Multi-Vendor Support Services Market Report 2025

This Multi-Vendor Support Services report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The multi-vendor support services market size has grown steadily in recent years. It will grow from $64.52 billion in 2024 to $66.94 billion in 2025 at a compound annual growth rate (CAGR) of 3.8%. The growth in the historic period can be attributed to increased complexity of it environments, cost optimization pressures on organizations, diverse technology vendor ecosystems, aging it infrastructures, need for flexible and customized support solutions.

The multi-vendor support services market size is expected to see strong growth in the next few years. It will grow to $84.56 billion in 2029 at a compound annual growth rate (CAGR) of 6%. The growth in the forecast period can be attributed to growth in hybrid and multi-cloud environments, rising demand for cybersecurity support services, accelerated adoption of emerging technologies, increasing focus on it resilience and business continuity, expansion of global it operations. Major trends in the forecast period include shift towards outcome-based support models, integration of ai and automation in support services, emphasis on proactive and predictive support, demand for unified support across multiple vendors, evolving service level agreements (SLAs) in multi-vendor support.

The growth of the multi-vendor support services market during the forecast period will be significantly propelled by the increasing presence of technology providers. As technology continues to permeate every aspect of the commercial and business landscape, the demand for IT enterprises and expertise is rising, necessitating vendor support services for effective technology implementation. For example, a July 2022 report from the United Nations Conference on Trade and Development (UNCTAD), a Switzerland-based intergovernmental organization, indicated that over 80% of businesses have internet connectivity, with an average of 95% across these countries. However, the extent to which businesses utilize the internet to connect with customer and supplier markets varies by country. Participation in e-commerce is generally lower, with approximately 40% of businesses making online purchases from suppliers, while only 25% are selling their products online. Thus, the significant increase in the number of technology providers is expected to drive the growth of the multi-vendor support services market.

The growing prominence of e-commerce, fueled by the rising preference for online shopping and the expansion of digital marketplaces, is anticipated to drive the growth of the multi-vendor support services market. E-commerce involves the buying and selling of goods and services over the internet, relying on diverse technology solutions and collaborations with multiple vendors to provide a seamless customer experience. For instance, in March 2022, e-commerce sales in Canada were estimated to be around $2. 34 billion, with a predicted retail eCommerce sales figure of $40. 3 billion by 2025. The Russian eCommerce market is also expected to contribute to the global growth rate with a projected increase of 67. 2% in 2023, according to e-commerce DB, a Hamburg-based IT services and consulting company. Therefore, the growing prominence of e-commerce is a key driver for the multi-vendor support services market.

The demand for multi-vendor support services among telecom operators is a growing trend in the multi-vendor support services market. To provide services compatible with 2G/3G/4G networks, future 5G mobile technologies, data, TV, fixed lines, and unified communications, communication service providers (CSPs) are creating complex multi-vendor networks. For example, in November 2022, ePlus, a US-based company, announced the launch of its ePlus Lifecycle Services Support (eLSS), aimed at delivering centralized and streamlined technical support for Cisco and related technologies. This initiative positions ePlus as the first North American partner certified under the Cisco Partner Lifecycle Services Support program. The new service is designed to enhance the customer experience by providing first-call multi-product support, reducing resolution times, and minimizing IT disruptions.

Major companies in the multi-vendor support services market are increasingly developing vendor-neutral solutions to gain a competitive advantage. Vendor-neutral solutions in this context refer to tools, strategies, or approaches that do not favor any specific technology vendor, enabling unbiased and comprehensive support across a wide array of vendors' products and services. For example, in September 2024, Xelocloud, a US-based company, launched its Multi-Vendor Support Service (MVSS). This service was created in response to market demand for effective support across multiple technology vendors, allowing partners to manage IT services more efficiently within a unified platform. By streamlining operations and reducing complexities, MVSS aims to enhance overall service delivery and improve customer satisfaction.

In April 2024, CDS Corporation, a US-based company specializing in multi-vendor services (MVS) for data centers globally, announced its acquisition of Natrinsic for an undisclosed amount. This acquisition enables CDS to broaden its portfolio of enterprise support solutions, allowing them to offer a more comprehensive suite of services that includes support for systems no longer covered by OEM support, such as IBM Netezza, Teradata, and Oracle Engineered Systems. Natrinsic, also a US-based company, provides support, migration, optimization, and management services for enterprise-class data warehouses worldwide.

Major companies operating in the multi-vendor support services market include AT&T Inc., Dell Technologies Inc., Furukawa Co. Ltd., Hitachi Ltd., HP Inc., International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, NEC Corporation., Toshiba Corporation, Fujitsu Ltd., Lenovo Group Limited., NetApp Inc., Clear Technologies Inc., Dynamic Systems Inc., Unisys Corporation, NCR Corporation, CompuCom Systems Inc., Stefanini Inc., Wipro Limited., HCL Technologies Limited, Infosys Limited., Tech Mahindra Limited, Capgemini SE, Atos SE, Cognizant Technology Solutions Corporation, DXC Technology Company, Accenture plc, Tata Consultancy Services Limited.

North America was the largest region in the multi-vendor support services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the multi-vendor support services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the multi-vendor support services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

Multi-vendor support services refer to services that offer a centralized point of contact for customers seeking hardware and software maintenance support. Businesses utilize these services to support products from various manufacturers, aiming to minimize downtime by efficiently identifying and resolving problems across the entire business environment.

The primary types of multi-vendor support services encompass hardware support services and software support services. Hardware support services extend and enhance the base warranties for data center and endpoint systems, providing high-quality services for networking hardware. These services find applications in various business functions such as sales and marketing, financial and accounting, supply chain, and IT operations, catering to both small and medium-sized enterprises as well as large enterprises. Industries leveraging these services include banking, financial services, and insurance, telecom and IT, media and entertainment, travel and logistics, among others.

The multi-vendor support services market research report is one of a series of new reports that provides multi-vendor support services market statistics, including multi-vendor support services industry global market size, regional shares, competitors with a multi-vendor support services market share, detailed multi-vendor support services market segments, market trends and opportunities, and any further data you may need to thrive in the multi-vendor support services industry. This multi-vendor support services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The multi-vendor support services market includes revenues earned by entities by providing services such as consulting, education, management of the information systems or telecommunications systems, systems planning, development, integration and maintenance and training. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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