IT Outsourcing Market Report 2025

The IT outsourcing market size has grown strongly in recent years. It will grow from $108.25 billion in 2024 to $114.13 billion in 2025 at a compound annual growth rate (CAGR) of 5.4%. The growth in the historic period can be attributed to cost reduction and efficiency, globalization and offshoring trends, focus on core competencies, scalability and flexibility, regulatory compliance and risk mitigation, access to specialized skills.

The IT outsourcing market size is expected to see strong growth in the next few years. It will grow to $150.48 billion in 2029 at a compound annual growth rate (CAGR) of 7.2%. The growth in the forecast period can be attributed to remote work and virtualization, data privacy and compliance, AI and automation integration, agile development practices, focus on customer experience. Major trends in the forecast period include rising demand for it services, need for cost savings, growing complexity of it systems, digital transformation, cloud computing, cybersecurity.

The anticipated surge in the adoption of cloud services is expected to drive the growth of the IT outsourcing market in the future. Cloud services amalgamate computation, storage, and network infrastructure to facilitate swift application development and dynamic scaling. The increasing prevalence of IT outsourcing allows access to broader global markets. These IT outsourcing functionalities ensure scalability, facilitate easier access to subject matter experts, reduce costs, and enable the allocation of resources to core business development. For instance, the 2022 State of DevOps Report by Google, a US-based technology company, revealed that in 2022, 26% of users reported using multiple public clouds, up from 21% in 2021. Additionally, the utilization of hybrid clouds increased from 25% to 42.5%. Consequently, the growing adoption of cloud computing is propelling the expansion of the IT consulting market.

The rising demand in the retail and e-commerce sector is poised to propel the growth of the IT outsourcing market. The retail industry encompasses businesses engaged in selling goods or services directly to end consumers for personal use, while e-commerce involves the online buying and selling of goods and services. Outsourcing IT services in the retail and e-commerce industry enhances operational efficiency and cost-effectiveness, provides access to skilled expertise, and improves scalability, flexibility, and adaptability. This approach can lead to faster development cycles for software and applications, reducing time-to-market for new products or features in the e-commerce space. For example, in September 2023, according to census.gov, retail trade sales increased by 0.6% from July 2023 and by 1.6% from 2022. Moreover, in August 2023, the estimate for e-commerce in the second quarter of 2023 increased by 7.5% compared to the second quarter of 2022. Overall retail sales increased by 0.6%, with 15.4% of all sales in the second quarter of 2023 made through online stores. Thus, the increasing demand in the retail and e-commerce industry is driving the growth of the IT outsourcing market.

Technological advancements are a significant trend gaining traction in the IT outsourcing market. Major companies in this sector are focused on creating innovative solutions to enhance their market position. For example, in July 2023, Sonata Software, an India-based modernization engineering firm, introduced Harmoni.AI, a Responsible-first AI offering that includes a range of industry solutions, service delivery platforms, and accelerators utilizing generative artificial intelligence (AI). This cutting-edge platform highlights Sonata's commitment to incorporating AI into its service delivery, reflecting the increasing demand for advanced technological solutions in the IT outsourcing market.

Prominent companies in the IT outsourcing market are directing their efforts toward innovative products, such as security management outsourcing services, to boost revenues. Security management outsourcing involves contracting with a third-party supplier to oversee various aspects of an organization's security requirements. For instance, in July 2023, NTT Data Corporation, a Japan-based IT services company, launched a security management outsourcing service called Managed Detection and Response (MDR). This service, delivered by highly skilled security engineers with over twenty years of experience, aims to reduce incident damage and prevent occurrences within the context of the company's computer security incident response team (CSIRT). This strategic move addresses the challenges in the evolving corporate environment, where defending against complex cyberattacks is increasingly difficult due to factors such as remote work, diverse supplier chains, and rapid AI development.

In June 2023, Grant Thornton International Ltd., a UK-based umbrella organization, acquired IT Omega for an undisclosed amount. This acquisition positions Grant Thornton to provide its clients with managed detection and response (MDR) services and comprehensive security management services, aiding them in identifying, responding to, and recovering from incidents swiftly. The objective is to foster a more secure global digital business environment. IT Omega, based in Switzerland, is a provider of IT outsourcing services.

Major companies operating in the IT outsourcing market include International Business Machines Corporation, Accenture plc, NTT Corporation, Capgemini SE, Dell Technologies Inc., Fujitsu Limited, BMC Software Inc., Hewlett Packard Enterprise Company, DXC Technologies, Infosys Limited, Tata Consultancy Services Ltd., Cognizant Technology Solutions Corporation, Wipro Limited, Red Hat Inc., VMware Inc., Adaptive Computing Enterprises Inc., Amadeus IT Group SA, Andela Inc., Atos SE, CGI Inc., EPAM Systems Inc., Genpact Limited, GlobalLogic Inc., Happiest Minds Technologies Limited, HCL Technologies Ltd., Hexaware Technologies Limited, Intetics Inc., Larsen & Toubro Infotech Limited, Mindfire Solutions, LTIMindtree Limited, Mphasis Limited, NIIT Technologies Limited, Pointwest Technologies, PSL Corp., Softura Inc., Tech Mahindra Limited, Virtusa Corporation, WNS Global Services.

North America was the largest region in the IT outsourcing market in 2024. Asia-Pacific is expected to be the fastest-growing region in the IT outsourcing market report during the forecast period. The regions covered in the it outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the it outsourcing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

IT outsourcing is the practice of engaging third-party service providers to deliver IT-enabled business processes, application services, and infrastructure solutions to achieve business objectives. This approach empowers clients to formulate optimal sourcing strategies, identify suitable IT service providers, structure advantageous contracts, and establish effective governance for enduring and mutually beneficial collaborations with external partners.

The services encompassed in IT outsourcing include Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). SaaS involves the distribution of software by a cloud provider, who hosts programs and makes them accessible to end-users via the internet. The entities engaged in IT outsourcing range from small and medium enterprises to large enterprises, deployed on both public and private clouds. This practice finds application in various sectors such as banking, financial services, and insurance (BFSI), healthcare, media and telecommunications, retail and e-commerce, manufacturing, and others.

The IT outsourcing market research report is one of a series of new reports that provides IT outsourcing market statistics, including the IT outsourcing industry global market size, regional shares, competitors with IT outsourcing market share, detailed IT outsourcing market segments, market trends, and opportunities, and any further data you may need to thrive in the IT outsourcing industry. This IT outsourcing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The IT outsourcing market includes revenues earned by entities by providing utility services and cloud-enabled outsourcing services, offshoring, onshoring, and nearshoring services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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