The result of a 7 years research program run by the publisher, this KPI Dictionary complements the already published KPI Compendium, which lists over 20,000 KPI examples. The novelty of the publication is based on the inclusion of more details for each KPI example and the separation of the content in two volumes: volume 1 for examples grouped by Functional Area and volume 2 for KPI examples grouped by Industry
The work enlists the names and calculation formulas for more than 4,800 KPIs, which have been documented over the past years, being a useful tool in the process of understanding, selecting and working with KPIs.
Professionals, practitioners, consultants, researchers, managers and academicians can have in their own library a rich database with the most important elements of key performance indicators: definitions and formulas. They don’t have to look anymore for them through dozens of publications, as The KPI Dictionary brings the most relevant information in these unique book.
The KPI Dictionary is easy to use and focuses on presenting performance indicators grouped into 25 main industries.The KPI taxonomy presented in this dictionary covers different industries such as:
- Agriculture
- Arts and Culture
- Construction and Capital Works
- Customs
- Education and Training
- Financial Institutions
- Government - Local
- Government - State/ Federal
- Healthcare
- Hospitality and Tourism
- Infrastructure Operations
- Manufacturing
- Media
- Non-profit/ Non-governmental
- Postal and Courier Services
- Professional Services
- Publishing
- Real Estate/ Property
- Resources
- Retail
- Sport Management
- Sports
- Telecommunications/ Call Center
- Transportation
- Utilities
The work enlists the names and calculation formulas for more than 4,800 KPIs, which have been documented over the past years, being a useful tool in the process of understanding, selecting and working with KPIs.
Professionals, practitioners, consultants, researchers, managers and academicians can have in their own library a rich database with the most important elements of key performance indicators: definitions and formulas. They don’t have to look anymore for them through dozens of publications, as The KPI Dictionary brings the most relevant information in these unique book.
The KPI Dictionary is easy to use and focuses on presenting performance indicators grouped into 25 main industries.The KPI taxonomy presented in this dictionary covers different industries such as:
- Agriculture
- Arts and Culture
- Construction and Capital Works
- Customs
- Education and Training
- Financial Institutions
- Government - Local
- Government - State/ Federal
- Healthcare
- Hospitality and Tourism
- Infrastructure Operations
- Manufacturing
- Media
- Non-profit/ Non-governmental
- Postal and Courier Services
- Professional Services
- Publishing
- Real Estate/ Property
- Resources
- Retail
- Sport Management
- Sports
- Telecommunications/ Call Center
- Transportation
- Utilities
Table of Contents
- Introduction
- About the Publisher
- How to use this book
- KPI Taxonomy
- Agriculture
- Crops
- Forestry and Logging
- Livestock, Hunting and Fishing
- Arts and Culture
- Event Production and Promotion
- Libraries and Archives
- Museums
- Construction & Capital Works
- Civil Engineering
- Construction of Buildings
- Customs
- Border Protection and Enforcement
- Compliance and Risk Management
- Customs Administration
- Immigration and Travel
- Revenue Collection
- Trade Facilitation
- Education & Training
- Academic Education
- Colleges and Universities
- Training and Other Education
- Financial Institutions
- Banking and Credit
- Insurance
- Investments
- Mortgages
- Government - Local
- Budget and Finance
- Community - Quality of Life
- Culture, Recreation and Entertainment
- Economic & Business Affairs
- Environment
- General Local Administration
- Public Safety
- Public Services
- Social Services
- Government - State/Federal
- Agriculture, Fisheries and Forestry
- Education
- Employment and Workplace Relations
- Finance/Treasury
- Foreign Affairs and Trade
- General State Administration
- Healthcare
- Human/Social Services
- Law and Justice
- Military, Security and Defense
- Resources and Energy
- Tourism
- Transportation and Infrastructure
- Healthcare
- Emergency Response/Ambulance Services
- Healthcare Support Services
- Hospitals
- Medical Laboratory
- Medical Practice
- Preventive Healthcare
- Veterinary Medicine
- Hospitality & Tourism
- Food and Beverage Service
- Hotel/Accommodation
- Tour Operator
- Travel Agency
- Infrastructure Operations
- Airports
- Ports
- Railways
- Roads
- Manufacturing
- Media
- Broadcasting (TV and Radio)
- Film and Music
- Social Media
- Non-profit/Non-governmental
- Postal and Courier Services
- Professional Services
- Accounting Services
- Business Consulting
- Engineering
- Legal Practice
- Recruitment/Employment Activities
- Publishing
- Real Estate/Property
- Property Management
- Real Estate Development
- Real Estate Transactions
- Resources
- Coal and Minerals Mining
- Oil and Gas
- Sustainability/Green Energy
- Retail
- Sport Management
- Coaching/Training
- Sport Club Management
- Sport Event Organization
- Sports
- American Football
- Badminton
- Baseball
- Basketball
- Cricket
- Football/Soccer
- Rugby
- Tennis
- Telecommunications/Call Center
- Call Center
- FTTX
- Telecommunications
- Transportation
- Airlines
- Land Transport (Road & Rail)
- Local Public Transport
- Marine Transport/Shipping
- Taxi
- Utilities
- Electricity
- Natural Gas
- Water and Sewage
- Related publications from The KPI Institute
- Top 25 Reports
- 2013 - 2014 Top Reports
- The Professional Certification Programs
- Certification Programs Infographic 2015
Executive Summary
In many domains of human activity, the use of tools is essential for the achievement of results. Measurement and evaluation make no exception, being equipped with both conceptual and physical tools. Of the first category, at the core of any performance measurement and management system are the key performance indicators (KPIs) used. They provide the important data that is monitored and reported through scorecards or dashboards in an organization.In practice, the terminology used to express them is diverse. the most common expressions are: performance measures, performance indicators, metrics, key performance indicators or key result areas.
Both academic and practitioner literature use interchangeably these terms, oftentimes even within the same organization. This can cause confusion among stakeholders and also affect the way these tools are used in practice. Establishing a common terminology at organizational level brings everyone on the same page and facilitates a consistent approach to KPIs.
