Smart Ticketing Market Report 2025

The smart ticketing market size has grown rapidly in recent years. It will grow from $17.19 billion in 2024 to $19.41 billion in 2025 at a compound annual growth rate (CAGR) of 12.9%. The growth in the historic period can be attributed to urbanization and population growth, focus on seamless travel experience, government initiatives for public transport, congestion and traffic management, rise in digital payment adoption.

The smart ticketing market size is expected to see rapid growth in the next few years. It will grow to $34.97 billion in 2029 at a compound annual growth rate (CAGR) of 15.9%. The growth in the forecast period can be attributed to demand for contactless solutions, integration with mobility services, focus on sustainable transportation, data analytics for optimization. Major trends in the forecast period include dynamic pricing models, integration with smart cities initiatives, biometric authentication for ticket access, environmental sustainability in ticketing, data analytics for user insights.

The revival of the travel and tourism industry is set to significantly boost the growth of the smart ticketing market. The COVID-19 pandemic severely affected the tourism sector, impacting all areas, including airlines and hospitality. To address the repercussions of COVID-19, travel-dependent economies worldwide are implementing creative solutions aimed at rebuilding confidence, such as the SG Clean and Qatar Clean initiatives, as well as strategies to attract tourists, including safe travel bubbles, pilot projects, and incentive programs. Smart ticketing helps eliminate cash payments for travel, thereby protecting both passengers and drivers from potentially dangerous infections. For instance, in May 2023, the UN Tourism, a Spain-based specialized agency of the United Nations promoting universally accessible tourism, reported that international arrivals in the first quarter of 2023 reached 80% of pre-pandemic levels, with approximately 235 million tourists traveling internationally during the first three months - more than double the number compared to the same period in 2022. Thus, the growth of the travel and tourism industry is expected to positively influence the expansion of the smart ticketing market.

The rise in contactless payments is anticipated to significantly drive the growth of the smart ticketing market. Contactless payment refers to a wireless financial transaction where a customer makes a purchase by bringing a security token, like a credit card or smartphone, near the vendor's reader. Smart ticketing enhances contactless payments by offering secure and convenient payment methods in transportation and other sectors. For example, in November 2023, the European Central Bank, based in Germany, reported that in the second half of 2022, the total number of non-cash payments in the European area increased by 8.8%, reaching 65.9 billion compared to the previous six months. The total value of these transactions also grew by 2.8%, amounting to €118.8 trillion ($128.55 trillion). Consequently, the increasing prevalence of contactless payments is expected to positively impact the growth of the smart ticketing market.

Major companies in the smart ticketing market are focusing on strategic collaborations to strengthen their market position. In June 2023, O-CITY, a Switzerland-based banking and payment firm, partnered with Teknologi Karya Digital Nusa PT Tbk, an Indonesia-based transportation service, to roll out an Account-Based Ticketing Solution in Indonesia. This cutting-edge ticketing system aims to transform Indonesia's transportation infrastructure and offer a wider range of mobility services throughout the nation.

In July 2022, Paragon ID, a France-based smart card company offering services in smart cards, tickets, labels, and tags, acquired UrbanThings for an undisclosed amount. Through this acquisition, Paragon ID aims to strengthen its product portfolio in mobility platform solutions. UrbanThings, based in the UK, specializes in public transport technology solutions, including smart ticketing, passenger apps, and real-time information.

Major companies operating in the smart ticketing market include Hitachi Ltd., Siemens Mobility GmbH, NEC Corporation, Thales Group S.A., Infineon Technologies AG, NXP Semiconductors N.V., Assa Abloy AB, Xerox Holdings Corporation, Indra Sistemas S.A., Conduent Incorporated, Gemalto N.V., Cubic Corporation, Giesecke+Devrient Group, HID Global Corporation, CPI Card Group Inc., Rambus Incorporated, Flowbird Group Ltd., INIT Innovations in Transportation Inc., Paragon Group Limited, Scheidt & Bachmann GmbH, Vix Technology Ltd., AEP Ticketing Solutions Srl, Masabi Ltd., Softjourn Inc., Corethree Ltd., Confidex Ltd., Parkeon Ltd., Ticketer Limited, Cammax Limited.

Europe was the largest region in the smart ticketing market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the smart ticketing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the smart ticketing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The smart ticketing market includes revenues earned by entities by providing systems that are used to collect travel information and store tickets electronically. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

Smart ticketing is a system where travel tickets are electronically stored on smartphones or smartcards. Storing travel tickets digitally on a microchip embedded in a smartcard allows passengers to seamlessly board and disembark from public transportation without using cash or paper tickets. Transport operators scan the contactless smartcard at ticket machines or barriers to authorize travel details.

The primary types of products in smart ticketing encompass ticket machines, e-tickets, e-kiosks, and request trackers. E-kiosks, touch-screen devices, allow passengers to check in and pay for their tickets using credit or debit cards for free. Components include hardware and software employed in applications such as open payment systems, smart cards, and near-field communication. Systems are utilized by both SMEs (small and medium enterprises) and large enterprises in railways, airways, roadways, sports, and entertainment applications.

The smart ticketing market research report is one of a series of new reports that provides smart ticketing market statistics, including smart ticketing industry global market size, regional shares, competitors with a smart ticketing market share, detailed smart ticketing market segments, market trends and opportunities, and any further data you may need to thrive in the smart ticketing industry. This smart ticketing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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