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Cloud-based Contact Center Market Report by Component, Deployment Mode, Organization Size, End Use Industry, and Region 2024-2032

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    Report

  • 149 Pages
  • July 2024
  • Region: Global
  • IMARC Group
  • ID: 5820841
The global cloud-based contact center market size reached US$ 27.2 Billion in 2023. Looking forward, the publisher expects the market to reach US$ 148.1 Billion by 2032, exhibiting a growth rate (CAGR) of 20.7% during 2023-2032. The growing demand for scalable user service solutions, advancements in cloud technology, cost-efficiency, and enhanced flexibility, rising adoption of remote working model, and increasing popularity of omnichannel communication platforms are some of the factors impelling the market growth.

Cloud-based Contact Center Market Analysis:

Major Market Drivers: The market is experiencing robust growth because of increasing demand for remote work options, improved user satisfaction, and the versatility provided by cloud-based solutions.

Key Market Trends: The incorporation of artificial intelligence (AI) and machine learning (ML) to improve user service automation and customization. Additionally, omnichannel communication platforms are becoming more popular, offering smooth user interactions across channels, such as voice, email, chat, and social media.

Geographical Trends: North America dominates the market owing to advanced technological infrastructure and early adoption of cloud services.

Competitive Landscape: Some of the major market players in the industry include 3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom and Vonage, among many others.

Challenges and Opportunities: Concerns about data protection, adhering to regulations, and the necessity for dependable internet access are influencing the cloud-based contact center market revenue. However, opportunities from the rising need for advanced analytics, integration features with customer relationship management (CRM) systems and the growing shift towards cloud-based solutions in small and medium-sized enterprises (SMEs).

Cloud-based Contact Center Market Trends:

Enhanced User Experience and Personalization

Modern individuals engage in quick, effective, and customized communication through various platforms. Cloud-based contact centers utilize advanced technologies like artificial intelligence (AI) and machine learning (ML) to analyze user information and provide personalized interactions. Incorporating omnichannel functionalities guarantees a smooth user experience, regardless of whether the engagement takes place through phone, email, chat, or social media. Cloud-based contact centers assist organizations in creating better connections with users by offering reliable and top-notch experiences, leading to increased success in a competitive market. In line with the cloud-based contact center market recent developments, in June 2024, Five9 revealed an expansion of its Service Cloud Voice integration to incorporate Salesforce Einstein, providing clients with advanced AI-driven options to enhance experiences. The goal of these new features is to give agents improved tools for user service and contact center management, such as real-time call transcriptions and integration with Einstein Conversation Insights.

Cost Efficiency and Scalability

Cloud-based solutions work on a subscription model, lowering capital spending and providing consistent operating expenses. These solutions can easily adjust to business demands by increasing or decreasing capacity, enabling organizations to adapt to seasonal changes or expansion. Additionally, cloud-based contact centers provide quicker deployment and integration, reducing downtime and speeding up time-to-value, which is essential in the modern business environment. Cloud-based contact centers enable businesses to enhance operational efficiency, adapt to changing demands, and focus on delivering exceptional service without expensive infrastructure investments due to reduced financial barriers and greater flexibility. In May 2024, 3CLogic was chosen by a European airport and travel retail group to integrate with ServiceNow's customer service management (CSM) product, improving operational workflows and client interactions using AI-driven analytics and contact center solutions. The organization made this decision to centralize processes, minimize manual tasks, and enhance analytical insights in order to address the intricate requirements of its passengers and internal clients.

Enhanced Employee Productivity and Satisfaction

The rising focus on employee efficiency and satisfaction among organizations is supporting the cloud-based contact center market growth. These platforms provide sophisticated tools and functionalities that simplify workflows and decrease manual duties, enabling agents to concentrate on more intricate and productive tasks. Automated call distribution, live analytics, and AI-driven support enhance productivity and aid agents in providing top-notch service. Moreover, cloud-based systems enable flexible work setups like working remotely, potentially resulting in increased job satisfaction and improved work-life balance. Creating a supportive and efficient work environment can help businesses improve employee morale, reduce turnover rates, and enhance productivity. Cloud-based contact centers enable agents to access necessary information and tools from anywhere, ensuring uniformity and flexibility. In January 2024, 8x8 revealed updates to its cloud contact center and unified communications platform, such as AI-produced post-meeting summaries, omnichannel experiences, and productivity enhancements, with the goal of enhancing client and employee experiences.

Cloud-based Contact Center Market Segmentation:

The report provides an analysis of the key cloud-based contact center market trends in each segment, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on component, deployment mode, organization size, and end use industry.

Breakup by Component:

Solution
Automatic Call Distribution
Agent Performance Optimization
Dialers
Interactive Voice Response
Computer Telephony Integration
Analytics and Reporting
Service
Professional Services
Managed Services

Solution accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the component. This includes solution (automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, and analytics and reporting) and service (professional and managed services). According to the report, solution (automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, and analytics and reporting) represented the largest segment.

Solution, which includes automatic call distribution, agent performance optimization, dialers, interactive voice response (IVR), computer telephony integration (CTI), and analytics and reporting, accounts for the majority of the market share. This section stands out because of its wide range of services that improve the efficiency and effectiveness of user service. Automatic call distribution guarantees efficient call routing, minimizing hold times and enhancing individual satisfaction. Agent performance optimization tools monitor and improve productivity. Dialers automate outbound calls, increasing efficiency. Automated dialers streamline outbound calls, improving productivity. IVR offers self-help features, addressing typical inquiries without the need for agent involvement. CTI combines phone systems with networks to provide customized service. The analysis and reporting provide information for decision-making based on data, rendering these tools essential for contemporary call centers. In August 2023, 8x8 launched voice conversational AI features in its Intelligent Customer Assistant, broadening self-service choices for contact center clients. This improvement made workflows more efficient and provided quick deployment choices to enhance client satisfaction.

Breakup by Deployment Mode:

Public Cloud
Private Cloud
Hybrid Cloud

Public cloud holds the largest share of the industry

A detailed breakup and analysis of the market based on the deployment mode have also been provided in the report. This includes public cloud, private cloud, and hybrid cloud. According to the report, public cloud accounted for the largest market share.

Public cloud is the leading segment in the market as per the cloud-based contact center market forecast. Public cloud deployment provides major benefits such as affordability, flexibility, and convenience. Companies prefer using public cloud solutions because they can quickly increase or decrease capacity according to the demand without requiring significant initial investments in hardware and infrastructure. Moreover, organizations looking to improve their user service operations can benefit from the strong security features and certification offerings of public cloud services, which make them a desirable choice. Leading cloud service providers continuously innovate, ensuring contact centers are flexible, reliable, and responsive to market needs, driving the widespread adoption of public cloud models.

Breakup by Organization Size:

Small and Medium-sized Enterprises
Large Enterprises

Large enterprises represent the leading market segment

The report has provided a detailed breakup and analysis of the market based on the organization size. This includes small and medium-sized enterprises and large enterprises. According to the report, large enterprises represented the largest segment.

Large enterprises lead the market as per the cloud-based contact center market outlook due to their wide range of users and intricate operational needs. These organizations benefit significantly from the advanced capabilities of cloud-based contact center solutions, which offer scalability, integration with existing systems, and robust data analytics. Large enterprises frequently have various and extensive activities, requiring an adaptable and dependable communication network that can handle large amounts of user engagements on various channels. Cloud-based solutions are highly valuable for their ability to offer personalized individual service, improve agent performance, and streamline operations with features like automatic call distribution and interactive voice response. In June 2024, Endress+Hauser chose Vonage Contact Center for Service Cloud Voice to improve individual connections and increase efficiency. This solution is connected to Salesforce CRM, offering automation, smart call directing, and personalized interactions on all platforms for the international corporation.

Breakup by End Use Industry:

BFSI
IT and Telecom
Media and Entertainment
Retail
Logistics and Transport
Healthcare
Others

IT and telecom lead the market, accounting for the largest cloud-based contact center market share

A detailed breakup and analysis of the market based on the end use industry have also been provided in the report. This includes BFSI, IT and telecom, media and entertainment, retail, logistics and transport, healthcare, and others. According to the report, IT and telecom accounted for the largest market share.

IT and telecom hold the biggest market share owing to the strong need for reliable and scalable user service solutions. This sector heavily depends on cloud-based contact centers to handle extensive and complex individual interactions, guarantee uninterrupted service, and promptly resolve technical issues. Incorporating advanced technology like AI and ML improves service customization and effectiveness, crucial for IT and telecom firms to uphold user satisfaction and loyalty. Moreover, the fast rate of innovation and regular updates in the industry require communication systems that are flexible and adaptive, making cloud-based contact centers a perfect match.

Breakup by Region:

North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa

North America exhibits a clear dominance in the market

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represents the largest regional market for cloud-based contact center.

North America leads the market because of its advanced technology and widespread use of cloud services. The strong economy and substantial investment in user service technologies are driving the cloud-based contact center demand. North American businesses give importance to improving individual experience and operational efficiency, leading them to be among the first to embrace cutting-edge technologies, such as AI, ML, and analytics within cloud-based platforms. Furthermore, the presence of major market players and a high concentration of tech-savvy businesses are contributing to the market growth. The area also takes advantage of beneficial regulatory conditions that promote the implementation of cutting-edge cloud services, guaranteeing strong security and compliance measures. In March 2024, Cisco, a multinational American company specializing in digital communications technology, broadened its offerings in Webex cloud customer experience solutions by launching Webex Customer Experience Essentials for employees outside of contact centers and improving AI features in Webex Contact Center, resulting in better user interaction and agent experiences.

Competitive Landscape:

The market research report has also provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the major market players in the industry include 3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom and Vonage.

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

Cloud-based contact center companies are prioritizing the improvement of their technological capacities by consistently innovating and incorporating advanced elements like AI, ML, and omnichannel assistance. They are also broadening their range of services to provide complete solutions that meet various industry requirements. Strategic collaborations, consolidations, and takeovers are frequently used to enhance market positions and expand geographical coverage. Moreover, these businesses are putting money into strong security measures to manage data privacy worries and regulatory adherence. Key players strive to meet the changing needs of businesses in different industries by offering adaptable, efficient user service solutions. In September 2023, Avaya and RingCentral expanded their collaboration to launch Avaya Cloud Office in 13 worldwide markets, with a particular emphasis on North America, Western Europe, Asia, Australia, and New Zealand. Avaya renamed its cloud contact center as an experience platform, putting focus on AI-driven advancements for enhancing employee efficiency and client satisfaction. Moreover, Avaya worked with local service providers and updated its channel partner strategy to improve client customization via cloud services.

Cloud-based Contact Center Market News:

February 2024: Cisco Systems Inc announced partnerships and AI innovations at Cisco Live Amsterdam, including collaborations with NVIDIA to deploy secure AI infrastructure and the release of Cisco AI Assistant features for Webex Suite and Contact Center, enhancing cloud-based contact center capabilities. These initiatives aimed to empower organizations with AI-driven solutions.

January 2024: 3CLogic announced the expansion of its AI-powered cloud contact center services into Europe by launching a new office. This action was taken in response to the growing need for their ServiceNow and SAP-integrated solutions, showing considerable expansion in the European market.

December 2023: Ty Inc. deployed the 8x8 XCaaS cloud contact center and unified communications platform to enhance user engagement, improve employee collaboration, and reduce costs. This implementation provided a $75,000 yearly savings and streamlined communication processes, improving client and employee experiences.

Key Questions Answered in This Report

1. What was the size of the global cloud-based contact center market in 2023?
2. What is the expected growth rate of the global cloud-based contact center market during 2024-2032?
3. What are the key factors driving the global cloud-based contact center market?
4. What has been the impact of COVID-19 on the global cloud-based contact center market?
5. What is the breakup of the global cloud-based contact center market based on the component?
6. What is the breakup of the global cloud-based contact center market based on the deployment mode?
7. What is the breakup of the global cloud-based contact center market based on the organization size?
8. What is the breakup of the global cloud-based contact center market based on the end use industry?
9. What are the key regions in the global cloud-based contact center market?
10. Who are the key players/companies in the global cloud-based contact center market?

Table of Contents

1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Cloud-based Contact Center Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Component
6.1 Solution
6.1.1 Market Trends
6.1.2 Key Segments
6.1.2.1 Automatic Call Distribution
6.1.2.2 Agent Performance Optimization
6.1.2.3 Dialers
6.1.2.4 Interactive Voice Response
6.1.2.5 Computer Telephony Integration
6.1.2.6 Analytics and Reporting
6.1.3 Market Forecast
6.2 Service
6.2.1 Market Trends
6.2.2 Key Segments
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
7 Market Breakup by Deployment Mode
7.1 Public Cloud
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Private Cloud
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Hybrid Cloud
7.3.1 Market Trends
7.3.2 Market Forecast
8 Market Breakup by Organization Size
8.1 Small and Medium-sized Enterprises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Large Enterprises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by End Use Industry
9.1 BFSI
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 IT and Telecom
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Media and Entertainment
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Retail
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Logistics and Transport
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Healthcare
9.6.1 Market Trends
9.6.2 Market Forecast
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT Analysis
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 3CLogic
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.2 8x8 Inc.
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 Avaya Inc.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.4 Cisco Systems Inc.
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.4.3 Financials
15.3.4.4 SWOT Analysis
15.3.5 Content Guru Limited
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.6 Five9 Inc.
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.6.3 Financials
15.3.7 Genesys
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.8 NICE Ltd.
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.9 RingCentral Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.9.3 Financials
15.3.10 Talkdesk
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.11 Twilio Inc.
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
15.3.12 Vocalcom
15.3.12.1 Company Overview
15.3.12.2 Product Portfolio
15.3.13 Vonage
15.3.13.1 Company Overview
15.3.13.2 Product Portfolio
15.3.13.3 Financials
15.3.13.4 SWOT Analysis
List of Figures
Figure 1: Global: Cloud-based Contact Center Market: Major Drivers and Challenges
Figure 2: Global: Cloud-based Contact Center Market: Sales Value (in Billion US$), 2018-2023
Figure 3: Global: Cloud-based Contact Center Market Forecast: Sales Value (in Billion US$), 2024-2032
Figure 4: Global: Cloud-based Contact Center Market: Breakup by Component (in %), 2023
Figure 5: Global: Cloud-based Contact Center Market: Breakup by Deployment Mode (in %), 2023
Figure 6: Global: Cloud-based Contact Center Market: Breakup by Organization Size (in %), 2023
Figure 7: Global: Cloud-based Contact Center Market: Breakup by End Use Industry (in %), 2023
Figure 8: Global: Cloud-based Contact Center Market: Breakup by Region (in %), 2023
Figure 9: Global: Cloud-based Contact Center (Solution) Market: Sales Value (in Million US$), 2018 & 2023
Figure 10: Global: Cloud-based Contact Center (Solution) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 11: Global: Cloud-based Contact Center (Service) Market: Sales Value (in Million US$), 2018 & 2023
Figure 12: Global: Cloud-based Contact Center (Service) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 13: Global: Cloud-based Contact Center (Public Cloud) Market: Sales Value (in Million US$), 2018 & 2023
Figure 14: Global: Cloud-based Contact Center (Public Cloud) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 15: Global: Cloud-based Contact Center (Private Cloud) Market: Sales Value (in Million US$), 2018 & 2023
Figure 16: Global: Cloud-based Contact Center (Private Cloud) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 17: Global: Cloud-based Contact Center (Hybrid Cloud) Market: Sales Value (in Million US$), 2018 & 2023
Figure 18: Global: Cloud-based Contact Center (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 19: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 20: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 21: Global: Cloud-based Contact Center (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 22: Global: Cloud-based Contact Center (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 23: Global: Cloud-based Contact Center (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
Figure 24: Global: Cloud-based Contact Center (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 25: Global: Cloud-based Contact Center (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
Figure 26: Global: Cloud-based Contact Center (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 27: Global: Cloud-based Contact Center (Media and Entertainment) Market: Sales Value (in Million US$), 2018 & 2023
Figure 28: Global: Cloud-based Contact Center (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 29: Global: Cloud-based Contact Center (Retail) Market: Sales Value (in Million US$), 2018 & 2023
Figure 30: Global: Cloud-based Contact Center (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 31: Global: Cloud-based Contact Center (Logistics and Transport) Market: Sales Value (in Million US$), 2018 & 2023
Figure 32: Global: Cloud-based Contact Center (Logistics and Transport) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 33: Global: Cloud-based Contact Center (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 34: Global: Cloud-based Contact Center (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 35: Global: Cloud-based Contact Center (Other End Use Industries) Market: Sales Value (in Million US$), 2018 & 2023
Figure 36: Global: Cloud-based Contact Center (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 37: North America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 38: North America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 39: United States: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 40: United States: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 41: Canada: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 42: Canada: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 43: Asia-Pacific: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 44: Asia-Pacific: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 45: China: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 46: China: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 47: Japan: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 48: Japan: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 49: India: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 50: India: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 51: South Korea: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 52: South Korea: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 53: Australia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 54: Australia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 55: Indonesia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 56: Indonesia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 57: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 58: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 59: Europe: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 60: Europe: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 61: Germany: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 62: Germany: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 63: France: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 64: France: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 65: United Kingdom: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 66: United Kingdom: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 67: Italy: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 68: Italy: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 69: Spain: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 70: Spain: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 71: Russia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 72: Russia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 73: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 74: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 75: Latin America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 76: Latin America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 77: Brazil: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 78: Brazil: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 79: Mexico: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 80: Mexico: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 81: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 82: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 83: Middle East and Africa: Cloud-based Contact Center Market: Sales Value (in Million US$), 2018 & 2023
Figure 84: Middle East and Africa: Cloud-based Contact Center Market: Breakup by Country (in %), 2023
Figure 85: Middle East and Africa: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 86: Global: Cloud-based Contact Center Industry: SWOT Analysis
Figure 87: Global: Cloud-based Contact Center Industry: Value Chain Analysis
Figure 88: Global: Cloud-based Contact Center Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Cloud-based Contact Center Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Cloud-based Contact Center Market Forecast: Breakup by Component (in Million US$), 2024-2032
Table 3: Global: Cloud-based Contact Center Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
Table 4: Global: Cloud-based Contact Center Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
Table 5: Global: Cloud-based Contact Center Market Forecast: Breakup by End Use Industry (in Million US$), 2024-2032
Table 6: Global: Cloud-based Contact Center Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 7: Global: Cloud-based Contact Center Market: Competitive Structure
Table 8: Global: Cloud-based Contact Center Market: Key Players

Companies Mentioned

  • 3CLogic
  • 8x8 Inc.
  • Avaya Inc.
  • Cisco Systems Inc.
  • Content Guru Limited
  • Five9 Inc.
  • Genesys
  • NICE Ltd.
  • RingCentral Inc.
  • Talkdesk
  • Twilio Inc.
  • Vocalcom
  • Vonage.

Methodology

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Table Information