Business Process Automation Market Report 2025

The business process automation market size has grown rapidly in recent years. It will grow from $14.87 billion in 2024 to $16.46 billion in 2025 at a compound annual growth rate (CAGR) of 10.7%. The growth in the historic period can be attributed to efficiency and cost savings, compliance requirements, legacy system integration, scalability demands, data analytics.

The business process automation market size is expected to see rapid growth in the next few years. It will grow to $29.59 billion in 2029 at a compound annual growth rate (CAGR) of 15.8%. The growth in the forecast period can be attributed to remote work enablement, customer experience focus, cybersecurity integration, customization and flexibility. Major trends in the forecast period include technology advancements, hyperautomation, focus on customer experience, low-code and no-code platforms, intelligent document processing.

The expansion of the business process automation market is anticipated to be driven by heightened customer face time and enhanced customer experience. Customer face time encompasses all interactions with customers, while customer experience denotes the overall perception of a brand throughout the buyer's journey. Business process automation software prioritizes optimizing customer experience by offering features such as data cleaning, programmable automation, and robust reporting, ensuring streamlined transactions, swift responses, and personalized attention. In April 2022, Emplifi, a Czech Republic-based AI-powered social marketing company, reported that 25% of businesses are expected to merge marketing, sales, and customer experience into a unified department by 2023. Presently, more than 90% of businesses employ customer care officers or executives with similar roles. Statistics reveal that 52% of consumers seek a business response within an hour, while 75% consider self-service customer care options crucial. However, 39% report waiting over two hours for a response. The surge in customer face time and the emphasis on customer experience are the key drivers propelling the growth of business process automation.

Business Process Automation (BPA) market growth is significantly influenced by the rising emphasis on security and privacy. Safeguarding data integrity, confidentiality, and accessibility is paramount. BPA plays a pivotal role in fortifying security measures within organizations, leveraging encryption, access controls, and monitoring to safeguard systems and data. In October 2023, a report from The Pew Research Center indicated a growing concern among U.S. consumers regarding data privacy, government data usage, and distrust towards AI-powered corporate practices, underlining the urgency for enhanced security measures.

Technological advancement is a significant trend gaining traction in the business process automation market. Major companies are investing in new technologies and research and development, exemplified by Pegasystems' updated Pega Infinity. For instance, in May 2022, UiPath, a US-based software company, launched the Automation Cloud Robot. This VM automation cloud robot offers an on-demand Windows virtual machine that integrates custom software and scales according to user requirements. Additionally, the serverless automation cloud robot provides a pool of robots that can execute automation jobs securely and instantly, eliminating the need for dedicated infrastructure.

Leading companies in the business process automation market are concentrating on introducing innovative solutions to tackle the challenges hindering automation adoption. One such solution is the Business Process Automation Platform (BPAP), designed specifically to address common stumbling blocks encountered by organizations. These platforms, such as the one launched by Blue Prism in June 2023, serve as versatile software tools facilitating the automation and streamlining of diverse tasks and workflows within an organization. Blue Prism's Next Gen Platform encompasses a range of features, from RPA and BPM to IDP and UX Builder, offering businesses the flexibility to customize their automation initiatives based on their operational maturity. With capabilities such as the Process Repository for efficient deployment, hybrid deployment options, and scalability, this platform significantly enhances operational efficiency and addresses core challenges, marking a significant leap in the business process automation landscape.

In October 2024, Baker Tilly, a US-based provider of advisory, tax, and assurance services, acquired Alirrium for an undisclosed sum. This acquisition integrates Alirrium's expertise in robotic process automation (RPA) and artificial intelligence (AI) into Baker Tilly's offerings, enhancing efficiency and streamlining client operations. With Alirrium's automation tools, Baker Tilly aims to assist clients in modernizing workflows, reducing errors, and increasing productivity across various sectors. Alirrium specializes in providing RPA solutions in the US.

Major companies operating in the business process automation market include Microsoft Corporation, Bizagi Limited, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce.com Inc., ServiceNow Inc., OpenText Corporation, Red Hat Inc., Pegasystems Inc., Software AG, UiPath Inc., Celonis SE, OutSystems Inc., Appian Corporation, Automation Anywhere Inc., Kofax Inc., MuleSoft LLC, Mendix a Siemens business, Blue Prism Group plc, Signavio GmbH, Kryon Systems Ltd., Laserfiche, Nintex Inc., ProcessMaker Inc., Camunda, WorkFusion Inc., Bonitasoft SA, AuraQuantic, Jacada Ltd.

North America was the largest region in the business process automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the business process automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the business process automation market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Business process automation refers to the application of cutting-edge technology to finish business processes with the least amount of human involvement. The business process automation is used with greater efficiency, higher productivity, increase in profits, time savings, and many more.

In the business process automation market, the primary components consist of platforms and services. Platforms represent systems that replace manual processes with automated ones, offering deployment options such as cloud-based or on-premises solutions. These solutions cater to various organizations, including large enterprises and small to medium-sized businesses (SMEs). The functionalities of these platforms encompass human resource automation, supply chain streamlining, sales and marketing automation, accounting and finance streamlining, and customer service support automation. This automation finds application across diverse industry verticals such as BFSI, manufacturing, IT, telecommunications, retail and consumer goods, and healthcare.

The business process automation market research report is one of a series of new reports that provides business process automation market statistics, including business process automation industry global market size, regional shares, competitors with a business process automation market share, detailed business process automation market segments, market trends and opportunities, and any further data you may need to thrive in the business process automation industry. This business process automation market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The business process automation market consists of revenues earned by entities by providing email automation and automated order entry. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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