Discover the secret to productive IT-business alignment
In The Technology Doesn’t Matter: Prioritizing the People in IT Business Alignment, veteran IT executive Rachel Lockett delivers an engaging and insightful discussion of how to turn around IT departments struggling to effectively collaborate with their business counterparts. In the book, you’ll explore the proven and established People-Process-Technology framework and break down innovative approaches to IT-business alignment in a clear and accessible style.
The author explains how to “manage up” and “manage down” to create inter- and intra-departmental synergy, as well as: - How to identify the four types of business leaders, and the ways they can contribute to an effective IT business alignment - Practical solutions to even the most seemingly intractable technology alignment problems - Hands-on professional development guidance for IT and business leaders
An essential and original resource for executives, managers, directors, founders, entrepreneurs, and other business leaders, The Technology Doesn’t Matter will also appeal to tech leaders and technology service providers seeking to better communicate with non-technical professionals. It’s also a practical handbook for business leaders who want to better understand, relate to, and collaborate with their IT colleagues, improve engagement and retention amongst IT employees, and align the interests of technical and non-technical professionals.
In The Technology Doesn’t Matter: Prioritizing the People in IT Business Alignment, veteran IT executive Rachel Lockett delivers an engaging and insightful discussion of how to turn around IT departments struggling to effectively collaborate with their business counterparts. In the book, you’ll explore the proven and established People-Process-Technology framework and break down innovative approaches to IT-business alignment in a clear and accessible style.
The author explains how to “manage up” and “manage down” to create inter- and intra-departmental synergy, as well as: - How to identify the four types of business leaders, and the ways they can contribute to an effective IT business alignment - Practical solutions to even the most seemingly intractable technology alignment problems - Hands-on professional development guidance for IT and business leaders
An essential and original resource for executives, managers, directors, founders, entrepreneurs, and other business leaders, The Technology Doesn’t Matter will also appeal to tech leaders and technology service providers seeking to better communicate with non-technical professionals. It’s also a practical handbook for business leaders who want to better understand, relate to, and collaborate with their IT colleagues, improve engagement and retention amongst IT employees, and align the interests of technical and non-technical professionals.
Table of Contents
Preface vii
Acknowledgments xi
About the Author xiii
Part I IT Business Aligment 1
Chapter 1 The Problem 3
Chapter 2 The Solution 25
Part II the People 47
Chapter 3 Managing Yourself 49
Chapter 4 Managing Up/Managing the IT Leader 91
Chapter 5 Managing Down/ Managing the IT Department 117
Chapter 6 Managing Sideways 155
Part III The Process 187
Chapter 7 IT Service Delivery 189
Chapter 8 The IT Strategy 205
Chapter 9 Information Security 229
Chapter 10 Digital Business Strategy 245
Part IV Technology 265
Chapter 11 What Matters and What Doesn’t 267
Chapter 12 Sustaining an Aligned Technology Culture 277
References 287
Index 289
