**A WALL STREET JOURNAL AND USA TODAY BESTSELLER**
Explore the true potential and impact of business automation
Digital transformation of the business landscape is well underway, and businesses are being reshaped faster than ever before. Agility and adaptability are now critical components of these business' survival. But building these traits requires a holistic approach with an unrelenting focus on automation. How does one go about developing that focus?
In The New Automation Mindset: The Leadership Blueprint for the Era of AI-for-All, renowned entrepreneur and tech strategists Vijay Tella, Scott Brinker, and Massimo Pezzini deliver a guide to implementing automation in the real world, avoiding jargon and vague bromides in favor of concrete examples of the successful integration of automated technologies and descriptions of the positive results they had on the companies that deployed them.
In the book, you'll also find:
- Hands-on advice for C-suite executives, front-line managers, and everyday employees to implement effective automation frameworks
- Insightful explorations of the innovation and growth advantages of automation
- Deep treatments of how automation is about more than just RPA - or Robotic Process Automation - and efficiency
An inspiring and practical presentation of one of the most essential topics in business today, The New Automation Mindset will earn a place on the bookshelves of founders, entrepreneurs, managers, shareholders, tech enthusiasts, knowledge workers, and anyone else with an interest in digital transformation and commerce.
Table of Contents
Foreword xiii
Introduction 1
Part 1 The New Automation Mindset 15
1 The New Era of Automation 17
2 The Process Mindset 27
3 The Growth Mindset 39
4 The Scale Mindset 53
Part 2 Architectural Underpinnings 67
5 Orchestration 69
6 Plasticity 81
7 Democratization 95
Part 3 A Practitioner’s Guide to World Class Automation 109
8 Mastering Your Automation Journey 111
9 The Back Office 121
10 The Front Office 137
11 The Employee Experience 153
12 The Customer Experience 169
13 Supplier Operations 181
14 The Platform-Driven Business 195
Part 4 Making it Happen 207
15 The Enterprise AI Platform 209
16 The Automation Ecosystem 217
17 Enterprise Automation 241
18 The New Operating Model 259
19 The Future of the Enterprise 269
20 The New Career Paths 279
Appendix A: Key Roles for Democratization 291
Acknowledgments 297
About the Authors 299
Index 303
