How to lead the digital transformation of governments
Digital Government Excellence: Lessons from Effective Digital Leaders delivers a fascinating treatment of digital leadership as governments around the world start or restart the digital transformation of their work and service delivery.
The author provides a playbook on how to achieve digital excellence via interviews with 20 remarkable digital government leaders from around the world. Each one offers insights on strategies for how to incorporate the best of digital into public services and practical tips on leading digital reforms and delivery teams. The book also:
- Explores how to begin the task of making all of government to "go digital" or go deeper and bolder in this direction, including the first steps and beyond
- Highlights leadership styles and practices for effective and lasting delivery of digital strategies and reforms
- Provides food for thought about what it takes to be an impactful digital transformation leader - in government and beyond
The book is ideal for Chief Digital/Information/Technology Officers or digital agency leaders in public service. Digital Government Excellence is also an indispensable resource for any practitioner, policymaker or political leader in governments at any level, as well as any student or advisor of governments looking into how to deliver digital transformation in the public sector.
Table of Contents
Preface ix
Acknowledgments xi
List of Abbreviations xiii
Introduction xv
1. Aisha Bin Bishr, Dubai, United Arab Emirates (UAE) 1
2. Alex Benay, Canada 15
3. Anna-Maija Karjalainen, Finland 31
4. Barry Lowry, Ireland 45
5. Bolor-Erdene Battsengel, Mongolia 59
6. Cheow Hoe Chan, Singapore 71
7. Daniel Abadie, Argentina 83
8. Diego Piacentini, Italy 97
9. Hillary Hartley, Ontario, Canada 109
10. Innocent Bagamba Muhizi, Rwanda 123
11. José Clastornik, Uruguay 135
12. Lars Frelle-Petersen, Denmark 147
13. Luis Felipe Monteiro, Brazil 159
14. Mike Bracken, United Kingdom 173
15. Pedro Silva Dias, Portugal 189
16. Randall Brugeaud, Australia 203
17. Shai-Lee Spiegelman, Israel 219
18. Taavi Kotka, Estonia 233
19. Tim Occleshaw, New Zealand 245
20. Yolanda Martínez, Mexico 261
Epilogue: How to Lead a Government to Digital Excellence 279
About the Author 287
Index 289
