helpdesk Management), Vertical and Region - Forecast to 2029

  • Report
  • 360 Pages
  • Global
From
Contact Center Analytics Market Report: Trends, Forecast and Competitive Analysis to 2030 - Product Image

Contact Center Analytics Market Report: Trends, Forecast and Competitive Analysis to 2030

  • Report
  • 150 Pages
  • Global
From
Copyright © 2002-2024 Research and Markets. All Rights Reserved.