Advanced Service Propositions and Agility Drive Competitive Intensity and Support Post-pandemic Success
The North American FM market has the highest maturity compared to other regions. The United States is the world’s biggest FM market in outsourced FM revenues. Mature end users and participants and attractive opportunities from sizable end-user sectors (e.g., commercial, public) have contributed to the outsourcing culture and the substantial market.
The author expects fierce competition from having many market players, intensified by the participation of traditionally non-FM providers, to hinder FM development. Like other regions, end users with conservative thinking are reluctant to outsource critical services, dampening integrated approach adoption and outsourcing. Lastly, the market struggles with the low margins of certain service offerings, particularly soft services and single-service engagements. Retaining healthy margins remains a challenge for many service providers.
With the inflation rate forecast to decline in 2023, the North American FM market offers good opportunities.
Potential from less typical end-user sectors, such as industrial, healthcare, aviation, and retail, will likely drive the region’s FM development. High awareness of technology, sustainability, and energy management aspects, supported by above-global average service integration and acceptance of sophisticated solutions that reflect market maturity, will likely drive market growth during the forecast period. In addition, the publisher observed that mature regional end users seek to improve operational and cost efficiencies, which will likely support service integration adoption and broader outsourcing scope. However, challenges related to the US-China trade war, the Russia-Ukraine conflict, and the lingering effects of the COVID-19 pandemic add to the FM market uncertainty.
In this report, the author studies the North American FM market, covering market drivers, restraints, forecasts, trends, and the competitive landscape. The study also analyzes the two countries covered, the United States and Canada. The study period is 2020-2028, with 2022 as the base year. The report offers insights and four growth opportunities stakeholders can explore during this period.
Table of Contents
1. Strategic Imperatives
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
- The Impact of the Top 3 Strategic Imperatives on the North American FM Industry
- Growth Opportunities Fuel the Growth Pipeline Engine™
2. Growth Opportunity Analysis
- Scope of Analysis
- Segmentation
- Segmentation by End User
- Competitors
- Growth Metrics
- Growth Drivers
- Growth Restraints
- Forecast Assumptions
- Revenue Forecast
- Revenue Forecast Analysis
- Revenue Forecast by Service Type
- Revenue Forecast Analysis by Service Type - Additional Services
- Revenue Forecast Analysis by Service Type - Soft Services
- Revenue Forecast Analysis by Service Type - Hard Services
- Revenue Forecast by End User
- Revenue Forecast Analysis by End User
- Revenue Forecast by Region
- Revenue Forecast Analysis by Region
- Outsourced FM Trend
- IFM Penetration Trend
- Competitive Environment
- Revenue Share
- Revenue Share Analysis
- Market Participant Profile - Compass Group PLC
- Market Participant Profile - Aramark Corporation
- Market Participant Profile - Sodexo
- Market Participant Profile - ABM Industries Inc.
- Market Participant Profile - CBRE Group, Inc.
- Market Participant Profile - ISS A/S
3. Growth Opportunity Analysis: United States
- Growth Metrics
- Revenue Forecast and Analysis
- Revenue Forecast and Analysis by Service Type
- Revenue Forecast and Analysis by End User
4. Growth Opportunity Analysis: Canada
- Growth Metrics
- Revenue Forecast and Analysis
- Revenue Forecast and Analysis by Service Type
- Revenue Forecast and Analysis by End User
5. Growth Opportunity Universe
- Growth Opportunity 1: Technology-led Facility Solutions
- Growth Opportunity 2: Workplace and Occupant Experience Optimization
- Growth Opportunity 3: Energy Management as Part of FM
- Growth Opportunity 4: Data Analytics for FM Efficiency
6. Next Steps
- Your Next Steps
- List of Exhibits
- Legal Disclaimer
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- ABM Industries Inc.
- Aramark Corporation
- CBRE Group, Inc.
- Compass Group PLC
- ISS A/S
- Sodexo
