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Citizen Services AI Global Market Report 2024

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    Report

  • 200 Pages
  • January 2024
  • Region: Global
  • The Business Research Company
  • ID: 5767652
Citizen services AI refers to the use of artificial intelligence for citizen services. These include computer programs that simulate human conversations over chat to improve customer support. The citizen services AI is used to access justice, assist users in navigating healthcare systems, and democratize knowledge.

The main citizen services AI technologies include machine learning, natural language processing (NLP), image processing, and face recognition. Machine learning is used to expand expert judgement to enormous data sets. The applications of citizen services AI include traffic and transportation management, healthcare, public safety, utilities, and other applications.

The citizen services AI market research report is one of a series of new reports that provides citizen services AI market statistics, including citizen services AI industry global market size, regional shares, competitors with a citizen services AI market share, detailed citizen services AI market segments, market trends and opportunities, and any further data you may need to thrive in the citizen services AI industry. This citizen services AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The citizen services ai market size has grown exponentially in recent years. It will grow from $4.48 billion in 2023 to $6.64 billion in 2024 at a compound annual growth rate (CAGR) of 48.3%. The growth in the historic period can be attributed to government modernization initiatives, digital transformation in public services, increased citizen expectations, budget constraints, rising demand for self-service options.

The citizen services ai market size is expected to see exponential growth in the next few years. It will grow to $29.93 billion in 2028 at a compound annual growth rate (CAGR) of 45.7%. The growth in the forecast period can be attributed to expansion of ai in public sector services, enhanced personalization in citizen engagement, growing demand for automation, accelerated adoption of chatbots and virtual assistants, focus on accessibility and inclusivity. Major trends in the forecast period include ai-powered chatbots for instant assistance, multichannel citizen interaction, predictive analytics for service optimization, ai in decision support for government agencies, emphasis on ethical and responsible ai in public services.

The increasing adoption of automation is expected to drive the growth of the citizen services AI market. Automation refers to technological applications where the amount of human input is reduced and covers a variety of applications, such as home automation, IT automation, and business process automation. Citizen services AI uses different automation resources that enable tasks that formerly required human intelligence, such as interpreting speech, text, or image content and searching for patterns and anomalies, to be handled by artificial intelligence. For instance, in May 2022, according to the International Business Machines Corporation (IBM), a US-based technology company, 35% of businesses worldwide used artificial intelligence (AI) in 2022, which is an increase of 4% from 2021. In addition, there was a 13% increase in organizations adopting artificial intelligence (AI) in 2022 compared to 2021. More organizations are turning to automation, artificial intelligence (AI), and machine learning as they continue to pivot and adapt in response to the pandemic. Therefore, the increased adoption of automation will drive the citizen services AI market growth.

The rising investments in global ICT infrastructure development are expected to propel the growth of the citizen services AI market. ICT infrastructure development refers to the process of establishing and improving the physical and digital framework necessary to support information and communication technology (ICT) services. Enhanced ICT infrastructure allows for improved technological capabilities, providing a robust foundation for the implementation and expansion of AI solutions in citizen services. For instance, in April 2023, according to the World Bank, a US-based international financial institution, capital commitments in the information and communication technology (ICT) sector saw a modest rise, totaling $545 million, distributed among eight projects in six countries. Moreover, private participation in infrastructure (PPI) investments surged to $91.7 billion across 263 projects, reflecting a notable 23% increase compared to 2021., Therefore, Rising investments in global ICT infrastructure development will drive the growth of the citizen services AI market.

Technological advancement is a key trend gaining popularity in the citizen services AI market. Major market players are focusing on creating innovative technologies and integrating machine learning into their products for citizen services. For instance, in July 2021, Intel Corporation, a US-based technology company, in collaboration with the Central Board of Secondary Education (CBSE) and the Ministry of Education, announced the launch of the AI for All initiative, with the goal of providing everyone in India with a basic understanding of artificial intelligence (AI). AI for All is a 4-hour self-paced learning program based on Intel's AI for Citizens program that demystifies AI in an inclusive manner. It applies equally to a student, a stay-at-home parent, a professional in any field, or even a senior citizen. In its first year, the program hopes to reach 1 million citizens.

Major companies operating in the market are focused on developing innovative products, such as CortexAI for government, to enhance their product offerings and expand their customer base. CortexAI for Government serves as a secure avenue for agency leaders and higher education entities to access innovative capabilities, fostering the creation of novel solutions that drive their missions and enhance vital services for citizens and students across the nation. For instance, in April 2023, Deloitte, a UK-based technology company, introduced the latest iteration of its CortexAI for Government suite, a solution that leverages advanced artificial intelligence (AI), machine learning, and process automation to aid government agencies and higher education institutions in addressing intricate challenges and meeting the diverse needs of their citizens. The updated portfolio, featuring AI capabilities, is designed to assist public sector organizations and higher education institutions in evaluating and adopting transformative generative AI and machine learning solutions. In alignment with Deloitte's Trustworthy AI ethical framework and cross-cloud architecture, CortexAI for Government facilitates the exploration and implementation of safe, secure, and ethical generative AI and machine learning technologies.

In October 2021, Accenture, an Ireland-based company specializing in information technology services and consulting, acquired BRIDGEi2i for an undisclosed amount. With this acquisition, Accenture will add 800 professional employees to its' Applied Intelligence developing, enhancing, and expanding its worldwide data science, machine learning, and AI-powered insights capabilities. BRIDGEi2i is an India-based company that combines data engineering, sophisticated analytics, proprietary AI accelerators, and consulting services to focus on data-driven digital transformation for businesses across sectors and worldwide.

Major companies operating in the in the citizen services ai market report are Accenture plc, Huawei Technologies Co. Ltd., Amazon Web Services Inc., International Business Machines Corporation (IBM), Intel Corporation, NEC Corporation, Idemia Identity & Security USA LLC, Fujitsu Limited, HID Global Corporation, Suprema Inc., Cognitec Systems GmbH, Iris ID Systems Inc., ZKTeco Inc., Ayonix Corporation, Herta Security S. L., IriTech Inc., Princeton Identity Inc., VoiceIt Technologies LLC, Bioid Technologies AG, Biomatiques Identification Solutions Pvt. Ltd., ID R&D Inc., FacePhi S. A., ImageWare Systems Inc., BioConnect Corp., Crossmatch Technologies Inc., Aware Inc., M2SYS Technology, IrisGuard UK Ltd., FaceFirst Inc., Daon Holdings Limited, Innovatrics s. r. o., BioID AG, HYPR Corp., Veridium Ltd.

North America was the largest region in the citizen services AI market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the citizen services ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the citizen services ai market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The citizen services AI market consists of revenues earned by entities by providing citizen services AI technologies such as reactive machines, artificial narrow intelligence, artificial general intelligence, and artificial super intelligence. The market value includes the value of related goods sold by the service provider or included within the service offering. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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Table of Contents

1. Executive Summary2. Citizen Services AI Market Characteristics3. Citizen Services AI Market Trends And Strategies
4. Citizen Services AI Market - Macro Economic Scenario
4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market
5. Global Citizen Services AI Market Size and Growth
5.1. Global Citizen Services AI Market Drivers and Restraints
5.1.1. Drivers Of The Market
5.1.2. Restraints Of The Market
5.2. Global Citizen Services AI Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Citizen Services AI Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)
6. Citizen Services AI Market Segmentation
6.1. Global Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Machine Learning
Natural Language Processing (NLP)
Image Processing
Face Recognition
6.2. Global Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Traffic And Transportation Management
Healthcare
Public Safety
Utilities
Other Applications
7. Citizen Services AI Market Regional And Country Analysis
7.1. Global Citizen Services AI Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Citizen Services AI Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8. Asia-Pacific Citizen Services AI Market
8.1. Asia-Pacific Citizen Services AI Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
9. China Citizen Services AI Market
9.1. China Citizen Services AI Market Overview
9.2. China Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
10. India Citizen Services AI Market
10.1. India Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11. Japan Citizen Services AI Market
11.1. Japan Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.2. Japan Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12. Australia Citizen Services AI Market
12.1. Australia Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13. Indonesia Citizen Services AI Market
13.1. Indonesia Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14. South Korea Citizen Services AI Market
14.1. South Korea Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.2. South Korea Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15. Western Europe Citizen Services AI Market
15.1. Western Europe Citizen Services AI Market Overview
15.2. Western Europe Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16. UK Citizen Services AI Market
16.1. UK Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17. Germany Citizen Services AI Market
17.1. Germany Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18. France Citizen Services AI Market
18.1. France Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.2. France Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19. Italy Citizen Services AI Market
19.1. Italy Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.2. Italy Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20. Spain Citizen Services AI Market
20.1. Spain Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.2. Spain Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21. Eastern Europe Citizen Services AI Market
21.1. Eastern Europe Citizen Services AI Market Overview
21.2. Eastern Europe Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22. Russia Citizen Services AI Market
22.1. Russia Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23. North America Citizen Services AI Market
23.1. North America Citizen Services AI Market Overview
23.2. North America Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24. USA Citizen Services AI Market
24.1. USA Citizen Services AI Market Overview
24.2. USA Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25. Canada Citizen Services AI Market
25.1. Canada Citizen Services AI Market Overview
25.2. Canada Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26. South America Citizen Services AI Market
26.1. South America Citizen Services AI Market Overview
26.2. South America Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27. Brazil Citizen Services AI Market
27.1. Brazil Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28. Middle East Citizen Services AI Market
28.1. Middle East Citizen Services AI Market Overview
28.2. Middle East Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29. Africa Citizen Services AI Market
29.1. Africa Citizen Services AI Market Overview
29.2. Africa Citizen Services AI Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Citizen Services AI Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
30. Citizen Services AI Market Competitive Landscape And Company Profiles
30.1. Citizen Services AI Market Competitive Landscape
30.2. Citizen Services AI Market Company Profiles
30.2.1. Accenture plc
30.2.1.1. Overview
30.2.1.2. Products and Services
30.2.1.3. Strategy
30.2.1.4. Financial Performance
30.2.2. Huawei Technologies Co. Ltd.
30.2.2.1. Overview
30.2.2.2. Products and Services
30.2.2.3. Strategy
30.2.2.4. Financial Performance
30.2.3. Amazon Web Services Inc.
30.2.3.1. Overview
30.2.3.2. Products and Services
30.2.3.3. Strategy
30.2.3.4. Financial Performance
30.2.4. International Business Machines Corporation (IBM)
30.2. 4.1. Overview
30.2. 4.2. Products and Services
30.2. 4.3. Strategy
30.2.4.4. Financial Performance
30.2.5. Intel Corporation
30.2. 5.1. Overview
30.2. 5.2. Products and Services
30.2. 5.3. Strategy
30.2.5.4. Financial Performance
31. Global Citizen Services AI Market Competitive Benchmarking32. Global Citizen Services AI Market Competitive Dashboard33. Key Mergers And Acquisitions In The Citizen Services AI Market
34. Citizen Services AI Market Future Outlook and Potential Analysis
34.1 Citizen Services AI Market In 2028 - Countries Offering Most New Opportunities
34.2 Citizen Services AI Market In 2028 - Segments Offering Most New Opportunities
34.3. Citizen Services AI Market In 2028 - Growth Strategies
34.3.1 Market Trend Based Strategies
34.3.2 Competitor Strategies
35. Appendix
35.1. Abbreviations
35.2. Currencies
35.3. Historic And Forecast Inflation Rates
35.4. Research Inquiries
35.5. The Business Research Company
35.6. Copyright And Disclaimer

Executive Summary

Citizen Services AI Global Market Report 2024 provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on citizen services ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war’s impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • All data from the report will also be delivered in an excel dashboard format.

Description:

Where is the largest and fastest growing market for citizen services ai? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? This report answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

Scope

  • Markets Covered: 1) By Technology: Machine Learning; Natural Language Processing (NLP); Image Processing; Face Recognition 2) By Application: Traffic And Transportation Management; Healthcare; Public Safety; Utilities; Other Applications
  • Companies Mentioned: Accenture plc; Huawei Technologies Co. Ltd.; Amazon Web Services Inc.; International Business Machines Corporation (IBM); Intel Corporation
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Companies Mentioned

  • Accenture plc
  • Huawei Technologies Co. Ltd.
  • Amazon Web Services Inc.
  • International Business Machines Corporation (IBM)
  • Intel Corporation
  • NEC Corporation
  • Idemia Identity & Security USA LLC
  • Fujitsu Limited
  • HID Global Corporation
  • Suprema Inc.
  • Cognitec Systems GmbH
  • Iris ID Systems Inc.
  • ZKTeco Inc.
  • Ayonix Corporation
  • Herta Security S. L.
  • IriTech Inc.
  • Princeton Identity Inc.
  • VoiceIt Technologies LLC
  • Bioid Technologies AG
  • Biomatiques Identification Solutions Pvt. Ltd.
  • ID R&D Inc.
  • FacePhi S. A.
  • ImageWare Systems Inc.
  • BioConnect Corp.
  • Crossmatch Technologies Inc.
  • Aware Inc.
  • M2SYS Technology
  • IrisGuard UK Ltd.
  • FaceFirst Inc.
  • Daon Holdings Limited
  • Innovatrics s. r. o.
  • BioID AG
  • HYPR Corp.
  • Veridium Ltd.

Methodology

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