Chatbots: Vector Analysis, Competitor Leaderboard & Market Forecasts 2023-2028

The Chatbots research provides a comprehensive assessment of this growing market, which is being disrupted by a wide range of innovative technologies, such as artificial intelligence and machine learning-based language models; evaluating its monetisation potential in several key vertical markets, aligned with strategic recommendations and emerging opportunities for chatbot vendors. Our incisive study provides an in-depth look into market monetisation strategies for market stakeholders, including the following market segmentation:

• Banking & Finance
• eCommerce & Retail
• Healthcare Industry
• Media & Entertainment
• Travel & Hospitality

Key Statistics

• $12bn - Market size in 2023
• $72bn - Market size in 2028
• 470% - 2023 to 2028 market growth
• 2023-2028 - Forecast period

Key Features

Future Chatbots Market Outlook: An in-depth view of the chatbot market ecosystem, chatbot technology, chatbot integration via channel analysis, exploration of key market demand, constraints and challenges. This section also includes a deep dive evaluation into growth and monetisation strategies for key chatbot markets that will aid in future market growth. The five key markets considered in this chapter include:

• Banking & Finance
• eCommerce & Retail
• Healthcare
• Media & Entertainment
• Travel & Hospitality

Chatbot Monetisation Analysis: A thorough evaluation of key strategies to monetise chatbot services and solutions for enterprises, including:

• Branding & Advertising
• Customer Engagement & Retention
• Employee Engagement & Retention
• Employee Recruitment
• Payment Processing

Competitor Leaderboard: Key player capability and capacity assessment for 16 chatbot development vendors, positioning them as either an established leader, leading challenger, or disruptor and challenger. Our Competitor Leaderboard scores these companies on their size of operations in the chatbots space, their extent and breadth of market partnerships, the sophistication of their platforms, and the publisher's view on each company's innovation and future business prospects. The key companies included in the Chatbots Competitor Leaderboard are:

• [24]7.ai
• Aivo
• Artificial Solutions
• Chatfuel
• Conversica
• Google Dialogflow
• Gupshup
• IBM Watson
• Kaleyra
• Kasisto
• Kustomer
• LiveChat
• ManyChat
• Microsoft
• Oracle
• Pandorabots

Benchmark Industry Forecasts: 5-year forecasts are provided for total chatbot retail spend, total advertising spend over chatbots, and total chatbots market value. These forecasts were split into 4 chatbot deployment channels, including chatbot messaging apps, app-based chatbots, web-based chatbots, and RCS chatbots for 8 key global regions and 60 select countries including:

North America:

• Canada, US

Latin America:

• Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay

West Europe:

• Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK

Central & East Europe:

• Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine

Far East & China:

• China, Hong Kong, Japan, South Korea

Indian Subcontinent:

• Bangladesh, India, Nepal, Pakistan

Rest of Asia Pacific:

• Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam

Africa & Middle East:

• Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates

Research Deliverables

• Market Trends & Forecasts PDF Report - A comprehensive analysis of the current market landscape, alongside strategic recommendations and a walk-through of the forecasts.
• Interactive Forecast Excel - Full 5-year forecasts for every available market metric provided in Excel format, with interactive 'What If' and scenario tools.
• harvest Online Data Platform - Access the very latest data in our exclusive online data platform, harvest. All the data from Excel, with frequent updates and a more user-friendly interface.