Healthcare Chatbots Global Market Report 2024

The healthcare chatbots market size has grown exponentially in recent years. It will grow from $0.35 billion in 2023 to $0.45 billion in 2024 at a compound annual growth rate (CAGR) of 25.7%. The growth observed in the historic period can be attributed to several factors, including the increase in healthcare costs, a shortage of healthcare professionals, initiatives focused on patient engagement, the rise of telehealth services, the demand for immediate healthcare information, and regulatory support for digital health.

The healthcare chatbots market size is expected to see exponential growth in the next few years. It will grow to $1.18 billion in 2028 at a compound annual growth rate (CAGR) of 27.7%. The anticipated growth in the forecast period can be attributed to factors such as the integration of healthcare chatbots with electronic health records, the expansion of remote patient monitoring, growing awareness of mental health, increased adoption of personalized medicine, and the implementation of cybersecurity measures. Key trends expected in the forecast period include the integration with health apps and platforms, advancements in natural language processing (NLP), the use of voice-enabled healthcare chatbots, the deployment of virtual health assistants for remote monitoring, and the development of AI-based diagnostic chatbots.

The healthcare Chatbot market is anticipated to witness growth due to the increasing demand for virtual health assistance. Virtual health assistance employs digital technologies to deliver healthcare services and information to patients remotely. Telemedicine, a form of virtual health assistance utilizing communication technologies, connects patients with healthcare providers. Healthcare Chatbots integrated with virtual health assistance enhance access to healthcare services. For example, in 2021, the Centers for Disease Control and Prevention reported that 37% of adults had used telemedicine within a year, with office-based physicians' usage increasing sixfold to 87% in 2021. Consequently, the rising need for virtual health assistance is expected to propel the healthcare Chatbots market forward.

The growth of the healthcare Chatbot market is expected to be driven by the increasing shortage of healthcare professionals. This shortage refers to a deficit in qualified individuals with the necessary skills to meet the demand for healthcare services. Healthcare Chatbots play a crucial role in addressing this shortage by automating tasks and providing basic healthcare support, including symptom checking, appointment scheduling, and medical guidance. Acting as a cost-effective and scalable solution, Chatbots help bridge the gap in providing essential healthcare support. According to Oracle in January 2023, an estimated 6.5 million healthcare workers are expected to retire by 2026, with only 1.9 million new workers entering the field, resulting in a nationwide deficit of over 4 million workers if current labor patterns persist. Therefore, the increasing shortage of healthcare professionals is a significant driver for the healthcare Chatbot market.

Technological advancements represent a notable trend in the healthcare Chatbot market, with major companies focusing on developing innovative solutions to maintain their market positions. For instance, in March 2022, Ivy.ai, Inc., a US-based information technology company, introduced Genie, a self-building chatbot technology. Genie is a sophisticated chatbot and live chat platform that constructs pre-trained and conversational chatbots capable of understanding unique content. The software features an intuitive setup assistant for a quick start.

Major companies in the healthcare Chatbots market are developing advanced platforms by leveraging technologies such as Artificial Intelligence (AI) to democratize analytics in the medical field. AI involves simulating human intelligence in machines programmed to think and learn similarly to humans. In October 2023, Mendel.ai, a US-based provider of clinical AI platforms, launched Hypercube, an AI platform integrating structured and unstructured medical data. Hypercube's hybrid system combines a language model trained on medical records with a symbolic system, allowing users to interact with medical data using natural language queries for efficient and accurate outcomes.

In March 2022, Microsoft, a US-based technology company, acquired Nuance Communications to enhance UnitedHealth Group's capabilities in providing conversational AI and ambient intelligence. This acquisition combines Nuance Communications' expertise in conversational AI and intelligence chatbots in healthcare with Microsoft's safe and trusted industry cloud capabilities, aiming to deliver more economical, effective, and accessible healthcare solutions.

Major companies operating in the healthcare chatbots market report are Your.MD Ltd., HealthTap Inc., Sensely Inc., Buoy Health Inc., Infermedica, Babylon Health, Baidu Inc., Ada Digital Health Ltd., Pact Care BV, Woebot Labs Inc., GYANT.Com Inc., Ada Health GmbH, Microsoft Corporation, Inbenta Holdings Inc., Anboto Labs, Florence Healthcare, Conversa Health Inc., Memora Health Inc., K Health Inc., HealthJoy, SimplifiMed, Mediktor, Catalia Health, 2Morrow Inc., PharmAssistant, Fern Health, HealthIBX, HealthXM, HealthSapiens, 98point6 Technologies, HealthTensor.

North America was the largest region in the healthcare chatbots market in 2023. The regions covered in the healthcare chatbots market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the healthcare chatbots market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The primary components of healthcare chatbots include software and services. Software refers to the program or application that runs the chatbot, dictating its functionality and features. Deployment models for these chatbots include on-premise and cloud-based models, applied in scenarios such as symptoms checking, appointment scheduling and monitoring, and providing medical and drug information assistance. The end users of healthcare chatbots encompass patients, healthcare providers, insurance companies, and others.

The healthcare chatbots market research report is one of a series of new reports that provides healthcare chatbots market statistics, including healthcare chatbots industry global market size, regional shares, competitors with a healthcare chatbots market share, detailed healthcare chatbots market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare chatbots industry. This healthcare chatbots market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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