The Global Communication Platform as a Service Market size is expected to reach $51.3 billion by 2028, rising at a market growth of 27.5% CAGR during the forecast period.
An application program interface (API) provides real-time communications features, such as audio, video, and messaging, to corporate applications using the cloud-based communications platform as a service (APIs). APIs provide phone, video, MMS (Multimedia Messaging Service), SMS (Short Message Service), and MMS (Multimedia Messaging Service) functionalities. In addition, business programs, like sales software, may include communication services to provide capabilities like alerts, click-to-call, and multifactor authentication (MFA).
Organizations that wish to integrate communications into their business systems, cloud service providers, and developers who want to provide their products and services more communications functionality use CPaaS.
The platforms provide extensive software development kits (SDKs), Java or .NET libraries, and standards-based APIs for developing applications across many platforms. Additionally, CPaaS providers may offer packages with ready-to-use communication capabilities that can be placed into apps.
CPaaS aims to enable developers to upgrade an organization's current business application with real-time communications capabilities. Instead of using programs designed exclusively for communications, like Microsoft Teams or Skype, CPaaS enables these functionalities (including live chat, SMS, audio or video conferencing, and group messaging) to be included in business programs with other main responsibilities.
The leading players in the market are competing with diverse innovative offerings to remain competitive in the market. The below illustration shows the percentage of revenue shared by some of the leading companies in the market. The leading players of the market are adopting various strategies in order to cater demand coming from the different industries. The key developmental strategies in the market are Acquisitions.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
An application program interface (API) provides real-time communications features, such as audio, video, and messaging, to corporate applications using the cloud-based communications platform as a service (APIs). APIs provide phone, video, MMS (Multimedia Messaging Service), SMS (Short Message Service), and MMS (Multimedia Messaging Service) functionalities. In addition, business programs, like sales software, may include communication services to provide capabilities like alerts, click-to-call, and multifactor authentication (MFA).
Organizations that wish to integrate communications into their business systems, cloud service providers, and developers who want to provide their products and services more communications functionality use CPaaS.
The platforms provide extensive software development kits (SDKs), Java or .NET libraries, and standards-based APIs for developing applications across many platforms. Additionally, CPaaS providers may offer packages with ready-to-use communication capabilities that can be placed into apps.
CPaaS aims to enable developers to upgrade an organization's current business application with real-time communications capabilities. Instead of using programs designed exclusively for communications, like Microsoft Teams or Skype, CPaaS enables these functionalities (including live chat, SMS, audio or video conferencing, and group messaging) to be included in business programs with other main responsibilities.
COVID-19 Impact Analysis
The COVID-19 pandemic, which increased reliance on online shopping, digital financial services, and telehealth options, is proving to have a significant impact that must be managed. Communications applications made possible by the communications platform as a service (CPaaS) are crucial in this regard. Organizations worldwide were compelled to use remote mode, leading to team communication problems. CPaaS platforms helped businesses function more efficiently by closing communication gaps in this case. Furthermore, due to COVID-19's debut, companies ranging from online stores to healthcare services have been inundated with calls, emails, and even SMS demands. Given all of this, it is expected that the market for communication platforms as services will grow in the area.The leading players in the market are competing with diverse innovative offerings to remain competitive in the market. The below illustration shows the percentage of revenue shared by some of the leading companies in the market. The leading players of the market are adopting various strategies in order to cater demand coming from the different industries. The key developmental strategies in the market are Acquisitions.
Market Growth Factors
Standardized application management
As this method offers flexibility and efficiency, which are critical for fostering corporate development, it is becoming increasingly popular to employ communication platforms as services. Because cloud-based service providers manage server setup, maintenance, and updates, businesses don't need to. The IT governance issue is removed, and immediate access to internal infrastructure is made possible by the communication platform as a service model, which aids in managing all applications from a single location. The market is expanding due to the growing demand from SMEs for inexpensive communication solutions.Increasing necessity to use communication to improve customer experience.
Any relationship needs communication, and success depends on establishing a direct line of communication with your clients. Through several techniques, the top CPaaS suppliers will assist businesses in raising customer loyalty, lifetime value, and satisfaction. Ensuring team members communicate correctly about the goods or services they provide is essential for boosting client satisfaction. Before a consumer buy anything from a company, they should be able to give clear information about anything from pricing strategies to product features and advantages.Market Restraining Factor
Growing security worries might prevent growth.
Many businesses are switching from on-premises communications to cloud platforms as CPaaS becomes more prevalent. Enhanced productivity and third-party app integration are two advantages of CPaaS platforms. These systems are vulnerable to data security issues, however. Applications from several clients are often executed on the same OS in a public cloud. Therefore, it is essential to plan a communication protection strategy and consider the risk-to-benefit ratio of CPaaS in advance of any possible security concerns. Such persistent security issues might limit the growth of the CPaaS industry.Component Outlook
Based on component, the Communication Platform as a Service Market is segmented into solutions and services. The services segment accounted for the significant revenue share in the market in 2021. For example, software engineering executives may programmatically link communications software with corporate processes using CPaaS' cloud-based middleware.Organization Size Outlook
Based on organization size, the communication platform as a service market is divided into large enterprises and SMEs. With the largest revenue share in 2021, the large enterprises segment dominated the Communication Platform as a Service Market. Large enterprises should see an increase in demand for communication platform-as-a-service due to the fast-expanding digital client involvement. These businesses are boosting their IT spending to improve customer service on digital platforms, which is projected to increase the market share for communication platforms as a service.Vertical Outlook
Based on vertical, the Communication Platform as a Service Market is divided into BFSI, retail & e-commerce, IT & Telecom, government, healthcare, education, manufacturing, and others. The BFSI segment acquired the significant revenue share in the market in 2021. Banks can inexpensively add audio, video, and other communication channels to their applications due to the CPaaS. The platform provides a full structure, so creating banking applications is simple. Numerous CPaaS suppliers offer to complete the integration for a reasonable charge as part of the package. This industry is expected to expand due to the advantages of CPaaS adoption.Regional Outlook
Based on region, the Communication Platform as a Service Market is categorized into North America, Europe, Asia Pacific, and LAMEA. The Asia Pacific region is registering the rapid growth rate in the Communication Platform as a Service Market. The use of CPaaS solutions in the area is also being fueled by government measures to improve the digital infrastructure. Asia Pacific has become one of the fastest-growing markets internationally because of the significant growth in the usage of these solutions there. The main drivers of the development of the CPaaS market in this area are the rising need for converged communications and product differentiation among service providers.Communication Platform as a Service Market Competition Analysis
The major strategies followed by the market participants are Acquisition. Based on the Analysis presented in the Cardinal matrix; Vonage Holdings Corp. is the forerunners in the Communication Platform as a Service Market. Companies such as Twilio, Inc., Telesign, RingCentral, Inc. are some of the key innovators in Communication Platform as a Service Market.The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Recent Strategies Deployed in Communication Platform as a Service Market
Partnerships, Collaborations and Agreements:
- Jun-2022: Bandwidth Inc. partnered with Alianza Inc., a cloud communications platform for service providers to boost the process of cloud migration for communications service providers. Additionally, the company's network platform along with Alianza's CSP platform would allow CSPs to compete with other companies by providing cloud-based voice, videoconferencing services, and messaging services
- May-2022: Infobip partnered with BT Group, a telecommunication holding company. Through this partnership, the company would provide an opportunity for the UK business clients to arrange, design, and scale the customized consumer experience across various platforms including Messenger, WhatsApp, and Rich Communications Services
- Apr-2022: 8x8, Inc. came into collaboration with Genesys, a provider of customer experience orchestration. This collaboration would combine the products of the companies so that organizations can put together subject matter specialists and agents to bring better customer results
- Mar-2022: RingCentral came into partnership with Frontier, an IT consulting and IT solutions providing company, to bring a single product solution to allow small enterprises to operate smoothly from anywhere. This would combine various features of the partnering companies to deliver small businesses access to a secure, simple, and reliable communication platform
- Aug-2021: Avaya came into collaboration with Microsoft, multinational technology corporation. This collaboration would make the availability of Avaya Contact Center a Service across the globe
Product Launches and Product Expansions:
- Oct-2021: RingCentral released RingCentral Rise, a secure and strategic Communications Platform built for Service Providers. This launch would deliver a unified cloud communications platform with video meetings, messaging, contact center solutions, and a cloud phone system to enterprises in a more scalable and flexible way
- May-2020: Infobip unveiled Conversations, a new contact center solution. This launch would allow enterprises to combine the world's renowned communication channels. Additionally, this permits businesses to provide omnichannel assistance to users with a single interface
Acquisitions and Mergers:
- Jul-2022: Infobip acquired Peerless Network, a telecommunications company. This acquisition would boost the presence of the company in US markets and would allow the firm to offer voice services globally. Moreover, Infobip would provide Peerless Network’s consumer data accessible to CPaaS which would increase the capabilities of their omnichannel
- Jan-2022: 8x8, Inc. acquired Fuze Inc., a cloud communications and collaboration software platform. This acquisition would broaden company' s XCaaS portfolio to provide a unique experience for enterprise businesses
- Jul-2021: Twilio took over Zipwhip, a company offering Toll-Free Messaging across the United States. This acquisition would strengthen Twilio’s messaging division by delivering other trusted, affordable channel options. Additionally, this move would enhance the company's integrated messaging specialization in all channels to provide enterprises of all sizes
- May-2021: Infobip Group acquired Anam, an SMS Firewall and A2P Monetisation service provider. This acquisition would offer support carriers to assure the security of messages, along with adding more significance to the end user and the operating sector
- Mar-2021: RingCentral, Inc. acquired Kindite, a cryptographic technology company. This acquisition would short and decrease the privacy and security risks to applications and information in the cloud platforms. Further, this move would enhance the ability of RingCentral to provide security features in global communications platforms by delivering end-to-end encryption facilities
- Dec-2020: RingCentral, Inc. took over DeepAffects, a conversational intelligence company that uses artificial intelligence to study business conversations and meaningful insights. This acquisition would provide a unique meeting experience to the customer by adding emotional sentiment recognition and conversational speech analysis to the platform
- Nov-2020: Twilio completed the acquisition of Segment, a customer data platform that collects, cleans, and activates customer data. Through this acquisition, the companies would allow the enterprises to know their customers and engage with them digitally
- Nov-2020: Bandwidth took over Voxbone, communication as a service company. This acquisition would provide bandwidth a network and a unified software platform for a hyper-scale and quick release of communications-based applications. Moreover, this would combine CCaaS and UCaaS to allow real-time porting of a number and quickly revert if needed
- May-2020: CM.com completed the acquisition of CX Company, a cloud-based digital conversation platform. This acquisition would accelerate the company's growth strategy with the help of the multinational consumer base of CX Company which is present across numerous industry segments. This provides an opportunity to scale up by bringing more consumers on board
Geographical Expansions:
- Jun-2022: Infobip expanded its business in Indonesia with the launch of a data center named ID1. The newly opened data center would assist the abilities for digital innovation in APAC as well as local businesses. This improves the full-stack offerings of SaaS and CPaaS including voice, chat, Customer Data Platform, chats, etc
Scope of the Study
Market Segments Covered in the Report:
By Component
- Solution
- Message
- Video
- Voice
- Others
- Services
- Professional Services
- Managed Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By Vertical
- Telecom & IT
- BFSI
- Retail & E-commerce
- Government
- Education
- Manufacturing
- Healthcare & Life Sciences
- Others
By Geography
North America
- US
- Canada
- Mexico
- Rest of North America
Europe
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Asia Pacific
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
LAMEA
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- RingCentral, Inc
- 8x8, Inc
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd
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- The highest number of market tables and figures
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Table of Contents
Chapter 1. Market Scope & Methodology1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Global Communication Platform as a Service Market, by Component
1.4.2 Global Communication Platform as a Service Market, by Organization Size
1.4.3 Global Communication Platform as a Service Market, by Vertical
1.4.4 Global Communication Platform as a Service Market, by Geography
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition & Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Acquisition and Mergers: 2018, Oct - 2022, Jul) Leading Players
Chapter 4. Global Communication Platform as a Service Market by Component
4.1 Global Solution Market by Region
4.2 Global Communication Platform as a Service Market by Solution Type
4.2.1 Global Message Market by Region
4.2.2 Global Video Market by Region
4.2.3 Global Voice Market by Region
4.2.4 Global Others Market by Region
4.3 Global Services Market by Region
4.4 Global Communication Platform as a Service Market by Services Type
4.4.1 Global Professional Services Market by Region
4.4.2 Global Managed Services Market by Region
Chapter 5. Global Communication Platform as a Service Market by Organization Size
5.1 Global Large Enterprises Market by Region
5.2 Global Small & Medium Enterprises (SMEs) Market by Region
Chapter 6. Global Communication Platform as a Service Market by Vertical
6.1 Global Telecom & IT Market by Region
6.2 Global BFSI Market by Region
6.3 Global Retail & E-commerce Market by Region
6.4 Global Government Market by Region
6.5 Global Education Market by Region
6.6 Global Manufacturing Market by Region
6.7 Global Healthcare & Life Sciences Market by Region
6.8 Global Others Market by Region
Chapter 7. Global Communication Platform as a Service Market by Region
7.1 North America Communication Platform as a Service Market
7.1.1 North America Communication Platform as a Service Market by Component
7.1.1.1 North America Solution Market by Country
7.1.1.2 North America Communication Platform as a Service Market by Solution Type
7.1.1.2.1 North America Message Market by Country
7.1.1.2.2 North America Video Market by Country
7.1.1.2.3 North America Voice Market by Country
7.1.1.2.4 North America Others Market by Country
7.1.1.3 North America Services Market by Country
7.1.1.4 North America Communication Platform as a Service Market by Services Type
7.1.1.4.1 North America Professional Services Market by Country
7.1.1.4.2 North America Managed Services Market by Country
7.1.2 North America Communication Platform as a Service Market by Organization Size
7.1.2.1 North America Large Enterprises Market by Country
7.1.2.2 North America Small & Medium Enterprises (SMEs) Market by Country
7.1.3 North America Communication Platform as a Service Market by Vertical
7.1.3.1 North America Telecom & IT Market by Country
7.1.3.2 North America BFSI Market by Country
7.1.3.3 North America Retail & E-commerce Market by Country
7.1.3.4 North America Government Market by Country
7.1.3.5 North America Education Market by Country
7.1.3.6 North America Manufacturing Market by Country
7.1.3.7 North America Healthcare & Life Sciences Market by Country
7.1.3.8 North America Others Market by Country
7.1.4 North America Communication Platform as a Service Market by Country
7.1.4.1 US Communication Platform as a Service Market
7.1.4.1.1 US Communication Platform as a Service Market by Component
7.1.4.1.1.1 US Communication Platform as a Service Market by Solution Type
7.1.4.1.1.2 US Communication Platform as a Service Market by Services Type
7.1.4.1.2 US Communication Platform as a Service Market by Organization Size
7.1.4.1.3 US Communication Platform as a Service Market by Vertical
7.1.4.2 Canada Communication Platform as a Service Market
7.1.4.2.1 Canada Communication Platform as a Service Market by Component
7.1.4.2.1.1 Canada Communication Platform as a Service Market by Solution Type
7.1.4.2.1.2 Canada Communication Platform as a Service Market by Services Type
7.1.4.2.2 Canada Communication Platform as a Service Market by Organization Size
7.1.4.2.3 Canada Communication Platform as a Service Market by Vertical
7.1.4.3 Mexico Communication Platform as a Service Market
7.1.4.3.1 Mexico Communication Platform as a Service Market by Component
7.1.4.3.1.1 Mexico Communication Platform as a Service Market by Solution Type
7.1.4.3.1.2 Mexico Communication Platform as a Service Market by Services Type
7.1.4.3.2 Mexico Communication Platform as a Service Market by Organization Size
7.1.4.3.3 Mexico Communication Platform as a Service Market by Vertical
7.1.4.4 Rest of North America Communication Platform as a Service Market
7.1.4.4.1 Rest of North America Communication Platform as a Service Market by Component
7.1.4.4.1.1 Rest of North America Communication Platform as a Service Market by Solution Type
7.1.4.4.1.2 Rest of North America Communication Platform as a Service Market by Services Type
7.1.4.4.2 Rest of North America Communication Platform as a Service Market by Organization Size
7.1.4.4.3 Rest of North America Communication Platform as a Service Market by Vertical
7.2 Europe Communication Platform as a Service Market
7.2.1 Europe Communication Platform as a Service Market by Component
7.2.1.1 Europe Solution Market by Country
7.2.1.2 Europe Communication Platform as a Service Market by Solution Type
7.2.1.2.1 Europe Message Market by Country
7.2.1.2.2 Europe Video Market by Country
7.2.1.2.3 Europe Voice Market by Country
7.2.1.2.4 Europe Others Market by Country
7.2.1.3 Europe Services Market by Country
7.2.1.4 Europe Communication Platform as a Service Market by Services Type
7.2.1.4.1 Europe Professional Services Market by Country
7.2.1.4.2 Europe Managed Services Market by Country
7.2.2 Europe Communication Platform as a Service Market by Organization Size
7.2.2.1 Europe Large Enterprises Market by Country
7.2.2.2 Europe Small & Medium Enterprises (SMEs) Market by Country
7.2.3 Europe Communication Platform as a Service Market by Vertical
7.2.3.1 Europe Telecom & IT Market by Country
7.2.3.2 Europe BFSI Market by Country
7.2.3.3 Europe Retail & E-commerce Market by Country
7.2.3.4 Europe Government Market by Country
7.2.3.5 Europe Education Market by Country
7.2.3.6 Europe Manufacturing Market by Country
7.2.3.7 Europe Healthcare & Life Sciences Market by Country
7.2.3.8 Europe Others Market by Country
7.2.4 Europe Communication Platform as a Service Market by Country
7.2.4.1 Germany Communication Platform as a Service Market
7.2.4.1.1 Germany Communication Platform as a Service Market by Component
7.2.4.1.1.1 Germany Communication Platform as a Service Market by Solution Type
7.2.4.1.1.2 Germany Communication Platform as a Service Market by Services Type
7.2.4.1.2 Germany Communication Platform as a Service Market by Organization Size
7.2.4.1.3 Germany Communication Platform as a Service Market by Vertical
7.2.4.2 UK Communication Platform as a Service Market
7.2.4.2.1 UK Communication Platform as a Service Market by Component
7.2.4.2.1.1 UK Communication Platform as a Service Market by Solution Type
7.2.4.2.1.2 UK Communication Platform as a Service Market by Services Type
7.2.4.2.2 UK Communication Platform as a Service Market by Organization Size
7.2.4.2.3 UK Communication Platform as a Service Market by Vertical
7.2.4.3 France Communication Platform as a Service Market
7.2.4.3.1 France Communication Platform as a Service Market by Component
7.2.4.3.1.1 France Communication Platform as a Service Market by Solution Type
7.2.4.3.1.2 France Communication Platform as a Service Market by Services Type
7.2.4.3.2 France Communication Platform as a Service Market by Organization Size
7.2.4.3.3 France Communication Platform as a Service Market by Vertical
7.2.4.4 Russia Communication Platform as a Service Market
7.2.4.4.1 Russia Communication Platform as a Service Market by Component
7.2.4.4.1.1 Russia Communication Platform as a Service Market by Solution Type
7.2.4.4.1.2 Russia Communication Platform as a Service Market by Services Type
7.2.4.4.2 Russia Communication Platform as a Service Market by Organization Size
7.2.4.4.3 Russia Communication Platform as a Service Market by Vertical
7.2.4.5 Spain Communication Platform as a Service Market
7.2.4.5.1 Spain Communication Platform as a Service Market by Component
7.2.4.5.1.1 Spain Communication Platform as a Service Market by Solution Type
7.2.4.5.1.2 Spain Communication Platform as a Service Market by Services Type
7.2.4.5.2 Spain Communication Platform as a Service Market by Organization Size
7.2.4.5.3 Spain Communication Platform as a Service Market by Vertical
7.2.4.6 Italy Communication Platform as a Service Market
7.2.4.6.1 Italy Communication Platform as a Service Market by Component
7.2.4.6.1.1 Italy Communication Platform as a Service Market by Solution Type
7.2.4.6.1.2 Italy Communication Platform as a Service Market by Services Type
7.2.4.6.2 Italy Communication Platform as a Service Market by Organization Size
7.2.4.6.3 Italy Communication Platform as a Service Market by Vertical
7.2.4.7 Rest of Europe Communication Platform as a Service Market
7.2.4.7.1 Rest of Europe Communication Platform as a Service Market by Component
7.2.4.7.1.1 Rest of Europe Communication Platform as a Service Market by Solution Type
7.2.4.7.1.2 Rest of Europe Communication Platform as a Service Market by Services Type
7.2.4.7.2 Rest of Europe Communication Platform as a Service Market by Organization Size
7.2.4.7.3 Rest of Europe Communication Platform as a Service Market by Vertical
7.3 Asia Pacific Communication Platform as a Service Market
7.3.1 Asia Pacific Communication Platform as a Service Market by Component
7.3.1.1 Asia Pacific Solution Market by Country
7.3.1.2 Asia Pacific Communication Platform as a Service Market by Solution Type
7.3.1.2.1 Asia Pacific Message Market by Country
7.3.1.2.2 Asia Pacific Video Market by Country
7.3.1.2.3 Asia Pacific Voice Market by Country
7.3.1.2.4 Asia Pacific Others Market by Country
7.3.1.3 Asia Pacific Services Market by Country
7.3.1.4 Asia Pacific Communication Platform as a Service Market by Services Type
7.3.1.4.1 Asia Pacific Professional Services Market by Country
7.3.1.4.2 Asia Pacific Managed Services Market by Country
7.3.2 Asia Pacific Communication Platform as a Service Market by Organization Size
7.3.2.1 Asia Pacific Large Enterprises Market by Country
7.3.2.2 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country
7.3.3 Asia Pacific Communication Platform as a Service Market by Vertical
7.3.3.1 Asia Pacific Telecom & IT Market by Country
7.3.3.2 Asia Pacific BFSI Market by Country
7.3.3.3 Asia Pacific Retail & E-commerce Market by Country
7.3.3.4 Asia Pacific Government Market by Country
7.3.3.5 Asia Pacific Education Market by Country
7.3.3.6 Asia Pacific Manufacturing Market by Country
7.3.3.7 Asia Pacific Healthcare & Life Sciences Market by Country
7.3.3.8 Asia Pacific Others Market by Country
7.3.4 Asia Pacific Communication Platform as a Service Market by Country
7.3.4.1 China Communication Platform as a Service Market
7.3.4.1.1 China Communication Platform as a Service Market by Component
7.3.4.1.1.1 China Communication Platform as a Service Market by Solution Type
7.3.4.1.1.2 China Communication Platform as a Service Market by Services Type
7.3.4.1.2 China Communication Platform as a Service Market by Organization Size
7.3.4.1.3 China Communication Platform as a Service Market by Vertical
7.3.4.2 Japan Communication Platform as a Service Market
7.3.4.2.1 Japan Communication Platform as a Service Market by Component
7.3.4.2.1.1 Japan Communication Platform as a Service Market by Solution Type
7.3.4.2.1.2 Japan Communication Platform as a Service Market by Services Type
7.3.4.2.2 Japan Communication Platform as a Service Market by Organization Size
7.3.4.2.3 Japan Communication Platform as a Service Market by Vertical
7.3.4.3 India Communication Platform as a Service Market
7.3.4.3.1 India Communication Platform as a Service Market by Component
7.3.4.3.1.1 India Communication Platform as a Service Market by Solution Type
7.3.4.3.1.2 India Communication Platform as a Service Market by Services Type
7.3.4.3.2 India Communication Platform as a Service Market by Organization Size
7.3.4.3.3 India Communication Platform as a Service Market by Vertical
7.3.4.4 South Korea Communication Platform as a Service Market
7.3.4.4.1 South Korea Communication Platform as a Service Market by Component
7.3.4.4.1.1 South Korea Communication Platform as a Service Market by Solution Type
7.3.4.4.1.2 South Korea Communication Platform as a Service Market by Services Type
7.3.4.4.2 South Korea Communication Platform as a Service Market by Organization Size
7.3.4.4.3 South Korea Communication Platform as a Service Market by Vertical
7.3.4.5 Singapore Communication Platform as a Service Market
7.3.4.5.1 Singapore Communication Platform as a Service Market by Component
7.3.4.5.1.1 Singapore Communication Platform as a Service Market by Solution Type
7.3.4.5.1.2 Singapore Communication Platform as a Service Market by Services Type
7.3.4.5.2 Singapore Communication Platform as a Service Market by Organization Size
7.3.4.5.3 Singapore Communication Platform as a Service Market by Vertical
7.3.4.6 Malaysia Communication Platform as a Service Market
7.3.4.6.1 Malaysia Communication Platform as a Service Market by Component
7.3.4.6.1.1 Malaysia Communication Platform as a Service Market by Solution Type
7.3.4.6.1.2 Malaysia Communication Platform as a Service Market by Services Type
7.3.4.6.2 Malaysia Communication Platform as a Service Market by Organization Size
7.3.4.6.3 Malaysia Communication Platform as a Service Market by Vertical
7.3.4.7 Rest of Asia Pacific Communication Platform as a Service Market
7.3.4.7.1 Rest of Asia Pacific Communication Platform as a Service Market by Component
7.3.4.7.1.1 Rest of Asia Pacific Communication Platform as a Service Market by Solution Type
7.3.4.7.1.2 Rest of Asia Pacific Communication Platform as a Service Market by Services Type
7.3.4.7.2 Rest of Asia Pacific Communication Platform as a Service Market by Organization Size
7.3.4.7.3 Rest of Asia Pacific Communication Platform as a Service Market by Vertical
7.4 LAMEA Communication Platform as a Service Market
7.4.1 LAMEA Communication Platform as a Service Market by Component
7.4.1.1 LAMEA Solution Market by Country
7.4.1.2 LAMEA Communication Platform as a Service Market by Solution Type
7.4.1.2.1 LAMEA Message Market by Country
7.4.1.2.2 LAMEA Video Market by Country
7.4.1.2.3 LAMEA Voice Market by Country
7.4.1.2.4 LAMEA Others Market by Country
7.4.1.3 LAMEA Services Market by Country
7.4.1.4 LAMEA Communication Platform as a Service Market by Services Type
7.4.1.4.1 LAMEA Professional Services Market by Country
7.4.1.4.2 LAMEA Managed Services Market by Country
7.4.2 LAMEA Communication Platform as a Service Market by Organization Size
7.4.2.1 LAMEA Large Enterprises Market by Country
7.4.2.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country
7.4.3 LAMEA Communication Platform as a Service Market by Vertical
7.4.3.1 LAMEA Telecom & IT Market by Country
7.4.3.2 LAMEA BFSI Market by Country
7.4.3.3 LAMEA Retail & E-commerce Market by Country
7.4.3.4 LAMEA Government Market by Country
7.4.3.5 LAMEA Education Market by Country
7.4.3.6 LAMEA Manufacturing Market by Country
7.4.3.7 LAMEA Healthcare & Life Sciences Market by Country
7.4.3.8 LAMEA Others Market by Country
7.4.4 LAMEA Communication Platform as a Service Market by Country
7.4.4.1 Brazil Communication Platform as a Service Market
7.4.4.1.1 Brazil Communication Platform as a Service Market by Component
7.4.4.1.1.1 Brazil Communication Platform as a Service Market by Solution Type
7.4.4.1.1.2 Brazil Communication Platform as a Service Market by Services Type
7.4.4.1.2 Brazil Communication Platform as a Service Market by Organization Size
7.4.4.1.3 Brazil Communication Platform as a Service Market by Vertical
7.4.4.2 Argentina Communication Platform as a Service Market
7.4.4.2.1 Argentina Communication Platform as a Service Market by Component
7.4.4.2.1.1 Argentina Communication Platform as a Service Market by Solution Type
7.4.4.2.1.2 Argentina Communication Platform as a Service Market by Services Type
7.4.4.2.2 Argentina Communication Platform as a Service Market by Organization Size
7.4.4.2.3 Argentina Communication Platform as a Service Market by Vertical
7.4.4.3 UAE Communication Platform as a Service Market
7.4.4.3.1 UAE Communication Platform as a Service Market by Component
7.4.4.3.1.1 UAE Communication Platform as a Service Market by Solution Type
7.4.4.3.1.2 UAE Communication Platform as a Service Market by Services Type
7.4.4.3.2 UAE Communication Platform as a Service Market by Organization Size
7.4.4.3.3 UAE Communication Platform as a Service Market by Vertical
7.4.4.4 Saudi Arabia Communication Platform as a Service Market
7.4.4.4.1 Saudi Arabia Communication Platform as a Service Market by Component
7.4.4.4.1.1 Saudi Arabia Communication Platform as a Service Market by Solution Type
7.4.4.4.1.2 Saudi Arabia Communication Platform as a Service Market by Services Type
7.4.4.4.2 Saudi Arabia Communication Platform as a Service Market by Organization Size
7.4.4.4.3 Saudi Arabia Communication Platform as a Service Market by Vertical
7.4.4.5 South Africa Communication Platform as a Service Market
7.4.4.5.1 South Africa Communication Platform as a Service Market by Component
7.4.4.5.1.1 South Africa Communication Platform as a Service Market by Solution Type
7.4.4.5.1.2 South Africa Communication Platform as a Service Market by Services Type
7.4.4.5.2 South Africa Communication Platform as a Service Market by Organization Size
7.4.4.5.3 South Africa Communication Platform as a Service Market by Vertical
7.4.4.6 Nigeria Communication Platform as a Service Market
7.4.4.6.1 Nigeria Communication Platform as a Service Market by Component
7.4.4.6.1.1 Nigeria Communication Platform as a Service Market by Solution Type
7.4.4.6.1.2 Nigeria Communication Platform as a Service Market by Services Type
7.4.4.6.2 Nigeria Communication Platform as a Service Market by Organization Size
7.4.4.6.3 Nigeria Communication Platform as a Service Market by Vertical
7.4.4.7 Rest of LAMEA Communication Platform as a Service Market
7.4.4.7.1 Rest of LAMEA Communication Platform as a Service Market by Component
7.4.4.7.1.1 Rest of LAMEA Communication Platform as a Service Market by Solution Type
7.4.4.7.1.2 Rest of LAMEA Communication Platform as a Service Market by Services Type
7.4.4.7.2 Rest of LAMEA Communication Platform as a Service Market by Organization Size
7.4.4.7.3 Rest of LAMEA Communication Platform as a Service Market by Vertical
Chapter 8. Company Profiles
8.1 RingCentral, Inc.
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.5.3 Product Launches and Product Expansions:
8.2 8x8, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Acquisition and Mergers:
8.3 Avaya Inc. (Avaya Holdings Corp.)
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expenses
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.4 Sinch AB
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.5 Twilio, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Acquisition and Mergers:
8.6 Telesign (Proximus Group)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental Analysis
8.7 Bandwidth, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expenses
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Acquisition and Mergers:
8.8 CM.com N.V.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Segmental and Regional Analysis
8.8.4 Recent strategies and developments:
8.8.4.1 Acquisition and Mergers:
8.9 Vonage Holdings Corp. (Ericsson AB)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Segmental and Regional Analysis
8.9.4 Research & Development Expenses
8.10. Infobip Ltd.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
8.10.2.3 Acquisition and Mergers:
8.10.2.4 Geographical Expansions
Companies Mentioned
- RingCentral, Inc
- 8x8, Inc.
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc.
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V.
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd.
Methodology
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Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 331 |
| Published | January 2023 |
| Forecast Period | 2021 - 2028 |
| Estimated Market Value ( USD | $ 9634.1 Million |
| Forecasted Market Value ( USD | $ 51278 Million |
| Compound Annual Growth Rate | 27.5% |
| Regions Covered | Global |
| No. of Companies Mentioned | 10 |
