Operational Efficiencies Gained through CSB are Realized through Increasingly Greater Supply Elasticity and SLA Performance
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This cloud service brokerage market report provides an assessment for the CSB market, including segment definition, advantages/disadvantages, enabling technologies, business models, and assessment of the major industry players.
The report evaluates the market by platform type, deployment type, and industry vertical penetration. It assesses the fundamentals of the cloud service brokerage model along with its potential benefits, enabling technologies, business models, major industry players, and the future outlook of the market through 2028.
Select Report Findings
- North America will lead the overall market through 2028
- The Telecom and IT industry will hold the highest market share
- The SaaS business model will achieve the greatest market share
- The overall global market is poised to reach $27.4 billion by 2028
Cloud services have already caused a major transformation in technologies and a shift in business operations focus that has affected everything from ERP to data center planning. One of the crucial aspects of the next phases in the evolution of cloud services will be the extent to which various players can deal with the anticipated scope of many supplier/customer relationships and associated scale of data exchange and transactions.
The industry has evolved from in-app authorization to standard interfaces/procedures to centralized abstraction and now to Cloud Service Brokers (CSB). The fundamental CSB functions are to aggregate, simplify, secure, and integrate data, communications, and commerce between vendors. These functions are often referred to as Cloud Intermediation services and include both technical and business process mediation on a cloud-to-cloud basis.
We see AI technologies performing assigned network tasks and machine learning-based dynamic operations without interrupting user experience. Users are able to access networks via virtual applications regardless of the devices they use, enabling management of network configuration and other functions. The CSB model transforms network management functions into intelligent and responsive automation and optimization procedures.
Table of Contents
1. Executive Summary
2. Introduction
2.1 The Cloud Service Brokerage Function
2.1.1 CSB Functions
2.1.2 CSB Advantages
2.1.2.1 Ease of Use
2.1.2.2 New Services
2.1.2.3 Comparison Shopping
2.1.2.4 Cloud Bartering
2.1.2.5 Easy-to-Understand SLA
2.1.2.6 Brokerage
2.1.2.7 Simplified Deployment
2.1.2.8 Better Interface
2.1.2.9 Lower Cost
2.1.2.10 Support and Troubleshooting
2.2 CSB System Architecture
2.3 Growth Drivers Analysis
2.3.1 Ease of Use
2.3.2 Finding New Services
2.3.3 Comparison Shopping
2.3.4 Cloud Bartering
2.3.5 Easy-to-Understand SLA
2.3.6 Brokerage
2.3.7 Simplified Deployment
2.3.8 Better Interface
2.3.9 Lower Cost
2.3.10 Support and Troubleshooting
2.4 Market Challenge Analysis
2.4.1 Interoperability
2.4.2 Automation
2.4.3 Marketplace
2.4.4 Commoditization
2.4.5 Federated Clouds
2.5 Cloud Brokers' Role
2.5.1 Service Oriented Architecture
2.5.2 Basic Cloud Service Brokerage
2.6 Cloud Service Brokerage Workflow
2.6.1 Service Engineering Phase
2.6.2 Service Onboarding Phase
2.6.3 Service Evolution Phase
2.7 CSB Services
2.7.1 Cloud Aggregation
2.7.2 Cloud Arbitrage
2.7.3 Cloud Service Intermediation
2.8 Cloud Computing Investment
2.9 CSB Recent Development and Trend
2.9.1 Shaping Business Model
2.9.2 SaaS Brokerage for Telecom Companies
2.9.3 IaaS Brokerage for Enterprises
2.9.4 The Unified Cloud Brokerage Model
2.9.5 SaaS and IaaS Potential Interchange
3. Technology and Application Analysis
3.1 CSB Deployment Types
3.1.1 Internal CSBs
3.1.1.1 The Business Case for an Internal CSB role
3.1.1.1.1 The Evolution of Hybrid IT
3.1.1.1.2 Multiple Clouds, Multiple Challenges
3.1.1.1.3 SaaS Sprawl
3.1.1.1.4 IT as a Service
3.1.2 External CSBs
3.1.2.1 The Business Case for External CSB Role
3.1.2.1.1 Telecommunications Service Providers
3.1.2.1.2 IT Distributors and Service Providers
3.1.2.1.3 Technology Providers
3.2 CSB Business Models
3.2.1 Software as a Service
3.2.1.1 SaaS Show Case
3.2.1.1.1 Microsoft Office Live
3.2.1.1.1.1 Office Live Workspace
3.2.1.1.1.2 Office Live Small Business
3.2.1.1.2 Google Apps
3.2.1.1.2.1 Advantages of Google Apps
3.2.1.1.2.2 Custom-Domain
3.2.1.1.2.3 Wide Set of Tools
3.2.1.1.2.4 Security
3.2.1.1.2.5 Collaboration
3.2.1.1.2.6 Publishing
3.2.1.1.2.7 Disadvantage of Google Apps
3.2.2 Platform as a Service
3.2.2.1 PaaS Show Case
3.2.2.1.1 Windows Azure Platform
3.2.2.1.1.1 Components of Windows Azure
3.2.2.1.1.2 Windows Azure
3.2.2.1.1.3 SQL Azure
3.2.2.1.1.4 Advantages of SQL Azure
3.2.2.1.1.5 Easy Deployment
3.2.2.1.1.6 Highly Manageable
3.2.2.1.1.7 Replication
3.2.2.1.1.8 AppFabric
3.2.2.2 SaaS/PaaS Show Case
3.2.2.2.1 SalesForce.com
3.2.2.2.1.1 Customization
3.2.2.2.1.2 Rich Web Services API
3.2.2.2.2 Force.com Platform
3.2.2.2.2.1 Force Data Persistency Layer
3.2.2.2.2.2 Platform Data Security
3.2.2.2.3 Google AppEngine
3.2.3 Infrastructure as a Service
3.2.3.1 IaaS Show Case
3.2.3.1.1 Amazon Web Services
3.2.3.1.1.1 Amazon EC2
3.2.3.1.1.2 Amazon S3
3.2.3.1.1.3 Amazon CloudFront
3.2.3.1.1.4 Amazon SimpleDB
3.2.3.1.1.5 Amazon SQS
3.2.3.1.1.6 Amazon VPC
3.2.3.1.2 VMware vCloud
3.2.3.1.2.1 vCloud Express
3.3 Cloud Deployment Strategies
3.3.1 Public Cloud
3.3.2 Private Cloud
3.3.2.1 On-premise Private Cloud
3.3.2.2 Externally hosted Private Cloud
3.3.3 Hybrid Cloud
3.3.4 Community cloud
3.4 Enabling Technologies
3.4.1 Infrastructure Scaling
3.4.2 Virtualization
3.4.3 Virtual Machine Migration
3.4.4 Equipment Power State Adjustment
3.5 CSB Service Elements
3.5.1 Service Cataloging / Ordering / Billing
3.5.1.1 Demand on Cloud Service Catalogs
3.5.1.2 Advantages of Cloud Service Catalog
3.5.1.2.1 Cataloging Services
3.5.1.2.2 Ordering Platform
3.5.1.2.3 Demand Management Platform
3.5.1.3 Infrastructure Capabilities vs. Business Requirements
3.5.1.4 Cloud Service Catalog Design Guidelines
3.5.1.5 Order / Billing Management System
3.5.2 Data Analytics / Data-as-a-Service
3.5.2.1 Functional Elements of a DAaaS Solution
3.5.2.1.1 Storage
3.5.2.1.2 Processing
3.5.2.1.3 Analytics
3.5.2.1.4 Analytic Apps
3.5.2.1.5 Visualization / Reporting
3.5.2.1.6 App Store
3.5.2.2 Challenges
3.5.2.2.1 Information Lifecycle Management
3.5.2.2.2 Data Model Diversity
3.5.2.2.3 Analytic Knowledge
3.5.2.2.4 Data Volume
3.5.2.2.5 Real-time Analytics
3.5.2.2.6 Security
3.5.2.2.7 Privacy
3.5.2.3 Demand
3.5.3 Security/Secure SaaS
3.5.3.1 Demand for SaaS Security
3.5.3.1.1 Government Demand
3.5.3.2 Growth Drivers
3.5.3.2.1 Growing Cyber-attacks
3.5.3.2.2 Sophisticated Threats
3.5.3.2.3 Government Security Requirements
3.5.3.3 Challenges
3.5.3.3.1 Identity Management
3.5.3.3.2 Weak Cloud Security Standards
3.5.3.3.3 Secrecy
3.5.3.3.4 Risks of Cloud Access Anywhere Capability
3.5.3.4 Cloud Security Brokerage
3.5.4 Low-Cost Computing
3.5.4.1 Demand for Low Cost Computing
3.5.4.2 Challenges for Low Cost Computing
3.5.4.2.1 In-Efficient Cost of On-Demand Computing Services
3.5.4.2.2 Resource Capacity Reservation
3.5.4.3 Low Cost Computing through Cloud Service Brokerage
3.5.4.3.1 Better Usage Options
3.5.4.3.2 Partial Usage
3.5.4.3.3 Volume Services
3.5.4.4 Cloud Management
3.5.4.4.1 Cloud Broker Platform
3.5.4.4.2 Cloud Marketplace
3.5.4.5 Resource Contention Management
3.5.4.5.1 Computing Resources
3.5.4.5.2 Networking Resources
3.5.4.5.3 Storage Resources
3.5.4.5.4 Power Resources
3.5.4.5.5 Resource Demand Profiling
3.5.4.5.6 Cases for Web Applications Demand Profiling
3.5.4.5.7 Resource Utilization Estimation
3.5.4.6 Service Management
3.5.4.7 Mobility
4. Company Analysis
4.1 AppDirect
4.2 Appirio
4.3 AWS (Amazon)
4.4 BlueWolf
4.5 Capgemini SA
4.6 CloudMore
4.7 Clouditalia
4.8 Cloud Compare
4.9 Dell Inc.
4.10 Gravitant
4.11 Green Cloud Technologies
4.12 Infosys
4.13 Issal
4.14 IBM
4.15 Jamcracker
4.16 Liaison Technologies
4.17 Nephos Networks
4.18 Nephos Technologies
4.19 Nuvotera
4.20 SoftChoice Cloud
4.21 Verio
4.22 Virtacore
4.23 Accenture PLC
4.24 ActivePlatform
4.25 BMC Software Inc.
4.26 BT Wholesale
4.27 Fujitsu
4.28 HPE
4.29 Microsoft
4.30 NEC Corporation
4.31 VMware
4.32 ALSO Holding AG
4.33 Arrow Electronics
4.34 Atos SE
4.35 BitTitan
4.36 Cloud Connect Sdn. Bhd.
4.37 Apptio Inc. (Cloudability)
4.38 CloudBroker GmBH
4.39 CloudFX
4.40 CloudSME
4.41 Cognizant
4.42 Doublehorn
4.43 DXC Technology
4.44 Eshgro
4.45 Flexera
4.46 InContinuum Software
4.47 iPortalis
4.48 NTT Data
4.49 OpenText Corporation
4.50 Oracle Corporation
4.51 Pax8
4.52 Proximitum
4.53 Shivaami
4.54 Tata Consultancy Services
4.55 Tech Mahindra Limited
4.56 Wipro Limited
5. Market Analysis and Forecasts 2023 - 2028
5.1 Global Cloud Service Brokerage Market 2023 - 2028
5.1.1 Global Cloud Service Brokerage Market
5.1.2 Global Cloud Service Brokerage Market by Service Type
5.1.3 Global Cloud Service Brokerage Market by Business Model Type
5.1.4 Global Cloud Service Brokerage by Platform Type
5.1.5 Global Cloud Service Brokerage Market by Deployment Type
5.1.6 Global Cloud Service Brokerage Market by Enterprise Type
5.1.7 Global Cloud Service Brokerage Market by Industry Vertical
5.1.8 Global Cloud Service Brokerage Market by Region
5.1.8.1 North America Cloud Service Brokerage Market by Country
5.1.8.2 Europe Cloud Service Brokerage Market by Country
5.1.8.3 APAC Cloud Service Brokerage Market by Country
5.1.8.4 Latin America Cloud Service Brokerage Market by Country
5.1.8.5 MEA Cloud Service Brokerage Market by Country
5.2 Regional Cloud Service Brokerage Market 2023 - 2028
5.2.1 North America Cloud Service Brokerage Market: Service, Business Model, Platform, Deployment, Enterprises, and Industry Vertical
5.2.2 Europe Cloud Service Brokerage Market: Service, Business Model, Platform, Deployment, Enterprises, and Industry Vertical
5.2.3 APAC Cloud Service Brokerage Market: Service, Business Model, Platform, Deployment, Enterprises, and Industry Vertical
5.2.4 Latin America Cloud Service Brokerage Market: Service, Business Model, Platform, Deployment, Enterprises, and Industry Vertical
5.2.5 MEA Cloud Service Brokerage Market: Service, Business Model, Platform, Deployment, Enterprises, and Industry Vertical
6. Conclusions and Recommendations
List of Figures
Figure 1: CSB Function Model
Figure 2: CSB System Architecture
Figure 3: Basic Service Oriented Architecture
Figure 4: Basic Cloud Service Brokerage
Figure 5: Cloud Service Brokerage Workflow
Figure 6: Global Cloud Computing Investment
Figure 7: Cloud Installed Workload by Service Type (SaaS, IaaS, Paas)
Figure 8: Automated Service Provisioning
Figure 9: NEC vMVNO Architecture
Figure 10: NEC vEPC Architecture
Figure 11: NEC vCPE Architecture
Figure 12: NEC vHSS Architecture
Figure 13: VMware vCloud NFV Architecture
Figure 14: ALSO Cloud Service Ecosystem
Figure 15: CloudBroker Product
Figure 16: CloudBroker Platform Architecture
Figure 17: CloudFX Platform
Figure 18: CloudBroker Single Platform
Figure 19: Enterprise Cloud Initiative Survey
Figure 20: CloudController Ecosystem
Figure 21: Wipro Cloud Service Diagram
Figure 22: Global Cloud Service Brokerage Market 2023 - 2028
Figure 23: Global Cloud Service Brokerage Market by Service Type 2023 - 2028
Figure 24: Global Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Figure 25: Global Cloud Service Brokerage by Platform Type 2023 - 2028
Figure 26: Global Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Figure 27: Global Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Figure 28: Global Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Figure 29: Global Cloud Service Brokerage Market by Region 2023 - 2028
Figure 30: North America Cloud Service Brokerage Market by Country 2023 - 2028
Figure 31: Europe Cloud Service Brokerage Market by Country 2023 - 2028
Figure 32: APAC Cloud Service Brokerage Market by Country 2023 - 2028
Figure 33: Latin America Cloud Service Brokerage Market by Country 2023 - 2028
Figure 34: MEA Cloud Service Brokerage Market by Country 2023 - 2028
Figure 35: North America Cloud Service Brokerage Market by Service Type 2023 - 2028
Figure 36: North America Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Figure 37: North America Cloud Service Brokerage by Platform Type 2023 - 2028
Figure 38: North America Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Figure 39: North America Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Figure 40: North America Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Figure 41: Europe Cloud Service Brokerage Market by Service Type 2023 - 2028
Figure 42: Europe Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Figure 43: Europe Cloud Service Brokerage by Platform Type 2023 - 2028
Figure 44: Europe Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Figure 45: Europe Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Figure 46: Europe Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Figure 47: APAC Cloud Service Brokerage Market by Service Type 2023 - 2028
Figure 48: APAC Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Figure 49: APAC Cloud Service Brokerage by Platform Type 2023 - 2028
Figure 50: APAC Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Figure 51: APAC Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Figure 52: APAC Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Figure 53: Latin America Cloud Service Brokerage Market by Service Type 2023 - 2028
Figure 54: Latin America Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Figure 55: Latin America Cloud Service Brokerage by Platform Type 2023 - 2028
Figure 56: Latin America Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Figure 57: Latin America Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Figure 58: Latin America Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Figure 59: MEA Cloud Service Brokerage Market by Service Type 2023 - 2028
Figure 60: MEA Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Figure 61: MEA Cloud Service Brokerage by Platform Type 2023 - 2028
Figure 62: MEA Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Figure 63: MEA Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Figure 64: MEA Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
List of Tables
Table 1: SLM Events
Table 2: Cloud Installed Workload by Service Type (SaaS, IaaS, Paas)
Table 3: Cloud Service Catalog Development Framework
Table 4: AppDirect SWOT Analysis
Table 5: Appirio SWOT Analysis
Table 6: AWS SWOT Analysis
Table 7: BlueWolf SWOT Analysis
Table 8: Capgemini SWOT Analysis
Table 9: CloudMore SWOT Analysis
Table 10: Clouditalia SWOT Analysis
Table 11: Cloud Compare SWOT Analysis
Table 12: Dell SWOT Analysis
Table 13: Gravitant SWOT Analysis
Table 14: Green Cloud SWOT Analysis
Table 15: Infosys SWOT Analysis
Table 16: Issal SWOT Analysis
Table 17: IBM SWOT Analysis
Table 18: Jamcracker SWOT Analysis
Table 19: Liaison SWOT Analysis
Table 20: Nephos Network SWOT Analysis
Table 21: Nephos Technologies SWOT Analysis
Table 22: Nuvotera SWOT Analysis
Table 23: SaaSMax SWOT Analysis
Table 24: Softchoice SWOT Analysis
Table 25: Verio SWOT Analysis
Table 26: VirtaCore SWOT Analysis
Table 27: Global Cloud Service Brokerage Market by Service Type 2023 - 2028
Table 28: Global Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Table 29: Global Cloud Service Brokerage by Platform Type 2023 - 2028
Table 30: Global Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Table 31: Global Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Table 32: Global Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Table 33: Global Cloud Service Brokerage Market by Region 2023 - 2028
Table 34: North America Cloud Service Brokerage Market by Country 2023 - 2028
Table 35: Europe Cloud Service Brokerage Market by Country 2023 - 2028
Table 36: APAC Cloud Service Brokerage Market by Country 2023 - 2028
Table 37: Latin America Cloud Service Brokerage Market by Country 2023 - 2028
Table 38: MEA Cloud Service Brokerage Market by Country 2023 - 2028
Table 39: North America Cloud Service Brokerage Market by Service Type 2023 - 2028
Table 40: North America Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Table 41: North America Cloud Service Brokerage by Platform Type 2023 - 2028
Table 42: North America Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Table 43: North America Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Table 44: North America Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Table 45: Europe Cloud Service Brokerage Market by Service Type 2023 - 2028
Table 46: Europe Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Table 47: Europe Cloud Service Brokerage by Platform Type 2023 - 2028
Table 48: Europe Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Table 49: Europe Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Table 50: Europe Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Table 51: APAC Cloud Service Brokerage Market by Service Type 2023 - 2028
Table 52: APAC Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Table 53: APAC Cloud Service Brokerage by Platform Type 2023 - 2028
Table 54: APAC Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Table 55: APAC Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Table 56: APAC Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Table 57: Latin America Cloud Service Brokerage Market by Service Type 2023 - 2028
Table 58: Latin America Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Table 59: Latin America Cloud Service Brokerage by Platform Type 2023 - 2028
Table 60: Latin America Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Table 61: Latin America Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Table 62: Latin America Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Table 63: MEA Cloud Service Brokerage Market by Service Type 2023 - 2028
Table 64: MEA Cloud Service Brokerage Market by Business Model Type 2023 - 2028
Table 65: MEA Cloud Service Brokerage by Platform Type 2023 - 2028
Table 66: MEA Cloud Service Brokerage Market by Deployment Type 2023 - 2028
Table 67: MEA Cloud Service Brokerage Market by Enterprise Type 2023 - 2028
Table 68: MEA Cloud Service Brokerage Market by Industry Vertical 2023 - 2028
Companies Mentioned
- Accenture PLC
- ActivePlatform
- ALSO Holding AG
- AppDirect
- Appirio
- Apptio Inc. (Cloudability)
- Arrow Electronics
- Atos SE
- AWS (Amazon)
- BitTitan
- BlueWolf
- BMC Software Inc.
- BT Wholesale
- Capgemini SA
- Cloud Compare
- Cloud Connect Sdn. Bhd.
- CloudBroker GmBH
- CloudFX
- Clouditalia
- CloudMore
- CloudSME
- Cognizant
- Dell Inc.
- Doublehorn
- DXC Technology
- Eshgro
- Flexera
- Fujitsu
- Gravitant
- Green Cloud Technologies
- HPE
- IBM
- InContinuum Software
- Infosys
- iPortalis
- Issal
- Jamcracker
- Liaison Technologies
- Microsoft
- NEC Corporation
- Nephos Networks
- Nephos Technologies
- NTT Data
- Nuvotera
- OpenText Corporation
- Oracle Corporation
- Pax8
- Proximitum
- Shivaami
- SoftChoice Cloud
- Tata Consultancy Services
- Tech Mahindra Limited
- Verio
- Virtacore
- VMware
- Wipro Limited
Methodology
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