Telecom Operations Management Global Market Report 2024

The telecom operations management market has grown strongly in recent years. It will grow from $68.62 billion in 2023 to $74.28 billion in 2024 at a compound annual growth rate (CAGR) of 8.2%. The historical period's growth can be credited to the development of OSS/BSS solutions, a shift towards digital transformation, enhancements in service quality, the embrace of cloud-based solutions, and a strategic focus on cost optimization.

The telecom operations management market is expected to see strong growth in the next few years. It will grow to $103.49 billion in 2028 at a compound annual growth rate (CAGR) of 8.6%. The anticipated growth in the forecast period is linked to the swift expansion of SDN and NFV, emphasis on energy efficiency, adoption of zero-touch automation, integration of AI-powered analytics, and an intensified focus on network virtualization. Key trends expected in the forecast period include the integration of automation and AI, a transition to cloud-based solutions, heightened attention to network security, implementation of 5G networks, and enhancements in customer experience.

The anticipated progression in the telecom operations management market is expected to be propelled by the growing number of mobile internet users. Mobile internet usage involves accessing the internet through wireless communication technology on devices such as smartphones and tablets. The surge in internet users places a considerable strain on telecommunications companies, and telecom operations management solutions play a pivotal role in handling this operational stress by efficiently managing repetitive tasks and intricate procedures. As reported by the International Telecommunication Union in 2022, approximately 5.3 billion people worldwide, constituting about 66% of the global population, were internet users. The growth rate increased from 5.1% in 2020-2021 to 6.1% in 2021-2022. Consequently, the increasing number of mobile internet users is a driving force for the telecom operations management market.

The growth of the telecom operations management market is also expected to be fueled by escalating government initiatives in the telecommunication sector. These initiatives typically involve policies, programs, and actions implemented by governments to regulate, support, and foster the development of the telecommunications industry. Government initiatives in this sector establish the regulatory and operational framework within which telecom operators operate. For example, in 2021, The National Telecommunications and Information Administration, a US-based government agency, reported that the Infrastructure Investment and Jobs Act allocated $65 billion for broadband, with $48.2 billion managed by NTIA's newly established Internet Connectivity and Growth office. NTIA is launching six broadband programs mandated by the IIJA, with the flagship initiative being the Broadband Equity, Access, and Deployment (BEAD) Program, supported by $42.45 billion. Hence, the increasing government initiatives for the telecommunication sector are steering the growth of the telecom operations management market.

The telecom operations management market is witnessing a surge in popularity of product innovations as a key trend. Major companies within the market are introducing innovative solutions as part of their strategy to maintain a competitive edge. For example, in November 2022, GoZone Wi-Fi, a US-based provider of Wi-Fi network solutions, unveiled the first-ever enterprise-grade application suite designed for Telecom Infra Project (TIP) Open WIFI. This groundbreaking solution assists network providers and telecom companies in effectively addressing customer Wi-Fi issues and accelerating innovation in Wi-Fi infrastructure.

Major companies in the market are also integrating innovative technologies such as 5G Network Deployment. The process of implementing a new set of radios and equipment designed to meet the 5G standard is known as 5G network rollout. For instance, in August 2022, Bharti Airtel, a multinational telecommunications services company based in India, initiated 5G Deployment. The company announced agreements with Ericsson, Nokia, and Samsung to commence the implementation of 5G in August 2022. Airtel, having established partnerships with Ericsson and Nokia for connectivity and Pan-India managed services, is set to collaborate with Samsung later in the year. The Department of Telecom conducted spectrum auctions in India, where Airtel secured 19867.8 MHz of spectrum across various frequency bands, including 900 MHz, 1800 MHz, 2100 MHz, 3300 MHz, and 26 GHz. The 5G agreements were a subsequent development.

In January 2023, Skyvera, a US-based enterprise software solutions provider, acquired the telecom products software business of Sterlite Technologies Limited for an undisclosed amount. This strategic acquisition aligns with Skyvera’s existing product offerings and facilitates an expansion of its consumer base in new geographical areas. Sterlite Technologies Limited is an India-based company specializing in optical and digital solutions.

Major companies operating in the telecom operations management market report are IBM Corporation, Telefonaktiebolaget LM Ericsson, Oracle Corporation, Hewlett Packard Enterprise Development LP, Nokia Corporation, Amdocs Inc., Netcracker Technology Corp., Cisco Systems Inc., Accenture PLC, SAP SE, NEC Corporation, Comarch SA, ZTE Corporation, ServiceNow Inc., Tata Consultancy Services Limited, Avatier Corporation, Evidian SA, Subex Limited, Huawei Technologies, Tech Mahindra, Samsung Electronics, Alcatel-Lucent Enterprise, Infosys, Ciena Corporation, Juniper Networks, Anritsu Corporation, NETSCOUT, MYCOM OSI, Ascom, Teoco Corporation, Spirent Communications, Radcom, Astellia, Viavi Solutions, Centina Systems, Advantech, Parallel Wireless.

North America was the largest region in the telecom operations management market in 2023. Europe is expected to be the fastest-growing region in the global telecom operations management market report during the forecast period. The regions covered in the telecom operations management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the telecom operations management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The core service types within telecom operations management encompass planning and consulting, operations and maintenance, system integration, and managed services. Billing and Revenue Management (BRM) constitute a crucial business process focused on optimizing an organization's billing and revenue streams. In the realm of telecom operations management, this process aids businesses in the management of pricing, billing, invoicing, payments, and revenue recognition, among other related activities. The software aspects of telecom operations management include billing and revenue management, customer and product management, service fulfillment and assurance, resource inventory management, network management, and a service delivery platform. These software components are deployed both on-premise and in the cloud.

The telecom operations management market research report provides telecom operations management market statistics, including telecom operations management industry global market size, regional shares, competitors with telecom operations management market share, detailed telecom operations management market segments, market trends, and opportunities, and any further data you may need to thrive in the telecom operations management industry. This telecom operations management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The telecom operations management market consists of revenues earned by entities by providing network inventory management, provisioning issues, network availability, and fault management services. The market value includes the value of related goods sold by the service provider or included within the service offering. The telecom operations management market includes the sales of hardware related to telecom operations management. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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