Web Real-Time Communication Market Report 2025

This Web Real-Time Communication report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The web real-time communication market size has grown exponentially in recent years. It will grow from $12.3 billion in 2024 to $17.71 billion in 2025 at a compound annual growth rate (CAGR) of 44%. The growth in the historic period can be attributed to proliferation of web-based applications, rise of remote collaboration, user-friendly and seamless experiences, open-source standard, mobile integration.

The web real-time communication market size is expected to see exponential growth in the next few years. It will grow to $81.65 billion in 2029 at a compound annual growth rate (CAGR) of 46.5%. The growth in the forecast period can be attributed to integration with unified communications, expansion of internet of things (IoT) applications, improved security measures, augmented and virtual reality (AR/VR) integration, 5G network deployment. Major trends in the forecast period include rise of remote work and virtual collaboration, mobile-first approach, integration with web browsers, emergence of progressive web apps (PWAS), advancements in security and privacy.

The rising prevalence of Bring Your Own Device (BYOD) policies is set to propel the growth of the web real-time communication market. BYOD entails employees connecting to an organization's network using their personal devices, such as smartphones, tablets, computers, and laptops. Web real-time communication facilitates BYOD by enabling browser-to-browser connections without the need for additional plugins or utilities. According to Cisco, 89% of IT departments support BYOD in some capacity, with 69% of IT leaders expressing positive sentiments toward BYOD. Consequently, the increasing adoption of BYOD policies within companies is a significant driver of the web real-time communication market's growth.

The growing trend of remote work is anticipated to accelerate the expansion of the web real-time communication (Web RTC) market in the future. Remote work, also referred to as telecommuting or telework, involves work arrangements where employees perform their job responsibilities from locations outside the conventional workplace, usually from their homes or other remote settings. The rise in remote work has hastened the adoption of Web RTC solutions, which are crucial for facilitating efficient communication, collaboration, and connectivity among remote teams and individuals. For example, in February 2023, the Office for National Statistics, a UK-based government department, reported that approximately 38% of working adults in Great Britain worked from home in 2022. This figure rose to about 40% in 2023. Consequently, the increasing prevalence of remote work is propelling the growth of the web real-time communication (Web RTC) market.

Major companies in the web real-time communication market are innovating by developing products like unified communications solutions (UC) to broaden their customer base, drive sales, and increase revenue. Unified communications solutions integrate various communication and collaboration tools into a unified interface. In June 2022, Lumen Technologies launched Lumen Solutions for Microsoft Teams, a managed UC solution leveraging the Lumen platform to enhance productivity, business agility, and customer support. This allows businesses to seamlessly adopt 'work from anywhere' policies as Lumen oversees the intricate calling and collaboration tools essential for remote work.

Major companies in the web real-time communication market are investing in advanced technologies such as video collaboration solutions to cater to a larger customer base, boost sales, and enhance revenue. Video collaboration solutions enable real-time interaction through video and audio communication, particularly valuable for remote work scenarios. In February 2023, Qualcomm Technologies introduced the Qualcomm QCS8250 Video Collaboration Reference Design, offering exceptional camera and audio quality along with on-device AI to elevate the virtual meeting experience. This solution is designed to minimize disruptions, improve efficiency, and create an immersive environment for remote meeting participants.

In July 2023, Tanla Platforms Ltd, a mobile operator company based in India, acquired Twilio Inc. for an undisclosed amount. Through this acquisition, Tanla intends to enhance its portfolio by integrating Twilio's expertise in web real-time communication. Twilio Inc. is a cloud communications company located in the United States that specializes in web real-time communication services.

Major companies operating in the web real-time communication market include Avaya Inc., CafeX Communications Inc., Cisco Systems Inc., Dialogic Corporation, Google LLC, Alcatel-Lucent Enterprise International, AT&T Inc., Apidaze, Oracle Corporation, Plivo Inc., Quobis, Poly Inc., Ribbon Communications Operating Company Inc., Sangoma Technologies Corporation, Twilio Inc., Vonage Holdings Corp., WebRTC. ventures, Frozen Mountain Software, Agora. io, TokBox Inc., Temasys Communications Pte Ltd., Sinch AB, Pexip AS, QuickBlox, Skylink Technologies LLC, Xirsys Inc., SightCall, Peer5 Inc., Wowza Media Systems LLC, Jitsi.

North America was the largest region in the web real-time communication market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the web real-time communication market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the web real-time communication market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

Web Real-Time Communication (WebRTC) is an open-source project designed to integrate real-time video, voice, messaging, and other capabilities through JavaScript APIs directly within web browsers. This technology facilitates browser-to-browser communications without the need for additional plugins or utilities. WebRTC is employed for real-time data transfer in communications, eliminating the requirement for custom interfaces, special software, or extra plugins for integration.

The main components of Web Real-Time Communication are solutions and services. Solutions involve the development of real-time communication capabilities for various organizations, enabling seamless digital interaction. WebRTC solutions offer features such as voice calling, video calling, conferencing, messaging, and file sharing within organizations. Devices enabled with WebRTC include mobile, desktop, and tablet devices. These communication software solutions or services can be deployed on the cloud or on-premise. WebRTC is utilized by small, medium, and large-scale enterprises across various industries, including information technology (IT) and telecom, banking, financial services, and insurance (BFSI), government and defense, healthcare, retail, media and entertainment, among others.

The web real-time communication market research report is one of a series of new reports that provides web real-time communication market statistics, including web real-time communication industry global market size, regional shares, competitors with an web real-time communication market share, detailed web real-time communication market segments, market trends and opportunities, and any further data you may need to thrive in the web real-time communication industry. This web real-time communication market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The web real-time communication market consists of revenues earned by entities by providing peer to peer, multipoint conferencing units (MCUs) and selective forwarding units. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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