Multi-Vendor Support Services Market Report 2026

The multi-vendor support services market size has grown strongly in recent years. It will grow from $66.59 billion in 2025 to $70.48 billion in 2026 at a compound annual growth rate (CAGR) of 5.8%. The growth in the historic period can be attributed to rising enterprise it infrastructure growth, increasing technology complexity, growing need for maintenance consolidation, demand for operational efficiency, increasing dependence on multi vendor environments.

The multi-vendor support services market size is expected to see strong growth in the next few years. It will grow to $88.75 billion in 2030 at a compound annual growth rate (CAGR) of 5.9%. The growth in the forecast period can be attributed to growing digital transformation initiatives, rising need for seamless it support, increasing focus on service reliability, expanding enterprise technology investments, rising demand for proactive support services. Major trends in the forecast period include increasing preference for centralized support management, growing demand for reduced downtime and faster issue resolution, rising adoption of integrated hardware and software support models, expanding need for cost optimized maintenance services, increasing demand for lifecycle management of IT infrastructure.

The increasing prominence of e-commerce, driven by the growing preference for online shopping and the rapid expansion of digital marketplaces, is expected to propel the growth of the multi-vendor support services market going forward. E-commerce refers to the buying and selling of goods and services through online platforms, enabling digital transactions between businesses and consumers. As e-commerce enterprises increasingly depend on diverse technology ecosystems and collaborate with multiple vendors to ensure seamless operations and customer experiences, the demand for specialized support services that can manage and integrate these varied vendor solutions becomes critical. For instance, in August 2025, according to the US Census Bureau, a US-based government agency, retail e-commerce sales totaled $304.2 billion in the second quarter of 2025, accounting for 16.3% of total retail sales and representing a 5.3% increase compared to the second quarter of 2024. Therefore, the increasing prominence of e-commerce is driving the growth of the multi-vendor support services market.

Major companies in the multi-vendor support services market are increasingly developing vendor-neutral solutions to gain a competitive advantage. Vendor-neutral solutions in this context refer to tools, strategies, or approaches that do not favor any specific technology vendor, enabling unbiased and comprehensive support across a wide array of vendors' products and services. For example, in September 2024, Xelocloud, a US-based company, launched its Multi-Vendor Support Service (MVSS). This service was created in response to market demand for effective support across multiple technology vendors, allowing partners to manage IT services more efficiently within a unified platform. By streamlining operations and reducing complexities, MVSS aims to enhance overall service delivery and improve customer satisfaction.

In April 2024, CDS Corporation, a US-based company specializing in multi-vendor services (MVS) for data centers globally, announced its acquisition of Natrinsic for an undisclosed amount. This acquisition enables CDS to broaden its portfolio of enterprise support solutions, allowing them to offer a more comprehensive suite of services that includes support for systems no longer covered by OEM support, such as IBM Netezza, Teradata, and Oracle Engineered Systems. Natrinsic, also a US-based company, provides support, migration, optimization, and management services for enterprise-class data warehouses worldwide.

Major companies operating in the multi-vendor support services market report are AT&T Inc., Dell Technologies Inc., Furukawa Co. Ltd., Hitachi Ltd., HP Inc., International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, NEC Corporation., Toshiba Corporation, Fujitsu Ltd., Lenovo Group Limited., NetApp Inc., Clear Technologies Inc., Dynamic Systems Inc., Unisys Corporation, NCR Corporation, CompuCom Systems Inc., Stefanini Inc., Wipro Limited., HCL Technologies Limited, Infosys Limited., Tech Mahindra Limited, Capgemini SE, Atos SE, Cognizant Technology Solutions Corporation, DXC Technology Company, Accenture plc, Tata Consultancy Services Limited.

North America was the largest region in the multi-vendor support services market in 2025.Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the multi-vendor support services market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the multi-vendor support services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The multi-vendor support services market includes revenues earned by entities by providing services such as consulting, education, management of the information systems or telecommunications systems, systems planning, development, integration and maintenance and training. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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