The result of a 7 years research program run by the publisher, this KPI Dictionary complements the already published KPI Compendium, which lists over 20,000 KPI examples. The novelty of the publication is based on the inclusion of more details for each KPI example and the separation of the content in two volumes: volume 1 for examples grouped by Functional Area and volume 2 for KPI examples grouped by Industry.
The work enlists the names and arithmetic rules for more than 3,200 KPIs from different Functional Areas, being a useful tool in the process of understanding, selecting and working with KPIs.
Professionals, practitioners, consultants, researchers, managers and academicians can have in their own library a rich database with the most important elements of key performance indicators: definitions and formulas. They don’t have to look anymore for them through dozens of publications, as The KPI Dictionary brings the most relevant information in these unique book.
The work enlists the names and arithmetic rules for more than 3,200 KPIs from different Functional Areas, being a useful tool in the process of understanding, selecting and working with KPIs.
Professionals, practitioners, consultants, researchers, managers and academicians can have in their own library a rich database with the most important elements of key performance indicators: definitions and formulas. They don’t have to look anymore for them through dozens of publications, as The KPI Dictionary brings the most relevant information in these unique book.
The KPI Dictionary is easy to use and focuses on presenting performance indicators grouped into 16 main functional areas. The KPI taxonomy presented in this dictionary covers different industries such as:
- Accounting
- Corporate Services
- Corporate Social Responsibility
- Finance
- Governance, Compliance and Risk
- HSSE (Health, Safety and Security)
- Human Resources
- Information Technology
- Knowledge and Innovation
- Management
- Marketing and Communications
- Online Presence - eCommerce
- Portfolio and Project Management
- Production and Quality Management
- Sales and Customer Service
- Supply Chain, Procurement, Distribution
Table of Contents
- Introduction
- About the Publisher
- How to use this book
- KPI Taxonomy
- Accounting
- Accounting Systems
- Cash Management
- Control
- Cost Analysis
- Planning and Reporting
- Transactions/AP/AR
- Corporate Services
- Administration/Office Support
- Corporate Travel
- Facilities/Property Management
- Legal Services
- Corporate Social Responsibility
- Finance
- Asset/ Portfolio Management
- Financial stability
- Forecast & Valuation
- Liquidity
- Profitability
- Governance, Compliance and Risk
- Compliance and Audit Management
- Governance
- Risk Management
- Human Resources
- Compensation and Benefits
- Efficiency and Effectiveness
- Recruitment
- Retention
- Service Delivery
- Talent Development
- Workforce
- Working Environment
- HSSE (Health, Safety and Security)
- Environment
- Health
- Safety and Security
- Information Technology
- Application Development
- Data Center
- Enterprise Architecture
- IT - General
- IT - Security
- Network Management
- Service Management
- Knowledge and Innovation
- Innovation
- Knowledge Management
- R & D
- Management
- Marketing and Communications
- Advertising
- Marketing
- Public Relations
- Online Presence- eCommerce
- eCommerce
- Email Marketing
- Online Advertising
- Online Publishing - Weblogs
- Search Engine Optimisation (SEO)
- Web Analytics
- Portfolio and Project Management
- Benefits Realization
- Portfolio Management
- Project Management
- Production & Quality Management
- Maintenance
- Production
- Quality Management
- Sales and Customer Service
- Customer Service
- Sales
- Supply Chain, Procurement, Distribution
- Contract Management
- Inventory Management
- Logistics/Distribution
- Procurement/Purchasing
- Supply Chain Management
- Related publications from The KPI Institute
- Top 25 Reports
- 2013 - 2014 Top Reports
- The Professional Certification Programs
- Certification Programs Infographic 2015
Executive Summary
In many domains of human activity, the use of tools is essential for the achievement of results. Measurement and evaluation make no exception, being equipped with both conceptual and physical tools. Of the first category, at the core of any performance measurement and management system are the key performance indicators (KPIs) used. They provide the important data that is monitored and reported through scorecards or dashboards in an organization.In practice, the terminology used to express them is diverse. the most common expressions are: performance measures, performance indicators, metrics, key performance indicators or key result areas.
Both academic and practitioner literature use interchangeably these terms, oftentimes even within the same organization. This can cause confusion among stakeholders and also affect the way these tools are used in practice. Establishing a common terminology at organizational level brings everyone on the same page and facilitates a consistent approach to KPIs.
