Asia Pacific Back-office workforce management Market Forecast to 2028 - COVID-19 Impact and Regional Analysis - by Solution and End User Industry

The back-office workforce management market in Asia Pacific is expected to grow from US$ 839.13 million in 2022 to US$ 1,698.44 million by 2028. It is estimated to grow at a CAGR of 12.5% from 2022 to 2028.

The introduction of cloud computing has made the process of optimizing businesses hassle-free. The Asia Pacific demand for cloud-based workforce management tools is rising as these solutions can be accessed with ease using mobile devices. The self-service capabilities of these solutions help lower the need for manual efforts required to complete labor-intensive jobs. Moreover, as data is not lost when a computer, system, or laptop crash, cloud-based solutions seem highly secure. Real-time data and other enterprise software can be hosted on cloud-based platforms and accessed from any place at any time. Being able to access these solutions from remote locations helps enhance the productivity of managing teams. Also, the teams may use Big Data analysis tools to make smarter, more well-informed decisions. The workforce management solutions use the processed information to make recommendations on how to optimize the operations of workforces. For instance, in June 2022, Verint launched One Workforce based on its cloud platform; the solution utilizes analytics and automation capabilities by benefitting enterprise resources with improved capacity, flexibility, and agility. The platform provides one workforce approach to provide the entire customer engagement across contact centers, back-offices, and branches. These factors help boost the demand for back-office workforce management solutions, thereby driving the market growth during the forecast period.

Market Overview

Asia Pacific is one of the biggest producers and exporters of commodities in the world. India, China, South Asian countries, Indonesia, Japan, and Australia are the major contributors to such huge commodity production volumes. This region is known for the availability of a skilled workforce, supporting the operations of software, cars, food, medicine, cosmetics, machinery, and cloth manufacturing industries, among others. Hence large companies are progressively adopting workforce automation solution to efficiently manage these workforces to streamline their productivity. Therefore, with the growing adoption of automation-based practices, employees are now turning to leveraging self-service technologies that can be accessed from anywhere without major barriers, which is propelling the growth of the market across the region. China estimates the largest market in the Asia Pacific region.

Asia Pacific Back-office workforce management Market Segmentation

The Asia Pacific back-office workforce management market is segmented into solution, end user, and country. Based on solution, the market is segmented into robotic automation process, performance management, back-office optimization, process analytics, and others. The robotic automation process segment held the largest market share in 2022.

• Based on end user, the market is segmented into IT and telecom, BFSI, transportation, retail and E-commerce, government, and others. The IT and telecom segment held the largest market share in 2022.
• Based on country, the market is segmented into China, Japan, India, Australia, South Korea, and Rest of Asia Pacific. The China dominated the market share in 2022.

NICE Ltd.; Open Text Corporation; Verint Systems, Inc.; ActiveOps PLC; Alvaria, Inc.; Calabrio Inc.; Oracle Corporation; Genesys; Intradiem; and Team Software are the leading companies operating in the back-office workforce management market in the Asia Pacific region.