Unified Communication And Business Headsets Global Market Report 2024

Unified Communications refers to a telephone system that integrates various communication methods within a business, aiming to enhance efficiency. This integration is applicable to both mobile phones and computers, allowing users to establish connections across multiple devices in different locations simultaneously.

The primary categories within the unified communication and business headset markets are wired and wireless. Wired devices serve as speakers for audio playback and are equipped with an attached wire. These miniature speakers are designed for personal listening, transmitting sound from the device to the headphones through headphone jacks and plugs. The products encompass earphones and headphones. Distribution channels include exclusive showrooms and online sales channels, with end-users extending to call centers and business enterprises.

The unified communication and business headset market research report is one of a series of new reports that provides unified communication and business headset market statistics, including unified communication and business headset industry global market size, regional shares, competitors with a unified communication and business headset market share, detailed unified communication and business headset market segments, market trends and opportunities, and any further data you may need to thrive in the unified communication and business headset industry. This unified communication and business headset market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The unified communication and business headsets market size has grown rapidly in recent years. It will grow from $3.58 billion in 2023 to $4.14 billion in 2024 at a compound annual growth rate (CAGR) of 15.6%. The expansion observed in the historical period can be attributed to the increasing demand for enhanced communication and collaboration, the widespread adoption of remote work practices, the broadening applications across diverse industries, the pursuit of cost savings and heightened productivity, and the promotion of enterprise mobility.

The unified communication and business headsets market size is expected to see rapid growth in the next few years. It will grow to $7.45 billion in 2028 at a compound annual growth rate (CAGR) of 15.9%. The anticipated growth in the forecast period can be attributed to the expansion of remote and hybrid work models, the integration of artificial intelligence (AI) and machine learning (ML), the emergence of applications in virtual and augmented reality (VR/AR), an increasing demand for security and privacy solutions, and the encouragement of industry collaboration and innovation. Key trends expected in the forecast period encompass the development of customizable sound profiles, the evolution of remote collaboration tools, the implementation of AI-enhanced transcription services, the incorporation of emotion recognition technology, and the rise of augmented reality meetings.

The unified communication and business headset market are poised for growth, driven by the increasing adoption of wireless devices. Wireless devices, encompassing smartphones, routers, radios, tablets, Bluetooth mice, and keyboards, utilize radio signals for communication without the need for physical wires. Bluetooth headphones and earphones, in particular, are favored for audio applications. Unified communication leverages wireless devices to integrate multiple enterprise communication channels. A report by FoneArena highlighted a 66% year-over-year growth in the true wireless earphone market in India during Q1 2022, with a simultaneous 53% year-over-year growth in the premium devices market. Hence, the rising adoption of wireless devices is a key factor propelling the unified communication and business headset market.

The growth of the unified communication and business headsets market is further fueled by the increasing prevalence of work-from-home (WFH) and hybrid working models. WFH denotes a work arrangement where employees execute their tasks remotely, often from their homes. Hybrid working combines elements of both remote and in-office work. In these scenarios, unified communication and business headsets play a crucial role in facilitating clear communication, minimizing disruptions, enhancing efficiency, and fostering a professional work environment. Forbes reported that by June 2023, 12.7% of full-time employees would work from home, while 28.2% would adopt a hybrid work arrangement. Projections suggest that approximately 32.6 million Americans will engage in remote work by 2025. Additionally, the Office for National Statistics in the UK revealed that 16% of working adults exclusively worked from home, with 28% combining remote work with commuting to the workplace. Thus, the increasing trend of work-from-home and hybrid working is a significant driver for the unified communication and business headset market.

Technological advancement is a prominent trend in the unified communication and business headset market. Key players in this sector are actively developing new technological solutions, such as next-generation headsets, to maintain their market position. Denmark-based audio equipment manufacturer Jabra, for instance, introduced its Evolve2 range of next-generation headsets with enhanced productivity features, including two microphones and a wireless battery life of 37 hours.

A focus on introducing portable headsets is another strategy employed by major companies in the unified communication and business headsets market to gain a competitive edge. Portable headsets in this category are compact, hands-free communication devices designed for professional use. In May 2022, Jabra launched the Engage 55, a portable professional headset featuring advanced noise-cancellation technology, superior microphone performance, and military-grade 256-bit encryption for secure communication. The headset offers up to 13 hours of talk time for stereo and mono versions and up to 9 hours for the convertible version with the busy light feature off.

In August 2022, Hewlett-Packard (HP) Company, a US-based computer hardware company, completed the acquisition of Poly Inc. for $3.3 billion. This strategic move accelerates HP's growth-focused product lineup and strengthens its position in the hybrid work solutions sector. Poly Inc., based in the US, is a technology company offering workplace collaboration solutions, including video conferencing solutions, cameras, headsets, voice, and software.

Major companies operating in the unified communication and business headsets market include Audio-Technica Corporation, Bose Corporation, Dell Technologies Inc., GN Store Nord A/S, HP Development Company LP, Cisco Systems, Shure Incorporated, Logitech, Yealink Network Technology Co. Ltd., Avaya Inc., Huawei Technologies Co. Ltd., AVer Information Inc., Konftel AB, ClearOne Inc., Crestron Electronics Inc., Grandstream Networks Inc., Panasonic Corporation, Yamaha Corporation, Beyerdynamic GmbH & Co. KG, Konica Minolta Inc., NEC Corporation, Mitel Networks Corporation, Snom Technology AG, Alcatel-Lucent Enterprise (ALE International), VTech Communications Inc., Sangoma Technologies Corporation, Phonak Communications AG, FreeVoice Group

North America was the region in the unified communication and business headset market share in 2023. The regions covered in the global unified communication and business headset industry report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the unified communication and business headset market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK and USA.

The unified communication and business headset market consist of sales of wired and wireless. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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