Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at workable solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend others and the discussion escalates into a battle of wills or a clash of personalities.
Developed by renowned trainer and speaker, Larry Johnson, Constructive Disagreement is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left intact.
Developed by renowned trainer and speaker, Larry Johnson, Constructive Disagreement is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left intact.
Why you should Attend:
You will learn to use tools and techniques that will improve the outcomes of any disagreements you may have with colleagues, subordinates, and even your boss.Areas Covered in the Session:
- Confront tough issues with customers, co-workers, and your boss and still maintain positive relationships with them.
- Keep confronting discussions from escalating into arguments.
- Avoid defensiveness when you are confronted.
- Use a three-step model to identify which issues are worth confronting.
- Negotiate solutions to differences of opinion without giving in or giving out.
- Win a fair hearing for their point of view.
- Focus on problems and solutions, not on blaming others.
Speaker
Larry Johnson , CSP is the co-author of two top-selling books: Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity and Generations Inc. – From Boomers To Linksters – Managing The Friction Between Generations At Work. He’s also written for Huffington Post and has been quoted in the Wall Street Journal and the Harvard Business Review. He has been interviewed on CNN. Larry has written more than 200 published articles on the topic of improving organizational culture.
Who Should Attend
- Anyone who works in an environment where differences of opinions happen.
