Advance your current career or start a new one by obtaining the industry-leading SHRM-CP and SHRM-SCP certifications
The Society for Human Resource Management (SHRM) is the world's largest professional association for Human Resources practitioners. Its certifications, while challenging to obtain, open enormous opportunities in the HR field and prove your competence and expertise in the profession.
In SHRM Society for Human Resource Management Complete Study Guide: SHRM-CP Exam and SHRM-SCP Exam, veteran HR consultant Sandra M. Reed delivers a comprehensive roadmap to achieving the premier certification for global human resource professionals. You'll get access to Sybex's comprehensive study package, including an assessment test, chapter tests, practice exams, electronic flashcards, and a glossary of key terms.
Discover hands-on, practical exercises that prepare you for real-world HR interviews and jobs as you master the technical, leadership, and business competencies you'll need to succeed on the SHRM-CP and SHRM-SCP Exams and in your new HR career. This book also provides:
- Fully updated information for the latest SHRM Certified Professional and Senior Certified Professional exams
- Opportunities for new career transitions or advancement with a highly sought-after professional certification
- Access to Sybex online study tools, with chapter review questions, full-length practice exams, hundreds of electronic flashcards, and a glossary of key terms
Perfect for HR leaders who wish to pursue the SHRM Senior Certified Professional or SHRM Certified Professional designations, this study guide also teaches the skills required by anyone seeking to transition into an HR-related role. It offers intuitive and easy-to-follow organization and comprehensive domain coverage ideal for experienced and novice professionals alike.
Table of Contents
Introduction xxiii
SHRM CP Assessment Test xxvi
Part I Preparing for the Exams 1
Chapter 1 The Basics of SHRM Certification 3
Exam Notables 4
Exam Overview 4
Exam Eligibility 5
Exam Basics 6
The SHRM Exam Objectives 10
Breaking Down the BoCK 10
The Value of HR Certification 14
Summary 16
Key Terms 16
Exam Essentials 16
Chapter 2 Preparing for the Exam 19
Exam Notables 20
Study Plans 20
Group vs. Self- Study 21
The SHRM Exam Objectives 22
Using Exam Weights 22
Practice Exams 24
Exam- Taking Strategies 24
Understand the Stem 25
Guess When Necessary 26
Exam Day Basics 26
Mental Mechanisms 27
Mindset 28
Confidence Building 29
Summary 30
Exam Essentials 31
Part II Understanding Human Resource Competencies 33
Chapter 3 The Dynamic Environment of Human Resource Management 35
Exam Notables 36
An Evolving Landscape 36
Strategic Alignment 37
Global Operations 37
Diversity, Equity, and Inclusion 37
Talent Acquisition and Workforce Management 37
Regulatory Environment 38
Measuring Results 38
Corporate Social Responsibility 38
HR Demographics 38
A Day in the Life of HR 40
HR Professional Development 42
Managing Burnout 43
Summary 45
Exam Essentials 45
Chapter 4 The Business Competency Cluster 47
Exam Notables 48
Business Competencies 49
Business Acumen 49
Business and Competitive Awareness 49
Financial Analysis 51
Strategic Alignment 53
Consultation 58
Evaluating Business Challenges 59
Designing and Implementing HR Solutions 59
Critical Evaluation 63
Data Advocate 63
Data Gathering and Analysis 64
Summary 66
Key Terms 66
Exam Essentials 66
Part III The People Knowledge Domain 69
Chapter 5 Strategic Human Resource Management 71
Exam Notables 72
The SHRM Exam Objectives 73
Strategic Business Management 75
Systems Theory 76
Systems Thinking 76
Strategic Planning 77
Strategic Analysis 78
The Strategic Planning Process 81
Strategy Formulation 81
Strategy Implementation and Evaluation 83
Project Management 84
SHRM SCP Only 85
Becoming Strategic Business Partners 86
Engaging Leaders 86
Evaluating HR Activities 87
Summary 88
Key Terms 88
Exam Essentials 89
Review Questions 90
Chapter 6 Talent Acquisition 93
Exam Notables 94
The SHRM Exam Objectives 94
Aligning Strategy 96
Mergers and Acquisitions 96
Joint Ventures 97
Strategic Alliance 97
Divestitures and Downturns 97
Talent Planning 98
The Employer Brand 99
Employee Value Proposition 99
Job Analysis and Descriptions 100
Recruiting 102
Recruiting Methods 103
Selection 104
Employment Interviews 104
Assessment Centers 105
Job Offers 106
Education, Certification, and Licensing 106
Negotiation Techniques 107
Acculturation, Socialization, Orientation, and Onboarding 108
Workforce Analytics 108
SHRM SCP Only 110
Summary 110
Key Terms 111
Exam Essentials 112
Review Questions 113
Chapter 7 Employee Engagement and Retention 115
Exam Notables 116
The SHRM Exam Objectives 116
Employee Engagement 119
Organizational Behavior 119
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Job Attitudes 119
Organizational Commitment 120
Job Characteristics 121
The Role of Culture 122
Assessing Engagement 123
Positive Engagement Strategies 124
Engaging a Remote Workforce 125
Human Resources and the Employee Life Cycle 126
Performance Management Systems 128
Performance Standards 129
Evaluating Performance 130
Appraisals 132
Positive Feedback Systems 133
Evaluating Performance Management Systems 134
SHRM SCP Only 134
Summary 136
Key Terms 136
Exam Essentials 137
Review Questions 138
Chapter 8 Learning and Development 141
Exam Notables 142
The SHRM Exam Objectives 142
The Learning and Development System 144
Knowledge Management 145
Learning Management Systems 146
Career Development 146
L&D Intervention Strategies 147
Needs Analysis 147
Training Interventions and Delivery 150
Instructional Design 151
Developmental Interventions 154
Leadership Development 157
SHRM SCP Only 158
Summary 158
Key Terms 159
Exam Essentials 160
Review Questions 161
Chapter 9 Total Rewards 163
Exam Notables 164
The SHRM Exam Objectives 164
Strategic Total Rewards 166
Building Pay Structures 166
Job Evaluation 167
Collecting Compensation Data 168
Data Collection Methods 171
Pay Practices 172
Labor Law Compliance 173
Benefits 174
Compensation Metrics 175
SHRM SCP Only 176
Summary 177
Key Terms 178
Exam Essentials 178
Review Questions 179
Part IV The Workplace Knowledge Domain 181
Chapter 10 HR in the Global Context 183
Exam Notables 184
The SHRM Exam Objectives 184
Defining Global Strategy 186
Multinational Enterprises 187
Structuring an MNE 187
HR and Due Diligence 188
Global Staffing 188
Managing Expatriates 189
SHRM SCP Only 194
Summary 195
Key Terms 195
Exam Essentials 196
Review Questions 197
Chapter 11 Diversity and Inclusion 199
Exam Notables 200
The SHRM Exam Objectives 201
Defining Diversity, Equity, and Inclusion 202
Focusing on Diversity, Equity, and Inclusion 205
A Strategic Focus 207
An Operational Focus 209
Demographic Barriers to Success 212
Workplace Accommodations 220
Competency and Knowledge Alignment 221
Operating in a Diverse Workplace 221
Advocate for Diversity and Inclusion 221
SHRM SCP Only 223
Summary 223
Key Terms 224
Exam Essentials 224
Review Questions 225
Chapter 12 Risk Management 227
Exam Notables 228
The SHRM Exam Objectives 228
Types of Risk 230
Workplace Safety and Health 231
Security Risks 235
Enterprise Risk Management 238
The Risk Management Process 239
Risk Management Techniques 241
Written Risk Management Plans 243
SHRM SCP Only 245
Summary 246
Key Terms 247
Exam Essentials 247
Review Questions 248
Chapter 13 Corporate Social Responsibility 251
Exam Notables 252
The SHRM Exam Objectives 252
Defining Corporate Social Responsibility (CSR) 254
Corporate Shared Value 257
Benefits of Corporate Social Responsibility 258
Corporate Citizenship 258
Sustainable Business Practices 260
The Role of Human Resources 262
Business Strategy 262
Talent Acquisition 262
Risk Management 263
Total Rewards 264
Learning and Development 265
SHRM SCP Only 265
Summary 266
Key Terms 267
Exam Essentials 267
Review Questions 268
Chapter 14 U.S. Employment Laws and Regulations 271
Exam Notables 272
The SHRM Exam Objectives 272
The Regulatory Environment 275
Laws Enforced by the Equal Employment Opportunity Commission 277
Americans with Disabilities Act 278
Civil Rights Act of 1964 278
Genetic Information Nondiscrimination Act 279
Laws Enforced/Administered by the Occupational Safety and Health Administration 279
Occupational Safety and Health Act 280
National Institute for Occupational Safety and Health 281
Whistleblower Protection 281
Laws Administered by the Office of Workers’ Compensation Programs 282
Federal Employees’ Compensation Act 282
Longshore and Harbor Workers’ Compensation Act 282
Laws Administered by the National Labor Relations Board and the Office of Labor- Management Standards 282
National Labor Relations Act 283
Labor Management Relations Act 283
Labor- Management Reporting and Disclosure Act 285
Laws Administered by the Wage and Hour Division 286
Davis- Bacon Act 287
Employee Polygraph Protection Act 287
Fair Labor Standards Act 288
Family and Medical Leave Act 289
Walsh-Healey Public Contracts Act 290
Laws Administered by the Mine Safety and Health Administration 290
Federal Mine Safety and Health Act 291
The Mine Improvement and New Emergency Response Act 292
Laws Administered by the Employee Benefits Security Administration 292
Employee Retirement Income Security Act 293
Patient Protection and Affordable Care Act 294
Laws Administered by the Department of Homeland Security or the Department of Justice 294
H2A Temporary Agricultural Workers 294
Immigration and Nationality Act 295
Miscellaneous Laws and Concepts 296
Drug Free Workplace Act 296
Garnishment of Wages 296
Harassment 296
Lilly Ledbetter Fair Pay Act 297
LGBTQ Sex- Based Discrimination 298
Retaliation 298
Sexual Harassment 299
Worker Adjustment and Retraining Notification Act 299
Retention of Documents 300
SHRM- SCP Only 302
Summary 303
Key Terms 304
Exam Essentials 304
Review Questions 306
Part V The Organization Knowledge Domain 309
Chapter 15 Structure of the HR Function 311
Exam Notables 312
The SHRM Exam Objectives 312
Human Resources as a Core Competency 314
The Role of Human Resources 315
HR’s Job 317
Integrating Human Resources 320
Human Resource Service Models 322
Centralized/Decentralized HR Structures 322
Outsourcing 323
Measuring Human Resource Contributions 324
Competency and Knowledge Alignment 326
Delivering Messages 326
Exchanging Organizational Information 327
Listening 327
Networking 328
Relationship Building 329
SHRM SCP Only 329
Summary 330
Key Terms 331
Exam Essentials 331
Review Questions 332
Chapter 16 Organizational Effectiveness and Development 335
Exam Notables 336
The SHRM Exam Objectives 336
Organizational Effectiveness and Development Defined 338
People Interventions 339
Individual Behaviors 339
Group and Team Dynamics 341
Process Interventions 344
International Organization for Standardization 345
Structural Interventions 345
Customer or Product 345
Functional 346
Geographic 346
Matrix 346
Managing Change 346
Competency and Knowledge Alignment 348
Teamwork 348
Conflict Management 349
SHRM SCP Only 350
Summary 351
Key Terms 352
Exam Essentials 352
Review Questions 353
Chapter 17 Workforce Management 355
Exam Notables 356
The SHRM Exam Objectives 356
Integrating Workforce Management 358
Workforce Planning 358
Identify Gaps and Plan Action 361
Knowledge Management 362
Leadership Development 363
The Leadership Gap 363
Leadership Theories and Styles 365
Competency and Knowledge Alignment 369
Navigating the Organization 369
Vision 370
Managing HR Initiatives 370
Influence 371
SHRM SCP Only 372
Summary 372
Key Terms 373
Exam Essentials 373
Review Questions 375
Chapter 18 Employee and Labor Relations 377
Exam Notables 378
The SHRM Exam Objectives 378
Employment Rights and Responsibilities 380
Employment Agreements 381
Employment Disputes 383
Intellectual Property Rights 386
Trade Unions 387
Works Councils 389
Collective Bargaining 390
Contract Administration 390
Union Strategies 391
International Labor Relations 392
Competency and Knowledge Alignment 392
Negotiation 393
SHRM SCP Only 394
Summary 394
Key Terms 395
Exam Essentials 395
Review Questions 396
Chapter 19 Technology Management 399
Exam Notables 400
The SHRM Exam Objectives 400
Impact of Technology on HR Management 402
Technology and General HR Practices 403
Automation 403
Third- Party Vendor Management 404
Technology Policies 404
Employee Monitoring 407
Risk Management 407
SHRM SCP Only 408
Summary 408
Key Terms 409
Exam Essentials 409
Review Questions 410
Appendix A Answers to the Chapter Review Questions 413
Chapter 5: Strategic Human Resource Management 414
Chapter 6: Talent Acquisition 415
Chapter 7: Employee Engagement and Retention 416
Chapter 8: Learning and Development 417
Chapter 9: Total Rewards 419
Chapter 10: HR in the Global Context 420
Chapter 11: Diversity and Inclusion 421
Chapter 12: Risk Management 423
Chapter 13: Corporate Social Responsibility 424
Chapter 14: U.S. Employment Laws and Regulations 425
Chapter 15: Structure of the HR Function 426
Chapter 16: Organizational Effectiveness and Development 427
Chapter 17: Workforce Management 429
Chapter 18: Employee and Labor Relations 430
Chapter 19: Technology Management 431
Appendix B Summary of Form I- 9 Changes 433
Exam Notables 434
Summary of Changes 434
Updates Based on Form I- 9 Revision 434
Major Guidance Changes 434
New Content 435
Major Clarifications 435
Plain Language Updates 435
Index 437
