Patient Portal Market Report 2025

This Patient Portal report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The patient portal market size has grown rapidly in recent years. It will grow from $5.37 billion in 2024 to $6.43 billion in 2025 at a compound annual growth rate (CAGR) of 19.7%. The growth in the historic period can be attributed to growing demand for patient engagement and self-service healthcare, regulatory incentives promoting the adoption of electronic health records (ehrs), increased focus on healthcare interoperability and data exchange, improved internet and mobile device penetration, aging population and rising chronic disease burden.

The patient portal market size is expected to see exponential growth in the next few years. It will grow to $13.61 billion in 2029 at a compound annual growth rate (CAGR) of 20.6%. The growth in the forecast period can be attributed to integration of ai and chatbots for patient interactions, expansion of telehealth services, continued regulatory support and incentives, increasing emphasis on value-based care, adoption of blockchain for data security. Major trends in the forecast period include personalized healthcare experiences, wearable and iot integration with patient portals, predictive analytics for disease prevention, consolidation in the patient portal market, focus on patient education and wellness.

The rising demand for electronic health records is expected to drive the growth of the patient portal market in the coming years. Electronic health records (EHR) refer to the systematic, real-time collection of patient data in digital format by healthcare providers, making this information instantly and securely accessible to authorized users. EHR patient portals enable patients to access their health information, including diagnostic test results. For example, in September 2023, data published by the Office of the National Coordinator for Health Information Technology, a U.S. federal agency, showed that the use of patient APIs for data sharing in hospitals has increased year-over-year. Across all hospital and health IT sectors, the adoption of FHIR APIs to provide patients with access to their data via apps increased by 12 percentage points between 2021 and 2022. Consequently, the growing demand for electronic health records is fueling the expansion of the patient portal market.

The increasing prevalence of chronic diseases is expected to fuel the expansion of the patient portal market in the years to come. Chronic diseases, which are enduring health conditions requiring ongoing medical care, can be effectively managed through proper medical attention and lifestyle adjustments. Patient portals play a crucial role in empowering individuals with chronic conditions to actively engage in their healthcare, enhance adherence to treatment plans, and improve communication with healthcare professionals. For instance, a report from the Australian Bureau of Statistics in March 2022 indicated that nearly three-quarters of Australians (78.6%) had at least one long-term health issue, with almost half (46.6%) dealing with multiple chronic ailments. Common chronic diseases included mental and behavioral disorders (20.1%), back issues (15.7%), and arthritis (12.5%). This increasing prevalence of chronic diseases is a key factor driving the growth of the patient portal market.

Product innovation is an emerging trend gaining traction in the patient portal market. Leading companies in the sector are focusing on developing innovative product solutions to strengthen their market presence. For example, in September 2024, Theragen, a U.S.-based medical technology company, introduced the ActaStim Patient Insights Portal. This platform enables healthcare professionals to remotely monitor patients' spinal fusion recovery by tracking clinically relevant data such as therapy delivery, pain levels, and daily activity. The portal enhances patient care by offering real-time insights, supporting timely interventions, and fostering meaningful discussions between patients and their healthcare team.

Leading companies in the patient portal market are concentrating on the development of innovative products, including patient-focused tools, to better cater to the needs of their existing consumer base. Patient-focused tools, whether digital or non-digital, are resources designed to enhance the patient experience and facilitate patient-centered treatment. For instance, in February 2023, MedStar Health, a U.S.-based non-profit healthcare system, introduced a unique patient-focused tool. This tool offers comprehensive product features, allowing for an improved patient experience and streamlined access to care. Patients can use the platform to schedule appointments with primary care, urgent care, or telehealth physicians 24/7 via their smartphones, tablets, or other smart devices. Additionally, the tool provides useful alerts, such as appointment and enrollment reminders, assisting patients in managing their health journey.

In June 2022, Oracle, a U.S.-based computer software company, acquired Cerner Corporation for $28 billion. This acquisition represented Oracle's strategic entry into the healthcare sector, with the goal of expanding its range of cloud-based healthcare solutions and electronic health records (EHR). Cerner Corporation, a U.S.-based health IT company, is a leading player in the EHR space.

Major companies operating in the patient portal market include Allscripts Healthcare Solutions Inc., McKesson Corporation, athenahealth Inc., Cerner Corporation, eClinicalWorks, CureMD Healthcare, NextGen Healthcare Information Systems LLC, Greenway Health LLC, Medfusion Inc., Epic Systems Corporation Inc., GE HealthCare Technologies Inc., InteliChart, QSI Management LLC, Optum Inc., ZH Healthcare Inc., Oracle Corporation, Advanced Data Systems Corporation, Nextech Systems LLC, AdvancedMD Inc., Kareo Inc., CareCloud Corporation, eMDs Inc., Meditech, Medhost Inc., Napier Healthcare Solutions Pte. Ltd., RelayHealth Corp., Kryptiq Corporation, Nuesoft Technologies Inc., Zocdoc Inc., Medseek GmbH.

North America was the largest region in the patient portal market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the patient portal market share report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa. The countries covered in the patient portal market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

A patient portal is an online website service utilized by hospitals to offer patients convenient access to their health information, including details about recent doctor visits, prescription refills, medications, discharge summaries, and more. It serves as a platform to provide patients with 24/7 access to their healthcare data.

The main types of patient portals include standalone patient portals and integrated patient portals. Integrated patient portals establish a direct connection to the patient database of a medical facility or organization, enabling them to provide a wide variety of functions and services. Deployment models for patient portals include on-premise and cloud-based solutions. The various end-users involved in patient portals encompass healthcare providers, payers, pharmacies, and other stakeholders in the healthcare ecosystem.

The patient portal market research report is one of a series of new reports that provides patient portal market statistics, including patient portal industry global market size, regional shares, competitors with a patient portal market share, detailed patient portal market segments, market trends and opportunities, and any further data you may need to thrive in the patient portal industry. This patient portal market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The patient portal market consists of sales of open patient portals, closed patient portals, and hybrid portals. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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