1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
2 Group of Eight (G8) BPO Services
2.1. Industry Outlook
3 BPO Services in Canada
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in France
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in Germany
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 BPO Services in Italy
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis
10 Macroeconomic Indicators
10.1. Country data
11 BPO Services in Japan
11.1. Market Overview
11.2. Market Data
11.3. Market Segmentation
11.4. Market outlook
11.5. Five forces analysis
12 Macroeconomic Indicators
12.1. Country data
13 BPO Services in Russia
13.1. Market Overview
13.2. Market Data
13.3. Market Segmentation
13.4. Market outlook
13.5. Five forces analysis
14 Macroeconomic Indicators
14.1. Country data
15 BPO Services in The United Kingdom
15.1. Market Overview
15.2. Market Data
15.3. Market Segmentation
15.4. Market outlook
15.5. Five forces analysis
16 Macroeconomic Indicators
16.1. Country data
17 BPO Services in The United States
17.1. Market Overview
17.2. Market Data
17.3. Market Segmentation
17.4. Market outlook
17.5. Five forces analysis
18 Macroeconomic Indicators
18.1. Country data
19 Company Profiles
19.1. Accenture plc
19.2. Infosys Limited
19.3. CGI Group Inc.
19.4. HCL Technologies Limited
19.5. Capgemini SE
19.6. Bertelsmann SE & Co. KGaA
19.7. TMF Group B.V.
19.8. ISS AS
19.9. NCR Corp
19.10. Persol Holdings Co Ltd
19.11. Teleperformance SE
19.12. BDO Unicon AO
19.13. Capita plc
19.14. Cognizant Technology Solutions Corp
19.15. TD SYNNEX Corporation
20 Appendix
20.1. Methodology
20.2. About the Publisher
List of Tables
Table 1: G8 bpo services industry, revenue($m), 2018-27
Table 2: G8 bpo services industry, revenue by country ($m), 2018-22
Table 3: G8 bpo services industry forecast, revenue by country ($m), 2022-27
Table 4: Canada BPO services market value: $ million, 2017-22
Table 5: Canada BPO services market category segmentation: % share, by value, 2017-2022
Table 6: Canada BPO services market category segmentation: $ million, 2017-2022
Table 7: Canada BPO services market geography segmentation: $ million, 2022
Table 8: Canada BPO services market value forecast: $ million, 2022-27
Table 9: Canada size of population (million), 2018-22
Table 10: Canada gdp (constant 2005 prices, $ billion), 2018-22
Table 11: Canada gdp (current prices, $ billion), 2018-22
Table 12: Canada inflation, 2018-22
Table 13: Canada consumer price index (absolute), 2018-22
Table 14: Canada exchange rate, 2018-22
Table 15: France BPO services market value: $ million, 2017-22
Table 16: France BPO services market category segmentation: % share, by value, 2017-2022
Table 17: France BPO services market category segmentation: $ million, 2017-2022
Table 18: France BPO services market geography segmentation: $ million, 2022
Table 19: France BPO services market value forecast: $ million, 2022-27
Table 20: France size of population (million), 2018-22
Table 21: France gdp (constant 2005 prices, $ billion), 2018-22
Table 22: France gdp (current prices, $ billion), 2018-22
Table 23: France inflation, 2018-22
Table 24: France consumer price index (absolute), 2018-22
Table 25: France exchange rate, 2018-22
Table 26: Germany BPO services market value: $ million, 2017-22
Table 27: Germany BPO services market category segmentation: % share, by value, 2017-2022
Table 28: Germany BPO services market category segmentation: $ million, 2017-2022
Table 29: Germany BPO services market geography segmentation: $ million, 2022
Table 30: Germany BPO services market value forecast: $ million, 2022-27
Table 31: Germany size of population (million), 2018-22
Table 32: Germany gdp (constant 2005 prices, $ billion), 2018-22
Table 33: Germany gdp (current prices, $ billion), 2018-22
Table 34: Germany inflation, 2018-22
Table 35: Germany consumer price index (absolute), 2018-22
Table 36: Germany exchange rate, 2018-22
Table 37: Italy BPO services market value: $ million, 2017-22
Table 38: Italy BPO services market category segmentation: % share, by value, 2017-2022
Table 39: Italy BPO services market category segmentation: $ million, 2017-2022
Table 40: Italy BPO services market geography segmentation: $ million, 2022
Table 41: Italy BPO services market value forecast: $ million, 2022-27
Table 42: Italy size of population (million), 2018-22
Table 43: Italy gdp (constant 2005 prices, $ billion), 2018-22
Table 44: Italy gdp (current prices, $ billion), 2018-22
Table 45: Italy inflation, 2018-22
Table 46: Italy consumer price index (absolute), 2018-22
Table 47: Italy exchange rate, 2018-22
Table 48: Japan BPO services market value: $ million, 2017-22
Table 49: Japan BPO services market category segmentation: % share, by value, 2017-2022
Table 50: Japan BPO services market category segmentation: $ million, 2017-2022
Table 51: Japan BPO services market geography segmentation: $ million, 2022
Table 52: Japan BPO services market value forecast: $ million, 2022-27
Table 53: Japan size of population (million), 2018-22
Table 54: Japan gdp (constant 2005 prices, $ billion), 2018-22
Table 55: Japan gdp (current prices, $ billion), 2018-22
Table 56: Japan inflation, 2018-22
Table 57: Japan consumer price index (absolute), 2018-22
Table 58: Japan exchange rate, 2018-22
Table 59: Russia BPO services market value: $ million, 2017-22
Table 60: Russia BPO services market category segmentation: % share, by value, 2017-2022
Table 61: Russia BPO services market category segmentation: $ million, 2017-2022
Table 62: Russia BPO services market geography segmentation: $ million, 2022
Table 63: Russia BPO services market value forecast: $ million, 2022-27
Table 64: Russia size of population (million), 2018-22
Table 65: Russia gdp (constant 2005 prices, $ billion), 2018-22
Table 66: Russia gdp (current prices, $ billion), 2018-22
Table 67: Russia inflation, 2018-22
Table 68: Russia consumer price index (absolute), 2018-22
Table 69: Russia exchange rate, 2018-22
Table 70: United Kingdom BPO services market value: $ million, 2017-22
Table 71: United Kingdom BPO services market category segmentation: % share, by value, 2017-2022
Table 72: United Kingdom BPO services market category segmentation: $ million, 2017-2022
Table 73: United Kingdom BPO services market geography segmentation: $ million, 2022
Table 74: United Kingdom BPO services market value forecast: $ million, 2022-27
Table 75: United Kingdom size of population (million), 2018-22
Table 76: United Kingdom gdp (constant 2005 prices, $ billion), 2018-22
Table 77: United Kingdom gdp (current prices, $ billion), 2018-22
Table 78: United Kingdom inflation, 2018-22
Table 79: United Kingdom consumer price index (absolute), 2018-22
Table 80: United Kingdom exchange rate, 2018-22
Table 81: United States BPO services market value: $ million, 2017-22
Table 82: United States BPO services market category segmentation: % share, by value, 2017-2022
Table 83: United States BPO services market category segmentation: $ million, 2017-2022
Table 84: United States BPO services market geography segmentation: $ million, 2022
Table 85: United States BPO services market value forecast: $ million, 2022-27
Table 86: United States size of population (million), 2018-22
Table 87: United States gdp (constant 2005 prices, $ billion), 2018-22
Table 88: United States gdp (current prices, $ billion), 2018-22
Table 89: United States inflation, 2018-22
Table 90: United States consumer price index (absolute), 2018-22
Table 91: United States exchange rate, 2018-22
Table 92: Accenture plc: key facts
Table 93: Accenture plc: Annual Financial Ratios
Table 94: Accenture plc: Key Employees
Table 95: Accenture plc: Key Employees Continued
Table 96: Accenture plc: Key Employees Continued
Table 97: Accenture plc: Key Employees Continued
Table 98: Infosys Limited: key facts
Table 99: Infosys Limited: Annual Financial Ratios
Table 100: Infosys Limited: Key Employees
Table 101: Infosys Limited: Key Employees Continued
Table 102: CGI Group Inc.: key facts
Table 103: CGI Group Inc.: Annual Financial Ratios
Table 104: CGI Group Inc.: Key Employees
Table 105: CGI Group Inc.: Key Employees Continued
List of Figures
Figure 1: G8 bpo services industry, revenue($m), 2018-27
Figure 2: G8 BPO Services industry, revenue by country (%), 2022
Figure 3: G8 bpo services industry, revenue by country ($m), 2018-22
Figure 4: G8 bpo services industry forecast, revenue by country ($m), 2022-27
Figure 5: Canada BPO services market value: $ million, 2017-22
Figure 6: Canada BPO services market category segmentation: $ million, 2017-2022
Figure 7: Canada BPO services market geography segmentation: % share, by value, 2022
Figure 8: Canada BPO services market value forecast: $ million, 2022-27
Figure 9: Forces driving competition in the BPO services market in Canada, 2022
Figure 10: Drivers of buyer power in the BPO services market in Canada, 2022
Figure 11: Drivers of supplier power in the BPO services market in Canada, 2022
Figure 12: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2022
Figure 13: Factors influencing the threat of substitutes in the BPO services market in Canada, 2022
Figure 14: Drivers of degree of rivalry in the BPO services market in Canada, 2022
Figure 15: France BPO services market value: $ million, 2017-22
Figure 16: France BPO services market category segmentation: $ million, 2017-2022
Figure 17: France BPO services market geography segmentation: % share, by value, 2022
Figure 18: France BPO services market value forecast: $ million, 2022-27
Figure 19: Forces driving competition in the BPO services market in France, 2022
Figure 20: Drivers of buyer power in the BPO services market in France, 2022
Figure 21: Drivers of supplier power in the BPO services market in France, 2022
Figure 22: Factors influencing the likelihood of new entrants in the BPO services market in France, 2022
Figure 23: Factors influencing the threat of substitutes in the BPO services market in France, 2022
Figure 24: Drivers of degree of rivalry in the BPO services market in France, 2022
Figure 25: Germany BPO services market value: $ million, 2017-22
Figure 26: Germany BPO services market category segmentation: $ million, 2017-2022
Figure 27: Germany BPO services market geography segmentation: % share, by value, 2022
Figure 28: Germany BPO services market value forecast: $ million, 2022-27
Figure 29: Forces driving competition in the BPO services market in Germany, 2022
Figure 30: Drivers of buyer power in the BPO services market in Germany, 2022
Figure 31: Drivers of supplier power in the BPO services market in Germany, 2022
Figure 32: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2022
Figure 33: Factors influencing the threat of substitutes in the BPO services market in Germany, 2022
Figure 34: Drivers of degree of rivalry in the BPO services market in Germany, 2022
Figure 35: Italy BPO services market value: $ million, 2017-22
Figure 36: Italy BPO services market category segmentation: $ million, 2017-2022
Figure 37: Italy BPO services market geography segmentation: % share, by value, 2022
Figure 38: Italy BPO services market value forecast: $ million, 2022-27
Figure 39: Forces driving competition in the BPO services market in Italy, 2022
Figure 40: Drivers of buyer power in the BPO services market in Italy, 2022
Figure 41: Drivers of supplier power in the BPO services market in Italy, 2022
Figure 42: Factors influencing the likelihood of new entrants in the BPO services market in Italy, 2022
Figure 43: Factors influencing the threat of substitutes in the BPO services market in Italy, 2022
Figure 44: Drivers of degree of rivalry in the BPO services market in Italy, 2022
Figure 45: Japan BPO services market value: $ million, 2017-22
Figure 46: Japan BPO services market category segmentation: $ million, 2017-2022
Figure 47: Japan BPO services market geography segmentation: % share, by value, 2022
Figure 48: Japan BPO services market value forecast: $ million, 2022-27
Figure 49: Forces driving competition in the BPO services market in Japan, 2022
Figure 50: Drivers of buyer power in the BPO services market in Japan, 2022
Figure 51: Drivers of supplier power in the BPO services market in Japan, 2022
Figure 52: Factors influencing the likelihood of new entrants in the BPO services market in Japan, 2022
Figure 53: Factors influencing the threat of substitutes in the BPO services market in Japan, 2022
Figure 54: Drivers of degree of rivalry in the BPO services market in Japan, 2022
Figure 55: Russia BPO services market value: $ million, 2017-22
Figure 56: Russia BPO services market category segmentation: $ million, 2017-2022
Figure 57: Russia BPO services market geography segmentation: % share, by value, 2022
Figure 58: Russia BPO services market value forecast: $ million, 2022-27
Figure 59: Forces driving competition in the BPO services market in Russia, 2022
Figure 60: Drivers of buyer power in the BPO services market in Russia, 2022
Figure 61: Drivers of supplier power in the BPO services market in Russia, 2022
Figure 62: Factors influencing the likelihood of new entrants in the BPO services market in Russia, 2022
Figure 63: Factors influencing the threat of substitutes in the BPO services market in Russia, 2022
Figure 64: Drivers of degree of rivalry in the BPO services market in Russia, 2022
Figure 65: United Kingdom BPO services market value: $ million, 2017-22
Figure 66: United Kingdom BPO services market category segmentation: $ million, 2017-2022
Figure 67: United Kingdom BPO services market geography segmentation: % share, by value, 2022
Figure 68: United Kingdom BPO services market value forecast: $ million, 2022-27
Figure 69: Forces driving competition in the BPO services market in the United Kingdom, 2022
Figure 70: Drivers of buyer power in the BPO services market in the United Kingdom, 2022
Figure 71: Drivers of supplier power in the BPO services market in the United Kingdom, 2022
Figure 72: Factors influencing the likelihood of new entrants in the BPO services market in the United Kingdom, 2022
Figure 73: Factors influencing the threat of substitutes in the BPO services market in the United Kingdom, 2022
Figure 74: Drivers of degree of rivalry in the BPO services market in the United Kingdom, 2022
Figure 75: United States BPO services market value: $ million, 2017-22
Figure 76: United States BPO services market category segmentation: $ million, 2017-2022
Figure 77: United States BPO services market geography segmentation: % share, by value, 2022
Figure 78: United States BPO services market value forecast: $ million, 2022-27
Figure 79: Forces driving competition in the BPO services market in the United States, 2022
Figure 80: Drivers of buyer power in the BPO services market in the United States, 2022
Figure 81: Drivers of supplier power in the BPO services market in the United States, 2022
Figure 82: Factors influencing the likelihood of new entrants in the BPO services market in the United States, 2022
Figure 83: Factors influencing the threat of substitutes in the BPO services market in the United States, 2022
Figure 84: Drivers of degree of rivalry in the BPO services market in the United States, 2022
