Document Management System Market Report 2025

The document management system market size has grown rapidly in recent years. It will grow from $8.96 billion in 2024 to $10.15 billion in 2025 at a compound annual growth rate (CAGR) of 13.3%. The growth in the historic period can be attributed to shift from paper-based to digital documentation, regulatory compliance and records management, corporate digitization initiatives, introduction of document imaging and scanning, emergence of enterprise content management (ECM) solutions.

The document management system market size is expected to see rapid growth in the next few years. It will grow to $17.03 billion in 2029 at a compound annual growth rate (CAGR) of 13.8%. The growth in the forecast period can be attributed to adoption in emerging markets and SMEs, focus on user experience and mobile accessibility, migration to hybrid and cloud-centric models, rise in data security concerns, increasing demand for remote work solutions. Major trends in the forecast period include integration with business applications, emphasis on remote work and collaboration tools, implementation of blockchain technology, adoption of mobile-friendly interfaces, focus on cybersecurity and compliance.

The rise of paperless offices is anticipated to fuel the growth of the document management systems market in the future. A paperless office is defined as a workplace that minimizes paper-based processes and increasingly relies on digitized documents for daily business operations. Document management solutions in paperless offices facilitate easier management and storage of digital files, enabling employees to effortlessly share and review these files. For example, in December 2023, Eurostat, a Luxembourg-based government agency, reported that 42.5% of EU enterprises had purchased cloud computing services in 2023, primarily for email, file storage, and office software. This represented a 4.2 percentage point increase in the proportion of businesses using cloud services in the EU. Therefore, the emergence of paperless offices is expected to drive the growth of the document management systems market.

The document management system market is experiencing growth impetus due to the increasing shift toward remote work. Remote work, wherein employees conduct their job responsibilities from locations outside the physical office, relies heavily on digital tools for communication and collaboration. Document management systems play a pivotal role in facilitating efficient remote work by providing centralized access to files and ensuring seamless collaboration. A 2022 survey conducted by FlexJobs' Career Pulse revealed a strong preference for remote work among 65% of respondents, with an additional 32% expressing a desire for a hybrid work arrangement. This substantial inclination toward remote work is a key driver for the document management system market.

Major players in the document management system market are actively innovating cutting-edge tools to address the growing need for efficient management of policies and procedures. An example is Documents SE, a document management tool introduced by ShipNet in March 2022. This tool is specifically designed to assist organizations in the effective management of policies and procedures, such as those related to safety and environmental compliance. Documents SE enhances user experience through features like an easy-to-use search function, flexible structure, and a notification mechanism for revisions or assignments. Integrated into the ShipNet One ecosystem, it offers web-based accessibility, platform independence, and seamless file management, catering to the evolving demands of organizations for streamlined document management.

Major companies in the document management system market are introducing advanced solutions, notably end-to-end document management solutions, to streamline the document lifecycle within organizations comprehensively. CyanGate's launch of S-Drive in June 2023 exemplifies this trend. S-Drive is an end-to-end document management solution for Salesforce.com, seamlessly integrating with Formstack to streamline the entire document management process. This solution handles every stage of the document lifecycle within one application, from creation to storage, addressing various use cases such as legal forms and insurance claims. Its secure platform supports document upload, e-signatures, compliance processes, and secure storage and access to files, offering a comprehensive solution to organizations seeking efficient document management.

In November 2023, Next One Technology, a Sweden-based private company specializing in cloud-based project management systems for the construction industry, acquired Dox for $35 million. This acquisition is intended to integrate Dox's efficient document management system into Next One Technology's existing cloud platform, thereby enhancing project management capabilities for construction companies by offering seamless document and case management alongside support for Building Information Management (BIM). Dox is a Brazil-based company that provides electronic document management systems.

Major companies operating in the document management system market are OpenText Corporation, Xerox Corporation, Ricoh USA Inc., International Business Machines Corporation (IBM), Canon Inc., eFileCabinet Inc., DocuSign Inc., Oracle Corporation, Hyland Software Inc., Microsoft Corporation, Asite Solutions, M-Files Corporation, Synergis Technologies LLC, Atlassian Corporation PLC, Hewlett-Packard Development Company LP, FileHold Systems Inc., Ecrion Software Inc., Dell EMC, Laserfiche Corporation, DocuWare GmbH, Nuance Communications Inc., Adobe Inc., Box Inc., Alfresco Software Inc., Ever Team Software, Nuxeo Ltd., Zoho Corporation Private Limited, Pioneer It Solutions Private Limited, ELO Digital Office GmbH, Fabasoft AG.

North America was the largest region in the document management system market share in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the document management system market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the document management system market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

A document management system is an automated software solution designed to organize, secure, and digitize an organization's files. It centralizes storage, provides access, enables editing, and facilitates sharing of documents. This system manages electronic documents and digital images of paper-based information.

Document management systems offer solutions and services. Solutions involve using software programs to solve specific organizational problems, providing capabilities to store, manage, and track electronic documents. These solutions can be deployed on-premises, in the cloud, or through a hybrid model, catering to small and medium-sized enterprises (SMEs) as well as large enterprises. They find applications in various sectors such as banking, financial services, insurance (BFSI), government, education, healthcare, corporate, industrial manufacturing, retail, and others.

The document management system market research report is one of a series of new reports that provides document management system market statistics, including document management system industry global market size, regional shares, competitors with a document management system market share, document management system tools market segments, market trends, and opportunities, and any further data you may need to thrive in the document management system industry. This document management system market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The document management system market consists of sales of document management software, enterprise asset management software, and implementation services. The market value includes the value of related goods sold by the service provider or included within the service offering. The document management system market also includes sales of computers, and computer peripherals that are required for providing services. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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