In Boundless, two leaders in transformation and customer success deliver an inspiring and exciting new approach to succeeding in an increasingly decentralized and digital-first world. In the book, you’ll learn how to demolish organizational silos once and for all, allowing resources to flow across networks, ecosystems, and communities. The authors explain the seven principles underlying their unique and effective “Boundless” paradigm: connection, integration, decentralization, mobility, continuity, autonomy, and shared success.
Walking you through the blueprint for transformative, resilient business success, Boundless also offers: - Strategies for mapping the Boundless principles to key technological advances, including digital platforms, blockchain, AI, robotics, cloud computing, and more - Ways to achieve the operational, organizational, and technological shifts necessary to succeed in an entirely transformed world - Tools for combatting the natural tendency of employees to accumulate and protect resources within company silos
An invaluable resource for managers, executives, directors, and other business leaders, Boundless will also earn a place in the libraries of founders, entrepreneurs, and consultants who seek to create an enduring competitive advantage for themselves or their clients.
Table of Contents
Preface xi
Our Journey to Boundless xii
Our Continued Journey Together xvi
Introduction Boundless: A New Mindset for Unlimited
Business Success 1
Change in n-Dimensions 7
The Boundless Model 10
Chapter 1 Silos Kill! The Limitations of “Acquire and Retain” 19
Silo Principles 23
Impact and Reach of Silos 27
Problems with the Silo Mindset 28
Silos at the Extreme 31
Chapter 2 The Anti-Silo: The Boundless Alternative 33
The Boundless Principles 35
The Boundless Model in Action: Case Studies 47
Chapter 3 Connection: Relationships | Ecosystems | Sensing 55
Types of Connections 57
Relationships 61
Business Ecosystems 68
The Power of Sense 76
Chapter 4 Distribution: Decentralizing Technologies | Remote = Local | Edges > Centers 81
COVID-19 and the Definition of Normal 83
Decentralizing Technologies 88
Remote = Local 90
Edges > Centers 94
Chapter 5 Integration: Aligned Purpose + Value/s | Orchestration + Choreography | Circularity 99
Alignment 101
Orchestration and Choreography 107
Circularity 115
Integration, Connection, and Alignment at Salesforce 120
Chapter 6 Autonomy: AI | Learning | Identity 125
Meanings of Autonomy 127
AI and Autonomy 133
Identity and Autonomy 136
Tomorrow’s Symbiotic Autonomy 142
Chapter 7 Mobility: Flow | Mobile Technologies | Environments 143
Flow in Action 145
Mobile Technology 150
Flow at Work 152
Chapter 8 Continuity: Process Flow | Circulation | Mindset and Language 157
Process Flow 159
Living Systems and Circulation 171
The Language of Continuity 175
Chapter 9 Shared Success: Experiences | Technologies | Business Models 177
Boundless Experiences 182
Boundless Technologies 183
Boundless Business Models 184
Chapter 10 Becoming Boundless: Mindset | Operating Model | Relationships 191
Leadership Mindset 194
Metaphors and Language 197
The Boundless Operating Model 199
Relationship Strategy 206
Becoming Boundless 209
In Conclusion 215
Acknowledgments 217
About the Authors 219
References 221
Index 231
