Healthcare Chatbots Market Report 2025

The healthcare chatbots market size has grown exponentially in recent years. It will grow from $0.44 billion in 2024 to $0.54 billion in 2025 at a compound annual growth rate (CAGR) of 24.5%. The growth in the historic period can be attributed to increasing healthcare costs, shortage of healthcare professionals, patient engagement initiatives, rise of telehealth services, demand for immediate healthcare information, regulatory support for digital health.

The healthcare chatbots market size is expected to see exponential growth in the next few years. It will grow to $1.56 billion in 2029 at a compound annual growth rate (CAGR) of 30.1%. The growth in the forecast period can be attributed to integration with electronic health records, expansion of remote patient monitoring, increasing mental health awareness, personalized medicine adoption, cybersecurity measures. Major trends in the forecast period include integration with health apps and platforms, natural language processing (NLP) advancements, voice-enabled healthcare chatbots, virtual health assistants for remote monitoring, AI-based diagnostic chatbots.

The growing demand for virtual health assistance is anticipated to accelerate the expansion of the healthcare chatbot market in the future. Virtual health assistance leverages digital technologies to deliver healthcare services and information to patients remotely. Telemedicine represents a type of virtual health assistance that utilizes communication technologies to link patients with healthcare providers. Healthcare chatbots integrated with virtual health assistance facilitate access to these services. For example, a July 2023 report from Rock Health, a US-based seed fund supporting digital health startups, indicated that in 2022, 80% of respondents had utilized telemedicine for healthcare at least once, marking an 8-percentage point increase from 72% in 2021. Notably, the most significant growth was observed among individuals aged 55 and older, with a 12-percentage point rise to 76% from 64%. Consequently, the increasing demand for virtual health assistance will propel the healthcare chatbot market forward.

The rising shortage of healthcare professionals is expected to drive the growth of the healthcare chatbot market in the coming years. This shortage refers to the gap between the number of qualified healthcare workers and the demand for healthcare services. Healthcare chatbots are instrumental in mitigating the shortage of healthcare professionals by automating various tasks and offering basic healthcare support, such as symptom checking, appointment scheduling, and medical guidance. These chatbots have emerged as a cost-effective and scalable solution to bridge the gap, providing essential services like symptom checking and triage. For instance, a report from Oracle, a US-based computer technology company, revealed in January 2023 that nearly 6.5 million healthcare workers are projected to retire permanently by 2026, while only 1.9 million would replace them, resulting in a deficit of over 4 million workers nationwide if current labor trends continue. Thus, the increasing shortage of healthcare professionals is fueling the growth of the healthcare chatbot market.

Technological advancements are a prominent trend in the healthcare chatbot market. Leading companies within this sector are concentrating on innovation to maintain their market positions. For example, in March 2022, Ivy.ai, Inc., a US-based information technology firm, launched Genie, a self-building chatbot technology. This uniquely designed, highly sophisticated chatbot and live chat platform creates pre-trained and conversational chatbots capable of understanding specialized content. The software includes an intuitive setup assistant, enabling companies to swiftly begin using the platform.

Major players in the healthcare chatbot market are developing advanced platforms by harnessing technologies like Artificial Intelligence (AI) to democratize analytics in the medical domain. AI refers to the simulation of human intelligence in machines programmed to think and learn like humans. For instance, in October 2023, Mendel.ai, a US provider of clinical AI platforms, launched Hypercube, an AI platform that integrates both structured and unstructured medical data, allowing users to ask free-text questions and obtain specific patient data outcomes. Hypercube stands out due to its hybrid system, which combines a language model trained on medical records with a symbolic system. This methodology enables users to engage with medical data using natural language queries, resulting in efficient and accurate outcomes.

In March 2022, Microsoft, a US-based technology company, acquired Nuance Communications for an undisclosed sum. This acquisition will empower UnitedHealth Group to provide top-tier conversational AI and ambient intelligence using Microsoft's secure and trusted industry cloud capabilities, enabling providers to deliver more affordable, effective, and accessible healthcare. Nuance Communications Inc. is a US-based software technology company specializing in conversational AI and intelligent chatbots for the healthcare sector.

Major companies operating in the healthcare chatbots market include Your.MD Ltd., HealthTap Inc., Sensely Inc., Buoy Health Inc., Infermedica, Babylon Health, Baidu Inc., Ada Digital Health Ltd., Woebot Labs Inc., GYANT.Com Inc., Microsoft Corporation, Inbenta Holdings Inc., Anboto Labs, Conversa Health Inc., Memora Health Inc., K Health Inc., HealthJoy, Mediktor, Catalia Health, 2Morrow Inc., PharmAssistant, Fern Health, 98point6 Technologies, HealthTensor.

North America was the largest region in the healthcare chatbots market in 2024. The regions covered in the healthcare chatbots market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the healthcare chatbots market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Healthcare chatbots are computer programs created to simulate conversations with human users in the healthcare industry. These chatbots are programmed to undertake various tasks, including booking appointments, assessing symptoms, providing vaccination reminders, and more. They can be integrated into diverse platforms such as websites, messaging apps, and voice assistants.

The primary components of healthcare chatbots include software and services. Software refers to the program or application that runs the chatbot, dictating its functionality and features. Deployment models for these chatbots include on-premise and cloud-based models, applied in scenarios such as symptoms checking, appointment scheduling and monitoring, and providing medical and drug information assistance. The end users of healthcare chatbots encompass patients, healthcare providers, insurance companies, and others.

The healthcare chatbots market research report is one of a series of new reports that provides healthcare chatbots market statistics, including healthcare chatbots industry global market size, regional shares, competitors with a healthcare chatbots market share, detailed healthcare chatbots market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare chatbots industry. This healthcare chatbots market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The healthcare chatbot market includes revenues earned by entities by providing informative, conversational, and prescriptive chatbots. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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