By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Information Technology, the publisher provides a useful resource for novices and experts alike. It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also for improving an existing performance measurement system.
1. Organizations are echo-systems in their own right.
2. Systems thinking provides a much richer context for understanding and improving performance.
3. KPIs should be used primarily for learning.
4. Data accuracy in human administration is an elusive desideratum.
Benefits:
- Add full functionality to the usage of soft and hardware structures
- Efficiently collect and use data in the decision making process
- Adapt to new technology trends
- Learn about the 7 functions of an IT division
1. Organizations are echo-systems in their own right.
2. Systems thinking provides a much richer context for understanding and improving performance.
3. KPIs should be used primarily for learning.
4. Data accuracy in human administration is an elusive desideratum.
Table of Contents
- Introduction
- About the Publisher
- Key Performance Indicators Infographic
- Insight into the Information Technology Functional Area
- How to use this book
- Information Technology KPIs
- Application Development
- Data Center
- Enterprise Architecture
- IT General
- IT Security
- Network Management
- Service Management
- Related publications from The KPI Institute
- Top 25 Reports
- 2013 - 2015 Top Reports
- The Professional Certification Programs
- Certification Programs Infographic 2015
Executive Summary
In many domains of human activity, the use of tools is essential for the achievement of results. Measurement and evaluation make no exception, being equipped with both conceptual and physical tools. Of the first category, at the core of any performance measurement and management system are the key performance indicators (KPIs) used. They provide the important data that is monitored and reported through scorecards or dashboards in an organization.In practice, the terminology used to express them is diverse. The most common expressions are: performance measures, performance indicators, metrics, key performance indicators or key result areas. Both academic and practitioner literature use interchangeably these terms, oftentimes even within the same organization. This can cause confusion among stakeholders and also affect the way these tools are used in practice. Establishing a common terminology at organizational level brings everyone on the same page and facilitates a consistent approach to KPIs.
