Russell and Taylor's Operations and Supply Chain Management, 10th Edition is designed to teach students understand how to create value and competitive advantage along the supply chain in a rapidly changing global environment. Beyond providing a solid foundation, this course covers increasingly important OM topics of sustainability, corporate social responsibility, global trade policies, securing the supply chain, and risk and resilience. Most importantly, Operations Management, Tenth Edition makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. Appropriate for all business students, this course takes a balanced approach to the foundational understanding of both qualitative and quantitative operations management processes.
Table of Contents
1 Introduction to Operations and Supply Chain Management 1
S1 Operational Decision-Making Tools: Decision Analysis 32
2 Quality Management 52
3 Statistical Process Control 106
S3 Operational Decision-Making Tools: Acceptance Sampling 149
4 Product Design 158
5 Service Design 190
6 Processes and Technology 224
7 Capacity and Facilities Design 254
S7 Operational Decision-Making Tools: Facility Location Models 293
8 Human Resources 313
S8 Operational Decision-Making Tools: Work Measurement 345
9 Project Management 362
10 Supply Chain Management Strategy and Design 415
11 Global Supply Chain Procurement and Distribution 445
S11 Operational Decision-Making
12 Forecasting 494
13 Inventory Management 553
S13 Operational Decision-Making Tools: Simulation 590
14 Sales and Operations Planning 606
S14 Operational Decision-Making Tools: Linear Programming 643
15 Resource Planning 676
16 Lean Systems 717
17 Scheduling 750
References 784
Appendix A Normal Curve Areas 785
Appendix B Solutions to Odd Problems 786
Index 792
