The Utility of Chatbots and Voice AI Is Poised for Rapid Acceleration
The impact of the digital revolution continues to disrupt the healthcare industry. This includes evolving digital technological capabilities, new business models and marketing approaches, the healthcare consumerism trend, the changing regulatory environment, and competitive threats from new market entrants, such as digital-native companies - particularly start-ups and big tech. Conversational artificial intelligence (AI), which consists of voice and text applications that automate human information gathering and communications, represents a growing opportunity for healthcare organizations to improve clinician efficiency, operational and administrative efficiency, healthcare quality and outcomes, and patient and clinical worker satisfaction. Conversational AI is part of the digital front door in healthcare, which is the virtual manifestation of a healthcare organization.
This study will explore both payer and provider healthcare organizations adopting conversational AI chatbots and voice applications. Focus areas of analysis include segmenting and sizing the conversational AI in the healthcare market, forecasting revenue by type of conversational AI and global region, and identifying the main companies that provide solutions to healthcare organizations. The study concludes with a discussion of three top growth opportunities. The study period is 2021 to 2027.
Table of Contents
1. Strategic Imperatives
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
- The Impact of the Top 3 Strategic Imperatives on the Conversational AI in the Healthcare Industry
- Growth Opportunities Fuel the Growth Pipeline Engine™
2. Growth Opportunity Analysis
- Scope of Analysis
- Segmentation
- Chatbot Technology Adoption Forecast
- Voice AI Technology Adoption Forecast
- Digital Front Door supporting Technology Infrastructure across the Care Continuum
- Noteworthy Opportunities
- Key Competitors
- Established Companies and Start-ups in the Healthcare Conversational AI Landscape
- Growth Metrics
- Growth Drivers
- Growth Drivers Analysis
- Growth Restraints
- Growth Restraint Analysis
- Forecast Assumptions
- Revenue Forecast
- Revenue Forecast for Conversational AI in Healthcare
- Revenue Forecast by Region
- Revenue Forecast Analysis
- Pricing Trends and Forecast Analysis
- Competitive Environment
- Revenue Share
- Revenue Share Analysis
3. Growth Opportunity Analysis-AI Chatbots in Healthcare
- Growth Metrics
- Revenue Forecast
- Revenue Forecast by Region
- Revenue Forecast Analysis
4. Growth Opportunity Analysis-Voice AI in Healthcare
- Growth Metrics
- Revenue Forecast
- Revenue Forecast by Region
- Voice AI Forecast Analysis
5. Growth Opportunity Universe
- Growth Opportunity 1-Chatbots
- Growth Opportunity 2-Ambient Voice with AI Transcription
- Growth Opportunity 3-Voice with Human Transcription
6. Next Steps
- Your Next Steps
- List of Exhibits
